Document ypYdx8B8qv1VVGkYmRKjKqQod

CONGRATULATIONS! GUAM AUTO PARTS CELEBRATES ITS THIRD ANNIVERSARY GUAM AUTO PARTS Guam Auto Parts In May, 1984, when the third anniversary of Guam Auto Parts store rolled around, store manager R.D. Walls decided to throw a real American-style island celebration in order to show his appreciation to his store's many loyal customers. To kick-off the celebration Walls invited his customers to come and display their favorite vehicles -- and they responded en thusiastically, with everything from sleek custom Corvettes to rugged 4x4 offroaders. There were even a few high per formance super-modified race cars. Walls encouraged his guests to examine the ve hicles and chat with their owners. And with such interesting displays you know the con versations must have been lively! In the meantime, just to make sure that none of his customers went away hungry, Walls provided plenty of good old American hot dogs and tubs of icy soft drinks. To add further interest to the celebration, Guam Auto Parts also sponsored the first Miss NAPA Guam beauty contest, which was broadcast live on Guam's K-57 radio station. This event capped a very suc cessful celebration -- to say the least! Now at this point, many of our readers may be wondering just where in the world Guam IS, and furthermore, just what does a NAPA parts store DO there? Well, to answer the first question, Guam is a U.S. territory located approximately 7,000 miles southwest of San Francisco, California, in a chain of islands called the Marianas. It is the largest island in the North Pacific between Hawaii and the Phillipines. As to what a NAPA parts store does there, the answer is: provides efficient and quality service to not only all of the American and American service men and women on Guam, but also to many other customers on the surrounding islands. Being way out in the Pacific does create some unusual problems for a parts store. Manager R.D. Walls says that Guam Auto Parts is about the only store serviced by the NAPA Morgan Hill (California) Distribu tion Center that does not receive overnight Proud Guam Auto Parts owner R.D. Walls and his employees 18 delivery. Shipments must arrive by con tainer van, which takes about 45 days. Therefore it is necessary for Guam Auto Parts to carry a much larger inventory than the normal NAPA store. Walls also found out that in Guam the de mand for parts is higher than in other parts of the United States. This is due to Guam's tropical climate and high humidity -- fac tors which play havoc with most automotive systems. The average life of a car on Guam is only about 7 years! By keeping a large inventory, Guam Auto Parts is able to meet most of its customer needs. However, there are often urgent re quests for parts that are not in Guam Auto Parts' considerable inventory. In such Debbie Zimmerman, the new Miss NAPA Guam cases, special orders are processed as quickly as possible via telex and shipped Air Parcel Post or air freight. Orders plac ed this way usually take between 7 to 10 days. This makes Guam Auto Parts the fastest supplier on Guam: other area parts stores take between 60 to 90 days to pro vide the same service. Through this kind of quality service cus tomers have learned that they can trust Guam Auto Parts for all of their automotive needs. As a serviceman writes: "Stationed here on Guam, I had found it increasingly difficult to obtain parts I needed for my car. I had also found an ex treme lack of knowledge and cooperation from the personnel of the various parts stores here on the island. Then one day I had the good fortune to come across the NAPA store here on Guam. The assistance I received was outstanding. The parts I received were excellent. Since that time I will only purchase parts for my car from a NAPA dealer." What this letter praises' is true NAPAstyle service. Congratulations, Guam Auto Parts, on your first three years of superb customer service!