Document rep79Jxe3jvEVpZxjym99p4Rr
Region 6 - Enforcement & Compliance Assurance Division
INSPECTION REPORT
Inspection Date(s): Media Program: Regulatory Program(s)
July 6, 2022 Water CWA
Company Name: Facility Name: Facility Physical Location:
(City, state, zip code) Mailing address:
(City, state, zip code) County: Facility Phone Number Facility Contact:
City of White Settlement Wastewater Utility Department Public Works Building White Settlement, TX 76108 City Hall, 214 Meadow Park Drive White Settlement, TX 76108 Tarrant 817-246-4971 Larry Hoover lhoover@wstx.us
Public Works Director
FRS Number: Permit ID Number: NAICS: SIC:
NA TXU000087 221320 4952
Personnel participating in inspection:
Larry Hoover
City of White Settlement
Dennis Brown
City of White Settlement
Josh Davis
City of White Settlement
Don Traffanstead (SP)
City of White Settlement
Eric Worley
City of White Settlement
Damon McElroy
EPA Region 6
Public Works Director W & WW Superintendent Environmental Specialist City Official Project & Inspections Manager EPA Enf. Officer and Inspector
EPA Lead Inspector Signature/Date
Supervisor Signature/Date
DAMON Damon McElroy MCELROY
Digitally signed by DAMON MCELROY DN: c=US, o=U.S. Government, ou=Environmental Protection Agency, cn=DAMON MCELROY, 0.9.2342.19200300.100.1.1=6800100365565 3 Date: 2022.07.15 10:40:29 -05'00'
Date
ROBERTO BERNIER Date: 2022.07.15 12:25:08 -05'00' Digitally signed by ROBERTO BERNIER
Roberto Bernier
Date
6ENFORM-019-R8.2 (02/12/2020)
1
Section I - INTRODUCTION
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
PURPOSE OF THE INSPECTION
EPA Region 6 inspector Damon McElroy arrived at the City of White Settlement Public Works office (reference photo 1 in Appendix A) at 9:00 am on July 6, 2022, for an announced inspection. I met with the five City officials indicated above and illustrated in the Appendix 2 sign-in-sheet. I presented my identification informing the group this was an EPA inspection to determine compliance with the Clean Water Act regarding sanitary sewer overflows from the sanitary sewer collection system. The scope of the inspection is a compliance evaluation to determine of operations and maintenance is sufficient to prevent sanitary sewer overflows (SSO).
FACILITY DESCRIPTION
The City of White Settlement serves approximately 18,000 residents, with 5,500 residential and business service connections. All areas that have sewer lines are connected and routed through the sanitary sewer collection system to the Village Creek wastewater treatment plant that is owned and operated by City of Fort Worth. The City's sanitary sewer collection system consists of approximately 67.6 miles of wastewater and sewer main lines and three (3) lift stations. The sanitary sewer pipe consists of about 50% vitrified clay, 35% PVC, with the remainder consisting of other pipe material such as cast iron.
Repair, maintenance, monitoring, and maintaining proper flow within the collection system are the City's responsibility. Wastewater maintenance falls under the City's Public Works (PW) department. Preventative maintenance (to avoid stoppages and sewer backups) and condition-responsive repair work represent a large part of the wastewater utility workload. PW staff are assigned duties where necessary in all areas of PWs, including drinking water, streets, and grass maintenance. There are three (3) staff that are sufficiently licensed by the state for sanitary sewer collection systems to oversee and maintain the sanitary sewer collection system (pipes and lift stations) for the City. However, as noted, those staff also help in other areas.
Section II - OBSERVATIONS
All public works projects are designed and constructed in accordance with City regulations and accepted engineering and construction principles and practices. The City currently uses Fort Worth wastewater design standards and specifications. The wastewater customer wastewater rates additionally follow Fort Worth rates, and are deemed adequate at this time.
During the opening meeting, White Settlement indicated that most of the wastewater utility officials have been hired the last 12 months, including the Public Works Director, the Project & Inspections Manager, and the W & WW Superintendent. The City is having difficulty hiring and holding onto utility staff. The City indicated that this is caused by the current rate-structure and competition from other similar paying jobs. The City indicated that it needs four full time wastewater staff to adequately provide
2
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
O&M to prevent SSOs. The City has a Capacity, Management, Operations, & Maintenance (CMOM) program manual provided by a hired consultant. Mr. Hoover commented however that there is no functional or active CMOM program, no adequate Asset Management program, no Inflow/Infiltration studies, no sanitary sewer study, inadequate wastewater utility staff, and no wastewater specific capital improvement program. Overall site-plan maps of the collection system exist but there are no assessable "as-built" construction plans. There are no electronic map(s) of the wastewater assets including in any computer automated drawings or line work - preferably tied to a geographic information system (GIS). SSOs are not mapped. The City has no SOPs for any process including customer call center procedures, LS O&M, handling and reporting SSOs, etc. Additionally, adequate training is not provided to staff.
The (3) lift stations (LS) named Bourland, Lariate, and Shoreview; are checked on a weekly basis where maintenance is provided. The LSs and are otherwise monitored on a SCADA system. There are no O&M manuals or SOPs for the LSs. All LSs have quick connects, generators, are monitored by a supervisory control and data acquisition (SCADA) system, appeared to be well maintained, and have fencing in good condition. Annual cleaning is provided via contract where resulting debris is disposed of in a landfill or WWTP. A jet-vac truck is used to otherwise clean the LSs periodically or as needed.
The City uses "Encode" for its calls or complaints and work order management system. Encode is not sufficient for the City's O&M needs regarding asset management. The City needs an adequate asset management software system implemented that needs to replace Encode to provide the O&M needed to control SSOs.
City Officials have instituted a reactionary jet-vac cleaning program for hot spots, which have been defined, listed and updated primarily from customer complaints and the Encode generated work orders. Currently there are about 19 designated hot spots or areas of the gravity pipes system that are flat, sag, or otherwise have recuring SSOs. There is no cleaning goal to ensure the entire system is cleaned or assessed for condition within a scheduled time. The City has two jet-vac trucks. The City also owns a CCTV van that needs to be rehabilitated or replaced to be able to review Citywide pipe systems.
Most City SSOs are caused by FOG (fats, oils, and grease) blockages in certain neighborhoods, where staff educate the customers on grease handling. The City doesn't have a FOG inspection-enforcement program. Another main cause of SSOs is due to rag blockages, roots, vandalism, and other issues. The City reported 21 SSOs in CY 2020 and 15 in CY 2019. SSO reporting to TCEQ was not adequately conducted until 2018. The City reports SSOs to TCEQ, as indicated in Appendix 3; that illustrates the reported SSOs from 4/2018 to 4/2021. City staff provided an Encode list of sanitary sewer related work orders (or complaints or calls) including for CY 2020, as shown in Appendix 4. EPA analyzed the Encode list of sanitary sewer calls for the 12 months in CY 2020 and observed about 20 sewer blockages (or chokes) that were caused by the city collection system that typically entailed sewerage backing up into costumers' homes or onto private property. Included in the 20 analyzed City back-ups, EPA further observed five likely unauthorized discharges in the CY 2020 Encode report that occurred on 1/27/2020, 2/21/2020, 2/25/2020, 3/4/2020, and 3/17/2020. These City caused back-ups were not reported to TCEQ.
3
Section III - AREAS OF CONCERN
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
The City has no long-term program for ensuring its sanitary sewer infrastructure is adequately operated and maintained and does not deteriorate to the point of continuing to put human health and the environment at risk. The wastewater program was also observed to lack sustainability components. The following concerns were observed and discussed to stop SSOs and backflows into citizens homes and yards, the City of White Settlement lacks:
1. A Sanitary Sewer Assessment program (e.g. including sanitary sewer pipe and manhole assessment activities via NASSCO MACP and PACP ratings program).
2. A new CCTV truck for system wide assessments.
3. An adequate electronic Asset Management system.
4. An inflow and infiltration (I/I) study.
5. A CMOM program to implement the CMOM essential components.
6. A FOG program.
7. A wastewater Capital Improvement Plan.
8. Sufficient wastewater utility Standard Operational Procedures.
9. Proactive program to remediate hot spots and recurring SSO issues via new capital improvement plan(s) remedial projects.
10. An electronic map of the wastewater assets including alignments in GIS coordinate system.
11. At least four additional wastewater staff devoted exclusively to provide effective wastewater utility operations and maintenance.
12. Sufficient methods to obtain and hold on to wastewater officials.
13. Adequate SSO reporting. SSOs or unpermitted discharges were observed to not be adequately reported to TCEQ. Reference Appendix 3 and 4 for list of reported SSOs and CY 2020 work orders.
14. An adequate staff training program.
4
SECTION IV -REGULATORY INFORMATION:
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
The City's collection system is regulated under the:
Texas Water Code (TWC) Texas Administrative Code (TAC) Texas Health and Safety Code Clean Water Act (CWA) Code of Federal Regulations (CFR) Associated CRWWS NPDES General Permit Conditions
Below is a list of regulatory information pertinent to the White Settlement Wastewater utility program:
A. Failure to prevent unauthorized/unpermitted discharges or Sanitary Sewer Overflows as stipulated in TAC 305.125(9); TWC 26.121(a); Section 301of the CWA; and 40 CFR 122.1(b).
B. Failure to report SSOs; as stipulated in Title 30 of the TAC 305.125(9), TWC 26.121, & 40 CFR 122.41(l)(6).
C. Failure to implement proper O&M of the collection system as stipulated in Title 30 of the TAC 305.125(5) & 40 CFR 122.41(e).
Section V - FOLLOW UP
No additional information was received by EPA after exiting the Facility on July 6, 2022.
Section VI - LIST OF APPENDICES
Appendix 1 - Photo Log - seven photos. Appendix 2 - Opening conference sign-in sheet. Appendix 3 - Reported SSOs from 4/2018 to 4/2021. Appendix 4 - Encode list of sanitary sewer calls and work orders for CY 2020. Appendix 5 - TCEQ Regulatory Guidance 395 (RG-395), revised September 2016
"Unauthorized Discharges and Sanitary Sewer Overflows".
5
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
Appendix 1 Photograph Log
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Photograph Log
Photo No. 1
Location: White Settlement Public Works
City: White Settlement
County: Tarrant
State: Texas
Source: White Settlement City Web-address Description: White Settlement Public Works Utility Building
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Photograph Log
Photo No. 2
Location: White Settlement Public Works
City: White Settlement
County: Tarrant
State: Texas
Photo File Name: DSCN0765.JPG Photographer: DLM Time: 10:55 Description: Shoreview LS.
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Photograph Log
Photo No. 3
Location: White Settlement Public Works
City: White Settlement
County: Tarrant
State: Texas
Photo File Name: DSCN0767.JPG Photographer: DLM Time: 10:57 Description: Shoreview LS inside view showing floating debris.
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Photograph Log
Photo No. 4
Location: White Settlement Public Works
City: White Settlement
County: Tarrant
State: Texas
Photo File Name: DSCN0770.JPG Photographer: DLM Time: 11:10 Description: Bourland LS.
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Photograph Log
Photo No. 5
Location: White Settlement Public Works
City: White Settlement
County: Tarrant
State: Texas
Photo File Name: DSCN0770.JPG Photographer: DLM Time: 11:11 Description: Bourland LS inside view. LS has internal mixer.
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Photograph Log
Photo No. 6
Location: White Settlement Public Works
City: White Settlement
County: Tarrant
State: Texas
Photo File Name: DSCN0774.JPG Photographer: DLM Time: 11:20 Description: Lariate LS.
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Photograph Log
Photo No. 7
Location: White Settlement Public Works
City: White Settlement
County: Tarrant
State: Texas
Photo File Name: DSCN0776.JPG Photographer: DLM Time: 11:20 Description: Lariate LS inside view.
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
Appendix 2 Opening Conference Sign-In Sheet
Aprox. 9:10 AM
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
Appendix 3 Reported SSOs from 4/2018 to 4/2021
City of White Settlement SSO Reports to TCEQ (from 4/2018 to 4/2021)
Start Date End Date
Comments
4/15/2018 6/14/2018 5/18/2018 9/27/2018 11/1/2018 3/25/2019 6/2/2019 5/11/2019
5/25/2018 6/14/2018 5/18/2018 9/27/2018 11/1/2018 3/28/2019 6/2/2019 5/11/2019
6/2/2019 6/2/2019
5/11/2019
4/7/2019 4/14/2019
4/19/2019
8/21/2019 10/3/2019 9/14/2019 9/11/2019 12/17/2019 11/11/2019 12/23/2019 1/17/2020 1/17/2020
2/12/2020
5/11/2019
4/7/2019 4/14/2019
4/19/2019
8/21/2019 10/3/2019 9/15/2019 9/11/2019 12/17/2019 11/11/2019 12/23/2019 1/17/2020 1/17/2020
2/12/2020
2/14/2020 2/14/2020
2/28/2020 3/17/2020
2/28/2020 3/18/2020
Manhole overflow at 532 SH 183/Alta Mere Dr into drainage ditch. Repairs to begin 5/29/18. Manhole overflow at 532 SH 183 (Alta Mere Dr) to drainage ditch. Line break at aerial crossing located between Clifford Street and Las Vegas Trail in Veterans Park. Cleanout overflow at 1823 Las Vegas Trl to storm drain inlet.
Manhole overflow at 8902 George St to unnamed creek.
Manhole overflow at 8225 Clifford St to ground.
Manhole overflow at 800 Hallvale St to storm drain. Manhole located in creek overflowed at 400 blk of N Cherry Ln due to significant rain event. Manhole overflow at 800 Halvale St to storm drain. See Investigation report #1582466 for more information. Manhole overflow at 400 block of Cherry Ln to ground due to rain event. Overflow at Silver Creek Rd & Hallvale St to ground.
Overflow at Silver Creek Rd & Hallvale St to ground. Overflow at Harwell St & Cherry Ln, 2nd manhole west of Cherry Ln to ground. Manhole overflow at 9211 Dale Ln to ground.
Clean out overflow at 613 Meadow Park Dr to ground.
Cleanout overflow at 9200 Rowland Dr to ground.
Cleanout overflow at 7845 Corina Dr to ground.
Cleanout overflow at 700 S Cherry Ln to street.
City cleanout overflow at 8314 Kender Ln to street.
Cleanout overflow at 613 Meadow Park Dr to yard.
Manhole overflow 200 feet south of Clifford St to street.
Cleanout overflow at 510 S Cherry Ln to parking lot. Manhole overflow at the intersection of Easely St & Hallvale Dr to ground. Manhole overflow at the intersection of Easely St & Hallvale Dr to ground. Manhole overflow at 801 Ozona Ave to unnamed dry creek. Third party contractor did clean up. Manhole overflow at 132 N. Grants Ln.
Start Date End Date
3/17/2020 3/23/2020
3/6/2020 5/21/2020 6/14/2020 6/22/2020 8/3/2020 8/21/2020 9/2/2020 9/18/2020 9/26/2020 10/8/2020 10/18/2020
3/6/2020 5/21/2020 6/14/2020 6/22/2020 8/3/2020 8/21/2020 9/2/2020 9/18/2020 9/26/2020 10/8/2020 10/18/2020
11/2/2020
11/24/2020 11/29/2020 1/4/2021 1/25/2021 2/2/2021 2/24/2021 4/5/2021 4/29/2021
11/2/2020
11/24/2020 11/29/2020 1/5/2021 1/25/2021 2/2/2021 2/24/2021 4/5/2021 4/29/2021
Comments
Manhole overflows along Clifford St. b/w Bomber Rd. & Blair St. to storm drain. This SSO is addressed in Investigation No. 1640489 Manhole overflow at the SW corner of Meadow Park Dr & Tumbleweed to ground. Cleanout overflow at 760 Hallvale to storm drain. Lift station floats failure at 1400 N Las Vegas Trl cause discharge to field. Cleanout overflow at 800 Jim Wright Fwy to road. Manhole overflow at 1108 Dell St to field. Manhole overflow at intersection of Jay St. & Donald St. to storm drain inlet. Manhole overflow at 8137 Carlos St to storm drain. Overflow at 700 S Cherry Ln to field. Manhole overflow at the corner of Russell and Clifford St to road. Cleanout overflow at 8314 Kender Ln to storm culvert. Overflow at the intersection of Las Vegas Trl & Gibbs Dr to storm drain to Farmers Branch. Manhole overflow at Silver Creek Rd & Hallvale Dr to storm drain to unnamed creek. Broken sewer pipe at 7905 Harwell St discharged sewage to ditch. Manhole overflow at Dale Ln & Arlene Dr to storm drain. Manhole overflow at 801 Ozona to unnamed creek. Manhole overflow at 916 Rumfield to storm drain. Overflow at 8709 Silver Creek Rd to ground. Cleanout overflow at 8724 Terry St to yard. Overflow at 7905 Harwell St to street. Overflow at 820 Bourland Dr to ground.
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
Appendix 4 Encode List of Sanitary Sewer Calls and Work Orders, CY 2020
NOMBER ACCOUNT NOi
97181 05-121260 ORDER COMPLETION
97361 08-107590 ORDER COMPLETION
97425 01-111580 ORDER COMPLETION
97534 12-lJ 3 920 ORDER
97553 10-102530 ORDER
COMPLETlON
97644 10 - 100940 ORDER
COMPLETION
97700 14-101530 ORDER COMPLETION
~.7q!,)9 o~-' C33SO
ORDER
.::t n .& LI b
RE P0 RT
PAGE: 16
LOCATION
JOB CODE STAT
STAFF
REQUESTED BY
JOB DATE
COMPLFTION GROUP DATE
SCANNED TO P:DRIVE
8101 CLIFFORD ST SEWER BACK UP
SEWER COMP SEWER
NELDA COLLINS
JD
ONLY HAS ISSUES !N HEAVY RAINS. I1''VESTIGATi;; CLlf"FORD STREF:T
SEWER REPAIRED BY CONTRACTOR.
1008 CROSBY AVE
SEWl>R COMP SEWER
DEBORAH T TALMONT
SEWER BACK UF RAN SEWER MAIN 275FT l'.AIN WAS CLEAR CUSTOMER SIDE
GAVE COPY OF SEWER POLICY
12/17/2019 OD, AT JC SCANNED TO p,QRIVE
8342 SJSSEX ST
SEWER COMP SEWER
ROBERT TROUT
SEWER BACK UP
RAN MAIN 363 Ft WEST CLE.AR RAN MAIN 150 F7 EAST CLEAR
CUSTOMER SIDE ISSUE GAVE THEM A COPY OF SEWER POLICY.
12/19/2019 JC, DD, AT
02/19/2020 SCANNED TO P:DRIVE UNDER ADDRESS ~ SEWER BACK UP
FOLDER MJ
520 JUNE DR SEWER BACK UP
SEWER OUT SEWER
AMBER HALL
SEWER BACKING UP IN BATHROOM PER CUSTOMER
9205 N DODSON DR
SEWER COMP SEWER
MAURICE STEWART
SEWER BACJ< UP
SHE HAS HAD HER LINE CLEANED. AIR IS COMING OUT AND BLEW
".KE LID OFF OF HER SEWER LINE.
RAN SEWER MAIN2'12 FT WEST- RAN SEWER MAIN 150 FT EAST-TOTAL
OF 422FT. MAIN CLEAR - CUSTOMER s:oE ISSUE GAVE COPY OF
SEWER POLICY.
12/26/2019 JC, DO, AT, JD
SCANNED TO P:DRIVE UNDER ADDRESS AND SEWER BACK UP FOLDER
!'.J
9024 OELS ST
SEWER COMP SEWER
MARINO WARREN
SEWER BACK UP
SEWER IS NOT GOING DOWN WHEN FLUSHING THE TOILET. HE RAN A
LINE HIMSELF "'0 FEET.
393 FT MAIN CLEAR/CUSTOMER ISSUE SIDE GAVE A COPY OF THE
SE~IER POLICY.
12/27/2019 OD, AT, JC, MY, JD
02/19/2020 SCT\NN'Eil TO P:DRIVE UNDER ADDRESS AND SEWER BACK
UP FOLDER-MJ 7717 TACOMA DR
SEWER COMP SEWER
SARAH JERNIGAN
SEWER BACK UP
RAN MAIN 71FT EAST
RAM MAIN 426FT WEST
LINE DIRTY L01'S OF GREASE --NO CHOKES--
01/02/2020 JC. JJ, VINCENT, 0 226-20:0 CJ,OSED OUT WO & 0. SFWER BACY. - t1P FOLDER MJ 601 EAS".EY ST
EMMETT SCANNED
ro PDRlVE UNDtll .:.DORE.SS
SEWER COMP SEWER
JOHNNIE
GARRISON
SEWER BACK UP IN THE HOME
12/10/2019 12/10/2019 PIJBLl 12/17/2019 12/17/2019 PUBLI 12/19/2019 12/19/2019 PUBLI
12/23/2019
PUBLI
12/26/2019 12/26/2019 PUBLl
12/27/2019 12/27/2019 PUBLI l/02/2020 1/02/2020 PUBLI l/07/2020 1/07/2020 PUBLI
7/06/2022 10:47 AM
S E P. V l C E 0 R D E R S T A T U S R E P 0 R T
PAGE: 17
NUMBER ACCOONT NO~
LOCATION
JOB CODE STAT
STA.FF
REQUESTED BY
JOB DATE
COMPLETION GROUP DATE
817-507-8996
PLUMBER ON SITE
COMPLETION
RAN MAIN J26P'!'
MAIN~LEAR --NO CHOKES--
0
GAVE ~USTOMER COPY OF SEWER POLICY - PLUMBER WAS ON LOCATION
STATED ISSUE WAS ON THE CITY SIDE, HE SPOKE WITH JOSH OVER
THE PHONE.
01/07/2020 JC, AT, DO
j7!J53 01-111690
8312 SUSSEX ST
SEWER COMP SEWER
RUBEN A MlRAMONTES-L
ORDER
SEWER BACK UP
SEWER BLOCJ<AGE RAN SEWER CHOCK 415 FEET CLEARED
VINCENT/JAKE/CJ
COMPLETION
DATE 12-28 2019
98341 H-100537
510 S CHERRY LN
SEWER COMP SEWER
ARROYO RESTAURANT
ORDER
SEWER BACK UP
COMPLETION
COMPLETE-CHOKE WAS CLEARED
08/ll/2020 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
-08/11/2020.
08/12/2020 JC
98344 05-126164
8331 CLIFFORD ST
SEWER COM.P SEWER
ROSA M AMAYA
ORDER
SEWER BACK UP
COMPLETION
COMPLETE-CHOKE WAS CLEARED
08/11/2020 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
-08/11/2020.
08/12/2020 JC
98382 03-433260
822 RUMFlELD RD
SEWER COMP SEWER
CYNTHIA TAYLOR
ORDER
SEWER BACK UP
COMPLETION
RA."I MAIN 33SFT MAIN CLEA.ii - CUSTOMER ISSUE
ERIC SPOKE W!TH HOME OWNER, GAVE CUSTOMER COPY OF SEWER
POL I CY.
01 /21/2020 JC, DD
02-26-2020 CLOSED OUT WO & SCANNED TO P : DRIVE UNDER ADDRESS
AND SEWER BACK UP FOLDERM.:J
98488 05-127220
8217 CLIFFORD ST
SEWER COMP SEWER
JOSE JUAN RODRIGUEZ
ORDER
SEWER BACK UP
TUB AND TOILET IS BACKUP
COMPLETION
RAN MAIN 44( FT NO CHOKES. ISSUE ON CUSTOMER SIDE GAVE COPY
OF SEWER POLlcY. WOULD LIKE TO SPEAK WITH A SUPERVISOR
JESUS ROORlGOEZ 817-657-6005
01/21/2020 JC, DD
SCANNED 1'0 ?:DRIVE UNDER ADDRESS AND SEWER FOLDER-MJ
98579 05-127220
8217 Cl.lFFOR.D ST
SEWER VOID SEWER
JOSE JUAN RODRIGUEZ
ORDER
SEWER BACK UP
DIDN'T WANT SEWER CHOKE REFUSED
9864 9 14100537
510 S CHERRY LN
SEWER COMP SEWER
ARROYO RESTAURANT
ORDER
SEWER BACK UP
-lo- SAYS IT IS BACKING UP !N THE PARKING LOT, NOT INSIDE THE
BUILDING
COMPLETION ~ CITY PROBLEM
01'/27/2020
98958 10-100310
9120 ROWLAND ST
SEWER COMP SEWER
KENNETH DRAKE
ORDER
SEWER BACK UP
J/08/2020 1/08/2020 PtJBLI 1/17/2020 1/17/2020 POBLI 1/17/202 0 1/17/2020 PUBLI 1/21/2020 l/21/2020 PUBLl
1/21/2020 l/21/2020 PUBLI
1/'-2/2020
PUBLl
1/27/2020 1/2i/2020 PUBLJ
2/04/2020 2/04/2020 PUBLl
-"'""
f"C.t"Utt.t
PAGE: 18
NUMBER ACCOUNT NO~
LOCATION
JOB CODE STAT
STAFF
REQUESTED BY
JOB DATE
COMPLETION GROUP
DATE
ID
COMPLETION
RAN MAIN CLE:AA CUSTOMER PROBLEM
JD
99328 01-112840
8305 HANON DR
SEWER COMP SEWER
SHELBY PAIGE FRANTZ
ORDER
SEWER BACK UP NEEDS TO SCHEDUI.. A MEETING WITH PLUMBER
CALL CUSTOMER RAUL 817-707-7011
COMPLETION
MET WITH PLUMBER @llAM
CUSTOMER SIDE HAS TWO BROKEN PIECES OF PIPE IN HIS LINE
CUSTOMER PROBLM
JD
993S3 09-100190
8 0 ~ N l.J\S VEGAS TRL
SEWER COMP SEWER
SALEEM ZAIDI
ORDER
SEWER BACK OP
CUSTOMER CAME TO SAY THAT THE SEWER JS CLOGGED 1\ND HIS
PLUMBER PUT A Sl\AKE IN IT ANDRAN IT THROUGH. IT WENT FOR 75 FOOT AND IT !S STILL CLOGGED. SAM 701851-5862
COMPLETlON
CALLING PLUMBER TO CAMERA LINE ANO SET LINE OP TIME TO COME 001' Pl.UMBER DlONT HAVE RIGHT EQUIPMENT
JD
99360 06-101270 ORDER COMPLETION
200 DONALD ST
SEWER COMP SEWER
SEWER BACK UP
COMPLETE-CHOKE WAS CLEARED
08/11/2020 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
CLIVE RICHARDS
-08/11/2020.
08/12/2020 JC
99378 1'l-100S41
700 S CHERRY LN
SEW"ER COMP SEWEii
SPAFY.'S AUTO REPAIR
ORDER
SEWER BACK UP
- ~CUSTOMER SAYS ITS AN EMERGENCY SEWER BACKING UP INTO PARKING
COMPLETION
CLEA.'<E.D THE CHOKE I COULD NOT FIND ANY 01/EJ! !'LOW WE RAN THE
LINE AND BROKE THE CHOKE.
02/21/2020 ZAC JONES & STREET CREW
02/28/2020 CLOSED OUT WO AND SCANNED TO P:ORIVE ADDRESS ~
SEWER BACK-UP FOLDER. - MJ
99389 02-103520 ORDER COMPLETION
810 MEADOW PARK DR SEWER BACK UP COMPLETE-CHOKE WAS CLEARED
SEWER COMP SEWER
ELIZABETH BROWN
08/11/2020 RAN REPORT FOR OPEN WORK OREOERS FROM 01/01/2020
-08/11/2020 _
08/12/2020 JC
99514 02-103l36 ORDER
8212 ALBERT ST
SEWER COMP SEWER
SEWER BACK UP 8001 E MELROSE
....,...RESIDENT SAYS IT IS BY THE _ST_R_E..E,T. AND IN HER HOUSE ANO HER
NEIGHBOR ' S HOOSE
CITY OF WHITE SETTLE
COMPLETION
THANK YOU! ~ MAIN CITY MAIN CJTY
TALKED TO CUSTOMER
PROBLEM
JD,JC,PB,AV
99794 13-110620 ORDER COMPLETION
801 OZONA AVE
SEWER COMP
SEWER BACK UP
COMPLETE-CHOKE CLEARED-SSC CLEANED UP
SWER
KUBA-TECH JNDUSTRIES
08 _:/ ,020 RAN REl'OR" !'0!1 OFJ~ WCRK OREPERS FROM Ol /01/2020
-oe/l:; 12020.
08/12/202C JC
2/18/2020 2/20/2020
2/20/2020 2/21/2020 ~ 2/24/2020
-2/25/2020
2/28/2020
2/19/2020 PUBLI 2/20/2020 PUBLJ 2/20/2020 PUBLI 2/21/2020 PUBLl 2/24/2020 PUBLl 2/25/2020 PUBLI 2/28/2020 PUBLI
7/06/2022 10:47 AM
S E R V I C E 0 R D E R S T A T U S R E P 0 R. T
PAGE: 19
NU~ER ACCOUNT NO~
LOCt.TlON
JOB CODE STAT
STAFF
REOUESTED BY
JOB DATE
COMPLETION GROUP
DATE
ID
99805 14100503
1309 S CHERRY LN
SEWER COMP SEWER
ORDER
SEWER BACK UP, W~R STANDING OU~DE BETWEEN THE CHURCH
BUILDINGS. LINDA WILTFONG 682-365-3241
COMPLETION
RAN MAIN 406FT ON DOWNE DR FROM MANHOLE TO CHERRY LN MAlN
WAS FLOWI~G BOT BROUGHT BACK WITH HOSE SEOlMEN"! AND BROKEN
PVC PIPE CLE:A.NOUT BETWEEN CHURCHES NOT OVER FLOWING AND NO
STANDING WATER VISIBLE WHEN ON SITE. ACROSS F'ROM SEWER LINE
WORX BEING DONE ON CHERRY LN
DUSTIN, AMADOR
99872 14 101120
7829 CORINA DR
SEWER COMP SEWER
ORDER
SEWER BACK UP
-4;) BUBBLING UP IN AND OUT OF HOUSE.
COMPLETION - RAN MAIN CITY ISSUE
342020
AT, DO, JD
99875 09-100190
804 N LAS VEGAS TRL
SEWER COMP SEWER
ORDER
SEWER BACK UP WANTS YOU TO COME BETWEEN 12 AND 1 TODAY IF
POSSIBLE. 713851-5862
COMPLETION
2PM PLUMBER CALLED SA!D NO NEED TO SHOW !IP.
342020 JD
99878 10100110
9016 ROWLAND ST
SEWER COMP SEWER
ORDER
~SEWER BACK UP- CUSTOMER HAS A CLEANOQT lN THE YARD THAT IS
BACKING UP AND RUNNING UNDER THE HOUSE. TOLD HER THE CHOKE
WILL ONLY RUN THE MAUI. SHE ASKED IF' A TAG COULD BE LEFT SO
THAT SHE WOULD KNOW IT WAS DONE, AS SHE IS AT WORK.
COY.PLETION -S RAN MAIN CITY PROBLEM
03/04/2020
99882 15 110550
9001 FARMER RD
SEWER COMP SEWER
ORDER
..- SEWER BACK UP
COMPLETION - RAN MAIN CITY PROBLEM
03/04/2020 SEWER CREW
99900 02-103136
8212 ALBRT ST
SEWER COMP SEWER
ORDER
SEWER BACK UP AT 8003 CAMBRIDGE CIRCLE
OWNER SAID THE SEWER IS CLOGGED IN HER BUILDING BUT THAT
THERE WERE ALSO SEWER PROBLEMS AT THE BUILDING NEXT TO HER
AT 8031 CAMBRIDGE. HER NAME IS LORENA ESCOBAR ANO HER
NUMBER IS 817-637-1261.
THANK YOUt
CO!>!PLETION
RAN OUR LINE AND WERE ALL CLEAR. I CALLED THE CUSTOMER &
TOLD HER OUR LINE S ARE CLEAR, '!'HAT HER SERER IS CLOSED.
l 15 2020
AMADOR, J AKE, AND ZAC
RAN MAIN ?.86 FT EAST NO CHOKES RAN MAIN 172 FT SOUTH NO
CHOKES RAN MAIN 133 FT EAST NO CHOKES. ISSUE ON CUSTOMER
100142 05-133990
400 RALPH ST
SEWER COMP SEWER
ORDER
SEWER BACK OP
COMPLETION
COLLAPSED SEWER MAIN MAIN FLOWING
3-11-2020
JC, JO
100178 20 530860
238 S LAS VEGAS TRL
SEWE.R COMP SEWER
ORDE.R
SEWER BACK UP
SPIRIT OF TRUTH MINI
TRICIA STOWE SALEEM ZJUOI MICHELLE L WALLACE OERALD C EVANS CITY OF WHITE SETTLE
SKYLAN'DING CENTRAL PARK TOWNHOM
3/02/2020
3/04/2020 3/04/2020 3/04/2020 3/04/?.020 3/05/2020
3/11/2020 3/11/2020
3/02/2020 PUBLI
3/04/2020 POBLI 3/04/2020 PUBLI 3/04/2020 POBLI 3/04/2020 PUBLI 3/05/2020 PUBLI
3/11/2020 PUBLI 3/11/2020 PUBLJ
PAGE: 20
NUMBER ACCOUNT NO~
LOCATION
JOB CODE STAT
STAFF
REOUESTE(, BY
JOB DATE
COMPLETION GROOP
DATE
ID
COMPLETION
1002Sl 11-100056 ORDER COMPLETION
100311 11-120530 ORDER COMPLETION
100317 01112050 ORDER COMPLETION
100555 01-110870 ORDER
COMPLETION
100579 08 108420 ORDER COMPLETION
100941 03-213410 ORDER COMPLETION
100958 13-110510 ORDER
COMPLETION
100965 02-104330 ORDER
RAN MAIN 44 f"T MAIN IS CLEAR, CUSTOMER SIDE WE om LET
PROPERTY MANAGER KNOW
J-11 2020 Jr, JD, DD
712 SADDLE RD
SEWER COMP SEWER
CAROLYN DAVIS
SEWER BACK UP
COMPLETE-CHOKE WAS CLEARED
08/11 /2020 RAN REPORT POR OPEN WORK OREDERS FROM 01/01/2020
08/11/2020 .
08/12/2020 JC
800 CL'(l)E ST A
SEWER COMP SEWER
TOl LEE
SEWEil BACK ~p
WAS NO BACK UP CUSTOMER LINE WAS CLEAR ClTY MAIN WAS DIRTY
BUT NO CLOG
CLEANED MATl\l CAMERA CUSTOMER LINE NOT JN THE BEST SHAPE
JD,JC,DD
300 OELMAA CT 9
SEWER COMP
~SEWER BACY UP
~RAN MAIN CITY PROBLEM SPRED LIME OUT
SEWER
DANIEL OBREGON
03/17/2020 WASTEWATER~ STREET CREWS
8306 REDONDA ST
SEWER COMP SEWER
LINDA ADDINGTON
SEWER BACK UP
CUSTOMER SAID THAT SHE STILL HAS BACKUP BUT DOES NOT SEE RAW
SEWAGE PHYSICALLY
PULLED MANHOLE COVERS ON BOTH ENDS OF STREET FALL FLOWING
CHECKED HOUSES ON EACH SIDE OF HER NO PROBLEMS
ZAC,JAKE,SHON
820 HALLVALE DR
SEWER COMP SEWER
BRUCE LIVINGSTON
SEWER BACK UP
CUSTOMER STATES PHYSICAL SEWAGE IN YARD
RAN MAIN, MAI.N CLEAR
03/31/2020 JC, JD, DD
8407 WYATT OR
SEWER COMP SEWER
AARON M LEMONS
SEWER BACK OP
COMPLETE-CHOKE WAS CLEARED
08/11/2020 RAN REPORT FOR OPEN WORK OREOERS FROM Ol/Ol/2020
08/11/2020.
08/12/2020 JC
7816 TERRY ST
SEWER COMP SEWER
ISMAEL CORDOVA SANCH
SEWER BACK UP
CUSTOMER STATING f'ROM JANET THAT SHE IS SEE'lNG RAW SEWAGE
COMING UP INSIDE HOME
SPA?USH SPEAKER
COMPLETE-
08/11/2020 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
08/11/2020.
08/12/2020 JC
8504 PEMBERTON CT
SEWER COMP SEWER
VlRGINIA V DELEON
RESIDENT CALLED ABOCT SLOW DRAINAGE. THEY TRIED TO
SNAKE THE LYNE THEMSELVES, BUT IT DID NOT FIX ANYTHING.
HAS THE CAP TO THE CLEANOUT OPEN SO NOTHING BACKS UP
INTO THE HOUSE.
3/13/2020 3/17/2020
-3/17/2020
3/30/2020 3/31/2020 4/14/2020 4/16/2020
~/16/2020
3/13/2020 PtlBLI 3/17/2020 PUBLI 3/1 7/2020 PUBLl 3/30/2020 PUBLI 3/31/2020 PUBLI 4/14/2020 PUBLI 4/16/2020 PUBLI
~/16/2020 PUBLI
7/06/2022 10:47 AM
S E R Vl CE 0 R 0 E R S T AT US R E P0 RT
PAGE: 21
Nt.JMBER ACC0\11\'T NO~
LOCAT!ON
JOB CODE STAT
STAFF
REQUESTEO BY
JOB DATE
COMPLETION GROUP
DATE
ID
COMPLETION
COMPLETE CUSTOMER SIDE ISSUES, REPAIRS HAVE BEEN MADE
08/ll/2020 RAN REPORT F'OR OPEN WORK OREDERS FROM Ol/01/2020
08/11/2020.
08/12/20ZO JC
100983 05133958
791 6 WILSON CLIFF DR
SEWER COMP SEWER
LONNIE M BENNE!T'f
ORDER
SEWER BACK UP
COMPLETION
RAN 250FT THE PROBLEM IS ON THE CUSTOMERS PROBLEM
100985 12133650
ZAC JONES SHAN f'ORMERIS 621 JUNE DR
SEWER COMP SEWER
LORI R. SLAVII<
ORDER
SEWER BACK Ul' CUSTOMER SAYS AFTER HOURS WEl\'T OUT THIS
WEEKEND BUT THAT THEY TOLD HER TO CALL BACK MONDAY SO THEY
COMPLETION
CAN REDO IT RAN 200FT THE PROBLEM IS ON THE CUSTOMR SIDE
ZAC JONES AND SHON FORMERIS
100986 12 132630
816 SANDELL DR
SEWER COMP SEWER
JAIME ENOS
ORDER
SEWER BACK IJP
COMPC.ETION
RAN 2SOFT TH PROBLEM IS ON THE CUSTOMER Sil>E
ZAC JONES & SHON FORNERIS
l0l02J 01112020
300 DELMAR CT 6
SEWER COMP SEWC:R
BARRIE KATZ
ORDER
HAS BEEN HAVTNG ISSUES WITH DRAINAGE LAST COUPLE OF CAYS BELIEVES IT TO BE T'HE MA.IN LlNE- HAS HAD ISSUES LIKE THIS
BE FORE AND SAYS THEM RUNNING THE MAIN USUALLY RESOLVES IT.
COMPLETION
COMPLETE-CHOKE WAS CLEARED 08/11/2020 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
-08/11/2020.
101225 01113~90
08/12/2020 JC 8000 E MELROSE ST
SEWER COMP SEWER
LINDA K WELBORN
ORDER COMPLETION
SEWER BACK UP RAN MAIN IT WAS ON THE CUSTOMER SIDE 08/12/2020 JOSH DAVIS
101285 12130760 ORDER
701 ODIE DR ~ SEWER BACK UP
COMP1,ETION -'ti RAN MAIN CITY PROBLEM
SEWER COMP SEWER
DOYLENE RICKETTS
04/28/2020
101677 03-000001
701 PEMBERTON ST
SEWER COMP SEWER
BARTOLO DE LA ROSA
ORDER
SEWER BACK UP FROM OUTSIDE CLEANOUT. THE RESIDENT CALLED AND
SAID SOMEOl'lE HAD ASKED TO GO INTO HIS YARD AND CHECK THE
CLEANOOT AFTER ATMOS WAS DOING SOME WORK. HE SAID NOW THERE
IS BACK UP COMING FROM THE CLEANOUT
COMPLETION
IN LINE SERVICES FLUSHED, THERE IS STEADY FLOW: NO BLOCKAGES
FOUND COSTOME:R DIC NOT RESPOND
TC.AV, OR
101681 05 126164
8331 CLlFFORD ST
SEWER COMP SSWER
ROSA M AMAYA
ORDER
-
COMPLETION -
SE\\'ER BACK UP RAN MAIN, MAIN BLOCKED, CtTY PROBLEM
OS/08/2020 TRENT, ALEX, OMAR, Jl>
101683 10100480
9220 ROWLAND ST
SEWER COMP SEWER
FRANCISCO U GUTIERRE
ORDER
.-SEWER BACK UP
COMPLETION ....S: RAN MAlN, CITY PROBLEM
05/08/2020 JD
10!757 05126910 ORDER . -
~05 RUSSELL ST SEWER BACK UP
SEWER COMP SEWER
ELSA L ROJAS
4/20/2020 4/20/2020 4/20/2020 4/22/2020
4/24/2020 4/28/2020 S/08/2020
5/08/2020 S/08/2020 5/ll/2020
4/20/2020 PUBLI 4/20/2020 PUBLI 4/20/2020 PlJBLl 4/22/2020 PUBLI
4/24/2020 PUBLI 4/28/2020 PIJBLI S/08/2020 PIJBLI
5/08/2020 PIJBLI S/08/2020 PlJBLI S/13/2020 PUBLI
~ ~ R V r C E 0 R 0 E R S T A T U S P. E P 0 R T
PAGE: 22
Nt1MBER ACCOUNT NO#
LOCATION
JOB CODE STAT
STAFF
REQUESTED B'l
JOB DATE
COMPLETION GROUP
DATE
lD
COMPLETION ~ COMPLETE- CHOKE WAS CLEARED
08/ll/20c0 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
-08/ ll /2020.
101815 02-103136
08/12/2020 JC 8212 ALBERT ST
SEWER our STREETS ZAC JONES
ORDER
SEWEP CHOKE @. '216 ROLAND
101846 l5-lll484
128 N MCEN1'IRE ST
SEWER COMP SEWER
NlCHOJ..AS R SMITH
ORDER
SEWER BACK UP THROUGHOUT THE HOUSE AND IN THE BACKYARD THE
LAST ? DAYS
COMPLETION
RAN MA IN. MAIN Wr.5 Cl.EAR, CUSTOMER PROBLEM
05/20/2020 DD, OMAR, ALX
101989 o:;-434160
703 KIMBROUGH ST
SEWER COMP SEWER
SENAIDA HERNANDEZ
ORDER
SEWER BACK UP
COMPLETION
RAN MAIN CUSTOMER PROBLEM
05/21/20 JD
102003 08-106470
761 HALLVAt.E DR
SEWER COMP SEWER
MICHELE COOPER
ORDER
SEWER BACK UP SAME STREET AS OTHER CHOKE. RESIDENT HAS HAD
ISSUE WlTH THE LINES BACKING OP BEFORE AND WOULD LIKE TO
TALK TO SOMEONE lN l'HE DEPT. HER NAME rs MICHEt.LE AND HER
NUMBER lS 817-480-2144
COMPLETION
CALLEO 05/22/2020 II 8:151\M NO ANSWER
WILL TR'l AGAIN J..ATER TODAY.
SPOKE WITH CUSTOMER
05/21/2020 .JO
102014 02-103420
8125 GIBBS DR
SEWER COMP SEWER
VONA BRADLEY
ORDER
SEWER BACK UP
CUSTOMER SAYS HIS PLOMBER SAID IT WAS THE TAP
ROUSES ARE BElNG BUILT ON MEA.DOW PARK SEWER RUNS OVER TO
GIBBS PLUMBER WILL BE THERE WITHIN THE HOUR
COMPLErION
COMPLETE-
08/11/2020 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
-08/ll/2020.
08/12/2020 JC
102192 02-103400
904 MEADOW PARK OR
SEWER COMI' SEWER
JOSH DAVIS
ORDER
SEWER BACK UP - CUSTOMER PROBLEM COMPLETE
..WORK ALREADY COMPLETED NOT SURE Of EXACT DATE
COMPLETION
CITY MAIN CLEAR. MET WITH PLUMBER. PLUMBER BROKE CHOKE. WE
Wlt.L REPLACE PART OR THE MAIN IN THE FUTURE.
05/27(2020 JD, DD,JC
l02269 11-100290
705 SADDLE RD
SEWER COMP SEWER
JODY DAVILA
ORDER
RESIDENT CALLED AND SAfD THEY ARE STARTING TO HAVE SLOW
DRAINAGE SAYS THlS HAPPENS OFTEN AND TT Wrt,L START BACKING
UP IF ~.AIN NOT RAN- HA~ A H.STORY OF SEWER CHOKES.
COMPLETIO?-:
RAN SEWER MAIN 4 2SFT NO CHOKES TN THE MAIN GAVE CUSTOME!R
COPY OF SEWER POLIC'l I WAS TOLD I DON T SPEAJ< ENGLISH " HAD
CITY HALL TRANSLATE CUSTOMER SIDE ISSUE.
05/28/2020 JC, DD
'2988 02-102290
8120 DOWNE DR
SEWER COMP SEWER
BSRNARDO JACQUEZ-EST
ORDER
SEWE:R BACK UP CUSTOMER IS SAYING THAT THERES SEWER IN HER
~ ANO IT SMELLS BAD. SAYS PLUMBER SAlD IT WAS CITY SIDE
COM.PLETION
RAN MAIN 443' CHOICE AT 15'
5/18/2020 5/20/2020 5/21/2020 5/21/2020
5/22/2020
5/22/2020 5/28/2020
6/11/2020
PUBt.I 5 /20/2020 PUBLI 5/:::1/2020 PUBt.I 5/21/2020 PUBLl
5/22/2020 PUBLI
5/27/2020 PUBLI 5/28/2020 PUBLI
6/11/2020 PUllt.I
7/06/2022 10:47 AM
Ntlll.BER r.ccouin NOii
103078 14-101351 ORDER COMPLETION
103097 15110990 ORDER COMPLETJ:ON
103479 07106350 ORDER
COMPLETION
103555 13-117050 ORDER
COMPLETION 10)775 10-101440
ORDER COMPLETION
103866 10-101440 ORDER
COMPLETION
104077 14-100540 OR.DER COMPLETION
104703 20-540610 ORDER
S E RV l C E 0 RDE R S T AT US R E P 0 RT
LOCATION
JOB CODE STAT
STAFF
REOUESTED
l!Y
CUSTOMER STILL HAVING TOILET ISSUES GONNA SNAKE FROM HOUSE
TO MAIN. IF PERSIST GONNA CALL BACK.
06/11/2020 DUSTIN & OMAR
7701 CORINA OR
SEWER COMP SBWE:R
NORA G VAl.ERIANO
SEWf:R BACK UP- BATllTU8 IS GETTING BACKUP WHEN TOILET FLUSHED
RAN SEWER MADI A TOTAL Of 526'
NO CHOKES IN MAIN. CUSTOM.ER SIDE ISSUE MADE CONTACT WITH
HOME OWNER, LET HER KNOW SHE NEEDS A PLUMBER.
06/15/2020 JC
452 S REDFORD LN
SEWER COMP SEWER
TAYLOR B LOGAN
SEWER BACK UP
RAN MAIN 432' NO CHOKES rouno. CUSTOMER SIDE ISSUE
NO ONE ANSWERED THE DOOR. ACCORDING TO THE NEIGHBOR THE
HOUSE IS VACANT
06/15/2020 JC, DO
7805 SMITH ST
SEWER COMP SEWER
GENE THOMPSON
SEWER SACK UP
BACK UP IN ALLEY- EASEMNT IS GROWN OVER SEWER !...:I.NE DOES
NOT HAVE A MANHOi.E NEAR BY GENE THOMPSON Ill CAME lN ro
REPORT. SAID IT IS A TRICKY AREA TO FIND BUT YOU CAN CALL
H!M AND HE WILL SHOW YOU. THEY HAVE ROTO ROOTERED IT.
439FT RAN CHOKE @ ABOUT 375FT RAN MANHOLE ON
06/24/2020 @ l2:00PM
DUSTIN/TEMP
7828 ABBOTT DR
SEWER COMP SEWER
Jf:REMY B DWIGGINS
SEVERAL HOMES ALONG THIS BLOCK ARE EXPERlENC!NG SLOW
DRAINAGE FOR THE LAST DAY OR TWO. THIS ADDRESS CALLED IT IN,
BUT IT IS ALSO A COUPJ.. OF HIS NEIGHBORS AS WELL NO BACK-UP
AS OF YET, JUST SLOW DRAINAGE THROUGHOUT THE HOME(S).
MAIN RAN 421FT COULD NOT MAKE CONTACT W/RESIOEN1'
06/26/2020 DUSTIN. ALEX. OMAR, TEMP
509 S JUDD ST
SEWR COMP SBWER
BILL RICHEY
NOT DRAINING AT ALL HAS RUN A SNAKE TO THE CURB AND HASN'T
HIT ANYTHING
RAN MAIN 25lFT NO CHOKES CUSTOMER SIDE ISSUE
CONTACT INFO 8175353637 NON WORKING NUMBER
07/06/2020 JC, JD
S09 S JUDD ST
SEWER COMP SEWER
SILL RICHEY
SEWER BACK UP
CUSTOMER STATES THAT HIS SEWER MACHINE IS STUCK UNDERNEATH
THE STREET CITY AREA AND HE CAN NOT GET IT OUT. HE NEEDS
SOMEONE OUT THERE ASAP TO TRY TO HELP OR TO SEE.
COMPLETE
08/11/2020 RAN REPORT FOR OPEN WORK OREDERS FROM 01/01/2020
-08/11/2020.
08/12/2020 JC
632 S CHERRY LN
SEWER COMP SEWER
NTX GATES ~ FENCE
SEWER BACK UP
CUSTOMER STATES THAT lT lS BACKUP ON PROPERTY
COMPLETE
520 S LAS VEGAS TRL
SEWER COMP SEWER
JONATHAN WALKER
SEWER BACK UP
PAGE: 23
JOI! DATE
COMPLETION GROUF
DATE
ID
6/l~/2020 6/l~/2020 PUBl.J
6/15/2020 6/15/2020 PUBLI
6/24/2020 6/24/2020 PUBLI
6/26/2020 6/26/2020 PUBLI 7/06/2020 7/06/2020 PUBLI 7/08/2020 7/08/2020 PUBLI
7/16/2020 7/16/2020 PUBLI 7/30/2020 7/30/2020 PUBLI
PAGE: 24
NUMBER ACCOUNT NOF
LOCATION
JOB CODE STAT
STAFF
REQUESTED BY
JOB DATE
COMPLETION GROUP
DATE
TD
CUSTOMER HAS SEWER BACKUP ON THE PROPERTY
COMPLTION
CUSTOMER SIDE ISSUE PLOMBSR ~.AD~ REPAIR
08/12/2020 JEFF CURRY, JAKE BRIGGS
104874 02-103136
8212 ALBERT ST
SEWER COMP SEWER
ORDER
700 S CHERRY LN ~SEWER CHOKE RAN 121 TOTAL FEET. CHOKE AT 20 FT . CITY ISSUE
COMPLETION
08/0~/2020
DD, J1l
104905 14-102440
7724 J..ONGli'IELD DR
SEWER COMP SEWER
ORDER
IS HAVING SLOW DRAlllAGE HAS BEEN FOR A LITTLE WHILE NOW,
HAS NOT HAD ANY BACK-UP YET. WOULD LIKE IF HE COULD BE
NOTIFIED WHEN THE MAIN IS RAN
EITHER BY KNOCKING OR CALLING 817717-0743
COMPLETION
RAN MAIN 120 FT - CLEAR & FLOWING POSSIBLE SERVlCE LINE
BLOCKAGE-CUSTOMER WAS ADVISED TO SNAKE SER\llCE LINE
08/05/2020
DUSTIN DICKINSON, OMAR RICO
10495) 14-100706
~94 STATE HWY 183
SEWER COMP SEWER
ORDER
SEWER BACK UP IN BUILDING PLUMBER IS THERE SAID I~ IS THE
CITY SIDE
COMPLETION
RAN 40FT MAIN BUSTED CHOKE
COMPLETED - 08/06/2020
JAKE BRIGGS, MIKE: YOUNG
105337 12-133210
867 l\LA DR
SEWER COMP SEWER
ORDER
SF;WER BACK UP
COMPLETION
RAN MAIN 440 FT.
INVESTIGATED NEIGH.BORS LINES, NO ISSUES ON REST OF THE
STREET.
CUSTOMER SIDE ISSUE NEEDS PLUMBER.
08/11/2020 JAKE BRIGGS, JEFF CURRY, DOSTIN DICKINSON
105519 11-120940
801 CLYDE ST
SEWER COMP SEWER
ORDER
SEWER BACK UP
HAS Ii.AD SLOW DRAINAGE THE LAST WEEK OR SO. KAO PLUMBER OUT
TO RUN LINW BUT STILL HAVE DRAINAGE ISSUES AND BACKUP IN
SHOWER
COMPLETION
RAN MAIN 4H FT CLEAR IF PLUMBER HAS TO COME BACK OUT TO
CAMERA LINE CUSTOMER WAS INFORMED THAT CITY NEEDED TO BE
NOTIFIED AND A WORKER PRESENT.
08/18/2020 3:3 4PM
OOSTIN,JAKE
105552 01-110810
8220 REDONDA ST
SEWER COMP SEWER
ORDER
SEWER BACK UP
COMPLETION
RAN MAIN 44.1 M WEST UP REDONDA FROM MEADOW PARK MAIN
CLEAR. CUSTOMER SIDE BACKING UP IN FRONT YARD NEAR FRONT
DOOR WAS INFORMED TO CAll A PLUMBER
COMPLETED 08-19-2020 DUSTIN DICKlNSON, JAKE BRIGGS, TEMP
105964 14-100540
632 S CHERRY LN
SEWER COMP SEWER
l'lRDER
SEWER CHOKE
COMPLETION
COMPLETED 00/25/2020
JEFF CURRY, JAKE BRIGGS, DUSTIN DICKINSON
SEWER VAC TRUCK, SERVICE TRUCK -
JEFF CURRY
7/30/2020 ?/30/2020 PUBLI
0ANIE MCLIN
8/05/2020 ~/OS/20~0 PUBLl
EAGLE MARINE
8/06/2020 8/06/2020 PUBLI
DIANA B TELLO
8/11/2020 8/11/2020 PUBLl
JR. JOHNNY GUERRA
8/18/2020 8/18/2020 PUBLT
TANlCKA D LEE
8/19/2020 8/19/2020 PUBL!
RANDY (CITY MARSHAL) 8/25/2020 8/25/2D20 PUBLl
7/06/2022 10:47 AM
S E RVI CE 0 RDE R S TAT 0 S RE P0 RT
PAGE: 2S
NUMBER ACCOUNT NO#
LOCATION
JOB CODE STAT
STAFF
REQUESTED BY
JOB DATE
COMPLETION GROUP
DAT
ID
106007 03322000
813 LAXEVIEW RlDGE
SEWEP COMP SEWER
DORIS WALKER
8/26/2020 8/26/2020 PUBLI
ORDER
SEWER BACK UP
COMPLETION
RAN SEWER MAIN 440PT MAIN CLEAR NO CHOKES, CUSTOMER SIDE
ISSOE. NEEDS TO CONTACT A PLUMBER.
08/26/2()20 - JC, zc
(a copy of the work has been scanned to the P:drive under
the address. l-MJ
106277 05-133950
7940 WHITE SETTLEMENT RD
SEWER COMP SEWER
SOMA.SK SRISAN
9/09/2020 .9/09/2020 PUBLl
ORDER
SEWER BACK UP
RESIDENT HAS BEEN HAVING SLOW ~NAGE A.'<D BUBBLES COMING OP
FROM TOILET. HE HAD A PLUMSER OUT AND THlffiE rs ;,. l'.ANHOLE
ASSUMING THE CITY'S IN HIS YARD. TRli PLUMBER OPENED UP
MANHOLE AND IT IS FULL AND HAS DEBRIS IN IT ATTACHING PICS
COMPLETION
CUSTOMER STDE: ISSUE SE:PTIC SYSTEM PER ERIC MAINS CLEAR
KD,JC
106333 18-009108
9108 BARBARA DR
SEWER COMP SEWER
CYNTHIA A HERRERA
9/09/2020 9/09/2020 PUBLT
ORDER
SEWER BACK UP
COMPLETION
RAN SEWER MAIN lSOFT NO CHOKES - CUSTOMER SIDE ISSUE
NEEDS TO CONTACT A PLOMBER.
09/09/2020 JEFF CURRY, KEITH DOES
106717 03-413030
8360 WHITNEY DR
SEWER COMP SEWER
IRIS DOMINGUEZ
9/21/2020 9/21/2020 PUBLI
ORDER
HAS BEEN EXPERIENCING SEWER BACK UP AT PROPERTY
CUSTOMER SAID HE IS NOT THERE RIGk"l' NOW BOT WILL SE AT NOON
COMPLETION
NO CHOKES IN MAIN CUSTOMER SIDE ISSUE
0921-2020 KEITH DOES, JAXE BRIGGS, JEFF CURRY
106726 14-100540
632 S CHERRY LN
SE:WER COMP SEWER
OB
9/18/2020 9/18/2020 PUBLI
ORDER
SEWER CHOKE, H.AZMAT
COMPLETION
COMPLETED - 09/18/2020 DSUTIN DICKINSON, JAKE BRIGGS, JEFF
CURRY, KEITH DOES
JETTER TRAILER, SERVICE TRUCK
106823 10-101472
408 GRANT CIRCLE
SEWER COMP SEWER
PATRICIA B BURNETT 9/22/2020 9/22/2020 PUBLI
ORDER
SEWER BACK OP
COMPLETION
0922-20
SEWER MAIN FLOWING NO CHOKES FOUND RECOMMENDED CUSTOMER CALL
PLUMBER. - JAKE, ZAC
107054 01-112400 ORDER
8559 DELMAR ST ~SEWER BACK OP
SEWER COMP SEWER
SAMANTHA J WILLIAMS 9/25/2020 9/25/2020 PUBL!
COMPLETION "-RAN CAMERA CITY SIDFE ISSOE ROOT INTRUSION IN ROAD MAIKING
POINT REPAIR,
RPAIR HAS BEEN MADE
325-338-3741 SAMANTHA
n20769959l3 11:21AM ~/2S/20
09/29/20 JEFF CURRY KEITH DOES
107692 03 324460
1108 RUMFIEL.D RD
SEWER COMP SEWER
MARTINA RODRIGUEZ 10/13/2020 l0/l3/2020 PUBL!
ORDER
SEWER BACK UP
COMPLETION
RAN MAIN 350FT X3 TOTAL FOOTAGE l,OSOFT. NO CHOKES
ENCOUNTERED. CUSTOMER HAS LARGER AMOUNT OF SEWAGE IN BACK
YARD. CUSTOMER SIDE ISSUE. CUSTOMER LINE HAS BEEN CL.EA.RED.
CLEAN UP IS CUSTOMERS RESPONSIBILITY PER KYLE.
10-13-20 JEFF CURRY. JAKE BRIGGS
108963 12-134060
601 S CHERRY LN A
SEWER COMP PUBLIC WORKMELBA'S BEAUTY SHOP/ 10/30/2020 10/30/2020 PUBLI
ORDER
SEWER BACK UP
NUMBER ACCOUNT NO~
COMPLETION
109007 10 100120 ORDER COMPLETION
109048 02-103690 ORDER COMPLETION
109131 14100320 ORDER COMPLETION
109145 12-131060 ORDER COMPLETION
109193 18000500 ORDER
COMPLETION
109218 02-103450 ORDER COMPLETION
109256 02-101780 ORDER COMPLETION
109287 06-102110 ORDER COMPLETION
109293 11-100395 ORDER COMPLETION
109311 01-111690 ORD8R COMPLETION
109750 10-100760 ORDER COMPLETION
~ LKv 1 C~ 0 RDER S TAT0 S P EF CRT
PAGE: 26
LOCATION
JOB CODE STAT
STAFF
REQUESTED BY
JOB DATE
COMPLETION GROUP
DATE
IO
PERSON WHO CALLEO WAS PROPER1'Y OWNER
RJ\.'1 MAIN 240FT NO CHOKES IN THE LINE
1030 -20 SEWER CREW
9013 ROWLAND ST
SEWER COMP SEWER
JUSTINE N GARClJI
11/02/2020 ll/02/2020 PUBLI
SEWER BACK UP HAS A PLUMBER ON SITE
NO CHOKES rN SEWER MAIN RAN 7SFT EAST ANO lOOFT WEST .
CUSTOM~ SIDE ISSUE
110220 OMAR RICO, JAKE BRIGGS
654 MEADOW PARK DR A
SEWER COMP SEWER
DA.1\INA H GONZALES
11/02/2020 11/02/2020 PUBLI
SEWER BACK UP
RAN MAIN 408FT NO CHOKES - CUS70MER SODE ISSUE
1102-20 JC JD
8020 DOWNE OR
SEWER COMP SEWER
VIRGINIA BREWER & ER 11/03/2020 11/03/2020 PUBLI
SEWER BACK UP
COl'.PLETE- NO CHOKES
110320 SEWER CREW
867 PERRY DR
SEWER COMP SEWER
AARON HALL
10/06/2020 10/06/2020 PUBLT
SEWER CHOKE- NO CHOKES, RAN MAIN 3BO FT CUSTOMER SIDE ISSUE
10-06-20 KO, JB, OR, JC
SEWER JETTER
1004 JUDY ST
SEWER COMP SEWER
BRET ROGERS
11/04/2020 11/04/2020 PUBLl
SEWER BACK UP
HAS RUN HIS OWN LINE APPROX 75 FT TO STREET A.~D HAS NOT HIT
ANYTHING
SEWER MAIN CLEAR, MADE CONTACT WITH RESIDENT RAN THE LINE
180FT.
11 042020 KEITH DOES, OMAR RICO
900 MEADOW PARK DR A
SEWER COMP SEWER
SEDRlCK CAST
11/04/2020 11/04/2020 PUBL!
SIMER BACK UP
SEWER MAW CLEAR CONATCT THE RESIDENT TO LET THEM !<NOW RAN
THE LINE 230FT
ll-0~2020 OMAR RICO, KEITH DOES
1211 MlRIKE DR
SEWER COMP SEWER
PHYLLIS F TRIGG
ll/05/2020 11/05/2020 POBLl
SEWER BACK UP
RAN SEWER MAIN 175i'T BOTH DIRECTIONS FU)W AT 100 PERCENT.
INFORMED CUSTOMER THAT THEIR SERVICE POSSIBLY IS CLOGGED ANO
MAY NEED A PLUMBER.
11-0520 OMAR RICO, JAKE BRIGGS
300 LOCKWOOD ST
SEWER COMP SEWER
ROBERT DELEON
11/06/2020 11/06/2020 PUBLl
SEWER BACK UP
COMPLETE-JC
617 VAQUERO ST
SEWER COMP SEWER
W\UAA P TOVILLA
11/09/2020 ll/0?/2020 PUBLI
SEWER BACK UP- HAO A PLUMBER OUT ANO CITY SIDE
COMPLETE-JC
8312 SUSSEX ST
SEWER COMP SEWER
RUBEN A MlRAMONTES-L 11/09/2020 11/09/2020 PUBLT
SEWER BACK UP
COMPLETE-JC
9124 OELS ST
SEWER COMP SEWER
MONICA GORDON
11/16/2020 11/16/2020 PUBLI
SEWER BACK UP
NO CHOKES - CUSTOMER SIDE
1106-20 JC
7/06/2022 10:47 AM
S E RVI C E 0 R 0 E R S T AT US R E P 0 RT
PAGE: 27
NUMBER ACCOUNT NO~
LOCATION
JOB CODE STAT
STAFF
REQIJESTED BY
JOB DATE
COMPLETION GROUP
DATE
ID
109849 02-101690
1015 MIRIKE DR
SEWER COMP SEWER
BRENDA M SANTAMARIA 11/17/2020 11/17/2020 PUBLl
ORDER
SEWER BACK UP
COMPLETION
COMPLETED
11/1'7/20 JC
109884 05-133745
7905 HARWEr..L ST
SEWER COMP SEWER
EL JARDIN MHP
11/15/2020 12/07/2020 PUBLI
ORDER
_.SEWER BACK UP
COMPLETION ,....-LINF REPLACED AND MANHOLE INSTALLED BY THIRD PARTY
CONTRACTOR
1098 97 Oll-106480
757 HALLVALE DR
SEWER COMP SEWER
EDITH R FLORES DE CH ll/19/2020 ll/19/2020 PUBLI
ORDER
SEWER BACK UP
COMPLETION
COMPLETED
ll/19/20 JC
109996 11 100395
6 l 7 VAQOERO ST
SEWER COMP SEWER
LAUP.A P TOVILLA
11/25/2020 11/25/2020 PUBLI
ORDER
..-- SEWER BACK UP
COM1'LETION ---crrY SIDE CHOKE DUG UP MAIN FOR POINT REPAIR AND CLEARED THE
MAIN.
JC
110078 02-101780
1211 MIRIKE DR
SEWER C:OMP SEWER
PHYLLIS l' TRIGG
11/25/2020 11/25/2020 PUBLI
ORDER
SEWER BACK U1'
COMPLETION
MAIN CLEAR
11/25/20 OR, JB
110369 01 110500
8109 WHITE SETTLEMENT RD
SEWER VOID SEWER
ROSA E PEREZ-LEON 12/09/2020
PUBLI
ORDER
SEWER BACK UP IN HOME AND CLEANOUT PIPE IN YARD. SAYS THE
BACKUP HAS BEEN HAPPENING THE LAST FEW DAYS AND THEY HEAR
BOBBLING IN BATHROOM WHN NO WATER IS BEING OSED IN HOME.
SAYS HE HAS SNAKED IT HIMSELF AND IT TEMP HELPS BUT IS BACK
IN A FEW HOURS. CAPS ON CLEANOUT ARE MOSTLY OFF. CUSTOMER'S
NUMBER IS 817-691-9572
COMPLETION
WRONG ADDRESS-NEW WORK ORDER WAS GENERATED FOR 8109 WHITNEY
120920 JC
110419 02-103562 ORDER ~
8109 WHITNEY DR
SEWER COMP SEWER
SEWER BACK UP IN HOME M'D CLE:ANOUT PIPE JN YARD. SAYS THE
JANIE OCHOA
12/09/2020 12/09/2020 PUBLI
BACKUP HAS BEEN HAPPENING THE LAST FEW DAYS AND THEY HEAR
BUBBLING !N BATHROOM WHEN NO WATER IS BEING USED IN HOME.
SAYS HE HAS SNAKED IT HIMSELF AND IT TEMP HELPS BUT IS BACK
IN A FEW HOURS . CAPS ON CLEANOUT ARE MOSTLY OFF. CUSTOMER ' S
NUMBER IS 817-691 9572
COl'IPLETlON "" RAN MAIH 307 FT, CHOKE AT 230FT - GREASE
120920 JC, JB, OR. KD
110490 03-322680
837 LAKEVJEW RIDGE
SEWER COMP SEWER
MELISSA IUCE
12/10/2020 12/10/2020 PUBL!
ORDER
SEWER BACK UP AND SLOW DAAINAGE ISSUES
COMPLETION
RAN CITY MAIN, CITY SIDE WAS CLEARE, RECCOMENDED CUSTOMER
CALL PuUMBER.
12-10-20 OR, JB
110603 10-100410
408 SANDS CT
SEWER CO!-lP SEWER
RICHARD GILMORE
12/15/2020 12/15/2020 PUBLI
ORDR
HAVE RECEIVED CALL FROM BOTH THIS ADDRESS AND 409. BOTH AR
REPORTING A STRONG SMELL OF SEWER BOTH INSIDE AND OUTSIDE
THEIR HOMES. SAYS THE SMELL INCREASES AT DIFFERENT TIMES,
uIKE FIRST THING IN THE MORNING.
COMPuETION
READ
10"78
7/06/2022 10:47 AM
NUMBER ACCOUNT NOfi
110604 lll2ll40 ORDER COMPLETION
110606 08-108040 ORDER COMPLETION
110640 11-114146 ORDER
COMPLETION
110653 20-000020 ORDER COMPLETION
110661 10-100410 ORDER
COMPLETION
110774 12-133870 ORDER COMPLETION
110783 10-~00360 ORDER
COMPLETION
S E R V I C E 0 R D E R S T A T U S REPORT
LOCATION
JO& CODE STAT
STAFF
REOUESTED BY
SPOKE TO CUSTOM.RR FOR BOTH ADDRESSES AND THEY STATED WATER
SUPPLY WAS FINE AND THERES NO BACK UP OVER FLO;.; OR SLOW
DRAININ SMELL OCCURS UI MORNTNG_ SEWER CREW NEEDS TO
INVESTIGATE
829 RONALD ST
SEWER COMP SEWER
BONNIE WEESE
SEWER BACK UP 1NTO BOTH BATHTUBS
RAN MAIN 422 f'T NO CHOKES IN THE MAIN. CUSTOMER SIDE ISSOE .
1215-20 JC, !CD, OR
808 COMAL AVE
SEWER COMP SEWER
DAVID FARRIS
SEWER BACK UP
RAN MAIN 300FT NO CHOKESCUSTOMER SIDE ISSUE. CUSTOMER HAD
NO CAP ON CLEAN OUT LETTING IT RUN INTO THE STREEl. RANDY
CA!~ OUT TO ENFORCE CITY CODE. WE INS'l'ALLED A JIM CAP TO
STOP OVERFLOW
12-16-20 JS, OR, KD, JC
820 VAQUERO ST
SEWER COMP SEWER
ANA TOVAR
SEWER BACK UP
CUSTOMER SAYS HIS PLUMBER ALREADY WENT OOT AND ITS NOT ON
HIS SIDE.
RAN MAIN 400 FT NO CHOKES PRESENT . CUSTOMER SIDE ISSUE
SPOKE WITH CUSTOMER INFORMED HIM THAT IT WAS ON HIS SIDE, HE
SAID "OH GREAT" TriEN HUNG UP ON ME.
1218-20 JC. RD, OR
307 ALLENCREST DR
SEWER COMP SEWER
DARLA SELLERS
SEWER BACK UP
THE MAIN IS CLEAR. IT'S CL.OGGED UP ON THE RESIDENTS SIDE.
121820 OMAR RICO, KEITH DOES
~08 SANDS CT
SEWER COMP SEWER
RICHARD GILMORE
SEWER BACK UP
CUSTOMER SArD THE SMELL IS BACK AND NOW THE NEIGHBOR lS
EXPERIENCE IT AS WELL.
RAN SEWER MAIN NO CHOKES CAMERED EVERY SERVICE ON STREET NO
ISSUES EXCEPT .;oe GREASE BUILD OP/ 404 GREASE BUILD UP/400
GREASE BUILD UP. CAl-1ERAED MAIN, NO ISSUES FOUND. ODOR BANNED
EVERY SERVICE ON STREET ODOR BANNED SEWER MAIN. ERIC WAS
PRESENT.
12/22/20 JC, OR, KO. EW
533 JUNE DR
SEWER COMP SEWER
RUTH SKIFFINGTON
SEWER BACK UP
CUSTOMER STATES SEWER BACK DP ON PROPERTY
RAN MAIN 27SFT. NO CHOKES INFORMED CUSTOMER .
12-21 20 JEFF CURRY, KEITH DOES
405 SM'DS CT
SEWER COMP SEW"ER
MICHAEL G SMITH
SEWER BACK UP
TALKED TO ERIC
PER ERIC SEND WORK ORDER AND HE WILL BE ON SITE TO
INVESTIGATE
RA-~ SEt.'ER MAIN NO CHOKES . CAMERED MAIN, NO ISSUES IN MAIN.
CAMERA EVERY SERVICE ON STREET, NO ISSUES 'XCEPT 4JB GREASE
BUILD UP/404GRASE BUILD UP/400 GREASE BUILD OP. ODOR BANED
EVERY SERVICE. ODOR BANED SEWER MAIN. ERIC WAS PRESENT.
JOB DATE
PAGE: 28
COMPLETION GROUP
DATE
lD
12/15/2020 12/15/2020 PUBLl 12/16/2020 12/16/2020 PUBLI
12/lS/2020 12/18/2020 PUBLl
12/18/2020 12/18/2020 PUBLJ 12/21 / 2020 12/ 21 / 2020 PUBL!
12/ 21/2020 12/ 21/2020 PUBLI 12/ 22/2020 12/ 22/ 2020 PUBLI
7/06/2022 10:47 AM
S E R V I C E 0 R 0 E R S T AT US R E P 0 RT
PAGE: 29
NUMBER ACCOUNT NO~
LOCATION
JOB CODE STAT
STAFF
REQUESTED BY
JOB DATE
COMPLETION GROUP
DATE
m
12/22/20 JC, OR, KO, EW
110943 OS 126164
8331 CLIFFORD ST
SEWER COMP SEWER
ROSA M AMAYA
12/23/2020 12/23/2020 PUBLI
ORDER
SEWER BACK UP rN CUSTOMER'S BACK YARD. SAID IT IS PUDDLING
BACI< THERE.
LOTS OF CITY SIDE SEWER ISSUES IN THE PAST AT THIS ADDRESS
COMPLETION -.:+- RAN MAIN 300FT SOUTH CLEARED CHOKE, GREASE AND BABY WIPES
12/23/20 OR, ZC
110885 DS-133830
400 N CHERRY LN
SEWER COMP SEWER
BENTON PLUMBING
12/29/2020 12/29/2020 PUBLI
ORDER
SEWER BACK OP
PLUMBER IS THERE NOW AND SAID THAT HE HAS RAN THE CAM.ERA FOR
HIS CLIENTS PROPERTY.
HIS NUMBER IS 817-360 0~93
COMPLETION
MEET WITH PLUMBER DID NOT HAVE A CAMERA RAN A 75 SNAKE
MAIN IS 100 FT AWAY
MAIN IS CLEAR CUSTOMER SIDE ISSUE
JC,JB,KP
110911 13-110620
801 OZONA AVE
ORDER
~ SEWER BACK UP
SEWER COMP SEWER
COMPLETION
CITY SIDE CHOKE BROKE 0104-21
~OVER FLOW OCCUREO CLEANING GUYS DID CLEAN UP. REPORTED TO
KUBA-TECH INDUSTRIES -l/04/2021
1/04/2021 PUBL;
JOSH DAVIS CLEAN UP ENDED AT 1:4SPM 01/05/21
01-0521 JAKE BRIGGS, JEFF CURRY
110931 02 - 103580
660 MEADOW PARK OR
SEWER COMP SEWER
TONY WELLS
1/04/2021 1/04/2021 PUBLI
ORDER
SEWER BACK UP
HAS HAD PLUMBER OUT A FEW TIMES AND SAYS HIS LINES ARE
CLEAR.
COMPLETION
CUSTOMER SIDE ISSur: SPOKE WITH CUSTOMER MAIN CLEAR
01 04 2021 JAKE BRIGGS, TIMOTHY BOWLES
111155 10-100360
405 SANDS CT
SEW!lR COMP SEWER
MICHAEL G SMITH
1/13/2021 1/13/2021 PUBLI
ORDER
SEWER BACK UP CUSTOMER IS SAYING THIS IS NOT ON THE CUSTOMER
SIPE ANO THAT WHEN THEY DO A SEWER CHOKE IT ONLY WORKS FOR A
FEii DAYS
COMPLETION
l'J\lN JS NOT CHOKED, MAIN lS WORKING PROPERLY . CUSTOMER SIDE
ISSUE!
01/13/2021 JBFF CURRY/ERIC WORLEY
111197 02-101360
80l MIRIKE: DR
SEWER COMP SEWER
JASON SIMMONS
1/14/2021 1/14/2021 PUBLI
ORO ER
SEWER BACK UP
COMPLETION
RAN MAIN 250FT SOUTH, NO CHOKES IN MAIN, CUSTOMER SIDE
ISSUE.
01/14/21 OMAR RICO, KEITH DOES
111395 10-100460
9212 ROWLAND ST
SEWER COMP SEWER
JERRY D STEWART
l/20/2021 1/20/2021 PUBLI
ORDER
SEWER BACK UP
COMPLETION
NOT A BACKUP. VORTEX JUST PIPE BURSTEO THE NEW SEWER MAIN
ANO CAP, THE SERVICE TO INSTALL NEW TAP.
--TAP IS INSTALLED CUSTOMER IS WITH SERVICE AGAIN.
01/20/21 JEFF CURRY, JAKE BRIGGS
112099 I 3-212862
8429 WHITNEY OR
SEWER COMP SEWER
JAN MIRELEZ
l/29/2021 1/29/2021 POBLl
ORDER
SEWER BACK UP
COMPLETION
RAN SEWER CHOKE. THERE WAS NO CHOKE FOUND. IT WAS ON THE
CUSTOMER ' S SIDE.
0129 21 ZAC JONES, COREY JONES
City of White Settlement Wastewater Utility Dept. Inspection Date July 6, 2022
Appendix 5 TCEQ Regulatory Guidance 395 (RG-395), revised 9/2016
TCEQ REGULATORY GUIDANCE Office of Compliance and Enforcement RG-395 Revised September 2016
Unauthorized Discharges and Sanitary Sewer Overflows
What does this document cover?
The Texas Commission on Environmental Quality is responsible for protecting the state's waters. Part of that responsibility involves monitoring for unauthorized discharges of wastewater, including municipal, industrial, recreational, and other waterborne wastes as defined in Texas Water Code Subsection 26.001(6) and, when necessary, pursuing enforcement action for noncompliance. The purpose of this publication is to clarify the TCEQ's requirements for reporting unauthorized discharges and overflows from sanitary sewers. Do not use or interpret this document as a substitute for the complete, official version of any state or federal law, rule, or regulation.
Who should read this document?
Managers, professionals, and operating personnel from permitted facilities and subscribers.
A permitted facility is the holder of a water quality permit issued by the TCEQ or the U.S. Environmental Protection Agency (EPA). A permitted facility may be a municipality, municipal water district, private individual, or company. The TCEQ issues several types of water quality permits. The most relevant permits to this document are those that regulate collection and treatment of wastewater.
A subscriber is any municipality, business, or organization acting as a waste contributor or customer of a permitted facility. Subscribers are owners of components of satellite collection systems, such as pipes, conduits, lift stations, force mains, or other devices used to transport wastewater directly to a permitted facility or to the collection system of a permitted facility operated by a different municipality, business, or other organization. Examples of subscribers include:
a city a stand-alone store that operates its own sewage lift station a school campus an apartment complex a shopping mall a mobile-home community
TEXAS COMMISSION ON ENVIRONMENTAL QUALITY PO BOX 13087 AUSTIN, TX 78711-3087
The TCEQ is an equal opportunity employer. The agency does not allow discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, or
veteran status. In compliance with the Americans with Disabilities Act, this document may be requested in alternate formats by contacting the TCEQ at 512-239-0028, fax 512-239-
4488, or 800-RELAY-TX (TDD), or by writing PO Box 13087, Austin TX 78711-3087. We authorize you to use or reproduce any original material contained in this publication--that
is, any material we did not obtain from other sources. Please acknowledge the TCEQ as your source.
www.tceq.texas.gov/publications/rg/rg-395.html
Printed on recycled paper.
How is our customer service? tceq.texas.gov/goto/customersurvey
Unauthorized Discharges and Sanitary Sewer Overflows
TCEQ publication RG-395
What is an unauthorized discharge? What is a sanitary sewer overflow?
An unauthorized discharge (UD) is any discharge of wastewater into or adjacent to any water in the state at a location not permitted as an outfall. [See Clean Water Act Subsection 301(a) or Texas Water Code Section 26.121. For ways to locate state laws and regulations, see "Where Can I Get More Information?" at the end of this document.] An unauthorized discharge may include a discharge of wastewater onto land (paved or otherwise) or a discharge into a pond, creek, canal, river, lake, wetland, or any other body of surface water or groundwater.
A sanitary sewer overflow (SSO) is a type of unauthorized discharge of untreated or partially treated wastewater from a collection system or its components (e.g., a manhole, lift station, or cleanout) before reaching a treatment facility. [See also Texas Water Code Paragraph 26.049(e)(4).]
Do I need to report a UD or an SSO?
Yes. A permitted facility's water quality permit includes a requirement to notify the TCEQ of UDs and SSOs. A subscriber is responsible for reporting unauthorized discharges from its collection system in accordance with Title 30, Texas Administrative Code (30 TAC), Section 327.32. In addition, you may be required to notify the public under certain criteria discussed later in this document.
Is there a minimum reportable volume?
No. Permitted facilities and subscribers must report all UDs and SSOs to the TCEQ regardless of volume, as federal and state regulations do not have a specified minimum reporting volume. In addition, you may be required to notify the public under certain criteria discussed later in this document.
When do I have to report? And to whom?
24-Hour Notification to the TCEQ
Permitted facilities and subscribers are required to report the date, location, volume, and contents of the UD or SSO to their TCEQ regional office as soon as possible but no later than 24 hours after becoming aware of the event. During our normal business hours--Monday through Friday, 8 a.m. to 5 p.m.--the 24-hour notice must be given orally or by fax to your local regional office. If the UD or SSO occurs after normal business hours, your local regional office must be notified by telephone. (Be sure to note the date and time of your call in your records.) The recorded messages at each regional office explain how to notify the TCEQ after business hours.
To locate your TCEQ regional office, visit <www.tceq.texas.gov/goto/region>. The same listings are available in print in TCEQ Areas, Regions, and Environmental Assistance
2
Revised September 2016
TCEQ publication RG-395
Unauthorized Discharges and Sanitary Sewer Overflows
Regional Staff (TCEQ publication GI-002). For ways to obtain publications and other information from the TCEQ, see "Where Can I Get More Information?" at the end of this document.
24-Hour Notification to the Public
For UDs and SSOs that meet the criteria listed below and occur at facilities owned or operated by a local government, the responsible individual of the local governmental authority must notify the public via media as soon as possible but no later than 24 hours after becoming aware of the event. A responsible individual is someone who is designated by the owner of a permitted facility or subscriber system to report noncompliances. Criteria for public and media notification, as found in 30 TAC Section 319.302:
a discharge that will adversely affect a public or private source of drinking water, or
a discharge with a volume of 50,000 gallons or more where one or more of the following conditions also exists--
the spill occurs within mile of a public or private source of drinking water;
the spill occurs within mile of a private drinking-water well located within mile of a well for public water supply;
the spill occurs within mile up-gradient of a surface water intake of a public or private source of drinking water;
the spill occurs in an active groundwater-recharge area; the spill occurs up-gradient and within mile of a karst terrain or shallow
alluvial well that is a source of drinking water; or
a discharge of 100,000 gallons or more.
If a UD or SSO meeting the requirements for public notification occurs outside of normal business hours, then the responsible individual must also notify the TCEQ Emergency Response Hotline (800-832-8224). Within 48 hours after notifying the public, the responsible individual must report to the regional office that public notice has been given. Complete information regarding the public notification requirements can be found in 30 TAC Sections 319.301-03.
Five-Day Written Notification to the TCEQ
In addition to the 24-hour notice, permitted facilities and subscribers are required to submit a written report to the TCEQ within five working days after facility personnel become aware of the event. Subscribers must submit the written report to their TCEQ regional office. Permitted facilities must submit the written report to their TCEQ regional office and to the TCEQ's Enforcement Division in Austin. The written report must include:
the nature of the UD or SSO (source, location, route, volume) and its specific cause;
Revised September 2016
3
Unauthorized Discharges and Sanitary Sewer Overflows
TCEQ publication RG-395
the potential danger to human health or safety, or the environment (including monitoring data, if collected);
the duration of the UD or SSO with exact dates and times; an estimate of how long the noncompliance is expected to continue (if the
noncompliance has not been corrected at the time of reporting) actions taken to mitigate adverse effects; and steps taken to reduce, eliminate, and prevent recurrence of the noncompliance.
Monthly Written Notification to the TCEQ
UDs and SSOs that meet the following criteria may be reported to the TCEQ as a monthly summary instead of via a 24-hour or five-day written notification. The monthly summary must be submitted to your TCEQ regional office by the 20th day of the following month. The UD or SSO must:
occur at a wastewater-treatment facility or collection system owned or operated by a local government;
be 1,000 gallons or less; not be associated with another simultaneous UD or SSO; be controlled or removed before entering water in the state or adversely
affecting a public or private source of drinking water; not endanger human health or safety, or the environment; and not be otherwise subject to local regulatory control and reporting
requirements.
The monthly summary must include the following information about the UD or SSO:
its location, volume and content; its description; its cause; the dates and duration; and steps taken to reduce or eliminate it and prevent its recurrence.
The responsible person must use one of the following methods for determining the volume of UDs and SSOs that will be submitted on the monthly summary by using one of the following methods.
Visual method: For small spills, use either a 55-gallon barrel or 5-gallon bucket for reference. Determine how many barrels or buckets would be used to contain the UD or SSO.
Measured volume: Measure the length, width, and depth of the UD or SSO and then multiply by 7.5 (the conversion factor between cubic feet and gallons).
Duration and flow rate: Multiply the duration by the flow rate. Other methods that are consistent with standard and accepted industry
practices, as long as they include procedures to identify the duration, flow rate, depth, affected area, and total quantity of each spill.
4
Revised September 2016
TCEQ publication RG-395
Unauthorized Discharges and Sanitary Sewer Overflows
Is there a form I can use to report a UD or SSO?
Yes. The TCEQ has a standardized form, Water Quality Noncompliance Notification (TCEQ-00501), that can be used for the 24-hour fax notice and the five-day written report; another standardized form, Accidental Discharge or Spill Monthly Summary Form (TCEQ-20756), can be used for the monthly summary report.
Alternatively, you may submit a written report in letter format. All noncompliance notifications must include the permit number of your wastewater-treatment facility. All noncompliance notifications from subscribers must include the Regulated Entity Number (RN) of the collection system.
You must keep a copy of any written report of UDs or SSOs at the facility site and the reports must be readily available for review by TCEQ representatives for three years.
After I've completed the notification requirements, then what do I do?
Each UD or SSO incident is unique and cleanup requirements should be based on individual circumstances. In preparation, each permitted facility or subscriber capable of experiencing a UD or SSO should have a contingency plan for spills and overflows. Your plan should:
stop or mitigate the flow as soon as possible; contain the spill whenever possible; return as much of the spilled wastewater to the collection system or treatment
facility as possible; remove and properly dispose of all solids; treat and disinfect the affected area as necessary (if using chemicals, be sure
to follow the manufacturer's guidelines); act quickly to reduce any threat to human health and the environment; and assess any impact to the environment by taking laboratory samples.
After a UD or SSO, you should evaluate the causes of the incident and identify possible methods to prevent a recurrence. Remember to send your written report within five working days of becoming aware of the noncompliance unless you meet the criteria for the monthly summary.
What are the main causes of UDs and SSOs?
During dry weather, the most frequent causes of UDs and SSOs are reduced capacity, blockages, malfunctioning lift stations, and vandalism. Grease entering the collection
Revised September 2016
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Unauthorized Discharges and Sanitary Sewer Overflows
TCEQ publication RG-395
system is also a common contributor to dry-weather UDs and SSOs. It is possible to minimize dry-weather UDs and SSOs by implementing an aggressive preventive maintenance program coupled with public education. Local enforcement of grease-trap ordinances and pretreatment ordinances is also effective in reducing UDs and SSOs.
For more information about grease traps, see Waste from Grease Traps, Grit Traps, and Septic Tanks: Questions and Answers, TCEQ publication RG-389.
During wet weather, the most frequent causes of UDs and SSOs are infiltration and inflow (I/I) into the collection system due to aging and deteriorating infrastructure. Infiltration is groundwater that enters the collection system through leaky pipes, faulty pipe joints, or defective manholes. Inflow is surface runoff that enters the collection system through missing or defective manhole covers, uncovered or damaged cleanouts, illegal stormwater connections, or defective pipes and manholes in streambeds or roadside borrow ditches. I/I can be confirmed by physical inspection of collection lines and manholes, smoke testing, and inspecting collection lines with cameras. Once problem areas are identified, a plan can be formulated to reduce I/I using systematic repair and replacement.
What is the TCEQ SSO Initiative?
The goals of the SSO Initiative are to reduce the number of SSOs that occur each year in Texas and to address SSOs before they harm human health or safety, or the environment and before they become enforcement issues. Participation in the SSO Initiative is entirely voluntary and requires that the participant submit an SSO corrective action plan.
Participation excludes the collection system from formal enforcement for SSOs that are addressed by the SSO corrective-action plan. However, under certain circumstances, the TCEQ does retain the right to take enforcement action or rescind a permitted facility's or subscriber's participation.
Additional information, including who can participate, how participation in the SSO Initiative can benefit your facility, what to expect if you agree (or elect) to participate, and requirements for your SSO corrective action plan can be found in Sanitary Sewer Overflow (SSO) Initiative: Information for Prospective Participants, TCEQ publication GI-389.
Where can I get more information?
Your TCEQ regional office or the TCEQ's Small Business and Local Government Assistance Section (800-447-2827) can help. To obtain copies of TCEQ rules, publications, and forms:
Visit <www.tceq.texas.gov> online; click on the link for "Rules," "Publications," or "Forms." Download and save a copy.
Fax your order to 512-239-4488 or order by phone at 512-239-0028. Write to TCEQ Publications, MC 195, PO Box 13087, Austin, TX 78711-3087.
Try to give the rule, publication, or form number as well as the title. The numerical designation will help the TCEQ get the correct item to you as quickly as possible.
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Revised September 2016