Document Rjk6pZ1LBVDQZL94eMaaO8aLv

.L(T^- YEAR TO DATE RECORD OF CLOSED COMPLAINTS SORTED BY APPLICATION YEAR AUGUST 24 1984 YR 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 TOTAL TOTAL TOTAL TOTAL NON-SPEC NON-SPEC POLICY POLICY OTY MATERIAL LABOR MATERIAL LABOR 148 69,961 216 104,598 59 15,659 80 14,420 145 30,676 59 13,417 44 11,975 42 8,239 54 10,435 60 11,459 74 12,583 62 1,737 36 935 32 260 30 356 8 7 1 5 3 35,469 65,265 18,497 11,804 1,924 740 4,775 9,143 19,370 21,435 67,256 116,409 33,723 19,709 14,115 22,021 24,928 47,912 31,376 18,654 8,212 14,606 2,766 2,139 268 2,110 748 3,648 14,952 17,746 23,946 7,784 800 330 880 TOTAL AMOUNT 118,222 203,085 73,338 117,429 156,795 47,940 31,815 22,354 33,197 41,162 60,495 33,994 19,589 8,473 14,962 2,766 2,139 268 2,110 748 TOTAL 1,165 306,718 139,476 476,908 70,088 990,890 26-AUG-R4 PAGE 1 AVERAGE CLAIM 798 940 1,243 1,467 1,081 812 723 532 614 686 817 548 544 264 498 345 305 268 422 249 850 BIRD 011314 DELETE WAP-TSL* define TABLE WAR-TBL "01" I "HORIZONTAL CRACKING "02" ; "ELISTER5"03" ^ "CURLING "04". t"WORN GUT "05" . "STICKING-IN- BUNDLES"06" : "CFF BLEND "07" : "WIND DAMAGE "08" : "CLAWING "09" J "STAINING "10" : "RCUGH EDGES "11" : "HCLE5 IN SHINGLES "12" : "UNDER WEIGHT II. II. II II II *t It II. II II. If. 11 "13" J "ALLIGATOR CRACKING "14" : "SHECDING "15" : "WATER SPOTS "16" : "INCORRECT 8ASE GRAN If If. 11 It. "17" "18" "19" "20" - "21" _ !'22 "23" "24" "25'! "26" "27" "281* : "EMBOSSING CRACKING M. J "BUCKLING II, I "SHADING - STAINING II. : "SHADING - EMBEDDING 11 ! "SHADING-- - GRAN-COLOR- I. J- '-'.WRONG -COLOR a j "COMPONENTS- SEPARATED- it. J-- '!COLOR BLEEDING. ii : "CEF- WIDTH- ... - it. : "INCORRECT BASE GRAN it. .ULIM-P-ROPER APPLICATION. it t. ".SPLXCES- it. .. ! 29-'.'.- _t ".COMPONENTS- MIS-ALIGNED" "30" J "DAMAGED.. a "31!'. t "32" : "33" ! "34" S "SHADING - SOAP / TALC" "SHADING-GRAN GRADING a "VERTICAL- CRACKING it "FUNGUS a "35" J -".LACK-OE-COATING"36" : "BRITTLE IL a " 37." ! "38" : "39 " t "40!' -l "41" ! "42-" : "43" : "SHADING-- ti. "MISALIGNMENT it "CCHE ADHESIVE ON .FACE i. "EISHMOUTHING it. "CFF.LENGTH "WIND SEAL DOTS OFF "STICKING IN ROLLS !. it ti "44" "45" "46" "47" J "WRAP ADHESIVE ON FACE1'- : ."WIND SEAL DOTS RUN it J "MARBLEHEAD a : "GRANULE LOSS tt "48" "49" : ! "MIXED COLOR - QLD/NEW" "BLOW QF.FS it "50" ! "CFF SIZE a "51" : "GRANULE .LOSS - ROLLS ii "52" l "CFF .SIZE CUT-GUTS a "S3" : "ASPHALT BLEEDING ii "54" : "BLOOMING ii. "55" : "NCI SEALING "56" ! "CAMEL BACK "57" : "SUNEURST ii gg it : "NCT BIRD MATERIAL n. i 1! II ELSE "NOT ON TABLE" FNn- TABLE DELETE NEhl DEFINE CGNi DELETE. NEWI DEFINE PEC( 01. .CCKFLA 02 .H-.J . .. . 0.2.' 03 t/ / 6PEMSb ( ( _____ 02.__Hi-------------------- --------- ( y. AUMJ&GQ. ..CJi.bd___ '--------------- ftft-tLF'C-G <3 A/ O.O..IZ.. ............-..............-,_atuzA 3 . ( { '( :( 'tj>-Ej'-J.-C ftL L y) ................... 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