Document ev5z0J7QjvpnQnDgkjey5g18M

CUSTOMER PROBLEM REPORT REPLY (CPRR) DATE PROBLEM RECEIVED DATE OF AND REPORTED R/D6/75-8/08/75 REPLY SERVICE REFERENCE NUMBER - SAME AS CPR SERVICE CUSTOMER-CONSUMER INFORMATION . SeDtemt>er 8. 1975 REGION SC ........ product Dual Pur'pose Jt Cmpd PLANT Santa An? STATE YEAR NUMBER c 1975 G42 DEALER CONTRACTOR PROJECT NORWAL, INC. Canoaa Park. CA Norwal. Inc. Various DETAIL. SERVICE EFFECTED - SAMPLE TESTS - FACTORS RESPONSIBLE FOR PROBLEM - CONCLUSIONS PRODUCT: Joint Compound (Dual Purpose Gold) Non-asbestos__________ DATE OF SHIPMENT: 7/28/75 & 7I2M1S (Manufactured July 22. 1975) Customer complained that his men had refused to use our "new formula" .joint compound and had walked off the .job. The following observations were made bv Don Johnson & Joe Lafayette:______________________ :_______________________________________________________ ___________ 1. Mud stiff, hard to pump (screens had to be removed)_____________________ ___________ 2. Tape would slip from walls____________________ ;____________________________ 3. Jell o-l ike: RECOMMENDATIONS TO PREVENT FURTHER RECURRENCES INDICATE PERSONNEL TO WHOM RECOMMENDATIONS WERE MADE The Santa Ana plant resumed shipping the asbestos based Dual Purpose Joint Compound which has good customer acceptance. A new formula non-asbestos product is presently in the field at selected customers and specially labeled, temporarily. E & D is foil owing closely for acceptance._____________________________________________]______________________ RESPONSIBILITY ASSESSMENT - CREDITS CLAIMS * MATERIAL REPLACED This complaint was .justified and a KC&G responsiblitv. DISTRIBUTION: SENIOR VICE PRESIDENT, SALES & MARKETING SENIOR VICE PRESIDENT, MANUFACTURING ft DISTRIBUTION ASST. TO VP, MANUFACTURING A DISTRIBUTION GENERA NAME^, MANAGER MANAGER, PROCESS A CONTROL plaht James 4ANACER, FIELD MARKETING SERVICES MANAGER, CORPORATE ENGINEERING A DEVELOPMENT MANAGER, FIELD TECHNICAL MANAGER, SPECIAL PRODUCTS RVld ES \7% TECHNICAL ENGINEER WAR?*g* WagftWErtster OIV. MG AME___RjMArE^evv,cEs FORM 613(4/75) 0. W. Nicoll SERVICE EFFeCTEO BY DIST./AREA SALES MANAGER name n. R. Johnson_________ SUPERVISOR, QUALITY CONTROL SUPERVISOR, PROCESS ENGINEERING RESEARCH OR CONCRETE LAB CHIEF CHEMIST . E.SALESMAN name S- c,he.U..inger ofHERSiP. A. Hawkins R-G^eir G. A. MacCorkle (h. MANAGER, FIELD TECHNICAL SERVICES7 KG-0096