Document rJrqaOQw705vm78a091kgeNe

Vista Chemical Company 900 Thracdneed'e Houston, Texas 77079 (713) 588-3000 pq ?, ; ? - ; c Fcx [717; SC 7 -CCCi July 24, 1990 Mr. Joe Stratton District Manager VWR Scientific P. 0. Box 5025 Sugar Land, TX Dear Joe: On behalf of Vista Chemical Company, I would like to express appreciation for providing our project team with the opportvr.t? -.-ur your Westlake, LA. facility and conduct an on-site quality -vaivr.tion survey. Attached is a copy of the completed survey for your rccorcs . Vov.r facility's overall rating of 82.4% ranks fairly high in our supplier evaluation program. Strengths were noted in most areas; h.ovov-j;, I would like to mention the following items where we feel irnrov'-'-ont needed. Mission Statement - Your Mission Statement should be signed by senior management, CEO, etc. Certificates of Analysis COA's should be readily available fer cha^rcrir stocked in your locations. Material .Data Sheets MDS' s should be updated as necessary and rant t* '..`.l Vista using locations, including Vista headquarters. Supplier Base - VWR's supplier base (approx. 1300) is extronclv large. This could be reduced by eliminating marginal and less than marginal quality suppliers. Joe, on the other side of the coin, if there is anything vc (Vista) can do to assist your operations to run more smoothly, let's discuss at your earliest convenience. I feel the communication link developed during our recent visit to your branch office will continue to grow and will assist the development of a long term relationship/partnership that will be mutually beneficial. LWH 0000X20 Mr. Joe Stratton VWR Scientific July 24, 1990 Page 2 If you have any questions or need additional information cor.cernir- "z'.-.i.'j survey, please contact me at (713) 588-3307. Any comments you or your colleagues may have regarding this survey would certainly be appreciated. Thanks again for your cooperative and courteous treatment during our recent visit. Sincerely, RJOWP51/RJ0020.90 CWH 0000.12072 i bcc: A. Bowman - LAB B. Howell - VCH B, McManemin - LCCP M. Stillings - LCCP W. H. Chamberlain G. Draper P. Markey D. Hollis - LCCP S, Vincent - LCCP P. Fetzer - VCM D, Whitehead - LCCP A. Wallace - LAB D. Phillips F. Cooper - LCCP CUIH 000012073 TC3TA SUPPLIER NAME . ADDRESS CITY. STATE. ZIP VWR Scientific______________ ~____ __ __ ______ ___ _ S04 Cnlim'Ma SnnfbpVri . West-lake. T.A 70Aftq SURVEY DATE 7_iq_q0 LAST SURVEY DATE '1 REASON FOR SURVEY: foe) ROUTINE ( ) follow-up CR correct:';: IF FOLLOV-UP OR CORRECTIVE ACTION, PLEASE DESCRIES: PLEASE LIST SPECIFIC PRODUCTS SUPPLIED TO VISTA FROM 73 IS Lab Edirf pmpnr anH - Supplies______________ ,.--_------------------------------------ SUPPLIER PERSONNEL CONTACTED DURING SURVEY NAME TITLE 1 .Trtft S_t-rart-rm,, Distric.C Manner_________________ 2* Mike Arties Diafribiifinn 'ira<;p'-_____________ 3 -Zigmond Werlln Lake Hiarlpg Ocgi/-;-> M.npary'r Jnhn Cai1lavpr ^al pg Ppnrpgpnf ni-^ip 3, 6. WP1/DRP002 CWH 000012074 < VISTA PERSONNEL PRESENT DURING SURVEY mu 'nPiVTnf?IlM"* 1. Bob Onofrev Sr. Buver Houston 2. Darwin Phillips 3- Anne Bovmtan_____ Hike Stillings Buver - Houston. Supervisor - Warehouse 5-. I,,,,,',..,.:..,. _ Supervisor - Warehouse "--- -- '....... ' -w. _ 5. Adrian_Wallar.e Chief Chemist - 1CLA" 6. Pa.ii Fftty.P.r____________________ . ,,Chief Chengs..- ZCVK' 7. Fred Cooke Laboratory Supervisor - -i-T IF VISTA HAS QUE TIONS CONCERNING IMPLEMENTATION OR IinERF 7.0' r: AT THIS FACILITY, WHO SHOULD BE CONTACTED? NAME 7 -f IJo-rtl a PHONE - SUPPLIER RAXING RESULTS A. QUALITY MANAGEMENT PHILOSOPHY B. MATERIAL CONTROL C. INTERNAL QUALITY ASSURANCE D. ORDER PROCESSING TOTAL TOTAL POINTS POINTS AWARDED -42-- . Aft4fl-- 7A -22___ ii3___ -33___ is V 'tV`V'1 ' T :flT _Z<LX* 7S O 5 i no ^ VP1/DRP002 . s /. _ 0 X 25*i X 25? 1004 :: .i ' 7 '7 7 2. A < CWH C>00012075 DSTAITJ^P ^ Review the following questions and evaluate tho Isvol following racing: C r--v Yas, full compliance - 2; partial compliance - 1; 'To - C. considered: "Is there a system in effect?" (S), Wro chnri "Is there documented compliance?" (C) If chare are any comments, indicate by checking the ''Sse Con summarize any comments on an attachment sheet, refnronci If a question does not apply to the process, dicata bv A. QUALITY yj&AGVVZrT PHILOSOPHY 1, Is there a formal Company Quality Policy? (2) ' a) Doe* it have full support/involvement ( 2) of cop management? Mission Statement shoudd hn b) Is there a documented Quality System (l.e. , Quality Manual) and is it current? 2. Is there evidence of commitment for continual quality lmproveaant in all aspacts of the business? ( 2) 3. Is there an ongoing program to assure that ( 2) ( all employees are formally trained and involved in your quality procedures, policies and techniques? 4. Is there a formal program to analyze and reduce customer complaints? (2 ) ( 3. Is there an Internal audit system that evaluates the performance of the quality system? (q ) < WP1/DRP002 3. ttATSRIAL COHT^OL- 1. !>o you have specifications for fill purchased Qatari*!? 8. Do you maintain documentation and/or certification control on those materials you stock7 a) Are they available to appropriate personnel (salesman, office, etc)? Do you have a formal quality valuation and rating system for your suppliers? a) Vhare is cha evaluation conducted? Do you verify incoming material quality against documented specifications? 5. Do you have a sampling and costing procedure for purchaaed material? 6. Is there a formal procedure for identification and segregation of non* conforming materials? 7A. Are your suppliers required to be involved in a QKP which utilizes statistical methoda? 7B. If so, do you require your suppliers to submit SPC charts (data) to demonscrats process control? 8. How do you determine adequate inventory levels? ..cec *:c (2 (o> ; { :) (> t ! ( 2> C 2^ < 2^ ' ! ': 6 WP1/DRP002 CUH 000012077 TMTBmAL.QOALITy AS5ERAKCS Do you analyze non-conforming produce returned by customers to: a) Determine failure coda? b) Develop action atop*? c) I* a follow-up pads with tho cuatocar? <2 ) '2 ) (2 > '2 2 2 la material certification available,to Viata, If required? <2 ) \1 Do you have a system in placo to csonitor and uaa customer feedback? (2 / (2 Ia the team concept utilized in probloa solving? (?) ( - ' - ' Do you audit your quality program progress ( q ) ( r, on a regular basis? ' p. ; Ia Quality Control a separate/distinct function in your organization? (g > (q } ( g ) a) Who ia responsible for Quality Control? q WP1/DRP002 CAJH 0000 Vhat ensures orders are processed promptly and delivered on screed data? How do you trace and advise Vista on backorders? Is there a system in efface to advise Vista of change In delivery schedules? Hov do you ensure that Vista's corns. Instructions (invoicing, destination, freight, etc) and pricing are reviewed before shipping and invoicing? Is Vista advised of rainiaua order requirements? How do you verify correct material Is being shipped? Hov do you ensure adequate distribution of current product Information? VPl/DRf002 E. VISUAL OBSERVATION. 1. Central Housekeeping Conditions: a) Clean Verv _______________ b) Needs Improvement?_______________ 2. Condicion of Equipment: ______________________ - tt/A______________ 3. Personnel a) Helpfulness b) Knowledgeable c) Courteous d) Availability e) Reliability Sxaailsjss____ r' -i x WP1/DRP002 CUH 00001208 fl < > O' c ** ? * T c -1 3 WH oo.tao8.t Vulcan ^Jv ^ ' CHEMICALS A DIVISION OF VULCAN MATERIALS COMPANY CERTIFICATE OF ANALYSIS For P.O. BOX 227 GEISMAR, LOUISIANA 70734 (504)473-5000 CARBON TETRACHLORIDE Customer Order No.: Date Shipped: r^l-Lohc Vulcan Order No._: Quantity: T~rs/iT Lot No . : st' COMPONENT ANALYSIS Color, APHA------------------------------------------------------------------------- 1 Appearance----------------------------------------------------------------------------C Specific Gravity @ 25/25C---------------------------------------Water, ppm--------------------------------------------------------------------------- lO Acidity as HCL, ppm------------------------------------------------------- Free Halogens---------------------:---------------------------------------------- ucv*- cc: Technical Service Department VULCAN CHEMICALS P.O. Box 7689 Birmingham, AL 35253-0689 Form No.: 540 1288 SupplCi MvP Ky Representative CUE-! 0000.12082 To From Calculation Sheet VISTA nr |4o<>w L^-O yOO irtiJ "- <a r~*~ prpcJ.J +U<L-* >V* *. ft-hfc te^1orrt,fc o ' S> r t <^y rrc^/'*7 " ^CV> -- p>f-e iV -- OO+ srV *b |C.L. p>l~ --' >9 rA l w, f". c. 1 {-*">*."*'i-i oei-.* /^CC->_> fAC-y rVoe-^fc ;=>-' (l& r r <- O ^ ) y<5-4> * CM-/.'-**. , 4, W b O --, IX /-/<--3 eVo yO i_3 1 -f A<A l^j-<. <a.rt- r*<-+ Pro>*cJ- o cA \^\- *7 /--l t=.rt r~\ i'-'pix iJ,r~ /-) Jj iafc- ^U-r+i p> ro^',c^' ^Pt_ o *%. -- l ' U-/AC-y <J> pro*^ *_=> . ^ 4>L '. <_ <=.** o r-_* oX* .e. - > ' v Made By Date ___ Page ___ V3-20G-S .of. He--' tXc> ^ 6Ai J rU ypro %/ c- fr lO c a rt. \Ae~7 /^rtfc - rooJi1 o -v. iOrtf`A-',c;'` .---& rCx-*- r*~G.,\ T .1 re e, & .>~y _2_ 4 31 ..wl c- *-t-C- . CWH 00012083 Job No. Title ___ VISTA SUPPLIER QUALITY EVALUATION DETAILED SURVEY o8 VERSION Review che following questions and evaluate the level of concordance based on the following rating: Yes, full compliance - 2; partial compliance - 1; No - 0. Three items are to be considered: "Is there a system in effect?" (S), "Are there written procedures?" (P), "Is there documented compliance?" (C) If there are any comments, indicate by checking Che "See Comments" box (See Comm), and summarize any comments on an attachment sheet, referencing the question number If a question does not apply to che process, indicate by checking the N/A section A. QUALITY MANAGEMENT PHILOSOPHY S ? C N/A CCMM Is there a formal Company Quality Pol Lev? ( )(} () ( ) Is there a documented Quality system (i.e., ( Quality manual) and is it current? ) () ( ^ () ( ) Is there evidence of commitment for continual quality improvement in all aspects of the business? ()()()()() Is there an on-going program to assure chat ()()()()() all employees are formally trained in your Quality procedures, policies and techniques? Is there a formal program to analyze and reduce customer complaints? ()()()()() Is there an internal audit system chat evaluates the performance of the Quality System? ()()()()() VP7/SURVEY - 3 QOO'J1* CVH RAtf MATERIAL CONTROL 8-83 VERSION SEE S P C N/A COMM For purchased material, is there a system that assures the material meets your requirements? (>()(>()(> V Li 2. Are there specifications for all purchased materials? ) "TTH 3. For purchased material, ls there a system ()()()()() to routinely review/monitor specifications? 4. Are these specifications accessible to appropriate personnel? (i.e. QC Lab, Purchasing, Operations) ()()()()() " 5. Is there a sampling and testing procedure (){)()()() for raw materials? (N/A if SPC or SQC charts are available for all raw materials) TVT ,6. Are suppliers required to furnish certificates of analysis and are they accessible to appropriate personnel I.e. QC Lab, Purchasing, Operations? (N/A if SQC charts are required for all raw materials) Trr 7. Is there a formal procedure for the disposition of non-conforming raw materials? XfX. 8. Are rejected raw materials identified and physically segregated to prevent use? ()()()()() () ( ) ) () () -Lii- 9. Is there a formal supplier evaluation and rating system? 10. Are suppliers required to be involved in a QMP which utilizes SPC techniques? ()()()()() ) ILL- 11. Are suppliers required to produce on-going evidence that their processes are in statistical control? ()()()()() WP7/SURVEY 4 000012085 C. TN-PROCESS CONTROL 5-88 VERSION SEE S P C N/A COMM Are all processes identified using flow diagrams? ( ) ( ) ()()() Are there procedures co identify the following: ------ 3. A. Operating procedures? B. Critical operating parameters? C. Potential process adjustments? D. Critical Process Measurements? How are batches defined in this process? {) ( ) ( ) () ( ) ( ) () i ) (; ______ ) () ) () ; () ^: X 4. Are in-process and finished batches traceable to raw materials? () () ~T 5. 6. Are unusual process operations reported to Quality Control? Are calibration requirements of all in-process instrumentation prioritized and routinely followed? (i.e. preventative maintenance schedule) () ( > () > 7. Are control charts maintained on all critical process parameters? () ( ) { ) -rr 8. Are charted processes monitored routinely ( ) ( ) to determine if they are in statistical control? 9. Are rework procedures properly authorized? ( ) ( ) ()()() _L 10. Is there a procedure to identify and dispose of all experimental batches? ( ) C ) ()()() *IC ii. Is there a first-piece verification or other suitable procedure to insure valid production setups upon product change? ( ) C ) <><><) .12 During processing, are characteristics ( ) C ) <><>() inspected or tested to assure the material consistently meets specification? (N/A if SPC charts are used in this process) J- 13. Are control charts used to monitor variations in test equipment or test procedures? ( ) ( ) ()()() WP7/SURVEY 5 CWH OOOOt 3086 D. FINISHED PRODUCT CONTROT. 5-38 VERSION SEE S ? C N/A COMM 1. Are there current specifications for all products? X 2. Are there current test methods for all products? XT- 3. Are control charts used to monitor finished product specifications? (N/A if adequate control charts are maintained on process parameters.) il-7 4. Are Vista's specifications readily available to appropriate personnel? 3X 5. Is there a policy for the disposition of non-conforming finished product? j-- 6. Are Vista's packaging and coding requirements maintained and followed? 7, Are shipping containers and product packages inspected for cleanliness and integrity? 8. Is a zero discrepancy acceptance criterion used for product sampling programs (i.e. waivers are not allowed)? ()()() C ) C ) ()(>(> ( ) ( ) C)() C) () C ) ()()()()() ()()()()() ()()(>()() ()(}()()() ) X- WP7/SURVEY *. - ., t!.ii.*ArV-,i< 6 CWH 000012087 E. QUALITY ASSURANCE 5-a3 VERSION SEE S P C N/A COMM 1. Is certification of product conformance to specification supplied to Vista? (N/A if not previously requested) 2. Is a system in place to monitor and use customer feedback? 3. Do you analyze non-conforming product returned by customers to: A. Determine failure mode? B. Develop action steps? C. Follow-up with the customer? ~T 4. Is Quality Control a separate and distinct part of the plant organi zation? Who is in charge of QC? TC 5. 6. Is SPC training provided to all personnel? Is the team concept utilized in problem solving? () () ) ( ) () () ( ) )()() ()()()()() ()<><)<}<) \ i' ( ()()()('() WP7/SURVEY we**:** * ? * w-yk*. -4 i'XVs'4 7 CUH 000012088 ; - 33 '.'ERSIC: F. DELIVERY rating The following formula is used to determine che Delivery Rating summarised on Page 2: DELIVERY RATING ECR.YULA 3 X ICO Possible points for on-time Q de 1iveries QB- Total number of shipments received Total number of shipments received on-time Carry the above rating to Page 2 to calculate cne overall survey rating. > ^ WP7/SURVEY 8 CUH 0000.12089 INVOICE RATING The following formula is used co determine the Invoice Eating Summarized on Page 2: INVOICE RATING FORMULA C X 100 Possible points T for correct Lnvoicing C - Number of correct invoices received T -- TotaL number of invoices received. Carry the above racing to Page 2 to calculate the overall survev racing. UP7/SURVEY 9 CUH 000012090 VTSTA SUPPLIER QUALITY EVALUATION DETAILED SURVKY ^ - 85 '.L.-.S I ON SUPPLIER NAME ADDRESS CITY, STATE, ZIP _________________________________________________________________________________ SURVEY DATE _______________________ LAST SURVEY DATE REASON FOR SURVEY: ( ) ROUTINE ( ) FOLLOW-UP OR CORRECTIVE ACTION IF FOLLOW-UP OR CORRECTIVE ACTION, PLEASE DESCRIBE: PLEASE LIST SPECIFIC PRODUCTS PRODUCED FOR VISTA AT THIS LOCATION: SUPPLIER PERSONNEL CONTACTED DURING SURVEY NAME TITLE L. ______________________________________ _______________ 2 . __________________________________________ 3 . _______________________________ _________________ ____________ U. ______________________________________ _______________ 5 . ______________________________________ _______________ 6.______________________________________ ____________________________ 7. UP7/SURVEY I CUH 00001209.1 5-33 VERS VISTA PERSONNEL PRESENT DURING SURVEY NAME TITLE 1. _______________________________________________________ 2. ___________________________________________________________________ 3. __________________________________________________ U. ___________________________________ _______________________________________________________ 5. ______________________________________ 6. ;____________________ ___________________________________________________________ _____________________________________________ IF VISTA HAS QUESTIONS CONCERNING IMPLEMENTATION OR INTERPRETATION OF SPC PARAMETERS AT THIS FACILITY, WHO SHOULD BE CONTACTED? NAME __________________________________________ PHONE _____________________ ____________________ SUPPLIER RATING RESULTS POINTS AWARDED POINTS POSSIBLE CD % POSSIBLE POINTS BY CATEGORY CATEGORY IMPACT FACTOR PERCENT OF POINT AWARDED PER CATEGORY A. QUALITY MANAGEMENT PHILOSOPHY B. RAW MATERIAL CONTROL C. IN'PROCESS CONTROL D. FINISH PRODUCT CONTROL E. QUALITY ASSURANCE F. DELIVERY RATING G. INVOICE RATING _______ _______ _______ ' X 15% X 20% X 2 5% X 10% X 10% X 15% X 5% TOTAL (1) Excludes questions marked N/A WP7/SURVEY 2 CUH 000012092 VTSTA SUPPLIER QUALITY EVALUATION DETAILED SURVEY 5-58 VERSION Review the following questions and evaluate the level of conformance based on the following rating: Yes, full compliance = 2; partial compliance - 1; No = 0. Three items are to be considered: "Is there a system in effect?" (S), "Are there written procedures?" (?) , "Is there documented compliance?" (C) If there are any comments, indicate by checking the "See Comments" box (See Comm), and summarize any comments on an attachment sheet, referencing the question number If a question does not apply to the process, indicate by checking the N/A section A. QUALITY MANAGEMENT PHILOSOPHY SEE S P C N/A COIN 1. Is there a formal Company Quality Policy? () () () () 2. Is there a documented Quality system (i.e.,()()()()() Quality manual) and is it current? 3. Is there evidence of commitment for continual quality improvement in all aspects of the business? ()()()()() d. Is there an on-going program to assure that ()()()()() all employees are formally trained in your Quality procedures, policies and techniques? 5. Is there a formal program to analyze and reduce customer complaints? ^ )()()()( ) 6. Is there an internal audit system that evaluates the performance of the Quality System? ()()()()() WP7/SURVEY 3 CUM 000012093 B. RAtf MATERIAL CONTROL :rs SEE S P C M/A COMM 1. For purchased material, is there a system that assures the material meets your requirements? ()()()() < ) 2. Are there specifications for all purchased ()()()() ( ) materials? 3. For purchased material, is there a system ()()()() ( ) to routinely review/monitor specifications? 4. Are these specifications accessible to appropriate personnel? (i.e. QC Lab, Purchasing, Operations) ()()()() ( ) 5. Is there a sampling and testing procedure ()()()( for raw materials? (M/A if SPC or SQC charts are available for all raw materials) () 6. Are suppliers required to furnish certificates of analysis and are they accessible to appropriate personnel i.e. QC Lab, Purchasing, Operations? (N/A if SQC charts are required for all raw materials) ()()()() ( ) 7. Is there a formal procedure for the disposition of non-conforming raw materials? ()()()() ( ) 8. Are rejected raw materials identified and physically segregated to prevent use? () ( ) () () 9. Is there a formal supplier evaluation and rating system? ()()()() ( ) 10. Are suppliers required to be involved in a QMP which utilizes SPC techniques? ()()()() ( ) 11. Are suppliers required to produce on-going evidence that their processes are in statistical control? ()()()() ( ) WP7/SURVEY 4 CUH 0000 TN-PROCESS CONTROL SEE S P c N/A COMM Are all processes identified using flow diagrams? ()()()() ( ) Are there procedures to identify the following: A. Operating procedures? B. Critical operating parameters? C. Potential process adjustments? D. Critical Process Measurements? ()()()() ( ) ()()()() ( ) ()()()() ( ) ()()()() ( ) How are batches defined in this process?______________ ____________ Are in-process and finished batches traceable to raw materials? ()()()() ( ) Are unusual process operations reported to Quality Control? ()()()() ( ) Are calibration requirements of all in-process instrumentation prioritized and routinely followed? (i.e. preventative maintenance schedule) ()()()() ( ) Are control charts maintained on all critical process parameters? ()()()() ( ) Are charted processes monitored routinely ()()()() ( ) to determine if they are in statistical control? Are rework procedures properly authorized? ()()()() ( ) Is there a procedure to identify and dispose of all experimental batches? ()()()() ( ) Is there a first-piece verification or other suitable procedure to insure valid production setups upon product change? ()()()() ( ) During processing, are characteristics ()()()() ( ) inspected or tested to assure the material consistently meets specification? (N/A if SPC charts are used in this process) Are control charts used to monitor variations in test equipment or test procedures ? WP7/SURVEY 5 ()()()() ( ) Q0001 309S FINISHED PRODUCT CONTROL SEE S P c N/A COMM Are there current specifications for all products? ()()()() ( ) Are there current test methods for all products? ()()()() ( ) Are control charts used to monitor finished product specifications? (N/A if adequate control charts are maintained on process parameters.) ()()()() ( ) Are Vista's specifications readily available to appropriate personnel? ()()()() ( ) Is there a policy for the disposition of non-conforming finished product? ()()()() ( ) Are Vista's packaging and coding requirements maintained and followed? ()()()() ( ) Are shipping containers and product packages inspected for cleanliness and integrity? ()()()() ( ) Is a zero discrepancy acceptance criterion used for product sampling programs (i.e. waivers are not allowed)? ()()()() ( ) WP7/SURVEY 6 CUH 000012096 QUALITY ASSURANCE SEE S P c N/A COMM Is certification of product conform- ance to specification supplied to Vista? (N/A if not previously requested) Is a system in place to monitor and use customer feedback? Do you analyze non-conforming product returned by customers to: A. Determine failure mode? B. Develop action steps? C. Follow-up with the customer? Is Quality Control a separate and distinct part of the plant organi zation? Who is in charge of QC? Is SPC training provided to all personnel? Is the team concept utilized in problem solving? ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() WP7/SURVEY 7 CUH 000012097 nPT.TVERY RATING The following formula is used Co determine the Delivery Racing summarized on Page 2: DELIVERY RATING FORMATA B __________ Q X 100 = Possible poincs for on-time deliveries QB- Total number of shipments received Total number of shipments received on-time Carry the above racing to Page 2 Co calculate che overall survey racing. WP7/SURVEY CWH 0000:12098 5-88 VERSION' G. INVOICE RATING The following formula is used to determine the Invoice Rating Summarized on Page 2: INVOICE RATING FQRMUT-A C X 100 T possible points for correct invoicing C= Number of correct invoices received T= Total number of invoices received. Carry the above rating to Page 2 to calculate the overaLL survey rating- WP7/SURVEY 9 CWH 0000.12099 -1/ cm TO: Distribution FROM: Anne Bowman Interoffice Communication DATE: SUBJECT: April 22, 1988 Minutes from OMP Vendor Evaluation Meeting of April 19, 1988 VIST/ Attendees: Bob Onofrey, Darwin Phillips, Mike Stillings, Bill Howell, Anne Bowman Anne Bowman was appointed secretary. Bob Onofrey opened the meeting by stating the purpose of this meeting was to finalize our Vendor Evaluation Form. The second category. Material Control, was reviewed and the following questions were agreed to be included. B.) Material Control P C N/A See Comm. 1. ) Do you have specifications () () for all purchased material? () () 2. ) Do you maintain () ( ) () documentation and/or certification control on those materials you stock? () () A.) Are they available () () to appropriate personnel (salesman, office, etc.) () () 3.) Do you have a formal quality evaluation and rating system for your suppliers? () ( ) ( ) () () A.) Where is the () () () evaluation conducted? Mfg. Plant____ Other____ () () 4.) Do you verify incoming () () () materials quality against documented specifications? () () CUIH 000012.100 S P c N/A See Comm Do you have a sampling and testing procedure for purchased material? () () () () () Is there a formal () procedure for identification and segregating of non- conforming materials? C) () () C) Are your suppliers () required to be involved in a QMP which utilizes statistical methods? C) () <) () _8.) Is there a system to () 11' "^W| maintain adequate inventory yVr''* levels? () () () Category #3, was originally to be ''Order Processing/Invoicing but it was agreed to be deleted because some of the same information could be obtained and included in the category of "Daily Performance". The third category. Internal Quality Assurance, was reviewed and the following questions were agreed to be included: C. ) Internal Quality Assurance s p c N/A See Comm 1.) Do you analyze non- C) conforming product returned by customers to: () (} C) () A. Determine failure mode? t) () () C ) () B. Develop action steps? () () C ) () () C. Is a follow-up made with the customer? () () () () C) 2. ) Is material certification () available to Vista, if required? C) C) () () 3. ) Do you have a system in () place to monitor and use customer feedback? C) C) () () 4.) Is the team concept utilized in problem solving? () () () () () CUH 000012101 S PC N/A See Comm 6.) Is Quality Control a () separate/distinct function in your organization? () () () C) A. Who is responsible for Quality Control? () () () () () The fourth category, Daily Performance, was reviewed and the following questions were agreed to be included: D.) Daily Performance S PC N/A See Comm 1.) How do you ensure orders are processed promptly and delivered on agreed date? () () ( ) () {) 2. ) How do you trace and () advise Vista on backorders? () ( ) {) () 3. ) Is there a system in () effect to advise Vista of change in delivery schedules? () () () () 4 . ) How do you ensure that () Vista's terms, instructions (invoicing, destination, freight, etc.) and pricing are reviewed before shipping and invoicing? 5. ) Is Vista advised of () minimum order requirements? () ( ) () () () () () () 6. ) How do you verify correct () material is being shipped? () ( ) () () 7 . ) How do you insure adequate ( ) distribution of current product information? () () () () The fifth category for general overall review. Visual Observation, was reviewed and the following was agreed to be included: CU/H 0000.[ 2102 E.) Visual Observation 1. ) General Housekeeping Conditions A. Clean B. Needs Improvement 2. ) Condition of equipment 3. ) Personnel Excellent Good 12 Poor 3 A. Helpfulness B. Knowledgeable C. Courteous D. Availability E. Reliability The next topic of discussion was the Vendors Rating Results. The following was decided. Total Points(1) Points Awarded Percent of Possible Category Points By Impact Category Factor Percentage Points Awarded Per Category A. Quality Management Philosophy B. Material Contract C. Internal Quality Assurance D. Daily Performance (42) (48) (48) (42) % X 15% % X 25% % X 25% % X 35% TOTAL (180) 100% (1) Total points possible less 6 points for each N/A. Attached is a proof copy of the final form. The next meeting is scheduled for Thursday, May 19, 1988 at 8:00 a.m. at the LCLAB Plant to make any changes or corrections ,is form. Bowman ibution: RJO , DRP - Hou MGS - LCCP WRH - VCM cc: W. H. McNeese - Houston W. H. Chamberlain - Hous R. D. Gamblin - Houston T . F. Wall - LCLAB P . R. Ardoin - LCCP A. G. Loudon - LCLAB M. R. Kane - LCVCM P. E. Markey - LCVCM G . G . Draper - Houston 3 . H. Swan - LCCP CUH 0012103 VISTA QMP MRO/DISTRIBUTOR SUPPLIER QUALITY EVALUATION DETAILED SURVEY SUPPLIER NAME ADDRESS _____________________________________________________________ CITY, STATE, ZIP SURVEY DATE LAST SURVEY DATE REASON FOR SURVEY: ( ) ROUTINE C ) FOLLOW-UP OR CORRECTIVE ACTION IF FOLLOW-UP OR CORRECTIVE ACTION, PLEASE DESCRIBE: PLEASE LIST SPECIFIC PRODUCTS PROVIDED TO VISTA AT THIS LOCATION: SUPPLIER PERSONNEL CONTACTED DURING SURVEY NAME TITLE 1. 2. 3. 4. 5. 6. WP1/DRP002 CWH 000012.10-4 VISTA PERSONNEL PRESENT DURING SURVEY NAME TITLE 1. 2. 3. 4. _________ ____ ____ 5. ___ 6. _ _____________ _ IF VISTA HAS QUESTIONS CONCERNING IMPLEMENTATION OR INTERPRETATION OF SPC PARAMETERS AT THIS FACILITY, WHO SHOULD BE CONTACTED? NAME PHONE Total Points(1) Percent of Possible Category Points Points By Impact Awarded Category Factor Percentage Points Awarded Per Category A. Quality Management Philosophy B. Material Contract C. Internal Quality Assurance D. Daily Performance (42) (48) (48) (42) % X 15% % X 25% % X 25% % X 35% TOTAL (180) 100% (1) Total points possible less 6 points for each N/A. CUH 0000.12105 VISTA QMP MRO/DISTRIBUTION SUPPLIER QUALITY EVALUATION DETAILED SURVEY Review the following questions and evaluate the level of conformance based on the following rate: Yes, full compliance = 2; partial compliance =1; No = 0 Three items are to be considered: "Is there a system in effect?" (S), "Are there written procedures?" (P), "Is there documented compliance?" (C) If there are any comments, indicate by checking the "See Comments" box (See Comm.), and summarize any comments on an attachment sheet, referencing the question number. A.) Quality Management Philosophy 1.) Is there a formal Company Quality Policy? a.) Does it have full support/involvement of Top Management? b.) Is there a documented Quality system (i.e. Quality Manual) and is it current? 2.) Is there evidence of commitment for continual quality improvement in all aspects of the business? 3. ) Is there an ongoing program to assure that all employees are formally trained and involved in your quality procedures, policies, and techniques? 4. ) Is there a formal program to analyze and reduce customer complaints? 5. ) Is there an internal audit system that evaluates the performance of the quality system? S PC N/A () () () () () () () () () () () () ( ) () () O () () () () () () () O () () ( ) () See Comm. () () () () () () () CWH 0000)2106 B. Material Control 1. ) Do you have specifications for all purchased material? 2. ) Do you maintain documentation and/or certification control on those materials you stock? A. Are they available to appropriate personnel (salesman, office, etc.)? 3. ) Do you have a formal quality evaluation and rating system for your suppliers? 4. ) Do you verify incoming materials quality against documented specifications? 5. ) Do you have a sampling and testing procedure for purchased material? 6. ) Is there a formal procedure for identification and segregating of non-conforming materials? 7. ) Are your suppliers required to be involved in a QMP which utilizes statistical methods? 8. ) Is there a system to maintain adequate inventory levels? s () () () () () C) () () () p c N/A See Comm. () () () () () () () O () () () () () () () () () () () () () () () () () () . ( ) () () () () () () () () () C.) Internal Quality Assurance 1. ) Do you analyze non-conforming product returned by customers to: A. Determine failure mode? B. Develop action steps? C. Is a follow-up made with the customer? 2. ) Is material certification available to Vista, if required? () () () () () () () () () () ( ) () () () () { ) () < ) () ( ) () ( ) () ( ) () CUH 000012107 3.) Do you have a system in place to monitor and use customer feedback? S () 4.) Is the team concept utilized in problem solving? () 5. ) Do you audit your quality program progress on a regular basis? () 6. ) Is Quality Control a separate/ distinct function in your organization? () PC () ( ) () ( ) () ( ) () () N/A () See Comm. () () () ( ) () () () D. ) Daily Performance 1. ) How do you ensure orders are processed promptly and delivered on agreed date? () 2. ) How do you trace and advise Vista on backorders? () 3. ) Is there a system in effect to advise Vista of change in delivery schedules? () 4. ) How do you ensure that Vista's terms, instructions (invoicing, destination, freight, etc.) and pricing are reviewed before shipping and invoicing? () 5. ) Is Vista advised of minimun order requirements? () 6. ) How do you verify correct material is being shipped? () 7. ) How do you insure adequate distribution of current product information? () () ( ) () () () ( ) () ( ) () ( ) () ( ) () n ( ) () () () ( ) () ( ) C) () () () () ( ) () E.) Visual Observation 1.) General Housekeeping Conditions A. Clean B. Needs Improvement CUH oooo J-2:i08 2. ) Condition of Equipment ____________ 3. ) Personnel Excellent Good 12 A. Helpfulness B. Knowledgeable C. Courteous D. Availability E. Reliability _____ ______ ______ _____ ______ ______ ______ ______ ______ ______ Poor 3 CUH 00001210? VISTA SUPPLIER QUALITY EVALUATION DETAILED SURVEY SUPPLIER NAME ADDRESS CITY, STATE, ZIP __________________________________________________________________________ SURVEY DATE _______________________ LAST SURVEY DATE REASON FOR SURVEY: ( ) ROUTINE ( ) FOLLOU-UP OR CORRECTIVE ACTION IF FOLLOW-UP OR CORRECTIVE ACTION, PLEASE DESCRIBE: _____________________________ PLEASE LIST SPECIFIC PRODUCTS PRODUCED FOR VISTA AT THIS LOCATION: SUPPLIER PERSONNEL CONTACTED DURING SURVEY NAME TITLE 1. ______________________________________ 2. ___________________________________________ _______________ _________________ 3. ______________________________________ _______________ 4. ______________________________________ _______________ 5. ______________________________________ 6. _______________ WP1/DRP002 L2.3-1-0 QOOO VISTA PERSONNEL PRESENT DURING SURVEY NAME TITLE 1. ___________________________________ 2. ____________________________ _______________________________________________________ _____________________________________________ 3. ___________________________________ _______________________________________________________ 4. ______________________________________ ___________________________________________________________ 5. ______________________________________ 6. ____________________________ ___________________________________________________________ _____________________________________________ IF VISTA HAS QUESTIONS CONCERNING IMPLEMENTATION OR INTERPRETATION OF SPC PARAMETERS AT THIS FACILITY, WHO SHOULD BE CONTACTED? NAME __________________________________________ PHONE PLEASE INDICATE THE GENERAL CONDITION OF THE FACILITIES, HOUSEKEEPING, ETC. SUPPLIER RATING RESULTS POINTS AWARDED A. QUALITY MANAGEMENT PHILOSOPHY B. RAW MATERIAL CONTROL C. IN-PROCESS CONTROL D. FINISH PRODUCT CONTROL E. QUALITY ASSURANCE POINTS POSSIBLE CD PERCENT OF POSSIBLE POINTS BY CATEGORY PERCENTAGE POINTS CATEGORY AWARDED IMPACT PER FACTOR CATEGORY % X 15% % X 20% % X 30% % X 20% % X 15% TOTALS (1) TOTAL POINTS POSSIBLE LESS 6 POINTS FOR EACH N/A WP1/DRP002 CUH 0000.12111 VISTA SUPPLIER QUALITY EVATJJATTON DETAILED SURVEY Review Che following questions and evaluate the level of conformance based on the following rating: Yes, full compliance -- 2; partial compliance = 1; No -- 0. Three items are to be considered: "Is there a system in effect?" (S), "Are there written procedures?" (P), "Is there documented compliance?" (C) If there are any comments, indicate by checking the "See Comments" box (See Comm), and summarize any comments on an attachment sheet, referencing the question number. If a question does not apply to the process, indicate by checking the N/A section. A. QUALITY MANAGEMENT PHILOSOPHY SEE S P C N/A COMM 1. Is there a formal Company Quality Policy? ()()()()() Is there a documented Quality system (i.e., Quality manual) and is it current? ()()()()() 2. Is there evidence of commitment for continual quality improvement in all aspects of the business? ()()()()() 3. Is there an on-going program to assure that ()()()()() all employees are formally trained in your Quality procedures, policies and techniques? 4. Is there a formal program to analyze and reduce customer complaints? ()(.)()()() 5. Is there an internal audit system that evaluates the performance of the Quality System? ()()()()() B. RAW MATERIAL CONTROL SEE S P C N/A COMM 1. For purchased material is there a system that assures the material meets your requirements? ()()()()() 2. Are there specifications for all purchased ()()()()() materials? WP1/DRP002 CUH 0000! 1 X2 For purchased material, is there a system to review/monitor specifications? Are these specifications accessible to appropriate personnel? (i.e. QC Lab, Purchasing, Operations) Is there a sampling and testing procedure for raw materials? Are suppliers required to furnish certificates of analysis and are they accessible to appropriate personnel? (i.e. QC Lab, Purchasing, Operations) Is there a formal procedure for the disposition of non-conforming raw materials? Are rejected raw materials identified and physically segregated to prevent use? Is there a formal vendor evaluation and rating system? Are suppliers required to be involved in a QMP which utilizes SPC techniques? Are suppliers required to produce on-going evidence that their processes are in statistical control? SEE S P C N/A COMM ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() IN-PROCESS CONTROL SPC SEE N/A COMM Are all processes identified using flow diagrams? Attach all pertinent PFD's. ()()()()() Are there procedures to identify the following: A. Operating procedures? B. Critical parameters? C. Potential Process adjustments? D. Process Measurements? () ( ) () () () () () () () () () () () ()() () () () ()<) WP1/DRP002 CUH 000012.113 SEE S P C N/A COMM 3. Are in-process and finished batches ()()()()() traceable to raw materials? How are batches defined in this process? 4. Are unusual process operations reported to Quality Control? ( ) C ) () C ) () 5. Are calibration requirements of all ( ) ( ) C) ( ) () instrumentation prioritized and routinely followed? 6. Is there a formal preventive maintenance ( ) ( ) ( ) ( ) ( ) schedule? 7 . Are control charts maintained on all critical process parameters? ( ) ( ) C) ( ) () Are charted processes monitored routinely ( ) to determine if they are in statistical control? C ) () C ) C) 9 . Are rework procedures properly authorized? ( ) 10. Is there a procedure to identify and dispose of all experimental batches? () ( ) () ( C ) () C ) () ) C) 11. Is there a first-piece verification or other suitable procedure to insure valid production setups? ( ) C ) () ( ) C ) 12. During processing, are characteristics ( )()-() C ) C ) inspected or tested to assure the material consistently meets specification? D. FINISHED PRODUCT CONTROL 1. Are there specifications: a. For all products? b. Are they current? 2. Are there test methods: a. For all products? b. Are they current? SEE S P C N/A COMM ()()()()() ()()()()() ()()()()() ()()()()() WF1/DRF002 cun 0 00012114 Are control charts used to monitor finished product specifications? SEE S P C N/A COMM ()()()()() Are Vista's specifications readily available to appropriate personnel? ( ()()() Is there a policy for the disposition of non-conforming finished product? Are Vista's packaging and coding requirements maintained and followed? ()()()()() ()()()()() Are shipping containers and product packages inspected for cleanliness and integrity? ()()()()() Is a zero discrepancy acceptance criterion used for product sampling programs? QUALITY ASSURANCE ()()()()() SEE S P C N/A COMM Is there a Quality assurance manual defining the Quality control operations and functions for specific processes? ()()()()() Is there traceability of the delivered product back to raw materials? ()()()()() Is certification of product conformance to specification supplied to Vista? ()()()()() Do you analyze non-conforming product returned by customers to: A. determine failure mode? B. Develop action steps? C. Is a follow-up made with the customer? () () () () () () () () () () () () () () c) Is Quality Control a separate and distinct ( ) C ) C ) C ) c ) part of the plant organization? Who is in charge of QC? Has statistical process control been implemented in this facility? () C) C) C) c) WP1/DRP002 CUH 000012115 SEE s p C N/A COMM 7. Is SPC training provided to all personnel? ()()()()() 8. Is the team concept utilized in problem solving? ()()()()() 9. Are control charts used to monitor variations in test equipment? ()()()()() 10. Is a system in place to monitor and use customer feedback? ()()()()() 11. Attach a general block flow diagram of your order entry process through invoice mailing. WP1/DRP002 CUB 000 To: Distribution interoffice Communication From: Date: Subject: D. R. Phillips Hay 31, 1988 SUPPLIER QUALITY EVALUATION FORM VISTA The attached Supplier Quality Evaluation Form for MRO Suppliers and Distributors was developed as a tool to compliment our existing detailed survey for manufacturers. The team would appreciate your comments on the form by Wednesday, June 15. Thanks. D. R. Phillips DRP/rr Distribution: P. R. Ardoin, LCCP D. A. Barclay, Blane L. R. Bauer, Baltimore W. H. Chamberlain R. rt . Conrad, VCH J . A . DeBernardi R. G. DeYoung, Premiere J . Friend, LCCP R. D, Gamblin H. D. Garrison, OKC D. W. Hollis, Aberdeen T. H. Huffman J . E. Little, Aberdeen M. R. Kane, VCM^ A. G . Loudon, LAB J . B . Maher, Hammond P. E . Markey, VCM E. Mclninch, Baltimore J. J . McLaughlin, OKC W. H. McNeese C. R. Miller, Blane A. E. Russell, Hammond S , K. Saborsky, Premiere R. J . Schettek R. W. Sevmour, Aberdeen A. W. Sirmons, OKC B. H. Swan, LCCP M. A. Swierc, Aberdeen M. F. Ticar, Baltimore A. T. Trent T. F. Wall, LAB J . W. Ware, LAB C. C . Wyche, Baltimore UP7/DRP025 CUH 000012117 VISTA SUPPLIER QUALITY EVALUATION DETAILED SURVEY SUPPLIER NAME ADDRESS CITY, STATE, ZIP __________________________________________________________________________ SURVEY DATE _______________________ LAST SURVEY DATE REASON FOR SURVEY: ( ) ROUTINE ( ) FOLLOW-UP OR CORRECTIVE ACTION IF FOLLOW-UP OR CORRECTIVE ACTION, PLEASE DESCRIBE: _____________________________ PLEASE LIST SPECIFIC PRODUCTS PRODUCED FOR VISTA AT THIS LOCATION: SUPPLIER PERSONNEL CONTACTED DURING SURVEY NAME TITLE 1. ______________________________________ _______________ 2. ___________________________________________ _________________ 3. 5. 6. CWH 0000 ;i21:13 VISTA PERSONNEL PRESENT DURING SURVEY NAME 1. ________________________________ TITLE _________________________________________________ 2. ____________________________________________________________________________ ______________________________________________________________________________________________________________________ 3 . ______________________________________ . 4 . _________________________________ ____________________________________________________ 5. ______________________________________ ___________________________________________________________ 6. ________________________________ _________________________________________________ IF VISTA HAS QUESTIONS CONCERNING IMPLEMENTATION OR INTERPRETATION OF SPC PARAMETERS AT THIS FACILITY, WHO SHOULD BE CONTACTED? NAME PHONE SUPPLIER RATING RESULTS A. QUALITY MANAGEMENT PHILOSOPHY B. MATERIAL CONTROL C. INTERNAL QUALITY ASSURANCE D . ORDER PROCESSING TOTAL TOTAL POINTS POINTS AWARDED PERCENT OF POSSIBLE POINTS BY CATEGORY PERCENTAGE POINTS CATEGORY AWARDED IMPACT PER FACTOR CATEGORY % X 15% % X 25% % X 25% % X 35% 100% WP1/DRP002 CUIH 000012:119 VISTA SUPPLIER QUALITY EVAI1JATTON DETAILED SURVEY Review the following questions and evaluate the level of conformance based on the following rating: Yes, full compliance = 2; partial compliance =1; No - 0. Three items are to be considered: "Is there a system in effect?" (S), "Are there written procedures?" (P "Is there documented compliance?" (C) If there are any comments, indicate by checking the "See Comments" box (See Comm), summarize any comments on an attachment sheet, referencing the question number. If a question does not apply to the process, indicate by checking the N/A section. A. QUALITY MANAGEMENT PHILOSOPHY SEE S P C N/A COMM 1. Is there a formal Company Quality Policy? ()()()()() a) Does it have full support/involvement of top management? ()()()()() b) Is there a documented Quality System (i.e., Quality Manual) and is it current? ()()()()() 2 . Is there evidence of commitment for continual quality improvement in all aspects of the business? ()()'()()() 3. Is there an ongoing program to assure that ()()()()() all employees are formally trained and involved in your quality procedures, policies and techniques? 4. Is there a formal program to analyze and reduce customer complaints? ()()()()() 5. Is there an internal audit system that evaluates the performance of the quality sys tern? ()()()()() UP1/DRP002 CWH 00012120 B. MATERIAL CONTROL 1. Do you have specifications for all purchased material? 0. Do you maintain documentation and/or certification control on those materials you stock? a) Are they available to appropriate personnel (salesman, office, etc)? 3. Do you have a formal quality evaluation and rating system for your suppliers? a) Where is the evaluation conducted? 4. Do you verify incoming material quality against documented specifications? 5. Do you have a sampling and testing procedure for purchased material? 6. Is there a formal procedure for identification and segregation of nonconforming materials? 7. Are your suppliers required to be involved in a QMP which utilizes statistical methods? 8. How do you determine adequate inventory levels? SEE S P C N/A COMM ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() ()()()()() WP1/DRP002 CUH 00001212.1 C. INTERNAL QUALITY ASSURANCE SEE N/A COMM Do you analyze non-conforming produce returned by customers to: a) Determine failure mode? () b) Develop action steps? () c) Is a follow-up made with the customer? ( ) () ( ) ( () ( ) ( () C ) C ) () ) () ) () Is material certification available to Vista, if required? ( ) ( ) C ) C ) C) Do you have a system in place to monitor and use customer feedback? ()()() ( ) ( ) Is the team concept utilized in problem solving? C) () C) () () Do you audit your quality program progress ( ) < ) C ) ( ) ( ) on a regular basis? Is Quality Control a separate/distinct function in your organization? ()()() ( ) ( ) a) Who is responsible for Quality Control? WP1/DRP002 CWH 000012122 ORDER PROCESSING What ensures orders are processed promptly and delivered on agreed date? SEE S P C M/A COMM <>(>()(> ( ) How do you test and advise Vista on backorders? ()()()() ( ) Is there a system in effect to advise Vista of change in delivery schedules? How do you ensure that Vista's terms, instructions (invoicing, destination, freight, etc) and pricing are reviewed before shipping and invoicing? Is Vista advised of minimum order requirements? How do you verify correct material is being shipped? How do you ensure adequate distribution of current product information? ()()()() ( ) ()()()() ( ) ()()()() ( ) ()()()() ( ) ()()()() ( ) WP1/DRP002 CUH E VISUAL OBSERVATION 1. General Housekeeping Conditions: a) Clean ______________________________ b) Needs Improvement ______________ 2. Condition of Equipment: 3. Personnel a) Helpfulness b) Knowledgeable c) Courteous d) Availability e) Reliability Excellent 1 Good 2 Poor 3 See Comm UP1/DRP002 000012124 NEW MATERIALS MANAGEMENT PHILOSOPHY PARTNERSHIPS 0 Trust Single--sourcing Early supplier involvement Design of Experiments Commodity Teams Just--In--Time deliveries OOQ-J Table 4. Why a supplier-customer partnership is a win-win relationship. Buyer Responsibilities- Supplier Benefits Mutual Responsibilities Supplier Responsibilities- Buyer Benefits Longer-term contracts Larger volume Fewer suppliers Consultation in design Technical help Quality assist- ance Higher yields More stable forecasts Fair dealings, fair profit, fair ROI Trust, loyalty Long-term mar- riage Win-win relationship Mutually acceptable specifications Financial incentives/penaliies Excellent quality Lower prices Early delivery Reduced cycle time Ideas for im- provement Design assistance Standardization assistance CUH 0 0 0 0 1 .2 1 2 7 TABLE A: THE FOUR STAGES OF SUPPLY MANAGEMENT -urn-- STACak 1 --srxsn-- STAGE 3 STAGE 4 CONFRONTATION ARMS LENGTH GOAL CONGRUENCE FULL PARTNERSHIP SuppUr Dam* Stapoon * umnadTruat Ful Trust tuppk* PraHmaan - MMOpia Suppkas Piducifi fetopkar Baa# Smgia Souwg Eoonamc Domnanca Laaaax Foot Pralanad Suppkar* Patoarirap Sttopkart Suppfcsr Kapt In Darfc Muajal CuwtFitnna Frwquart Visas. Trammg, and TaMoal Hato Uanagsmsnt Orgarwlon OAFau . njrenyng Ait iQpwdni Coats Ugm. no eommramani is Pmrr*nNo * No Topping or HicipNsr Craaivtty Funotoraf Samar* Amomoiiori Fooua Coat Pro-oeoupapan Nomadc dyi! * Cauaoua Ovarturat CraawvWy Naucralrty Moots MAS Fooua Supply Ugm. Focus QuaMty Pw anniiinn Salad Ugrrc . Emphaau on Quality. Coat and CyeiaTVn# Taam Uanagamant *Upan Krnono* Pokey fcany Suppiiar nvoivtmanl Suppkar Coal RaOucoon Savings Sharing wtti No Sharing CamAzad Supply Mgmt Commotfty Taam* Mmurimirt Purchasing Da-oanralzad Prtoa, Prtoa, Prtoa Vanaaon from Buogst Socrong - Purtftaamg Soporation Stock-outs * Una Shutdowns ' SQA - Pan d Supply MgmL > tnvsmory Turns Laad Tima Raducticn ENG. SOA. Purchasing and Suppkar Ona Taam Tool Cost (Pries and Coat of Poor OuaHrv. Dakvaryi Total Cyda Tma Quart* Cost Cysia Tma U.l.T.l Spaa: Vagua. Artatoary taior ftps A.OL* Spaa: Formula Computar Clai dfkatiun of Aoorohmata Charactanates RoOuoad A.QJ-S * Zaro Dataea Hawvy meorrsng Insp. Radurad Inoorraoq trap. Skip Lot 0, Unknown S.P.C. Unknown TVrrH AFX. * Canaot Crwts C_ >2.0 *V D.O.E. to Son* PreMams & Pra-conrol tor S.P.C. < 3 Quota Syndroms Pol Proklarooon Nagotaiana Thru BM and Shatar Stand* dUaiiut ftanOom Port No. Systam Prolanad Pans Us; * Vaius Enginaanng riwoucad Pan No. and Modal Bass Oascnpoon Data Bata Largs Srtary Slocks Long Load Tim ' >IAJLP. and &*r-M*nc Focutad Factories on Computar * Push Symam Pui Systam Poor and Yo-yo Foncosts Long Production Runs Long Sat*up Tima Smol Lot Stzas. Short Sat-up and Uw Product Ftow Precast Row o ui A 0& 1__ 1 Spaa Thru OlFX. * Targ* Vaius* Caratcapon * 0.0.E. a Dssign Stags o(PreouctPrecaas > Cost Targeting Ekismsu Conesrtrauon Group Tacmoogy SchaOula Linaanty indrset Laoor Productivity NaoMnsiam Customar Dakvary CUN 000012:128 PROBLEM IN ESTABLISHING 00 CL LU m CL _J CL CL XX oo oo CL LU o XX 1-- CL < Q_ < 0X0 <c CLUL CLUL _J CL 1-- <c CL X in _j <CL ZLD_ O X X>< X <LU 2 o o1-- CWH 000012129 VIS TOTAL POLYMERS APPRO VED RAW MATERIALS s co ct: LU Q. Q 0. CL $Z D CO LlI ABER PREM BLANE OKC ss M siviffliVN Mvy/sdanddns jo yjsnnN CWH 000012130 WHAT DO WE WANT TO ACHEIVE??? o IMPROVE RAW MATERIAL QUALITY o REDUCE RAW MATERIAL VARIATION ' o REDUCE COSTS THROUGH LONGER-TERM HIGHER-VOLUME CONTRACTS o REDUCE INVENTORY COSTS o REDUCE COSTS IN PURCHASING ADMINISTRATION o ENHANCE R Sc D/TECHNICAL ASSISTANCE I AVAILABLE TO VISTA CO CL sz CO 0a c CO Eo - o CO CL >N -i0o-- 0 0 >x h- >N 00 Q_ o CL D QC O UJ C "ofEO- Eo (j 00 "o 0 0 L. "cL o 0> CO CO Q. D C/0 i-- -l-J c O0 c o ooL_ ZD _c 0 CL \-- ZD Li_ CO D o5 -CM c-+-J CL CL O O >> >0 0> CL CL CO o 0 0 Z3 LxJ o Q a 00 c\i ro CUhl 00l3l3o ESTABLISH COMMODITY TEAMS EUt I 000l2l 33 SUPPLIER EVALUATION AND SELECTION Forum Roundtable Conference cn a) E Q. Q_ ZJ in _i_j CD cn c o a a a) in o o -+-; CO td CD CD O *zj cr O) (1) "O "O c o o 00 "a oX) oJD cn $ o c CD _Q CD > sz i 1 CD TO cn *cn ZJ (D O L. ZJ co U--/ c c o o5 "O TO oc $o o 4..l. -4--' o TO sz -4C-D* cn a CD <u O "O C o 4--J a c 0 cn c 00 o n o L_ ZJ Cl CD c "O CL c CD 1c cn SZ o ---1 > E CD CD > > O 'cn 0 o CL a CLD_ E X CD *> a o at-. o C o .I' o D O o '.c o CWH 000012134 SUPPLIER EVALUATION PRQPQSEO PROGRAM rr POLYMERS STEERING COMMITTEE ACTS AS COORDINATING GROUP REORGANIZE COMM00ITT TEAM JJ r FORM COMMODITY TEAM FOR EACH SPECIFIC AREA j r SELECT SPECIFIC RAM MATERIAL GROUP FOR EVALUATION r WORK WITH SUPPLIER r TRAIN - SUPPLIER Lj r SUPPLIER TO USE DOE LJ r SUPPLIER TO USE SPC J r ON-SITE AUOIT J VENDOR CERTIFICATION lJ SELECT PARTNERSHIP SUPPLIERS BASEQ ON THIS AUDIT JUST-IN-TIME INVENTORY CONTROL 1968 SURVEYS COMPLETED SURFACTANTS ALUMINUM POWDER CHLORINE BENZENE KEROSENE SPECIALTY POLYMERS LEAD STABILIZERS TIN STABILIZERS PLASTICIZERS CLAYS INITIATORS MRQ/PACKAGING/SPECIALTY PACKAGING DRUMS WATER TREATMENT COMPUTER PAPER MRO SUPPLIES 1 3 1 1 1 2 3 1 2 2 9 2 2 2 2 34 CWH 00001213* 1989 SURVEYS PLANNED SURFACTANTS ALUMINUM POWDER KEROSENE BENZENE ETHYLENE OXIDE ALUMINUM CHLORIDE POLYMERS ANTIMONY TRIOXIDE INITIATORS CALCIUM STEARATE PHTHAUC ANHYDRIDE IMPACT MODIFIERS MRO/PACKAGING/SPEC1ALTY MRO PACKAGING DISTRIBUTORS SPECIALTY 2 3 2 1 3 2 1 2 3 2 9 3 4 3 48 CUH 0000;1213 DEVELOP INTIMATE SUPPLY PARTNERSHIPS "a a) a CD 0) -4-> TD o CO L- a; i a. CL D CO co <D CD u JC CO O 25 .2 a a. CO a) Q. O tn E ao; h- a> c o CO E o <D >N 4-J o"O a> CO Cl E 4 --^ -C CO c a <u c "C o CP CL E 0-J0 < ,i H--1 '"Oo ? E cto o CL x: CO L_ ai--) Eo CJ 1-- a; XI o O CD CP a> c o -e o CL o 5 i-- oo CP c CO a c `o oz X a)"O CO Si CD la a? o a -4- CO "O c <D c -i-j a c ~o oc o oo CP cn CWH 00001213Q CWH 000012139 1989 MANPOWER REQUIREMENTS o Purchasing 0.25--0.5 man-years o Manufacturing 0.25--0.5 man-years (Excluding test--runs, etc.) o R & D 0.25--0.5 man-years (Excluding any extensive lab work) o o o o m r i fJ x i I *i* & V 0 i / <? -T rr , -j * * V 6 yp f7 0 r < 0 J tl ) 1 f 1 f41*v P 7 p -tt 7* t v5j - CWH 000012141 Component Alkalinity, ppm as NaOH Iron, Nonfilterable ppm Water, ppm Acetaldehyde, ppm Acetylene, ppm 1,3-Butadiene, ppm C4 Unsaturates, ppm Methyl Chloride, ppm Statistical Summary Sphere Analyses Mav Throuah June* 1991 LCL 0.015 Mean 0.306 -0.039 0.034 6.0 -0.072 -0.138 5.050 11.180 26.148 55.1 0.141 0.044 7.087 16.665 45.185 UCL 0.597 0.108 104.3 0.354 0.226 9.124 22.151 64.222 comoonent Oxygen Before Loading, ppm Oxygen After Loading, ppm Tank Car Analyses May Through ,lmid11 July, 1991 LCL -129.8 Mean 175.2 -60.0 85.5 UCL 480.3 231.0 CUH 000012142 <T\ O i DU nD j 1986 1989 1990 Full lime Coordinator QIP Training - Salaried -Quality Philosophy y S*. Cm r>oo ret -Problem Solving 1PSM Training - All Employees DIP Training - Hourly Personnel Operations Charting Begins Lab QA Team Formed - afi ^^wiio-v. n rt- j. f" "V i --l rh*-*** -Lab Charting Begins ~ Ant-ly V*/.<* ( Experimental Design Training Begins Team Management Training Begins For Salaried Personnel - L?S-C -Teamwork -Problem Solving Natural Team Startup - ~11 Gainsharing - <> - Team Management Training - MainL Operations Charting Revised - -*- n-~>~ * a isrj*, i*& J~r X- o-J- +~ --1- * -\O i -V ---. ,.v *-ruu_. 4irsSJ'x M- -A'o 9-28-90 To: All team members, HOA, WPB, SMS Re: Tenth meeting of the pipefitter-welder natural team Attendees: GLL,BTH,BB,HJA,LBT,KWV,JNF,LD,GMS(f aci1itator The meeting opened in due form at 7:30 a.m., with Garland serving as team leader. The minutes of the previous meeting were read and reviewed. The code of conduct was reviewed with no discussion brought up--none was needed. We went directly into the agenda, which was shop safety problems. Nelson noted that the breathing air system had been installed in the shop, and was something that had been needed for some time. Luke brought up that a manifold system for the o::y-acetyl ene torches was needed to eliminate the problem of all the "burning" rigs being scattered around in the shop. This causes a congested work area, as well as other problems. Joel pointed out that housekeeping during major outages such as turnarounds, equipment failures, etc. cause additional safety problems. Barry mentioned the traffic problem in the shop area-too many people passing through without safety equipment--(sales people, visitors, etc.) Tom brought up the storage bin on the south wall--it needs to be revised, the shop grinder needs warning signs and shields replaced, the N2 test table needs to be organised with racks, etc. being installed and labeled, and the problem with other crafts leaving junk and other materials in the pipe shop. Kenneth mentioned that people using portable grinders need to be aware of the direction of their "spark stream", as this could cause injury to others in the area. Garland said that we need a storage cabinet for combustible materials used in the shop, and set up a pm program for stationary equipment, we also have a problem with electrical cords on fans, and other equipment causing tripping hazards--we need to look at an overhead plug system. On the second round of brainstorming, Barry pointed out that contaminated materials need to be cleaned before bringing into the shop. Koon said that the roof exhaust fan needs to be repaired or replaced, and that it is too small anyway. We then did a recap and decided we would begin working on problem solving as follows; Koon and Kenneth-check on ventilation and flammable storage problem; Joel and Larrywork on housekeeping and test table problsem; Barry and Luketraffic and electrical cord problem; Garland, Tom, and Shoeequipment "pm" program, o::y-acet. header , and storage bin problems. The consensus was that we would begin working on these problems ASAP and have a progress report ready for the next meeting which was set for Oct. 10. Having no further duct, the meeting adjourned at 8:10 am. Luke Darter, Recording Secretary lleeting Agenda ** " / Meeting uib j ect: '*0 51 L ** h >' ft- r: ~l > < Date/Time: ^ VO 0~ , 3 o pfQ. "To o O /? r< Place ; So^TJ, ,*/ ` id.' Attendees: .. ,v,, / '"i c.' 'r- . ..>- ^ c. f *"; C" rr\ C' * </ - y ` i, o. (fty J,^h T;'ry Top P.jdTZzh'T''&L Purpose/Objectivess H- P Z A A-d- S \2^T/ ^ N j sfy C/9u Q-4 >, -. / / > I *3 r'vr/ (0 Agenda Item Review of last meeting* Code of Conduct Problem - Solving Model** Statement of Objectives yji u.sj. ?'p A 5 7U. TTTo C S 5 F-bus y / > si /9 y *r c\/. r ;; T} f V TA^t ht / `i /j-- A Pc A. // y A-P- A 6-C id TO rl^ cypA,^JL fr> Tr N l U.L T A ZAhJ.T, 1 d-t nt> JtA At ~Z- rAp V v 5 To Os CJ- iT f) N F/'+.sT A 'H-A L yzp TT? yyo c .'iP$ P* T : r ^ / \i~, CA 5 Responsibility Leader Facil./Leader ^aciX)/Leader .eaaer Tine 2. t')*N S / t*hN$ ~Tji>$ / m yj s' JJ M `ns / 0 M >N$ 5 tf#s to rti'NS /o rttiy? Action Steps/Schedule Leader Adjourn Leader *If not the first meeting. **If meeting is the first of a problem solving team. Reminder: Distribution: 1. Start/End on time. 2. Designate a secretary. 3. Distribute meeting notes. B,,.K,U/r R. L + 2 'i ' >v 5 n \ Ab 00001 CtfH 55 >3 B > * l -L M A- JV'^/ /V ;r / *</ ,-p L T' /r tA />) ^ .*r/,va> l/ ; P/tT-*. irTinx `?~'2<h~73' ic?o &rA to rz\oo r^i. ' 37/2. -- S.S -- ft-L. -- y,*r.-- 43 f ft7\ C. o (P/z_ 43 pF^ 7Z 0-//g?u- <^7 43 //' ///i6 l// A tJ $pz u 1Ayo A /tfsMry/J <r ' C A//A / sftTy /^ :<3o ^u/t. u'py /OA-oa ft -c4> ITS. *\ /A/o ^ 'j (M 7 ; , C. r -7-- --IrO /?/ wj/ / dT'W?/ & A /'T'fthcyr' tD 70 ; fc-AJ C Ar^GA & 7~C> SftA-- AB^-AG/AP, Pd i IT S a 6 C ,-TJ ft / A / j A^LA & (AAt~ /P'^-A-y\ 5) ^ftrh^J A OW/;^ AAtH AAjftAA &/f~ /Vory/mj 7~~Q sA'-rO j^AGTAoT 7~~c -*5 i Pl/W-'T- p/ftyjo-JAft-L. 7-3- y/p-iy<iX-g> o^/c : F L,\ c/}-j t, uj/4//ft L<r>i7o/W6> A/A a/4- 3 : /a d/^F'? / . 3 L3 ft/f ft/BA'r A^F^r/F/r 76 /?/S-lMt<s ft/Aft AJAo/4 - <= /'rt^^/<__ S/4rS-.-<,--- 3 /ajja //ftjy y //i F~ 'r~; /us /L FF/y? Ty/A/Pfi/yft 3 3 3 3 3 13 ft 0 3 1 3 3 CUIH 000012.1 46 3 C_tyirMi /_r>ftOnOA_____ Sttajyj. b/*TE P;ri4 flt*D / TV-yr-r MfirtO. 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Suftjrx ^Ara :O }\1p, Firl flin / TV.uc- 1 1 fOfirtfJ. fWc&j UStf +e-a not cio* RV---' tlSA HA-fc S*4*>*^f*-c v / L?nre*o\*Jwl CAttE*. | j | j | ""Terf*V # DI= LA*J 1 i1 i ________ " ~ I 1 i1 11 o* dorft^V C.AOstvc || T;jrr-" P T I^>Tr> i /MU I Tc?rL - 1- I' (T)57f, tytfj-i/f ?jdt~ 11 ^oc.bJ oato^c*^4 () STpr'D/v^ jC/?c.f SA lo/)D M'yf' AT 'pf^j-<A ~f~) ^ CWM 0000J.2.MS CWH 000012149 CLM-J 000012150 * -* c C o 2 2m 2 2 9o cc V * J o b S teps P o te n tia l R a iq rd a causes A s o lu tio n s ii -i o 25 XL 4 U CWH 000012151 Q CUH 000012.152 J o b S tep* E a lg n .lJ q t.H q ig rd i S o lu tio n s