Document gazyvyqdrNkbgJn0EGkaM47G

COVER STORY Store owner Bill Cheatham has been in business since 1956 but until last year was never part of the NAPA System. Now, Cheatham's store is a NAPA AUTO PARTS store. Find out why Cheatham changed parts suppliers and what prompted his Big Switch to NAPA. Page 16. WINNING SYSTEM NAPA AUTO PARTS store owner Rick Davis knows a winner when he sees one. After using a computer sys tem for 10 years in his Ta coma. Washington, store, he installed dealer terminals in four of his customers' shops. The positive results speak for themselves. Page 4 DELIVER THE MESSAGE AND THE PARTS Closing an order on time with delivery by a well trained driver is an effective way to build a lasting busi ness relationship. To help you train your drivers, NAPA offers an educational videotape and brochures on the important role of those who are "Delivering NAPA Service," in Creative Selling. Page 18 DINING: NEW ORLEANS STYLE One thing's for sure, a body has got to eat. And New Orleans, site of the 1989 Na tional Business Conference, is one of the best cities in the country to taste cooking like you've never tasted it be fore. In this issue NAPA Outlook brings you an ad vance listing of some of New Orleans' best restaurants. Page 6 AIR BAGS ON THE RISE Chrysler recently became the first U.S. auto maker to include driver's side air bags as standard equipment in certain 1988 models. Gen eral Motors and Ford have announced similar safety plans for their 1990 lines. Find out the direct ion of this additional safety feature in Industry Trends. Page 20 MOVE AHEAD IN 1989 What's in store for the NAPA AUTO PARTS stores in 1989? The answer to this question will be revealed at your Mar keting Conference. If you have not yet heard from your Distribution Center, you will soon receive specifics about your upcoming Marketing Conference. The conference is an important way for you to stay One Step Ahead. Page 24 m NAPA Outlook Vol. 21, No. 7 August/September. 1988 Kathy Randall Editor & Communications Manager Elizabeth Wong Assistant Editor & Communications Coordinator Published periodically in the in terest of NAPA AUTO PAR'i'S stores, Distribution Centers and Manufacturers across the nation. When notifying us of a change of address, please mention NAPA Outlook and give us the old address and zip code. Eitho in U.S.A. NAPA HEADQUARTERS 2999 Circle 75 Parkwav Atlanta, Georgia 30339 c 1988 National Automotive Parts Association No part of ihis publication may be re printed without the expressed permis sion of the National Automotive Paris Associat ion ADVERTISERS NAPA Oil & Chemicals (Mac's) ............... Page 2 NAPA Mufflers & Shocks........... Page 5 NAPA Echlin........Page 7 NAPA Bells & Hose.....................Page 9 Siloo.......................Page 11 Martin-Senour .... Page 13 NAPA Bearings ... Page 15 NAPA Fuel Pumps...................Page 19 NAPA Thermostats .... Page21 NAPA Credit Card Program ... Page 23 NAPA Real Tune-Up............Page 25 NAPA Batteries ... Page 27 NAPA U-Joints .... Page 29 Parts Craft........... Page 31 Balkamp.................Page 32 3