Document YDwGjjx8mjK6r6Xw6qeZknQbk

/ /''MONSANTO COMPANY TEXAS CITY, TEXAS September 1, 1965 cc: v T. Andersow J. M. Chamberlin- St. L.ouis A. H. Conrad C. P. Fullerton - St. Louis J. W. Kongable W. H. Lane G. Lunsford W. R. Nisbet R. "W. Roten G. T. Ryan T. E. Shirley W. H. Slager CUSTOMER COMPLAINT TO: FROM: PRODUCT: B. J. Darby W. B. Sheely Vinyl Chloride Monomer COMPLAINT NUMBER 65-17-VCM-4 DATE OF COMPLAINT August 23, 1965 QUANTITY: 72,800 lbs. CUSTOMER: Union Carbide DATE OF SHIPMENT & CARRIER NATX 14954 8/13/65 LOCATION: Texas City P END USE: PVC DETAILS Carbide rejected tankcar NATX 14954 because of appearance. They reported the VCM to be red-brown in color. MONSANTO LOSSES FROM THE COMPLAINT Direct - Freight switching charge of $33 plus rerunning costs. Indirect - Contributed to potential loss of good source of VCM shipment not acceptable by Springfield. SPECIFIC ACTION REQUESTED By customer - meet clear and colorless specification. By Marketing - Production - continue investigation as this is recurrence of the last Carbide complaint. Control Lab - analyze car when returned. SAMPLES CBY 1111269 No samples taken - car returned. /Q W. B. Sheely RSV0032468