Document 7RVa4eLzj2zm1YOBKrjGz7Nge

Sh e r w in -Wil l ia ms Pa in t , Va r n is h a n d La c q u e r La b o r a t o r ie s 22V X2M t-3s joieo ROUTINE AND POLICY Consecutive No.__lS2_ Supplement to R L P //153 CQ-TPAIT CCHFID'irriAL TO: tK, ?OBJECT: PRODUCT LIABILITI Expressed and Implied Vfarranty Mr. R. B. Hill* s. letter of !U3-6l Please attach Hr. R. H. rail*B letter of January 3* 1961, : %v m-. - *ccpy herewithj to year copy , of Routine L Policy Bulletin #153 Vaboro subject. : ,. IULCottcn Technical Coordinator tea libel. V _________ .. .." . . ":U y'U- V-. - - ;~r - . -.- ' ;/ ..V- ' Tot ESS IFH JRn SEC ATA RCTI OJG RAII KRB ,rAIIc !TVL JAA CA1 DHH PW/ .. . CKS, RSO.ROL> . ' - . 'V % IKS JatABn tR'_i . ;.V > P*8i;| "Papllcate*. * * ' *' '"=" ---------- ------------- ' 154YB r*OM t h e DIRECTOR OF SALES Cl e v e l a n d January 3, 1961 COMPANY CONFIDENTIAL Subject: Product Liability \ Expressed and Implie&.^Warranty \ \ Important - Read Carefully Through extensive research and product development, the Sherwin-Williams Co. manufactures and delivers to the customer the best possible product finish for the intended purpose. While it is very important that the proper Industrial coating be recommended, there are many other factors of equal importance which affect the success or failure in performancer of a product finish. This is particularly true as modern paint chemistry becomes more complex and new and unique Industrial coatings become available to.industry. . As a manufacturer and supplier of Industrial coatings, we are obligated to ourselves and the customer to see that the proper product or system is' recommended.' and approved by they customer, and that he fully understands the proper application . , of the coating and the results he should expect. Too frequently we are faced with settlement of claims caused by practices .- beyond our control and not due to a substandard or faulty paint product. ' ,. - As follows are important factors which very frequently, are responsible for poor results or failures which must be care fully considered in recommending products':or` systems to Product . Finishing accounts:- Wrong product selected for.purposeV Improper br no preparation of metal' or surface. Use-,of:ixcessiye vbr wrong thinneraV^vy -\ ''Fy - Improper application method or technique. -y . .V : N15603.01 Pdor^h^hg'or. baking 'Conditions;. - "* v `' V:!- '.'j;; - 0007-SWP-0059316 r ! ar-Jigg -2- 6. Inadequate coats or film thickness for expected wear or exposure. 7. Special requirements (chemicalf moisture resistance, etc.). 8. Interchange or substitution of products within a system. 9. Where toxicity of product is a factor. All of the above points are covered in detail, by product, in the brochures or technical data sheets contained in the Brown Label Manual. These should be studied carefully before recommendations are made. Where special developments are involved, full and complete information on the performance of these products for the intended use should be obtained in writing from the laboratory through your Begional or Product Finishes sales office before recommendations are made to the customer. REDACTED FOR PRIVILEGE The selection and adoption of an Industrial coating is the .joint responsibility of the supplier and the customer. In every case involving production line accounts, the coating should be applied, subjected to all of -the customer's tests and end use rejquifements,' and finally approved by the customer as suitable for'his:userbefore being put on his production line.-' Occasionally a prospect asks for a guarantee on an Industrial finish. Neither we nor other reputable industrial . finishes manufacturers can furnish such a guarantee for obvious' reasons. After the customer has tested and approved the system recommended, we do, however, through very strict quality control make every.effort to adhere to the adopted standard to insure expected performance./.- We can recommend a material, but under .... no circumstances'can we.guarantee results. / Many timesi we are subjected to claims because a customer, has. electedi;to change some part of an approved system ' /.in ..the-.interest-of fa'ster. production;,, faster drying, lower. material 'cost.pr -cther'factors. .This practice may arid often.. . .`./doeV weaken;/or completely .destroy durability, adhesion or other ^Ti^c^.^Cteristipeiieven;/though the ..individual/products in-y volved' are:;-up to/standard!in'every respect! and the sale of ' ' ;,s 0007-SWP-0059317 a** v- .. -3- a few gallons of finishing materials for the sake of "getting an order" can result in very substantial losses to your Branch and the Sherwin-Williams Co. When such practices are observed by Branch Managers or Representatives, the customer should be informed, in writing if necessary, that this change is a departure from the recommended and approved system, and that such a change is not in the interest of best finishing practices and that we, therefore, cannot accept responsibility for failures which may result. In the interest of the customer, your Branch and our Company in working with Industrial Product Finishes prospects make certain that you: * STUDY CAREFULLY THE CUSTOMER'S REQUIREMENTS. * FOLLOW THE RECOMMENDATIONS CONTAINED IN THE TECHNICAL INFORMATION AND BROCHURES AND RECORD YOUR PRODUCT OR SYSTEM RECOMMENDATION IN WRITING. SENDING A COPY TO YOUR REGIONAL INDUSTRIAL OFFICE FOR FUTURE REFERENCE. * HAVE YOUR CUSTOMER TEST AND APPROVE THE PRODUCT . TO HIS OWN SATISFACTION BEFORE ADOPTING IT-FOB USE. * IF THERE IS ANY DOUBT AS TO THE SOUNDNESS OF A RECOMMENDATION OR FINISHING PRACTICE, WHETHER IT BE A LISTED OR SPECIAL PRODUCT, ASK FOR HELP AND GET CONFIRMATION FROM YOUR REGIONAL OB INDUSTRIAL OFFICE BEFORE MAKING THE RECOMMENDATION. BHH/b Regional Directors Assts. to Regional Directors , Area Managers ,, Ind.;Zone;Managers..^;;:...:-.. Branch Ind. Supervisors _ . Reg. Branch Managers v. -/Branch Dealer' Repsi'.Ci Branch FMI Reps. :'r' ; '- -.Branch' Comb.-Reps'.-^:.t'- ... .fAW BCB-LB DSG. LF ^BH HJLC(20). TJM 0007-SWP-0059318