Document ojDxN40K29YoZn2gyRYE6mxw

CUSTOMER PROBLEM REPORT (CPR) s DATE PROBLEM REPORTED AND RECEIVED .. ' 11/20/75 SERVICE REFERENCE NUMBER USE THIS NUMBER TO IDENTIFY ALL REPORTS AND CORNESPONDENCE RELATIVE TO THIS SERVICE. DATE OF REPORT: , 1 /20/75 REGION STATE YEAR Eastern Pa. 1975 ^ NUMBER 0 E--119 CUSTOMER-CONSUMER INFORMATION DEALER T. House A Sons Beaver Fall. Penna. CONTRACTOR PRODUCT INFORMATION PRODUCT. Premix & Topping PLANT ORIGIN. 10/9/75 10/9/75DATE OP SHIPMENT-- Del CAR-TRUCK CARRIER I.O. CAV SAMPLE INFORMATION SAMPLE I.O. * OTHER INFO. SHIPPING TAG NO. PROJECT SHIPMENT-ORIGIN -- 08-1487INV./SLS. ORDER NO.. DATE OF SHIPMENT BILLING manufacturing date CARRIER CHECK IF TECHNICAL ENGINEER ASSISTANCE IS REQUIRED. YES______ - NO STATE SPECIFIC PROBLEM - BE SPECIFIC - GIVE COMPLETE DETAILS: This is now nsheatORfi f rnp. product.......Material_?<* +hir-k anH nn aHhRgivft qualMy. Whan mjyftri ' with drill It got thicker and gummy. When applied to joint it dries to fast and has tendency to bubble and flake. Customer burnt out one drill trying to mix. Both the beddinc and topping are acting the same way. I have advised customer not to use until lab checks it out. Code numbers are bedding 5107 and 1108 - Topping 38-28. Also received same type of complaint from Dave Price on same material shipped on same day. Sample being returned to o plant on our truck this day.~ Please advise me as to what customer should do with material. He has deducted from his invoice for this material.________________ DISTRIBUTION: SENIOR VICE PRESIDENT, SALES A MARKETING SENIOR VICE PRESIDENT, MANUFACTURING A DISTRIBUTION MANAGER OP MARKETING ASST. TO VP, MANUFACTURING ft DISTRIBUTION GENERAL PRODUCTION MANAGER namk_... .W.D. Hopper______ syyvbisMANAGER, ONTROL OMANAGER, FIELD MARKETING SERVICES C MANAGER, CORPORATE ''ENGINEERING ft DEVELOPMENT MANAGER, FIELD TECHNICAL SERVICES MANAGER, SPECIAL PRODUCTS . TECHNICAL. ENGINEER ,. iT.Gg i-iavromatis RnaEmGeIONAAL .SVA.LECLMaApNoAnGeER DIV. MGR. MARKETING SERVICES NAME--------B-H_____.TbHIRR _______________ CoKJ, _________________ Foim 612(4/751 ORIGINATOR OF REPORT DIST./AREA SALES MANAGER wauc _ ------------ . SUPERVISOR. QUALITY CONTRp'C SUPERVIS&&, pVftfce"S S ' 1 k E R bRESEARCH R`ctS/fc RETE LAB CHIEF CHEMIST SALESMAN J. Cox OTHERS: P.A. Hawkins R.E. Dixon R.G. Klein / G.A. MacCorklfr'-^-- TECHNICAL ENGINEER KG-0105