Document 4azp5avLg7BZ1y93NYgVwJ3ER

CUSTOMER RELATIONS Using the Around the Wheel Report Card (continued) However, use of the Around the Wheel Report must be consistent on all vehicles, regardless of mileage. If you start from the 1" 5k service your customers will expect the inspection whenever service is performed. If you only complete the inspection at higher mileage you lack credibility. Service Advisors must inform customers at time of write-up that an inspection is part of your service. After all, failure of a brake system component can cause a safety concern that may be as hazardous as a pilot not flipping that switch or turning that knob, and could result in a very short drive! Advanced Brake Service and Brake Lathe Training Produced by Ford Motor Company MOTO 000019 November, 2003 2-7