Document nmQR9xjz9ez0qmkoZJxRBG9b8

Page 3025 1 A Well, I would hope -- if I was having my car 2 serviced by a mechanic, I would hope that he 3 understood what he was doing and had sufficient 4 knowledge that he would recognize the difference 5 between the original part and replacement parts. 6 Q Okay. Let's talk about replacement parts 7 for a minute. If I could borrow from you, Ms. Hines, 8 Miscellaneous 14 and 15. 9 I think Ms. Hines had you read a section in 10 this book or in these books that basically read to the 11 effect of when repairs or replacements are necessary, 12 it is important that you get genuine Ford parts. 13 You indicated that you were familiar with 14 that language. 15 A Oh, yes. 16 Q How are you familiar with that language? 17 A You find it everywhere. 18 Q Okay. 19 A GM went through multimillion-dollar 20 advertising program a few years back on that. 21 It is certainly a profitable business to