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YEAR TO DATE RECORD OF CLOSED COMPLAINTS SORTED BY APPLICATION YEAR
AUGUST 24 1984
YR
1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965
TOTAL
TOTAL
TOTAL
TOTAL
NON-SPEC NON-SPEC
POLICY
POLICY
OTY MATERIAL LABOR
MATERIAL LABOR
148 69,961 216 104,598
59 15,659 80 14,420 145 30,676 59 13,417 44 11,975 42 8,239 54 10,435 60 11,459 74 12,583 62 1,737 36 935 32 260 30 356
8 7 1 5 3
35,469 65,265 18,497 11,804
1,924
740 4,775
9,143 19,370 21,435 67,256 116,409 33,723 19,709 14,115 22,021 24,928 47,912 31,376 18,654
8,212 14,606
2,766 2,139
268 2,110
748
3,648 14,952 17,746 23,946
7,784 800 330
880
TOTAL AMOUNT
118,222 203,085
73,338 117,429 156,795
47,940 31,815 22,354 33,197 41,162 60,495 33,994 19,589
8,473 14,962
2,766 2,139
268 2,110
748
TOTAL 1,165 306,718
139,476
476,908
70,088
990,890
26-AUG-R4 PAGE 1
AVERAGE CLAIM
798 940 1,243 1,467 1,081 812 723 532 614 686 817 548 544 264 498 345 305 268 422 249
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