Document MvyqGNRvYgqo8odk1jmwVe5a

CUSTOMER EXPERIENCE PHASE 18c2 JANUARY 2025 Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00001 SC_FOIA_0001019 THANK YOU INDUSTRY WORK GROUP MEMBERS American Chemistry Council Center for Biocide Chemistries ISSA -- The Worldwide Cleaning Industry Association Lisa Amadio, Ramboll Rebecca Mannion, Scientific & Regulatory Consultants, Inc. Animal Health Institute Johnna Bridges, Elanco US Inc. Biological Products Industry Alliance Megan Priest, Delta Analytical Wes Marchione, Corteva Agriscience, CropLife America Howard Bochnek, Sr. VP American Infection Control, Inc RISE (Responsible Industry for a Sound Environment) Kristen Cianni, Atticus Edward Duncan, Valent PRIA Coalition Kristen Spotz, RISE Hannah Alleman, ACC Center for Biocide Chemistries Monty Dixon, Syngenta Tais Huber, Adama Council of Producers and Distributors of Agrotechnology Jayne Walz , Helena Agri-Enterprises, LLC Jeremy Malone, Spring Regulatory Household and Consumer Products Association Lisa Amadio, Ramboll Tom Lennan, MGK ED_018475D_00003085-00002 Sierra Club FOIA Request: 2025-EPA-04193 SC_FOIA_0001020 APPLICATION EXPERIENCE ROADMAP PHASE 1-3: DEPLOY APPLICATION/CASE MANAGEMENT DASHBOARD PHASE 4+: DEPLOY END TO END APPLICATION EXPERIENCE SCOPING Internal and External meetings held to gather baseline requirements January 2024 June 2024 REQUIREMENTS GATHERING External Stakeholder Requirements gathering continues Established Weekly Portal Workgroup with all trade organizations August 2024 Demo wireframes and begin active development of Phase 1 PHASE 1-3 DEPLOYMENT Stakeholder Demo, Customer Registration and Dashboards V1Deployment January 17, 2025 Post-launch focus groups and training February 2025 Sierra Club FOIA Request: 2025-EPA-04193 P E3-4 OPMENT & D, PLOYME iT Portal Workgroup Sessions for Design and Business Needs from OPP and Industry Q1-O3: Dashboard V2, V3 Q4 2025: Phase 4+ Development ED_018475D_00003085-00003 SC_FOIA_0001021 APPLICATION EXPERIENCE PAST, CURRENT, FUTURE Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00004 SC_FOIA_0001022 JANUARY MYPEST DEPLOYMENT CREATE USERNAME AND ROLE CHAT PENDING APPLICATIONS APPLICATIONS ROLE MANAGEMENT Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00005 SC_FOIA_0001023 CUSTOMER EXPERIENCE: MYPEST APP NO CHANGES TO CDX ALL Submissions Still Go Through CDX THE SUBMISSION OF APPLICATIONS AND DOCUMENTS RELATED TO PESTICIDE ACTIONS/APPLICATIONS/SUBMISSIONS WILL REMAIN VIA CDX, NOT IN MyPEST Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00006 SC_FOIA_0001024 CUSTOMER EXPERIENCE: MYPEST APP Transparency and Visibility Pursuant to requirements in PRIA 5, MyPest App seeks to provide accurate, up to date information about pesticide applications. It is not expected to directly impact the time it will take to complete pesticide applications Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00007 SC_FOIA_0001025 CUSTOMER EXPERIENCE: MYPEST APP Each Company Must Establish a Company Admin in MyPest No one in your organization will be able to view information in the MyPest App until a Company Admin is established A user guide has been distributed, will be available on the website, and support is available to help your org establish a Company Admin Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00008 SC_FOIA_0001026 CUSTOMER EXPERIENCE: PROJECTED COMPLETION DATE What IS and IS NOT the Projected Completion Date? OPP created the Projected Completion Date in response to registrant requests The projected completion date: IS NOT a new PRIA Date IS NOT a negotiated date IS NOT a reason to call/email the RM/PM IS NOT permanent (may be further updated) IS a work in progress -- target date is February 1 to have 100% of cases populated for AD & RD *BPPD will work towards getting PRIA actions populated by Feb 1, focusing first on new Als, new products and uses, then will work on other PRIA actions, which may go past Feb 1 IS an RM/PMs best current estimate IS an effort by OPP to provide additional regulatory certainty to registrants IS dependent on changes from the Science Teams/Divisions Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00009 SC_FOIA_0001027 GLOSSARY FOR MYPEST APP Company Admin (CA): New role to manage company roles and permissions Company Representative (CR): New role to handle day to day registration activities for all company applications Consultant: New role to handle limited registration activities as authorized by the CA Customer Experience (MyPest, MyPest App): New web view to allow real time tracking of company application information -- AFTER submission via CDX Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00010 SC_FOIA_0001028 CREATE A LOGIN FOR MYPEST Create a Username and Password Request a Role Company Admin Company Rep Consultant ALL ROLES ESTABLISHED PER EPA COMPANY NUMBER Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00011 SC_FOIA_0001029 COMPANY ADMIN ROLE Rights and Permission setting for the Organization is performed by the Company Admin (CA) Minimum of 1 CA -- May have 1+ CA Approves Role Requests CA Performs Role Management (promotion, demotion, approval, rejection) CA may be an employee of the organization OR an outside agent/consultant (likely in the case of a small company or foreign organization) Company Admin Establishment Request Role and Upload Authorization Letter Company Letterhead, Signed by Authorizing Official (c-suite level company official) EPA Admin Verifies the Following 1. Does email domain match Organization? AND 2. Does Name match Company Contact in OPP Database? 3. If no to either 1 or 2, submit letter via CDX for the organization for additional verification Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00012 SC_FOIA_0001030 CDX SUBMISSION INSTRUCTIONS IF REQUIRED FOR YOUR ORGANIZATION Login to CDX Pick Appropriate Organization Click on Registration Review 4. Click on "Non-DCI Data Submission" 5. Use Case 6041 [Meat Meal] 6. Title Document Exactly as Specified Below: [Company Number][Company Name]Mypest Company Admin.[doctype] E.g. "99999 CDX Test Company Mypest Company Admin.pdf" Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00013 SC_FOIA_0001031 COMPANY REPRESENTATIVE AND CONSULTANT ROLES Company Representative View all applications View all pending applications View Company Activity *March Deployment: View product info, ingredient info, chat for Company Consultant View pending applications matching CDX submission email and MyPest user email View Applications as authorized by CA View Pending Applications as authorized by CA *March Deployment: View product info, ingredient info, chat as authorized by CA Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00014 SC_FOIA_0001032 APPLICATIONS All Applications Regardless of Status Open and Closed Applications Limited information No Click-through for more details *March Deployment: View product info, ingredient info, additional case details with click-through to details page Applications Case Number 867530 Product Name BusZap 9000X 519825 Mites( Xtrerne 5;60029 9.87303 Ku y Jake's Lau Lethal Dose Status In Progress Technical. Review Gone Scientific Review In Progress View Ali Due Date 10/1012024 06122 2024 07/2912024 09/2512024 Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00015 SC_FOIA_0001033 Pending Applications Product Name: Ewl : sn Case Number: 0067 Case Subject: A535 Status: Scien Review Product Name: Garr ! , na Oil Case Number: 0061, Case Subject: R271 .J Status: -'articipa yn Product Name: Alpha Beta Case Number: i ll 25 Case Subject: B64 Status: Post-Scienc Regulatory Product Name: Chi Case Number: 006134',_ Case Subject: A535 Status: Technical Screen Product Name: Case Number: Case Subject: A470.1 -__;Itatus: Post-Science PENDING APPLICATIONS Application Date:202 Start Date:2024-07-2(i Original Due Date:2025-01-21 Project Completion Date:-- Application Date:2024-06-13 Start Date:2024-07-04 Original Due Date:2027-01-04 Project Completion I Application Date:202 Start Date:2024-04-11 Original Due Date:2025-05-12 Project Completion Date:-- Application Date:2o Start Date:2024-08-24 Original Due Date:2025-uz-24 Project Completion Date: -- Application Date!1)(11)4-0-16 Start Date:2024-C/ Original Due Date:202, Project Completion Da, - View all allowed pending applications based on role Additional details such as Start Date, Status, and Projected Completion Date No Click-through functionality for January release *March Deployment: View product info, ingredient info, additional case details, and case chat Status Values: Front-end Processing, Technical Screen, Science Review, Post-Science Regulatory, and Public Participation Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00016 SC_FOIA_0001034 ROLE MANAGEMENT AND CHATTER BASICS Admin Activities/CA Role Management Sponsor a new CA, Company Representative, or Consultant Approve or Reject Role Requests for Company Chat Not available in January! March release will enable case click-through and Case level chat/communication! Sierra Club FOIA Request: 2025-EPA-04193 ED_018475D_00003085-00017 SC_FOIA_0001035 CHAT: WHAT IT IS AND IS NOT Chat IS: Available starting March 21! A way to communicate with OPP staff about applications A good replacement for emails A better way to associate communication with specific pesticide applications/requests A better way to track communication over time regardless of the person Chat IS NOT: Available in January! Instant Messaging -- treat it like you do email, e.g. official communication to OPP A Chat Bot -- no instant response from a person or a chat bot Live connection to OPP staff Sierra Club FOIA Request: 2025-EPA-04193 ED_O18475D_00003085-00018 SC_FOIA_0001036