Document ZJzxGLrVy4xm54Mqk2nBj1nkL

TO: Distribution TfSer* XF: \G /\Q_^ AJO: RF Interoffice Communication FROM: DATE: SUB J: T. G. Grumbles June 18, 1991 RESPONSIBLE CARE 1-800 NUMBER PHONE CALLS VISTA Attached is a form that you should consider using to record phone calls you receive as a result of the CMA Responsible Care* ads. You are not being asked to provide this data, but if you plan on keeping a record of calls, this is a good form to use. T. Grumbles dlj Attachment Distribution: PLANT MANAGERS R. W. Seymour-Aber, L. R. Bauer-Balt, G. D. Williams-Blane, J. Pavao-Hmd, J. Friend-LCCP, J. W. Ware-LCLAB, P. Carrico-LCVCM, H. D. Garrison-Okc, P. L. Foote-Prem, V. W. Weiss-Austin vvv 000006484 CHEMICAL MANUFACTURERS ASSOCIATION June 10, 1991 TO: Responsible Care 800 Number Contacts Responsible Care Coordinators Responsible Care Communication and Public Relations Contacts Inquiry Form for 600 Number Calls The attached form is designed to help those designated as CMA Responsible Care 800 number contacts record their company's calls. The Responsible Care Inquiry Report is suggested as a means for companies to track the types of calls received, the nature of the calls and any actions taken by your firm. CMA will receive monthly call reports from INF0/800 that reveal call trends and call volume. We will share this information with you in CMA News, the Responsible Care newsletter and other publications. VVV 000006485 2501 M Street. NW. Washington. DC 20037 202-887-1100 Panafax 202-887-1237 Telex 89617 (CMA WSH) RESPONSIBLE CARE INQUIRY REPORT DATE: TIME: INQUIRY HANDLED BY: _____________ INQUIRY HANDLED ON (Time/Day): NAME OF CALLER: __ ADDRESS (OPTIONAL) TELEPHONE NUMBER: _________________________________________ TYPE OF CALL: (Direct or 800# referral) ___________ NATURE OF INQUIRY: (particular code/issue, etc.) CALL REFERRED TO: (IF APPLICABLE) ACTION TAKEN BY COMPANY: OTHER SUGGESTED MATERIALS TO HELP COMPANY CONTACT RESPOND: PLEASE RETURN TO: (NAME OF 800# CONTACT) VVy 00006486