Document 3exZLL9EdyYY29YpVoEjQpoDy

CC: 3. S. Jorgenson - Wilmington 3. Smith - Ardmore Legal ^r.,,.|THrs~py January 15, 1963 Mr* J. A. .tarlan Oypaon Products ..'anager Johns-iianvllle Salas Corporation 22 East 1*0 th Streat Kew York 16, Hew York Dear Joe: SUBJECT! J-ti Complaint P?-21-9, Datod 12/28/62, Star Build ing Specialties The subJoet oomolaint has Just bean received along with the reply of the plant dated January 7* It is noticed that this material was purchased and shipped on 8/17/62 and then over four months (19 weeks) later the sales man submits a report of ooaqplalnt indicating a late delivery and the fact that the dealer paid #10*00 waiting time to his crew* We cannot consider complaints such as these in any sense of the word* If the trueker oat of the Wilmington Plant is not making the time deliveries. It should be brought to the attention of the Plant Manager within a day or two, if not tba asms day so that corrective measures can be taken to prevent it reooouranee* Any payment made on the basis of such s delayed report cannot be allowed on the part of Beatwall to J-M* Vary truly yours. BKSTWALL CSRTAIK-TESD SALKS C'JR? C* E. Abbey Administrative Assistant Director of Merchandising CEA*sad CC* Johns- Utnvills Philadelphia Sales SGP 0024531