Document KooKby19BXn7mkpgXqE3N872

Marcella Duncan 7-22-04.txt 6 Q. WHAT DID YOU DO AFTER THAT? 7 A. I BECAME THE WAREHOUSE MANAGER OF THE 8 AFTERMARKET BRANCH IN DENVER, COLORADO. 9 Q. AS A CUSTOMER SERVICE MANAGER IN INDIANAPOLIS, 10 DID YOU BECOME FAMILIAR WITH THE CUSTOMERS OF DANA? 11 A. I BECAME FAMILIAR WITH THE CUSTOMERS THAT 12 BOUGHT PRODUCT FROM THE MIDWEST PARTS DEPOT. 13 Q. WAS IT A REGIONAL -- STRIKE THAT. 14 WERE THERE CERTAIN CUSTOMERS WHO DEALT 15 EXCLUSIVELY WITH THE INDIANAPOLIS PARTS DEPOT? 16 A. IT WAS PARTS STORES IN THE INDIANAPOLIS AREA, 17 PRETTY MUCH IN THAT REGION; AND AS A LARGE DISTRIBUTION 18 CENTER, THERE WERE SEVERAL OF THE BRANCHES THAT THEY WERE 19 RESPONSIBLE FOR MAINTAINING THE INVENTORY IN THE REGIONAL 20 BRANCHES. 21 Q. WHAT WERE YOUR BASIC JOB DUTIES AS A WAREHOUSE 22 MANAGER IN DENVER? 23 A. I WAS RESPONSIBLE FOR MAINTAINING, ACQUIRING 24 MORE INVENTORY; KEEPING ANY INVENTORY YOU HAVE IN THE 25 WAREHOUSE TO SUPPLY THE CUSTOMERS IN THAT REGION WITH THE 0235 1 AUTOMOTIVE AFTERMARKET PRODUCTS AND PACKAGED AND SHIPPED 2 AND PREPARED WILL CALL AND TOOK ORDERS. 3 Q. AT THE DENVER WAREHOUSE, WAS IT BOTH 4 DISTRIBUTION AND PACKAGING? 5 A. NO. 6 Q. THE GOODS CAME PACKAGED TO YOU? 7 A. YES. 8 Q. AND THEN IT WAS SHIPPED OUT FROM DENVER TO THE 9 VARIOUS REGIONAL OFFICES AND LOCAL CUSTOMERS? 10 A. MOST OF IT WAS PICKED UP AT THE WAREHOUSE BY 11 LOCAL CUSTOMERS, AND THEN THERE WAS SOME SHIPPING DONE TO 12 CUSTOMERS IN THE AREA. 13 Q. WAS IT THE DENVER WAREHOUSE'S RESPONSIBILITY TO 14 MAINTAIN THE INVENTORY IN ANY OTHER REGIONAL DISTRIBUTION 15 FACILITIES? 16 A. NO. 17 Q. HOW LONG WERE YOU THE WAREHOUSE MANAGER? 18 A. ONE YEAR. 19 Q. AND THEN WHAT DID YOU DO? 20 A. I WENT TO WORK FOR THE VICTOR PRODUCTS DIVISION 21 IN LISLE AS A SALES OPERATIONS MANAGER, THE JOB I 22 CURRENTLY HOLD. 23 Q. AND THAT WAS IN 1987? 24 A. '88. 25 Q. '88. WILL YOU GIVE ME A SUMMARY OF WHAT YOUR 0236 1 JOB RESPONSIBILITIES ARE CURRENTLY. I SHOULD SAY, WHAT 2 YOUR JOB RESPONSIBILITIES HAVE BEEN SINCE 1988. 3 A. CERTAINLY. I'M RESPONSIBLE FOR MANAGING A 4 DEPARTMENT OF PEOPLE WHO RECEIVE CUSTOMER ORDERS FOR THE 5 GASKETS. WE INPUT THOSE ORDERS INTO EACH OF OUR PLANTS' 6 COMPUTER DATABASE. WE'RE RESPONSIBLE FOR THE PRICING 7 SUPPORT FUNCTIONS FOR ALL THE SALES ACCOUNT MANAGERS. WE 8 ARE THE COORDINATORS FOR ALL CUSTOMS COMPLIANCE AND 9 N.A.F.T.A. PROGRAM THROUGHOUT THE DIVISION. I DO 10 TRAINING ON OUR M.R.P. SYSTEM THROUGHOUT THE DIVISION. 11 Q. WHAT'S AN "M.R.P. SYSTEM"? 12 A. MANAGEMENT RESOURCE PLANNING. IT'S THE SYSTEM 13 THAT OUR PLANTS USE TO GET THE ORDERS AND SCHEDULING AND 14 PRODUCTION, AND IT'S JUST THE COMPUTER SYSTEM. I HAVE 15 ABOUT FIVE MILLION IN DIRECT CUSTOMER ACCOUNTS THAT I'M 16 RESPONSIBLE FOR. Page 98