Document k6Odow99XrDvBa75j1Z7ezznE

I > .) - DOs AND D0N'T3 for regional managers DO 1. Make sure salesmen are thoroughly familiar with Objectives of letter by February 20. 2. Notify sales correspondents/lead correspondents/ office managers that calls may come from customer: re our Aroclor letter. 3. Ask sales correspondents/lead correspondents/office managers to transfer such to (l) regional manager or (2) salesman if available. If not, to take dovm the question in writing and pass to (l) regional manager or (2) salesman. .4 Alert other Business Group/Division Managers that Aroclor letter is being sent out. Show them letter. 5. Ask other Business Group/Division Managers NOT to bring subject up on calls and to refer all enquiries to Plasticiser Regional Manager. 6. Stick to answers given to specific questions if these are om s asked. DSW 156991 STLCOPCB4040706 ) DO (Continued) ' ' A `' 7. Write down any customer questions not covered in attached list and send to Cummlng Paton in St. Louis. 8. Ask salesmen to stick closely to given answers on specific questions. 9. Ask salesmen to channel any questions not covered /` through you for screening before transmission to . St. Louis. 10. Minimize calls to St. Louis on this letter. 11. Be alert to decreased sales and to competitive activity. DSW 156992 STLCOPCB4040707 u) DOS AND DON' Ts FOR REGIONAL MANAGERS' DON'T 1. Have sales correspondents/lead correspondents/office managers attempt to answer customer enquiries on Aroclor problem. 2. Bring up the subject of the Aroclor letter with customers. 3. Don't volunteer information beyond that given in letter unless specifically asked and then handle according to prepared answers or refer to Cummlng Paton if no answer given. .4 Don't volunteer answers to questions not asked. 5. Pronounce on safe or unsafe applications. 6. Commit St, Louis to any actions on behalf of any customer. . . y. Promise customized help without "sounding out" St. Louis. U. Give Indications that Aroclor 12*34/1260 will be discontinued. DSW 156993 STLCOPCB4040708