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wy Outlook VOL. 14 NO. 5 NEWS FROM NAPA HEADQUARTERS.................... 5 A quick rundown on some of the latest information from NAPA Head quarters, including your Fall '81 national network advertising schedule, two new staff additions and a sneak preview of what's coming in '82!!!!! CHANGING THROUGH THE YEARS: TOWNSEND AUTO SUPPLY....................................... 6 In business since 1927, Townsend Auto Supply of Niagara Falls, New York has prospered through the changing times. Here's a look at how the store has grown over the past 54 years, with some business insights from past owner Elwin Townsend and his son Louis, current president of Townsend Auto Supply. toibi ca>r''*ce|P|*_______ _ ri5TEocH7rmEis ro'rr-;^ , i0ia'c*h ----- --------- -- reXPicTEO CASHBfctAMC* a' wnwno01 ,t,e ZZL** ,iem 91 t ChtnCeaM,c* , 2 e.oacieo caaMjaia^ce cl moM* ' 13 DCV0 *ou.no c**" ,4 Snort-.erm ioa nacoea l ,, ,ltm ,3 .a ,3 ennui "em 'JM.,wl casn PLANNING FOR THE YEAR AHEAD: HOW'S YOUR CASH SUPPLY?................................... 9 The amount of cash a company needs for financial health and growth depends upon a variety of factors, as different stores have varying re quirements and future goals. Here are some suggested ways for store managers or owners to determine if they're operating with the most ade quate cash supply. ALERT TO ALL SALES OPPORTUNITIES: TODAY'S PROFESSIONAL INSIDE SALESPERSON............ 12 The past few issues of OUTLOOK have dealt with three potential sales growth areas, all of which have a direct impact on the way the inside salesperson performs his job. Here's an indepth look at what each of these three critical areas -- machine shops, related selling and remanufactured parts -- will mean in relation to counter personnel. DATELINE NAPA....................................................... 23 Items of interest to NAPA and its people: From cars to boats to fire trucks, NAPA has what it takes! NAPA OUTLOOK VOL. 14 NO. 5 Chris McLean, Editor & Director of Communications Published periodically in the interest of NAPA Jobbers, Distribution Centers and Manufac turers across the nation. When notifying us on a change of address, please mention NAPA OUTLOOK and give us the old address along with the new address and zip code. Litho in U.S.A. NAPA HEADQUARTERS Suite 1129, Parklane Towers West, Dearborn, Michigan 48126 2