Document zQ3LVoaazB6Veek8KLYw02VDm

FILE NAME: Union Carbide (UC) DATE: 1972 June 22 DOC#: UC219 DOCUMENT DESCRIPTION: Memo RE Basic Format for Handling Inquires from Customers Concerning the New OSHA Regulations June 22, 1972 I V''0C-A`CL'*'1 PLA IN TIFFS EXHIBIT Union Carbide 204 TO: R. E. Byrne G. 1. OiCKSon E. J. K l ober J. L. N'yers T. P. H. 3. Frcr : B. L. I rca I I s Ths folio..-;no is suggested =3 a b a s ic format f o r H andling i n q u i r i e s frcm custom e-s c o n cern in g tne ne.. OSHA r e g u l a t i o n s . I . Sqt The mood. C o n t - o l l i n g The c o n v e rs a i ion is paramount. A ssu re The customer th a t th e new la w is re a so n a b le arc .. i t h m the I i n i ; of p r a c t i c a l i t v . C i t e the e f f o r t s by our o/n p la n t and That we have e> pe,*i cocea no h e alth problems with o u r employees. Tne f i " $ t paragraph of B i l l Jo h n s o n 's leT Ta r to the O f f i c e of S a feT y and H ea lth STandaras 6/9/72 si-rinar >ze ou r p o s i t i o n and a t t i t u d e . I t a l s o seems to nave a so o th in g e t r e r r on The emotiorc, I !y ir a he. P o in t c u t tne va sT nuroers of c u s T C 'e r s s u c c e s s f u l l y u sin g asbesTos wihhojT proolem. I f the customer i s p e r s i s t e n t and th r e a te n s to e lim in a t e a s b e s to s - a c e r t a i n amount of a g g r e s s iv e n e s s nay be e f f e c t i v e . Words and c a t c h pnrases such a s "prem ature", " ir r a t io n a l" or "avoiding the inevitable" w ill sometimes turn the ta b le . The r a i n o b j e c t i v e i s to -keep the customer on th e d e f e n s iv e , make him j u s T i f y h is p o s i t i o n . Most custom ers who c a l l a re on the o f f e n s i v e , o f hen prepared w ith "to ao ec" q u e stio n s and e x p e c tin g an argument. Change the mood b e fo re d is c u s s i n g a n y th in g p e rT in e n t auout th e new r e g u l a t i o n s . A l i e r n a t i n g between an a g g r e s s i v e and sub m is s iv e a t t i t u d e i s c o n fu s in g and a llo w s you to b io e your tim e . R e fu se to a rgue, bo hi. mb le and vhen they a re s u f f i c i e n t l y ca.m , scnsTim es even embarrassed, make your poinT f o r c e f u l l y . D o n 't c o v e r too much ground in one c o n f r o n t a t io n . Even r a b ie s sh o is a r e spaced a t mod erode i n t e r v a l s . II. Pertinent ooints of issue. ( I ) R e fe r tu The new OSHA R e g u la t io n s S e c tio n 1910 and s u g g e s t +he customer A08697 hinself wir proper pers (2) C ite 7 ed i f ica+ ion 7 . Ouote - " I t c l a r i f i e s much of tne Issue and c u ts t h i n g s in t h e i r fiv e " . f r 2 r in i el j_ r v e y and reccrrrena i t be conduc- d t o r r n e i r CCTP i a r c e ot fne lav/. ' ! c : t b a + :19 of new l e g i s l a n o n and r e g u l a t i o n s th a t I n i t i a l survey ard c e - i c c i c - c n i f c r i n g are tne way of The fu tu r e f o r most raw m a t e r ia ls , probably a l l . I - . - a f e l y , e s p e c ia lly s i l i c a , etc.. ' (4) S i l i c a i s due for review by The OSHA as a T a r g e t Hazard in September 1972. Tne TLV fo r raseirap I $ nuisance dwst Is 15 MrFCF and 50 -FPCF for toTal dust. S i l i c a TLV 1s 20 (5) Medical sx=~ination is required if any asbestos dust is generated. examinations are -he policy of conscientious companies. Again th is wi l l becone a b a sic "ecuirenont In ih e not too d is t a n t fu tu re . Medical probably /cvb ^08698