Document wrgky79xvwKL26BQNJavwnkeD

CUSTOMER PROBLEM REPORT (CPR) - -v--;-afc DATE PROBLEM REPORTED AND RECEIVED . _ T_ r 11/283/75 SERVICE REFERENCE NUMBER USX THIS NUMIt* TO IDSNTIPT AllU REPORT* AND CORRCCPONOCNCC RELATIVE TO THIS SXRVIC*. \ T DATE OF REPORT: 11/20/75 REGION STATE YEAR Eastern. Pa. 1975 j?5 - %M+ NUMBER E-119 CUSTOMER-CONSUMER INFORMATION DIALS* . T. House & Sons Beaver Fall. Penna. CONTRACTOR PRODUCT INFORMATION ---------- Premix & Topping PLANT origin* 10/9/75 9 75OATS or SHIPMKNT- IQ/ / , CAR-TRUCK CARRIER 1,0. i i CAV -- Del. SAMPLE INFORMATION SAMPLE 1,0. * OTHER INFO. SHIPPING TAG NO. PROJECT BHIPMENT-OfHGIM ......................................... INV./SLS, ORDER 08-1487 DATE OF SHIPMENT OTHER ILUIN8..... --, MANUFACTURING DATE , CARRIER CHECK IF TECHNICAL ENGINEER ASSISTANCE IS REQUIRED. YES-- STATE SPECIFIC PROBLEM - BE SPECIFIC - GIVE COMPLETE DETAILS: .NO ' Thfo !; now choc+no: froo pr-nrt!tf'+. Ma+orlal lc +h?r-k anrt nn orfhootuo rjiinll+y. When mlvort with drill It aot thicker and dummy. When aDDlfed to iolnt It dries to fast and has tendency to bubble and flake. Customer burnt out one drl11 trvlnq to mix. Both the beddlnc and topping are acting the same way. 1 have advised customer not to use until lab checks It out. Code numbers are bedding 5107, and 1108 - Topping 38-28. Also received same fype of complaint from Dave Price on same material shipped on same day. Sample being returned to a plant on our truck this day. ' Please advise me as to what customer should do with material. He has deducted from his invoice for this material. , * . ` , DISTRIBUTION: SENIOR VICE PRESIDENT, SALES A MARKETING SENIOR VICE PRESIDENT, MANUFACTURING A DISTRIBUTION MANAGER OF MARKETING ASST. TO VP, MANUFACTURING A DISTRIBUTION GENERAL PRODUCTION MANAGER name______W.D. Hopper_______ MANAGCR.jKflCC?d|ONTROL .MANAGER, FIELD MARKETING SERVICES C HANAGER, CORPORATE ''ENGINEERING A DEVELOPMENT MANAGER, FICLO TECHNICAL SERVICES MANAGER, SPECIAL PRODUCTS J. TECHNICAL ENGINEER ,. tT.u* wavroaatis REGIONAAL xtAVL.KLuMaApNoAnCeC_R____ DIV. MOHj, MANKETINS SERVICES NAME------R H .Tempo______________ CoK 612(4/76) ORIGINATOR OF REPORT OISTJARCA SALES MANAGER SUPERVISOR, QUALITY CONTRpt upervi's^A, RESCA RETE LAB CHIEF CHEMIST SALESMAN MAMBC--------- J. Cox others' P.A. Hawkins iR.E. Dixon 'B.G. Klein TECHNICAL ENGINEER KNS00236227