Document pmNY04aaajjoZNQd8jbD19eyE

1-1*4 N TER-OFFICE MEMO TENNECO CHEMICALS, INC To W.D. Wesely AT Piscataway From W.C. Champion AT Burlington subject Specialty Records Customer Complaint 11C Reference: Your Inquiry of March 25, 1975 date April 10, 1975 copy to W.A. Britton H.B. Carr G.E. Disch P. Gawason G. 1. Rozand P.R. Scarito 11C File 1. The use of Pantasote resin is the probable cause of the scratched stampers. 2. The return to CR-1 from H&S DBLS and Epistat 100 was based on a report from J.W. McBroom (telephone, 3/4/75) that no improvement was noted with the latter system. WCC/jst Attachment W.C. Champion COLORITE 010302 TENNECO CHEMICALS, INC. ORGANICS & POLYMERS DIVISION QUALITY COMPLAINT ~ RESIN/COMPOUND p HV? 1 9 .b/O Date: 2/11/75 1 Entered By:VJ.D. Wesely Customer: Specialty Records Product: CD-01225 Plant: Identification: T.n*- -'-fi-015012 | No:"11C Burlington Compound Details of Complaint: '* Customer has gotten metal particles which scratched stampers while running the above lot.- Two records with metal particle visible in record were for warded to us and are attached. In view of recent C3S complaint on contamina tion causing scratched stampers(same product involved), common ingredients to both runs may offer a key to source .of problem. . Mi anufactu- rining-- A_nalysis _a_nd --Corrective Action,: f . .' This complaint is similar to CBS complaint IOC, -with one added variable.;, Pantasote resin which was used during this production run of 50M lbs. ' 'A - . . * CR-l was replaced with a 3/2 "ratio of H&S dibasic lead stearate to Epistat 10Q (tribasic lead sulfate) via SPA 01225 to eliminate contamination problem. Two production runs of this materi was produced with the customer (CBS) finding no improvement. This compound was then switched back to CR-l and assigned the new Tenneco designation of 3806 Black. Marketing Action: tete ot Retay! So ,, c gs ' njSuL, // /S 3- ---------------------- - -___________ ________ yC''V'VJ*s>~~F WCC,RWS,GED, HBC,GIR,PRS,WAB,DAG, jtkib J&r^' *- * c/ ****** Date Closed: __ - ,A * ' * V W.C. Champtor - In ,1 COLORITE 010303