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Customer Inquiry? The future takes a step back into the present with NAPA's new Customer Inquiry Program (CIP). Designed especially for your traditional customers, this program lets those customers check on parts availability and ordering through the use of a computer terminal. With a TAMS terminal in your store and one in your dealer's place of business, NAPA's CIP is both a time-saver and a money maker. See how. Page 12 Keeping Up with Tradition Your traditional customers are the largest segment of your market. An important fact to remember when you're consider ing which NAPA programs to present to your dealers. Pied mont Division Vice President Frank Dial talks about how and why NAPA AUTO PARTS stores are taking advantage of the AutoCare Program. Page 8 ssasai Oil-less List for EPA The Environmental Protection Agency (EPA) has ruled that oil will not be regarded as a hazar dous waste. Good news for repair and machine shops and service stations. There's a likelihood that by 1990 fuel injection systems are going to be the dominant type of engine. And, General Motors is planning to offer an op tional computer in 1989 models. Flip to Industry Trends to find out what's going on in the in dustry. Page 20 Who's Calling, Please? It could be the SILVERLINE Mystery Caller, a new program from NAPA Belden which could win your counterpeople some silver. Read about how to make purchasing easier for your customer with Header Cards and discover some of the positives and negatives of using coupons as well as some facts to enhance your merchandising efforts. In Creative Selling. Page 14 Wires, Vacations, Cam Kits & Compressors NAPA Temp Products has added a new twist to their 1987 technical clinics -- vacation give aways for participants, instruc tors and sponsoring NAPA Job bers. NAPA Belden has increas ed its wire set coverage for im port vehicles. NAPA Engine Parts introduces an MPG-Power Cam Kit to its engine kit line. And. NAPA Air Compressors ex pands its line with the addition of three new air compressors. It's all part of the news and new pro duct information you need to keep your NAPA AUTO PARTS store. One Step Ahead. Page 18 Knowledgeable counter people, increased sales from repeat business and customers who come to trust not only NAPA brand parts but service and advice that stands behind those parts. Those are just some Members of the Club Fourteen NAPA Manfacturers recently became members of NAPA's 95% Club. The club is made up of NAPA Manufac turers who have met 95% or above of their order fill rates dur ing the past calendar year. Discover which fourteen of the NAPA Manufacturers were in itiated into this prestigious club for 1986. In Dateline. Page 22 Advertisers Mac's............................. Page 2 Martin-Senour . . . Pages 6 & 7 NAPA Belts & Hose . .Page 9 NAPA Fuel Pumps . Page 11 NAPA Engine Bearings................. . . Page 13 NAPA Temp Products................. .. Page 15 MEG ....................... .. Page 17 Echlin....................... .. Page 19 Rockford Products . . . Page 21 NAPA Timing Products................. . . Page 23 Parts Craft.............. . .Page 24 of the benefits NAPA AUTO PARTS store owner Steve Butz realized from the NAPA Profes sional Program. In Jobber Insights. Page 4 NAPA OUTLOOK Vol. 20 No. 3 May, 1987 Kathy Randall Editor & Communications Manager Tim Kelley Assistant Editor and Communications Coordinator Dan Shaw Contributing Editor Published periodically in the in terest of NAPA AUTO PARTS stores, Distribution Centers and Manufacturers across the nation. When notifying us on a change of address, please mention NAPA OUTLOOK and give us the old address and zip code. Litho in U.S.A. NAPA HEADQUARTERS 2999 Circle 75 Parkway Atlanta, Georgia 30339 1987 National Automotive Parts Association N'o part of this publication may be reprinted without the expressed permis sion of the National Automotive Parts Association. 3