Document 4KLybKYOQe8VappQY0BZ1a3j

From WIN Oate Suoieer DTD - Missouri Plant 523-1328 September 2. 1983 PRODUCT ADVISORIES m 3 - PLAINTIFF'S K:? EXHIBIT - WH-870 S3 tf PITTSBURGH GATEWAY J. P. Gormley cc: R. Ratica J. Karnash JEFFERSON CITY cc: J. D. Borst B. P. Camp ATHENS cc: H. W. Book J. R. Witherington pE--i!n We are periodically faced with situations where we must contact customers and advise them of potential product problems, often resulting in repairs that must be made in the field, or the return of units, to the factory for repair. We have developed internal procedures to assist us and help document these efforts, and over the next few months they will be expanded to provide better documentation for handling these situations. I would appreciate any support you can give us. such as Corporate Guidelines, that will help us assure ourselves that we are asking all the pertinent questions and following the proper procedures in these cases. R. IR. Schrieber Product Manager, DTD 4667M Discard Oate: SB IHI &B