Document zNyNXd5p2K122M3kvZMbnwE3

J CUSTOMER CALL REPORT Celane*e Plaitic* Biihop, Texa* INDUSTRY : Polyciten Ruin* CUSTOMER & LOCATION____ ________________________________ ___ CLASSIFICATION---------------------------- SALESMAN J. E. Walsh RFfiinN Southern Cr Mn Spec. Si CaC* W V Aib. PRODUCTS DISCUSSED: Q Q Q H DATE OF CALL 10/20/76 Other: /._V 1 _______________ r - ,'A -A. PERSONS INTERVIEWED: wol{, Wanehou*e Viitnibution and A**i*tant Plant Manage* Joe Blackihean, Punchaiing Agent CALL OBJECTIVE: Call made with Vick Manta en to diicu** thein RG144 packaging comItEXHIBIS RESULTS OF CAL . StaAted with both Joe and Ken in the o{{ice di*cu**ing packaging and the necent di{{icultie& they wene having on RG144 *hipment*. Thein aui iampllng* in dicate that dusting unloading o{ tnuck* shipped ex oun Hou&ton wanehouie they encounter the highest {iben level*. Although Ken could not neeall what they wene he did know that they did not exceed the TLV ok TWA. According to Ken, thein plant management it hypen-iemitive on a*be*to* anyway and they wanted to both *ee i{ we could somehow help them neduce the level* and let a* know that a problem exi&t*. Joe annanged all the *ecunity clearance panaphennalia ion Vick and 7 and we imet out in the wanehouie to meet Ken and *ee the pnoblem {.cut hand. Some toon bag* wene evident, a* wa& tnapped {iben imide the *hnink-wnap, but nothing that Vick thought wa* not typical o{ oun negulan packaging. Although we couldn't {xnd any, Ken *aid he had al*o mn acno** 2 ox 3 bag6 that had no ihnink-wnapping at all on them. We didn't get into the main plant anea but Ken *aid that they wene okay {iben level wi*e in thene whene they have both an auto- ( matte bag openen and a manual bag opening openation. Ken alio adviied that they have . an^-k appnoved ianitany land {ill anea {ok bunying the empty aibeitoi bagi. The empty bag* one put in *ealed polyethylene bagi at the plant and tnan&ponted to the iite and/bunied. Ken ieemed iympathetic to the pnoblem* o{ packaging {iben in bag* with tuck in ileeve* and a{ten looking oven the vantou* option* it appean* a* i{ pant o{ the damage pnoblem may be nelated to die vantou* ennoute handling the 144 neceive* in the pne&ent way we have been delivening to them. To tny and neduce the numben o{ handling *tep* and hopefully FOLLOW-UP ACTION REQUIRED: alio neduce ............ continued next page JEW -- Follow yp with Joe {on hi* comment* on the deliveny. R. Mant&en -- Thank* {on youn help. I'll let you know what they have to *ay about the Novemben deliveny. COPIES TO: Gen'I. Sales Mgr. (2); Mktg. Services; Others: Jffi:^ftl:TPN:UCT:^-f.ILE-NF-FILE-------- R. L. Schult J. E. Lenahan Mant*en L. Gaogaw contituied... the potential loti damage we will plan on shipping thelti November tnudzload otideti dined Itiorn King City instead ol Inom the Houston wanehoute. Aa anotheti attempt to neduce in-tnantit damagea, we will put candboand between the pallet* in the tnuek. Both Ken and Joe will pay special attention to the delivery and let me know how it looked, li let* damage it evident a* we would hope it would be by eliminating two handling a-tepa we would *hip all lutune ondent' to them in the* way, dined ex the plant and not Inom the Houston wanehou&e. i ,, W October 26, 1976 Marsten's Brief Visit to the Celanese Plastics Company Plant, Bishop, Texas, October 20, 1976 With Jack Walsh, the asbestos products area sales rep., vent to the Celanese Plant and visited with Joe Blackshear, Purchasing Supervisor, and Ken Wolf. We walked out to their warehousing area, where some 10 or 15 pallets of bag-wrapped RG-144 was stored, apparently still on the original pallets. Some pallet loads showed damage from fork-lift forks, squeezing thru tight spots, and other in-transit or warehousing handling. I do not elimiate some of this occurring at King City, before leaving the yard. But their main concern was the loose asbestos which seems to have somehow gotten through the bag wraps, and was more or less lying around the interstices of the palletized bags. Some pallets evidenced mor of this than others - and some pallets showed none of this loose material. In general, all the bag-wraps looked good, or as I expected them to look. I think you could find the same little holes, pull-aparts, and other imperfect wrap right here in our plant production line. Blackshear and Wolf both said that they weren't in any problem situation as far as OSHA regulations went, but their higher-ups were a little nervous about the dust counts while the incoming pallets were being unloaded from the truck. They said the counts were always under 2 fibers per cc, and that the truck unloading might require 45 minutes. They were aware of the time-weighted 8 hour averaging. I mentioned that we used respirators as a matter of course, wherever there might be dust, even in small amounts. We all agreed there was not much could be done along the lines of different packaging methods. It was decided that a current order for 17 pallets would be shipped direct from King City, to their plant in one trailer, without intermediate warehousing. We at King City will try to load the material very cautiously, and use cardboard sheets between the rows of pallets. I think they were satisfied with my explanation of our packaging problems, and also my saying that they didn't seem to have a problem at all. R* 0. Marsten Plant Engineer /smp