Document rB2yJyM28JNJrZpjp7NZmOaDE

15 personnel who might be installing the brakes at these dealers. What They'd Want from NAPA These respondents would like several things from a NAPA brake center or NAPA-auchonzed dealer: lifetime warranties for parts and labor, nacionwi.de network honoring chose warranties, quality personnel, acceptance of credit cards and checks, and prompt service. Attitudes toward Price Only half the respondents said chey would consider a NAPA brake job if it cost 20 to 25 percent more than other brake jobs. However, if they were convinced that the brakes would last 35 percent longer chan ocher brakes, some--but not all-- of them would consider them. Some of those who weren't sold wondered why it should matter to them how long the brakes lasted so long as they carried lifetime warranties. Attitudes toward Asbestos and Fiberglas in Brakes The respondents were indifferent to the elimination of asbes tos or the substitution of Fiberglas in auto brakes--unless it could be shown that such a change increased brake life. None of them had any feelings one way or another about whether or noc it would. SPIM 0123