Document e6MJqB9Zve1DN0vEdd0wQ23E

'aoli ? /IS/a- .-cmiacstraucn Based on our meeting with Mr. Dutcher, it is my understanding that you will draft _ suggested statement covering how we intend to provide impi ;ved service, handle compl.ints, ccmrr.unications, tc. to assist cur customer Jolms - Vanville in whatever manner :r ippropr: cte. It is my unaerstanding that your draft vill be reviewed by execu tives of both companies, probably at a meeting in Paoli sometime vithin the next few weeks, so that there will be a clear understand ing for all concerned. By copy of this ietter to Vr. Smith, 1 am informing him of our plans in this manner with the reouest that he review the draft, discuss the subject with you and me, _nd make plans to attend the ^-oli meeting. It is my further understanding that you are considering assigning Vr, Sikes to this new oosition of handling communications and ser vice for Johns-Vanville. I hone that we can define the job so that Vr. Sikes "'ill b? able to function effectively, .nd so c liminate the neccssitv for others in your organisation (narticularly Vr. Abbey) from havinp to sccnd time on this account in the future. KVO SGP 0002399