Document 5kr96ejrprwaLn32JG9MwpVb0

7, Vrrhulcrv furry Cropp cfc, last shipment of special Typo D to World Trade Center Tfco loot 800 bog shipment (20 ton*) shipped to the World Trade Center vo* sprayod on Friday, Dee* 5th, Saturday, Dee, 6th and half of Sunday, Dec, 7th, *r Of the 20 tons of materiel sprayed to .the 10th floor exterior columns on this project, approximately 600-700 bag* of the material washed off as clean as a whistle Croc the exterior columa on this job, . On reporting this experience feo/rank $tupf, he Couldn't believe that this .could happen. On Dec, 9th, 1967, Frank Scuspf and Slggy Suoakl visited tho World Trade Center In the cocyany of Allen Bagsojwr to vlov this *-**- -r^g, Aa Alien reports to t*, he got the usual dribble of suggestion* as to hov to cure the problem. Such ao, ue are* spraying tcowet, vo should change the dlapersar tip from a 60 to a 76 tip and there vac too such hoc* an the floor, A* Allen knows, as I know, as you knov, as Frank Stvrapf knout, and as Bob Rath knows, none of those suggestion^ are going to cure vhat Is the roe! problem of this material on the World Trade Center, Since vo all knov tho problem but unfortunately don't have tho guta to tell each other In our own company* wcknow that the real orobloa la the busy,* poor, substandard product that ve act trying to g*t our customer* to accept and apply, and don't give me that the weather may have been cold,or tho distance of the spray nestle cay eg incorrect,or 4hu a count of tho blower pressure cay be off,or the.disporsar tip oay be the wrong one, because all of chase things have been actually field tried on this job and ue are headed for potential disaster - to put It very bluntly. If this cocpany doesn't realise now, that tM product vo are shipping to our customers Is poor quality. Inferior quality for vhleh ve are asking list prices or prices above vhat la atkod for by our competitors, arid for vhleh vc arc aaklng our applicators to apply 20 to 00 per cent more material for, and for vhleh ve have no rl8ht or.reason to ask a greater price for, no trxtter how you look at It,* then ve had better vaka up very, yery soon to this fact, . X can no longer accept that ve are trying very hard to overcome our problems. Our customers really don't give a dec how hard a foreman or suparlntendcnt vorkf In our plant. It doesn't ssean tve good dans to hie that a superintendent is loading a truck. All he wants, and he has a perfect right to expect, since . he la paying a prealua and applying extra material ovr vhat our cccpetltor* do. Is a product that does vhat ve say It will do. Whether ve have the dally IBM Inventory report, or vhethur ve moasure something on a slide rule really Isn't pertinent to our real corporate problems, Tho'sooner ve begin to learn vhat our real problems are, then and only then vlll vc be able to achieve profitable Sales, 2 ,*or ovr one year, tha $ali Department hat livad with aub-tfcandard,- tub-par# . below quality wfcarlal product*. -ty-Bftttj and y*alf, h*va overcome complaint upon complaint with very tow contractor# Atkin* for computation for exparlancaa .v <iua to rocktj vira# nutt# bolt*# lathi paptr bag* In the product*. I foal va hava come to tha end of the line. Our contractor! foal va have coma to the end of tha lint. Please, no further Aabljuou* excuiat. You vnt a company * then * let** taka chi product# Harry Cropp oci K* hath F. Scumpf A* Besteat? H&D Flit . VIC file KSC * i \