Document r63XBpa4arO7j8VxedL71gd4J

KAISER CEMENT 6- GYPSUM CORPORATION INTER-OFFICE MEMORANDUM TO J. P. Rowe COPIES TO SUBJECT G. J. Chavalas J. W. Post I. M. Watson G. B. Kirk WALLBOARD ACCESSORY PRODUCTS - COMPLAINTS (W.O.#696-452) With reference to your memorandum of September 15, 1975 on this subject, I believe these products can be made of good quality on a continuing basis. This of course does not mean that we will not have any customer complaints, but they should be minimized as the nonasbestos formula startup problems are eliminated. A review of the CPRs that you attached to your memo shows that most were related to the major reformulations needed to eliminate asbestos. That is, a bad batch of the attapulgite clay, a new ingredient in the nonasbestos formula, was responsible for the Santa Ana grit problems with the topping compound and contributed to the workability problem with the dual purpose. Hopefully, both of these problems are behind us. We are still working on the Antioch topping dark line problem but two field tests to date with a different thickener have given good results. There were no complaints in this period on the ceiling and wall texture that I am aware of. Attachment FORM ISO KG-0099 ACCESSORY COMPLAINTS JULY. A U G .. SEPT- hcd 9-25-75 a 3 -oCo >z O i <U z < a? o zO u 3Qo zu < LU Q i |________ Uo zi-- < O' O' O' O' O' i i i I II I II < Z < < ii t- Z < lo "T3 C^ M & gJ5 O 3Q Is O a7o f-- U,, n* 0) mw M _Q 52 CL o ?! *~~ co U ca> ~ 0) -Q 2 u 4 Xr e D. 7 oo i x V 1-- 1 i c KAISER CEMENT 6^ GYPSUM CORPORATION INTER OFFICE MEMORANDUM TO ALL REGIONAL SALES AND MARKETING MANAGERS date October 1, 1975 (See Distribution below) COPIES TO G. J. Chavalas SUBJECT QUALITY PROBLEMS Attached hereto you will find a memo to me from Harlan Dupuis, which basically replies to a memo I wrote regarding our overall quality problems in our Accessory line. Please be sure that we remain sensitive specifically in the areas of accessories, until such time that we are sure that we have a continuing good quality line of product. JPR:si DISTRIBUTION: SALES: R. G. Hagemeister J. F. Houser J. V. Kelly B. J. Murphy Gaines Voigt G. C. Davis Attachment MARKETING Chris Cutler George Foster R. H. James J. S. McGahey A. V. Capone FORM 150