Document BROwNDg0R79nZq6ZegRbLEx4X

Message From: Sent: To: CC: Subject: Killian, Cole [/O=EXCHANGELABS/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=2D49BCB7ECD943178E281A7ADC7C635F-A3B37796-B8] 2/4/2025 7:59:14 PM Sileo, Michael [sileo.michael@epa.gov]; Elias, Michael [Elias.Michael@epa.gov]; Patel, Ketu [Patel.Ketu@epa.gov]; Velarde-Mercado, Edrian [VelardeMercado.Edrian@epa.gov]; Patrick, Dai [patrick.dai@epa.gov]; Spurlock, Christopher [Spurlock.Christopher@epa.gov] Bhatia, Sunita [Bhatia.Sunita@epa.gov]; Arnold, Eileen [Arnold.Eileen@epa.gov]; Caracciolo, Dina [Caracciolo.Dina@epa.gov]; Schindel, Phillip [Schindel.Phillip@epa.gov]; Wilson, Kevin [Wilson.Kevin@epa.gov] RE: NGGS Account Request - Cole Killian Thank you Mike, Michael E., and Ketu! From: Sileo, Michael <sileo.michael@epa.gov> Sent: Tuesday, February 4, 2025 2:58 PM To: Elias, Michael <Elias.Michael@epa.gov>; Patel, Ketu <patel.ketu@epa.gov>; Velarde-Mercado, Edrian <VelardeMercado.Edrian@epa.gov>; Patrick, Dai <patrick.dai@epa.gov>; Spurlock, Christopher <Spurlock.Christopher@epa.gov> Cc: Killian, Cole <Killian.Cole@epa.gov>; Bhatia, Sunita <Bhatia.Sunita@epa.gov>; Arnold, Eileen <Arnold.Eileen@epa.gov>; Caracciolo, Dina <Caracciolo.Dina@epa.gov>; Schindel, Phillip <Schindel.Phillip@epa.gov>; Wilson, Kevin <Wilson.Kevin@epa.gov> Subject: RE: NGGS Account Request - Cole Killian GREAT, thank you, Michael E./Ketu for the prompt assistance! V/r Mike Michael P. Sileo, PMP IT Project Manager Administrative Systems Operations and Customer Support Branch (ASOCSB) OMS-ORASE-EASD US Environmental Protection Agency 1200 Pennsylvania Ave, NW, Mailcode: 3903-R Washington, DC 20460 Office: (202) 564-7864 E-Mail: sileo.micliaelri0epa.gov For questions regarding NGGS Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the NGGS Intranet Site. For questions regarding IAAMS - G-Invoicing Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the MS - G-Invoi( 7 - anet If you are experiencing NGGS issues, please open an NGGS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. If you are experiencing IAAMS issues, please open an IAAMS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. Earthjustice/Sierra Club 2025-EPA-05146 ED_018033_00000470-00001 SC_EVERSPLIT0032110 CF.FIFICX L15. . triPirgT:c1,14011P-.4"rAl, 1.1:11;r11.!1;7171.171P.I .A:Pliiiiirif This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary, or exempt from disclosure under applicable law. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying, or in any way using this message. If you have received this communication in error, please notify the sender and destroy and delete any copies you may have received. From: Elias, Michael chael@epa4-lov> Sent: Tuesday, February 4, 2025 2:56 PM To: Sileo, Michael <aileo.michael@eo.., _pv>, Patel, Ketu <patel.ketu@epa.gov>; Velarde-Mercado, Edrian <Veiardtivier...ado.Edrir -9epa.gov>; Patrick, Dai <.,,Atrick.dai@epa.gov>; Spurlock, Christopher <Sr - Mr' lv> Cc: Killian, Cole <Killian.Co' na.,gov>, Bhatia, Sunita <Bhatia.Sunita@epa.p-- >; Arnold, Eileen <11r r " .!erkgepa.gov>; Caracciolo, Dina <Caracciolo.Dina@epa.gov>; Schindel, Phillip <Schindel.Phillip@epa.gov>; Wilson, Kevin Subject: RE: NGGS Account Request - Cole Killian All, Gautier Killian should now have COMPLY access. Thank you. Michael Elias NGGS Hotline Support Staff Per OGD Guidance: "Please understand, use of emailforfirst contact with the hotlinefor support is not the accepted protocolfor contractor support." Instead, please initiate a requestfor user support by creating a ticket in the new Help Desk system: https://usepa.servicenowservices.com/epa. Whether contact has been made via the Hotline phone or by you creating a ticket in the Help Desk system: a Help Desk ticket is established. Not only will that ticket manage and track the request, itis your best vehicle for ongoing communication with the IGMS Support team. For questions regarding NGGS Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the NGGS Intranet Site. For questions regarding IAAMS -- G-Invoicing Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the IAAMS - G-Invoicing Intranet Site. If you are experiencing NGGS issues, please open an NGGS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. If you are experiencing IAAMS issues, please open an IAAMS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. Earthjustice/Sierra Club 2025-EPA-05146 ED_018033_00000470-00002 SC_EVERSPLIT0032111 From: Sileo, Michael <- Sent: Tuesday, February 4, 2025 2:46 PM To: Elias, Michael <Liias.Michael@ep_: Patel, Ketu <patel.ketu@epa.gc >; Velarde-Mercado, Edrian <VelardeMercado.Edrian@epa.gov>; Patrick, Dai <i,dtrick.dai@epa.gov>; Spurlock, Christopher <S7 Christopher@epa.gov> Cc: Killian, Cole <Killian.Co'7 - 21,,gpv>; Bhatia, Sunita <Bhatia.Sunita@epa.p'T >; Arnold, Eileen 2,Ben@epa.gov>; Caracciolo, Dina <Caracciolo.Dina@epa.gov>; Schindel, Phillip <Schindel.Phillip@epa.gov>; Wilson, Kevin <Wils 112. t_ > Subject: RE: NGGS Account Request - Cole Killian Importance: High Hi Michael E., has Cole been granted COMPLY system access yet? If not, please coordinate and follow-up to ensure he has access ASAP this afternoon. Thanks! V/r Mike Michael P. Sileo, PMP IT Project Manager Administrative Systems Operations and Customer Support Branch (ASOCSB) OMS-ORASE-EASD US Environmental Protection Agency 1200 Pennsylvania Ave, NW, Mailcode: 3903-R Washington, DC 20460 Office: (202) 564-7864 E-Mail: sileo.michaelickpa.gov For questions regarding NGGS Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the NGGS Intranet Site. For questions regarding IAAMS - G-Invoicing Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the k_ _MS - _ . If you are experiencing NGGS issues, please open an NGGS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. If you are experiencing IAAMS issues, please open an IAAMS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. C I FF -WE r4l ip EgAMSEONLS tc0Fr iC i gT This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary, or exempt from disclosure under applicable law. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying, or in any way using this message. If you have received this communication in error, please notify the sender and destroy and delete any copies you may have received. From: Sileo, Michael Sent: Tuesday, February 4, 2025 11:01 AM To: Elias, Michael <Lias.Michael@epa.guv>; Patel, Ketu <Patel.Ketu@epa.gov>; Velarde-Mercado, Edrian Earthjustice/Sierra Club 2025-EPA-05146 ED_018033_00000470-00003 SC_EVERSPLIT0032112 <vp.lardeMercado.Edrian@epa.gov> Cc: Killian, Cole <Killian.Ce .-.!:".7 .Da.gov>; Bhatia, Sunita <Bhatia.Sunita@epa.go' >; Spurlock, Christopher <Spurlock.Christopher@epa.g--->; Arnold, Eileen <Arnold.Eileeh9epa.gov>; Caracciolo, Dina <r- :-->; Schindel, Phillip <Schindel.Phillip@epa.gov>; Wilson, Kevin <Wilson.Kevin@epa.gov> Subject: RE: NGGS Account Request - Cole Killian Thank you, Michael E. Can you also ensure Cole has access to COMPLY by opening an urgent ticket for immediate access to that system as well? V/r Mike Michael P. Sileo, PMP IT Project Manager Administrative Systems Operations and Customer Support Branch (ASOCSB) OMS-ORASE-EASD US Environmental Protection Agency 1200 Pennsylvania Ave, NW, Mailcode: 3903-R Washington, DC 20460 Office: (202) 564-7864 E-Mail: sileo.michaeli':it,epa.gov For questions regarding NGGS Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the NGGS Intranet Si . For questions regarding IAAMS - G-Invoicing Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the MS - G-Inv-"ing Intranet . If you are experiencing NGGS issues, please open an NGGS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. If you are experiencing IAAMS issues, please open an IAAMS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Lkip-. OFTFECE MESEICAN SUDDOST This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary, or exempt from disclosure under applicable law. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying, or in any way using this message. If you have received this communication in error, please notify the sender and destroy and delete any copies you may have received. From: Elias, Michael <E Sent: Tuesday, February 4, 2025 10:58 AM To: Sileo, Michael <6ileo.michael@epa.gov>; Patel, Ketu <patel.ketu@epa.gov>; Velarde-Mercado, Edrian -e.r_ido.Edriang .gov> Cc: Killian, Cole <Killiz n.Co' 7 _da.go->; Bhatia, Sunita <Bhatia.Sunita@epa.gr` >; Spurlock, Christopher <Spurlock.Christoph9r@epa.,.::' >; Arnold, Eileen <Arnold.Eler 1@epa.gov>; Caracciolo, Dina <r:- :1 ->; Schindel, Phillip <Schindel.Phillip@epa.gov> Subject: RE: NGGS Account Request - Cole Killian Earthjustice/Sierra Club 2025-EPA-05146 ED_018033_00000470-00004 SC_EVERSPLIT0032113 All, Ticket INC1581461 has been resolved. I registered Gautier as a new NGGS user and assigned the role of Point of Contact. Name was added to the IGMS HQ_Readers group. Thank you. Michael Elias NGGS Hotline Support Staff Per OGD Guidance: "Please understand, use of emailforfirst contact with the hotlinefor support is not the accepted protocolfor contractor support." Instead, please initiate a requestfor user support by creating a ticket in the new Help Desk system: https://usepa.servicenowservices.com/epa. Whether contact has been made via the Hotline phone or by you creating a ticket in the Help Desk system: a Help Desk ticket is established. Not only will that ticket manage and track the request, itis your best vehicle for ongoing communication with the IGMS Support team. For questions regarding NGGS Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the NGGS Intranet Site. For questions regarding IAAMS -- G-Invoicing Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the IAAMS - G-Invoicing Intranet Site. If you are experiencing NGGS issues, please open an NGGS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. If you are experiencing IAAMS issues, please open an IAAMS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. From: Sileo, Michael < r Sent: Tuesday, February 4, 2025 10:22 AM To: Elias, Michael <Lilas.Michaei@epa.go:'>; Patel, Ketu <patel.ketu@epa.gov>; Velarde-Mercado, Edrian <`,1- Ao.Edrian@ .gov> Cc: Killian, Cole <Killian.Coler >; Bhatia, Sunita <Bhatia.Sunita@epa.gov>; Spurlock, Christopher <Spurlock.Christoph-r@epa. >; Arnold, Eileen <Arnold.r ,ci.Pepa.gov>; Caracciolo, Dina <c >; Schindel, Phillip <Schindel.Phillip@epa.gov> Subject: RE: NGGS Account Request - Cole Killian Hi Michael E./Ketu/Edrian, can you please process URGENTLY this morning? This is a new executive manager that requires access to NGGS and COMPLY ASAP. Thanks in advance. V/r Mike Michael P. Sileo, PMP IT Project Manager Administrative Systems Operations and Customer Support Branch (ASOCSB) OMS-ORASE-EASD US Environmental Protection Agency 1200 Pennsylvania Ave, NW, Mailcode: 3903-R Washington, DC 20460 Office: (202) 564-7864 Earthjustice/Sierra Club 2025-EPA-05146 ED_018033_00000470-00005 SC_EVERSPLIT0032114 E-Mail: sileo.michaelAepa.gov For questions regarding NGGS Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the NGGS Intranet Site. For questions regarding IAAMS - G-Invoicing Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the -G-Ins i,1 If you are experiencing NGGS issues, please open an NGGS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. If you are experiencing IAAMS issues, please open an IAAMS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Hip. This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary, or exempt from disclosure under applicable law. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying, or in any way using this message. If you have received this communication in error, please notify the sender and destroy and delete any copies you may have received. From: Sileo, Michael Sent: Tuesday, February 4, 2025 8:37 AM To: Elias, Michael <L1ias.Michael@epa.gov>; Patel, Ketu <Patel.Ketu@epa.gov>; Velarde-Mercado, Edrian <"- _ er -do.Edriari .gov> Cc: Killian, Cole <Killian.Co Lg_o->; Wise, Melissa <wise.melissa@epa.gov>; Bhatia, Sunita <Bii,,tia.Sunita@epa.gov>; Spurlock, Christopher <Spurlock.Christopher@epa.gov>; Arnold, Eileen rn, ' ' r " >; Caracciolo, Dina <raracciolo.Dina@epa.gov> Subject: NGGS Account Request - Cole Killian Importance: High Good morning, Michael E./Ketu/Edrian, Forwarding NGGS account request for Cole Killian. The HQ Supervisor and Training Office have already approved the below request: /202i, &2 2/4,'2C25 2, 33 z.r COM rRiiadE=:, killian.cole ,epa.gov Please move forward and send confirmation e-mail to the Cole, Melissa, and myself when completed. NGGS help desk to create Comply account. Thanks in advance. V/r Mike Earthjustice/Sierra Club 2025-EPA-05146 ED_018033_00000470-00006 SC_EVERSPLIT0032115 Michael P. Sileo, PMP IT Project Manager Administrative Systems Operations and Customer Support Branch (ASOCSB) OMS-ORASE-EASD US Environmental Protection Agency 1200 Pennsylvania Ave, NW, Mailcode: 3903-R Washington, DC 20460 Office: (202) 564-7864 E-Mail: sileo.micliael@epa.gov For questions regarding NGGS Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the NGGS Intranet She. For questions regarding IAAMS - G-Invoicing Help Desk and Support, Knowledge Base, Announcements, and User Training, please visit the - G-Ins___ 7 iL met If you are experiencing NGGS issues, please open an NGGS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. If you are experiencing IAAMS issues, please open an IAAMS Service Ticket. Need Assistance with Creating/Updating a Ticket? Click Help. This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary, or exempt from disclosure under applicable law. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying, or in any way using this message. If you have received this communication in error, please notify the sender and destroy and delete any copies you may have received. Earthjustice/Sierra Club 2025-EPA-05146 ED_018033_00000470-00007 SC_EVERSPLIT0032116