Document Zv7w5OvOMj9JLp4gm6KyBGGO

CUSTOMER RELATIONS "To Get Ahead, Plan Ahead" (continued) To develop your plan for increasing brake sales you must first perform an evaluation to identify weaknesses in your dealership's service sales procedures. A good plan for increasing service sales should include: * Increased vehicle inspections Review your prices to ensure you're competitive Review parts inventory * Improve Service Advisor sales skills (could include better/best) Improve other technical knowledge Update equipment to increase productivity and quality Develop a team approach Keep in mind, every winning team has a plan! Your awards for your success comes in the form of an increased income, and the things that increased income will provide for your loved ones. So remember, "To Get Ahead, Plan Ahead". Advanced Brake Service and Brake Lathe Training November. 2003 Produced by Ford Motor Company MOTO 000025 2-13