Document qkGgwNYRYnYN1zqogwd4EQN3j

Of '96? wen you were treated. Wa may $2 your mportse ter. iyon/lMdbel/tnvufvlitm it tffine 9m you reasonable notice Shat tf be delayed or canceled? r provide any vouchere forlodging^ * Yes, for more than one *rtght di wasn't stranded t cwkfed vouchers tor fedgteg, what wm the dMore than $100 i Don'tknow f* aWtn room foryou? JDorrt know :|wassrni 't branded overnight for food? was ottered and i dkJnt ask personnel tercourtesy under fire: tftygood TaPoor A3excusably rude i. f d aHtne reservations In order to retook a i was tt get terotigi to an agent? n right away 4 for a white, but eventual got throu#) back severe! times trough f' '' 3No .dNoteure s. t wsontteDisNetwork. &ops are often . Body Shop, 3 first us. airsbarghin 1992, stores produce e revenue per m its mall or ires. most successairports," says stor of real es4y Shop. Body i airportstores Denver, Balti more and San Francisco, and hopes toopes storesati In gouiaon, Atlanta, and Los Axgeies. Airport retailers also are learningshopperswarn reason* able prices. At BAA'S Pits* tnagh International Airmail, consumers are saranffied to find the same prices at airport shops that they tod at a shop- "Airport retailing has come says Mark Scboifet of the International Council of Shopping Centers, `it's the same concept Oat has worked i Executive shake-up may signal shift at Morean 23 companies have spe**$1.2 miion for each 30-second ad that wSl airJan. 26 on Super Bowl XXX. Advertisers pfen owes theirlatestandgreatest ads. Each day until Super Bowl 8unday, USATODAY will otter readers a sneak peek atthe ads. Here's todays preview; Smith Barney By Sandra Block ISA TODAY Ad Length; one 30-second ad during the fourth quarter Agency: Fahtoen in Toledo, Ohio Product: insulation and other home-bunding products What you*9 see: first-time Super Bowl advertiser Owens-Coming wii air a Ngh-tech animatedspot starring the Pink Partner. The spots reminiscent of a video -- r Usingthe company's pink insulation, the Panther annoying `space invaders' such as brute heat, >kfand noise. -- Dofttefirwto? 8r usatcsuy fa* the shaping center da* try for 45 years -- consumers want good value and reason able pricing" But airpore posesome chal lenges teat retailors dost find at mails. Sating up shop an airport te more costty thaw opening a sore in a mao. Air port stores have higher rente and laveto pay certain tees to airport managers. Also, airport sms must stay open longer hours, sopersonneland operat* tpg costs are hffiw ftiqp at mall stores. The Discovery Channel Store at Orlando's air* port te expected to be open from 7 a.m. II pm Airport retailers' success also often depends on airlines' health. When Continental Air lines withdrew from the new Denver interaatboai airport test year, retailers on Its coocourse were devastated "Concessioaers face a lot of hurdles they dent lave in a shoppingmafi. Buttee payoff is that store traffic could be dou ble what you get in a shopping man," says Pauline Armbnst, editorof fire Wwid AirportRe tail News newsletter. . 'Smith Barney CEO Robert Greeahill, one of Wall Street* be&known investment tank ing stare, resigned Wednesday and will be replaced by James Dimon,a 36-year-oM executive better known for number* grumping than iterimaWng, Dutton is president of Trav elers Group, paras of Smith Barney, the secood-tensst bro kerage firm in tee l&A For five years, Dimes has been Chiefoperatingofficer atSmith Barney where be was "a driv ing force behind tee firm's out standing and markedly im proved performance," Travelers Chairman Sanford Weill said Wednesday. Some analysts say Dimoe horsed Smite Barney'S perform masce by paring costa They say bis promotion -- and GreenhilTs exitafter jus three yean -- could signal a shift from investment a MgiKtiBt, competitive butenes Greenhiil, 58, who w$ farm hisown firm,leftSmite Barney voluntarily bet sacra of hte desire for deaimakte& Dime, who has spent meet ofbiscareer workingforWefU, dentes he intendsbackaway from investment Be says tee firm has made "toot* 'more investments" to promote that side of tee business, and said that won't change. While he admitted teat be doesn't consider himself a dealmaker "at the level of Greenhiil," Dimon pointshis 13-year tenure with Weld, a legendary dealmaker. Dimon sayshe taw needs spend more time with custom ers. 4Tve usually teen focused on tee business, fneedtospend more time teaming about tee dlete side of the business." Perrin Long, analyst at Brown Bros. Karrimaa, say* Dimon also wQl have spend more time gening know his employees. "The securities busses is a people's bate* he <iflvs TSimftn*g "main WV-03847