Document zzmR8K8b243VOdkqqMQEzZyOm

Dira Incorporated Memo To: Subject: W.C. Kinsey/F.W. Wood/R.C. Maloof/ R. J- Carlson SHREVEPORT QUALITY Rom: Date. D.R. Suva August 15, 1984 As the attached complaint summary shows, Shreveport's quality problems are reflected substantially higher complaint costs, 1984 compared to 1983. The Shreveport quality'issue must receive the highest degree of attention from all concerned. Frank: Please let me have your comments, particularly regarding Bill Kinsey's request in his memo on this same subject. 9>y DRS:JS Attachment : -1S--5 BIRD 014394 BIRD 014395 FtE Q ua 1 BIRO 014396