Document bLD1mvJaV2V6n8En2gzBwvgO

ANNUAL REPORT FIELD SERVICE VISITS of RUTH C. WATBRBURY INDUSTRIAL HBALTH DIVISION 1929. PLAINTIFF'S EXHIBIT Summary Total number of Groups Visited ---------------- Total number of Visits made to Groups ---------- Total number Executives Interviewed ---------------- Total number other Representatives Interviewed - (l.e. Secretaries, Auditors, Clerical Workers, in charge of Group Insurance, Plant Superintendents, General Foremen, Fore women, Sub-Foremen, etc.) Total number Meetings with Employees ----------------' ' iso Total number Employees addressed ---------------- 10,652 Total number Meetings with Women Employees only --65 Total number Women employees addressed ---------- 4,296 Total number Meetings with Supervisory Staffs -------- 16 Total number Supervisors addressed -------------- 450 Total number Conferences with Plant Doctors ------ - 18 Total number Conferences with Plant Nurses ------------ 53 Total number Conferences with V.N.A. Nurses --------- 78 Total number Conferences with M.L.I. C o. Nurses -- -- 35 Total number Conferences with U.L.I. Co. Managers ---- 47 Total number Conferences with Group Representatives 78 Total number Visits to Prospects 4 Total number Special Contacts (Non Policyholders) ----- 31 Total number Meetings with Pupil Nurses ---------------- 2 In ret Industrial Nursing Total addressed ------------------ -- 128 Total number Meetings with Graduate Nurses ---------- 10 In ret Industrial Nursing & U.L.I.Co.Service Total addressed ----------- --------------- 536 Total number Places Visited -------------------- 59 TBBS YI01-FKBUDUfr r fdt/MADlfejZN th floor i i r------------ .-------- > i L_-  1 - 2- Field Work represents visits to groups in the following listed cities and towns. Massachusetts Boston Caabridgeport Fitchburg Gardner Lowell Lawrence Millbury Oxford Quincy Shelburne Falls Southbridge Turksbury Uxbridge Webster Weymouth Worcester Allentown Aliquippa Aabridge Braclcenridge Bridgeport Columbia Elizabethtown Lancaster Manheim lit. Joy New Kensington Norristown Philadelphia Pittsburgh brightsville York Ohio Bellaire Illinois Chicago Connecticut Bristol Hartford New Haven New Britain Ueridan New Jersey Elisabeth Jersey City Newark Ridgefield Roebling Trenton Vermont Bellows Falls Brattleboro White River Jet. Vernon New York Brooklyn New York City Rochester New Hampshire Lebanon Newport West Virginia Wheeling Meci^Coatactsi^ciuded New England Health Institute at Hartford. Conn. April 23. Presentation of Paper on Industrial Nursing. 200 Nurses also 20 Physicians in attendance. National Safety Congress at Chicago. Illinois. Oct. 2. as Chairman of Industrial Nursing Meeting. 200 Nurses - Doctors and Personnel Directors in attendance. New England Nurses Association Annual Meeting at New Haven. Conn. April 12 Presentation of Paper on Industrial Nursing. 75 Nurses in attendance. - 3- Metropolitan Life Ineurance Company'a Institute for Salaried Nurses in Middle West Territory at Chicago, Illinois, Oct. 10. Presented P.H.S.B. Activities to staff Nurses on Industrial Nursing. Metropolitan Life Insurance Company's Inatltute for Salaried Nurses of Keystone Territory, June 7. Held at Philadelphia, Pa. - 16 Nurses Present. Lecture on Industrial Nursing to 80 Senior Nurses from 6 Hospital Training Schools at Rochester, N.T. Dec. 30. Lecture on Industrial Nursing to 48 Pupil Nurses of Elisabeth General Hospital at Elizabeth, N.J. Meetings with Staff Nurses of the York, Pa. Visiting Nursing Association. Pittsburgh Pa. Public Health Nursing Association. Elizabeth, N.J. Visiting Nursing Association. Talk to Philadelphia Industrial Nurses Club. May 27. 48 Nurses Present. Meeting with Supervisory Nurses of Henry Street Y.N.A. regarding Group Nursing Service, April 10. (Miss King, M.L.I.Co. General Supervisor Present) Informal Talk to 20 Welfare Nurses and Invited Gueata of Carnegie Steel Company at Pittsburgh. Pa.. Nov. 11. by Special request of Mr. M&thie'son, Welfare A Safety Director. Special Safety Committee Meeting of The New England Power Association, Inc., at Worcester, Mass., Nov. 20. 30 Supervisors present. Lancaster. Pa. Kigrants Club.Camp for Half Orphan Boys of Lancaster. Talk to 80 Boys and 90 Men Club Members. Othar^Sjseci^Contaets included Group Service Visit to home of osui employee of General Baking Company with Russian Interpreter, New York City. Visit to home with sick girl employee of Supplea-UillsJones Mill Company, Philadelphia. -4- Visit to young girl employee of Ovington's (probable T.B. Ca.se), Advised Doctors care. Visits to homes of 9 employees of Spang Choifonts Co., Ambridge, Pa. plant, who were absent because of illness, with U.L.I.Co. Salaried Nurse. Following: "Prospects" were Visited) Abbotts Dairy, Philadelphia, Pa. Explained Nursing Service to Assistant to President. Ingraham Clock Company, Bristol, Conn. Explained Nursing Service and Bureau Activities to Mr. H.S. Ingraham, Vice-President. American Pulley Company, Philadelphia, Pa. ' (Prospect for Pension Insurance) Invited Miss Carver, Plant Nurse in charge of Welfare Activities to visit Home Office. She met Vice-Presidents Kavanagh and Madden; also Mr. Mills of the Annuity Division and several Bureau Division Directors. P. H. Glatfetter Company (Paper Mills) Spring Grove, Pa. At request of Plant Nurse* Of the 273 Groups Serviced, visits were made to the following outstanding Group policyholders. Eastman Kodak Company. Rochester. N.T. Visited 4 plants. Meetings held with "Key" representatives and Medical Director and Staff. Indurance Company of North America, Philadelphia, Pa. 10 Service Health Talks to 90% of employses. Evening Bulletin, Philadelphia, Pa. Service and Health Talks to Department Heads and Women Clerical Workers. Electric Storage Batter? Company. Philadelphia. Pa. Service and Health Talks to Supervisory Staffs at both plants. Service and Health Talk to 350 Women Clerical Workers, - 5- Spang Chalfoate Company. Ambridge, Pa, Plant 5 meetings with Superintendent and supervisory staff Allegheny Steel Company, Brackenridge, Pa. Pressed Steel Car Company, Pittsburgh, Pa. A. U. Byers Company, Pittsburgh, Pa. Thennoid Rubber Company. Trenton, N.J. (Stokes and Asbestos Co.) Addressed all Day workers at both plants. Lenox, Inc., Trenton. N.J. Frehofer, Baking Company's Plants at Philadelphia, and Allentown, Pa. and Trenton, N.J. Meetings with women employees and men day workers at Philadelphia Plant. National Biscuit Company's Plants at Philadelphia. Pittsburgh, Tort, Allentown, Pa., Wheeling, tf.Ya., Trenton, N.J., Hartford, Conn, and Cambridgeport, Mass. (Addressed all of employees of the Philadelphia and York, Pa. branches.) General Baking Company* s Plants at New York City, Brooklyn, Newark, Jersey City, Trenton, Philadelphia, Wheeling, '.Test Virginia. Devoe & Reynolds Company. Inc. Plants at Brooklyn. N.Y. and Newark. Meetings with Supervisory staffs at each plant. Singer Sewing Machine Company Plant At Elizabethport, N.J. Follow-up visit. U. S. Asbestos Company, Manheim, Pa. Meeting with Department Heads and Supervisory Staff, Armour 4 Company, Chicago, Illinois Branch Plants at Hartford, Conn., Rochester, N.Y. Electric Bond t Share Company, New York City -6 - jcgnlen^torv visits to following outstanding new groups* American Can Company* New York City New York World, New York City Clark Thread Company, Newark, N* J. J g. p. Coates Co*, Pawtucket, R. I* Postal Telegraph St Cable Company, New York Fleishman's Yeast Co., Inc., New York City John *. Rosbling's Sons Co., Inc* Newark, N* J. Treasurer and chief of Pay Roll Department Roebling, N* J* Plant Medical Department. Chief Surgeon Dairyman's League, Ino, New York City American Uetal Company, New York City Outstanding Service of the year was to the New England Power Association Inc* Initial Yisit was made to the Executive offices, September 14 (When servicing Boston groups) by request of Treasurer's department of the association* A special visit was made, November 20 to attend Meeting of the Safety committee at the Worcester office* 30 representatives of the several properties controlled by this group were present. Nestings were held with all women clerical workers of the Boston office of the Association, November 21* On December 9th survey was started at Worcester plant and visits vers made to 24 different places where properties covered by one group insurance were located* Ur. J. P. McCann, Safety Supervisor of the New England Power Association was in charge of the Meetings and accompanied me to all points visited. Meetings were held with practically every available employee at 19 different places. In all 46 Hastings were held in Company's time, ranging from 20 minutes to 45 minutes, and a total of 2288 employees were addressed, including the 30 Safety Supervisors and 100 women office workers addressed in November; a grand total of 2418 employees were reached. -7 - During the past year visitations vara made to small sixa group in the Tarlous placas visited. In many instancas the companlss had ineraasad their personnel appreciably since tha insurance was affective, in one instance, as an example, Tha Skinner Chuck Company of Nav Brltian, Conn. I found this company had ISO men on tha job and had had over a period of eight months. 50 of whom should have had tha group coverage. Only SO lives vara covered out of the 120. The Company carries group Life and Health. I found that neither the executives nor employees of this group had the least idea of our Nursing Service benefit* Wherever it vas practicable Nestings were arranged for in the various small industries visited and "Key" people impressed with value of using our Health Service and calling on Nurse in early illness. I find that the Service and preventive health masEage is veil received aid there are, alvays, several employees in each group vho have had experience with our Nursing Service benefit for members of their families on Industrial policies. Many very outstanding testimonials vere given by men in the Meetings held at the various properties of the Nev England pover Association. One young man at the Lovell Plant told of the care he had received over a year ago on his Industrial policy. He had had a ruptured appendix, vas in the hospital and because of vorry from expenses of illness and loss of sleep due to noise of other ill patients he said he begged his doctor to allov him to go home. His doctor asked him if he happened to have a Metropolitan policy that brought Nursing Service. As the man had such a policy the doctor alloved him to be taken home. nur Nursing Service visited him three times a day, tvice a day and then once a da? over a period of seventeen veeks. This nan also sail "our Nursing Service saved his little boy's life last vinter when the child had pneumonia." On the Nev England Pover Aeeeciation properties, I used this testimonial in ether Meetings as demonstration of extent of service rendered when necessary. I find that nurses from affiliated Nursing organisations and our own staff Nurses in the field, vhen making the explanatory visits to industries covered with group insurance, usually emphasise the limited service to "chronic eases." As a consequence the executive or representative interviewed gets a very erroneous conception of the type of service our Company renders to acutely ill people; for example, the case cited above. -8- Alao the Nuraea entertain tha idea, that industry uses the nursing service & a check-up for absenteeism. The idea is because of some past experience, no doubt, where certain industries did give calls to the nurses when reason for absence was not given by employee reporting off duty. Judging from my experience of the past five years, having visited over 1100 industrial organizations carrying our group coverage and consulting with nurses in 313 different cities and towns I can say with impunity, that it is absolutely the exception when the industrial management deliberately uses our Nursing Service as a check-up for absenteeism. I find that the average executive is sincerely and humanly interested in the welfare of his employees and would appreciate knowing from the Nursing Services that the ill man or woman employee was receiving adequate care. it is unreasonable to believe that the percentage of calls for Nursing care to chronically ill ei^loyees would be of any consideration and therefore the explanation by the nurse of the limited service to chronic patients at time of her explanatory visit to the industry is out of order. 1 therefore recoanend that we endeavor to stimulate a keener interest in odr group Nursing Service by way of instruction to the affiliated Nursing Services and our own staff nurses in the field as to a more satisfactory explanation to employers of our Nursing Service to eligible group certificate holders. Health Literature and Posters I saw fewer evidences of our Posters on Bulletin Boards in the industries visited this year. This was especially true in smaller industries. Health pamphlets are appreciated by the greater percentage of employees. education to our policyholders by way of suggestions as to distribution of health pamphlets is usually well received. However frequent reminders to our policyholders regarding value of our Health Educational Service may be necessary. It baa bean both interesting and eneourging to find that the average executive interviewed ie very receptive to the suggestion of arranging for Health and Service talks to his enqployees and they are cooperative in arranging for the talks in Company time and especially interested in arranging for talks to voaen employees. Respectfully Submitted Policyholders Service Bureau