Document gDD2mj65pO3NZ0X2q7ZX0301G

ABDO0005344 ABD00005345 Vista Chemical Company Crisis Communication Manual VIS1A ABD00005346 Distribution List--Aberdeen Bob Seymour Steve Vincent Kenny Akins Joe Beall Ted Nickerson Chris Markerson John Olson Steve Hillman Dan Miller Jim Edwards Tommy Cummings Main Office Copy ABD00005347 SECTION 1--OVERVIEW-CRISIS COMMUNICATION Table of Contents TAB 1--Vista Chemical Crisis Communication Policy Statement.................................... 1 TAB 2--General Guidelines for Effective Crisis Communication A. UNDERSTANDING--What is a Crisis?...................................................................................... 2 B PREPARATION--Before the Crisis ........................................................................................... 3 C ACTION--During the Crisis.................................................................................................... 8 D REVIEW--After the Crisis............................................................................................................12 TAB 3--Media Relations A The Press. Who are these people9 Understanding the media......................................................................................................... 14 B How do I explain it to them9 Communicating technical information .................................................................................17 C. Do's and don't's of media relations.................................................................................................19 D. Responding to rumors................................................................................................................ 21 E Easy answers to tough questions ........................................................................................... 23 F Pre-recording radio statements................................................................................. .... 25 TAB 4--Sensitive Issues A Safety of the press and local citizens B Notification of next of kin . . . .... .27 ..28 TAB 5--Background Information A Vista Chemical Company........................................................................ B Environmental laws and regulauons................................................................................ 30 31 TAB 6--Sample Communication Tools A. Press statements 1 Vista case study (4/90 ethylene oxide incident) Initial statement..................................................................................................... 33 If-needed Q&A............................................................................................................34 Update statement #1 ................................................................................................. 36 Update statement #2 37 Final statement..................................................................................................... 38 2. Vista case study (6/90 hydrogen chloride release, Baltimore).............................. 39 3. Vista case study (6/89 chlorination unit fire, Baltimore)................................................40 4. Sample (plant strike scenario)............................................................................................41 B Press releases 1. Vista case study (4/90 ethylene oxide incident. Lake Charles)................................... 42 2. Vista case study (2/90 normal paraffin unit fire. Lake Charles)..................................... 44 3. Vista case study (5/90 EPA/contractor environmental study, Aberdeen).................... 46 4 Vista case study (Feb-Apr '90 Mossville groundwater testing, Lake Charles) Initial announcement................................................................................................... 48 Follow-up announcement. . 51 Vista Chemical Company Cnsis Communication Manual 7/91 ABD00005348 SECTION 1--OVERVIEW--CRISIS COMMUNICATION Table of Contents, cont. 5. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) (24 press releases issued from 10/23/89 through 12/11/89)........................... C. Communication to employees 1. Sample employee work notification announcement................................................ 2. Vista case study (1989 contract labor situation, Lake Charles) Initial memo to all chemical plant employees............................................ Follow-up memo to all chemical plant employees..................................... 3. Vista case study (4/90 ethylene oxide incident, Lake Charles) Initial news bulletin to Vista employees worldwide................................... Follow-up news bulletin to Vista employees worldwide........................... 4 Vista case study (4/90 EPA study, Aberdeen) Memo to all plant employees . . 5 Phillips case study (10/23/89 explosion and fire, Pasadena, TX) Message board copy (pre-recorded phone messages) 10/29/89--9 a.m Message board copy (pre-recorded phone messages) 10/29/89--5 p.m .. 6. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) Memo to all Houston Chemical Complex employees concerning the Family Support Center......................................................................... D Letters to Neighbors 1 Vista case study (2-4/90 Mossvilie groundwater testing, Lake Charles) Initial letter to neighbors................................................... Follow-up letter to neighbors . ... E Letters to the Editor 1 Vista case study (3/90 hazardous waste issue, Aberdeen)........ .. 2 Vista case study (1/91 industrial tax exemptions issue, Lake Charles) F Sample condolence letter................................................................................................... G Sample thank-you letters 1 To the media ... .......................... 2 To city/county officials .... . .................. 3 To industry personnel........................ ................... ..................................... H. Appreciation ad copy 1. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) .. I. Miscellaneous materials 1. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) Handout--equipment diagram and background information 2. Vista case study (4/90 ethylene oxide incident, Lake Charles) Timetable of events..................................................................................... .53 54 55 56 57 58 59 60 61 62 63 65 67 69 70 71 72 73 74 75 76 TAB 7--Vista Personnel Home & Office Phone Numbers A Company Facilities--main phone and fax numbers.................................................... 77 B Personnel at manufacturing, transportation terminal and R&D Locations........................... 78 C Personnel listed by Houston headquarters departments........................................................... 80 Vista Chemical Company Crisis Communication Manual 7/91 ABD00005349 ABD00005350 Tabl Vista Chemical Company Crisis Communication Policy Statement Vista Chemical Company has an excellent record in safety and environmental protection, and we will continue to conduct our business in an ethical, professional and lawful manner. We will do everything in our power to prevent situations that might adversely affect our employees, employees' families, neighbors, customers, suppliers and others. However, no company is exempt from unexpected and unavoidable events. We view the media as a channel through which we can quickly and effectively communicate accurate and understand able information. Vista Chemical Com pany's appointed spokespersons will make themselves readily available to local, regional, national and international press as appropriate, to communicate to the company's various external audiences in an honest, credible and informative manner throughout crisis situations. With this in mind, the Vista Chemical Crisis Communication Manual is provided to offer guidelines for handling the media ifi the event of a company emergency. Vista Chemical Company Crisis Communication Manual 4/93 1 SECTION 1--Overview ABD00005351 ABD00005352 Tab 2--General Guidelines For Effective-Crisis Communication A. UNDERSTANDING-What is a Crisis? Any situation that disrupts normal operations--and one that may be or should be of interest to the public--can be considered a "crisis" for purposes of these guidelines. The "public" will vary depending on the situation Employees, employees' families, neighbors, reporters, city officials and customers may all need to know what has happened and how it affects them A crisis could be: A fire, explosion, or the potential for the same, in or around a plant An in-plant spill or leak, or air or water release posing health risk to employees and/or surrounding areas A pipeline rupture on plant property or involving a Vista product A transportation accident, spill or leak involving a Vista product A strike, work stoppage, picketing or other public labor problem An act of God--flood, hurricane, tornado, or earthquake affecting a plant, office or product transportation A riot, sabotage or disruption by terrorists, involving a plant or a product A bomb threat The kidnapping of company personnel The death of a key executive The death(s) of company personnel due to job injuries or accidents The death(s) or injuries of plant neighbors due to an accident or other incident Perceived health effects resulting from chemical emissions Declining financial performance An indictment, conviction, lawsuit or other legal action against the company or company personnel Government action company Adverse legislation A scandal against the NOTE: The definition of a crisis and the appropriateness of related news stories is relative In a small town, news of a plane crash in South America would receive less coverage than the hospitalization of a local worker due to a job-related accident, because the editor knows his readers care about their neighbors. A few employees picketing in front of an office over a dress code can be headline news in a small town. Incidents like these probably wouldn't require activation of a complete crisis communication plan, but they would require attention to many of the same guidelines outlined in this manual. Vista Chemical Company Crisis Communication Manual 4/93 1 SECTION 1--Overview ABD00005353 Tab 2--General Guidelines for Effective Crists Communication B. PREPARATION--Before the Crisis Preparation is the key to effective media relations during a crisis. The following steps are basic to constructing a plan of action: 1. Name an official company spokes person and alternates for your site. At plants, this is typically the plant manager, with the plant superintendent and other key managers serving as alternates. However, any of the following people may be called upon to serve as company spokesperson, some due to position with the company, others due to the specialized knowledge or training they possess, depending on the nature of the crisis: President & CEO Division presidents Business managers Manufacturing vice presidents Plant managers Division product managers Sales managers R&D product research managers Transportation managers (remote sites and headquarters) Plant superintendents Environmental directors and coordinators Safety directors Employee relations directors and representatives Public affairs personnel 2. Provide media communication training for company spokespersons. Vista provides media communication training through consultant companies in the Houston area. Contact the Public Affairs Department for scheduling It's a good idea to keep a record of employees at your location who've been trained. 3. Name a Crisis Communication Coor dinator and alternates who will: Manage the flow of information to the press and other audiences during a crisis. Give on-camera interviews when the official company spokesperson is unavailable during a crisis. Keep crisis-related equipment in working order and materials up to date (check every three to six months). Work with the Public Affairs Department in Houston to revise the site's crisis communication plan as needed. NOTE: The Crisis Communication Coordinator and alternates should be articulate mid-to-senior level employ ees who would not be directly involved in efforts to resolve a crisis 4. Staff a Crisis Communication Team that will: Help the Crisis Communication Coordinator manage the flow of information to the press and other audiences Guard gates and doors, answer phones, escort media to media center, etc. Help issue employee news bulletins for those who must remain at work. 5. Construct a step-by-step plan for managing crisis communication at your site. The Public Affairs Department is responsible for guiding Vista Chemical Company Crisis Communication Manual 4/93 1 SECTION 1--Overview ABD00005354 Tab 2--General Guidelines for Effective Crisis Communication B. PREPARATION--Before the Crisis Crisis Communication Teams in preparing and revising site-specific plans. Such plans usually follow the basic process flow diagram shown in Example A on the next page. See TAB 2C--"ACTION--During the Crisis," for more information about crisis communication plans formats are available within your site's crisis communication section ) Materials can be divided into two categories--those for external distribution and those for internal distribution only. 6. Gather equipment and materials to Materials for external distribution (for help with crisis communication the press and others) might include. during a crisis. The Public Affairs Department is responsible for guiding Fact sheets with basic information team members m the preparation and about the site. maintenance of equipment and Fact sheets on each chemical used materials. and/or produced at the site. Simple explanation of its Equipment may include the following. environmental impact, if any, and how it fits into company product Walkie-talkies, pagers, cellular chain would be helpful. phones. Fact sheet on safety programs Hard hats, safety glasses, respirators employees are involved in. and other safety equipment for Detailed map of site. Both sheet media and crisis communication size and poster size would come in team members. handy. Basic office equipment and supplies Detailed map of neighborhood area (typewriter, paper, news release ) of site, sheet size and poster size. Map to all possible off-site media These should be available for your use centers at your off-site media center location; Simplified city map showing Vista however, you'd need to verify this and location, sheet size and poster size if not, be prepared to take some of it Simple process flow diagram for with you. each plant process and for the plant i overall. i A double-tape standard cassette Biographies of key managers recorder and blank tapes for pre Aerial black & white photos (8x10 recording radio broadcasts and poster size) and 35mm color Press ID tags. If a serious crisis slides of site occurs you'll need an identification Ground views, same formats as system to separate them from above, of each operating unit, site others at the site or media center building and laboratory interior Keep a log of tag numbers Four-color "This is Vista" distributed and press personnel brochure Contact Control Forms, names. (Name tag and log sheet 713/224-2244 to order Vista Chemical Company Crisis Communication Manual 4/93 2 SECTION 1--Overview **5 '7 ABD00005355 Tab 2--General Guidelines for Effective CfiSis. Communication B. PREPARATION--Before the Crisis Vista pocket folders--routinely used for press kits. Contact Control Forms to order. Materials for internal reference or resource only might include: Process-flow diagram of site's crisis communication plan Detailed site fact sheet, with sensitivities highlighted, environ mental improvements described and worst-case scenarios outlined. NOTE: Books containing Material Safety Data Sheets should be readily available in the Crisis Communication Coordinator's office 7. Assemble standard press kits. It's a good idea to stuff several of the Vista pocket folders with some of the basic materials listed above, so you'll always have plenty of standard press kits ready to go. Specific information, such as a fact sheet concerning benzene or the plant's safety programs for employees, can be added easily and quickly if needed. 8. Select primary and alternate locations for a "Command Center". The command center is the heart of a crisis It's where people will come together to find answers and solutions to resolve whatever situation is at hand At a plant, the primary command center is typically the plant manager's office or a nearby conference room. However, in some situations, access to an office with working phones and other equipment on Vista property might be impossible Alternate locations might include: Other companies' offices nearby City or county offices Public school buildings Recreation centers Hotels/motels The locations you choose should have adequate phone lines and basic office equipment available (typewriters, copy machines). Tour the facility, meet with the person in charge and review the company's crisis communication plan with key staff members there. Get their approval before adding the facility to your list. 9. Select on-site and off-site media centers and alternates. Ideally, on-site media centers should not be in close proximity to plant operating units or to the Command Center, where personnel are working to resolve the situation. Conference rooms are a typical choice, but in order to serve the press well these rooms should contain: Extra phones and phone jacks. Extra electrical outlets Space for about 15 to 20 chairs and either one large table or several small ones. Using off-site media centers, in most situations, is probably best for both site personnel and reporters Doing so allows the Crisis Communication Coordinator to manage the flow of information more easily, the safety of the press and others is assured, and Command Center personnel are free to concentrate on resolving the crisis without the possibility of interruption Off-site alternate media center locations might include: Vista Chemical Company Crisis Communication Manual 4/93 3 SECTION 1--Overview ABD00005356 Tab 2--General Guidelines for Effective Crisis Communication B. PREPARATION--Before the Crisis City or county offices Public school buildings Recreation centers Hotels/motels 10. Establish a plan for a family assistance center. First, research counseling services in your community. The American Red Cross, Umted Way agencies and local hospitals may be able to provide around-the-clock counseling services to employees and their family members in the event of serious injuries or deaths. Next, select a list of possible sites, away from the media and command centers, where an official family assistance center could be set up. Some agencies or hospitals may allow Vista to use their facilities. If none is available, consider renting a trailer and parking it near the site. A family assistance center should contain: Dedicated phone lines for use by employees and family members only. Small private rooms where grieving family members could retreat and private counseling sessions could be held Rest rooms and an area to set up refreshments around the clock (coffee, snacks, etc.). information about the status of the situation and about company benefits plans Personnel from the Houston Human Resources Department are available for backup if needed. Plan to have local clergy available at the center as well 11. Train "front-line" personnel (guards, receptionists, secretaries, etc.) in how to handle press calls during a crisis. Not having trained personnel answering your phones during a crisis could lead to confusion and misunderstanding for reporters when they call Contact Public Affairs in Houstion if you need assistance in training front-line personnel 12. Conduct frequent, regular crisis communication drills. The Public Affairs Department in Houston is responsible for assisting your site's crisis communication team with drills. Having "reporters" and "cameramen" show up at your door unannounced during a regular site drill is an excellent way to allow employees at all levels to practice their response to the press. 13. Revise your site-specific crisis communication plan FREQUENTLY. Annual reviews and revisions of your site-specific plan are a must-- the Public Affairs Department is available to assist you with this task. In the event of an emergency, a Vista employee relations representative should be available at the center at all times to maintain direct contact with family members and provide Vista Chemical Company Crisis Communication Manual 4/93 4 SECTION 1--Overview ABD00005357 Tab 2--General Guidelines for Effective Crisis Communication C . ACTION--During the Crisis Once a crisis has begun, it's the job of the Crisis Communication Coordinator and team members to manage the flow of information until the situation is resolved or the intense crisis phase has ended. Under difficult circumstances, when employees are tired, reporters are pressing for updates and citizens are worried, maintaining control is even more important than ever 1. Call crisis communication team members. Refer to TAB 7--"Vista Personnel Office and Home Phone Numbers" if the crisis occurs after hours or on a weekend 2. Set assignments for team members. You'll probably need: guards for the gate and/or doors people to answer the phone (especially if clerical personnel are not at work or have been sent home). escorts to accompany the media or direct them to the media center. "gofers" to run errands, deliver messages, pick up food, etc. extras on call to relieve other team members if crisis is prolonged (Houston Public Affairs Depart ment will relieve crisis team once on the scene). 3. Select media center Meet with team members and person in charge to select location based on nature of situation Make sure you select a location away from the Command Center. 4. Gather facts Not all of the information you gather may be Vista Chemical Company Crisis Communication Manual 5/94 1 released to the press, at least not right away. To gather facts, start with a reporter's basic questions. NOTE- Review TAB 3--"Media Relations," before writing your initial statement.) WHO? - Get the number of people involved and their names - Ask about extent of injuries and where each was taken for treatment - Ask if family members have been notified; if not, who will do it and when7 WHAT? Stick to verified facts. - What exactly happened7 Was it an explosion and fire or just a fire? - What's the status7 Find out what's being done to control and end the crisis. Ask for simple explanations to technical answers Ask about continuing danger to life or health for employees and citizens. - Find out what equipment was damaged and ask for estimates on dollar amounts and time to repair or replace. Make a list of local, state and federal agencies notified and emergency responders on the scene - Ask if the CAER system or other local emergency notification system was activated Ask about possible evacuation and what routes are being considered SECTION 1--Overview ABB00005358 Tab 2--General Guidelines for Effective Cnsis Communication C - ACTION--During the Crisis WHEN? - Try to pinpoint exactly when the event occurred or was discovered. - Double-check with others in volved; make sure there is a consensus. WHERE? - Is the emergency occurring on or off company property? - Exactly where in the plant or building did the event take place? - Ask for names of specific equipment involved and sur rounding units or off-plant structures that might be affected. WHY and HOW? Rarely can these questions be answered imme diately. Example B - Never speculate about the cause of a crisis situation. - Unless a specific cause has been identified and verified, it's best to say, "At this time, we do not know the exact cause of the incident. However, we are conducting a thorough inves tigation and will take whatever steps are necessary to make sure a similar situation does not happen again." 5. Write the initial press statement. Use the process of news writing--put the most important information first, followed in descending order by the rest. The simple statement m Example B below illustrates how this works. Make sure you're familiar with the information in TAB 3--"Media Relations" before writing your initial statement. WHAT, WHEN and WHERE WHO WHY AND HOW At 7:43 a.m. today, a fire erupted in the air conditioning system serving the third floor of Acme Chemical's headquarters office on Sugar Mill Road north of Sampleville. The fire was extinguished at approximately 9 a.m. by the Sampleville Fire Department. Three Acme employees were overcome by smoke inhalation and were rush ed to Memorial General Hospital. One firefighter was treated at the scene for heat exhaustion and later transferred to the hospital. All three are listed in satis factory condition. The cause of the fire is under in vestigation. Vista Chemical Company Cnsis Communication Manual 5/94 2 SECTION 1--Overview ABD00005359 Tab 2--General Guidelines for Effective Crisis Communication C . ACTION--During the Crisis 6. Write the first employee news bulletin or memo. If possible, distribute the bulletin at roughly the same time as the first press statement is issued, to all employees still at work. Distribute periodic updates as the situation changes and new press statements are given. Stay in frequent contact with the Command Center to get the latest information and to get answers to other questions Keep copies of each official company statement as delivered and each employee bulletin as distributed. 7. Notify front-line people. Tell gate and/or door guards, switchboard operators, receptionists, guards in guard shacks, etc where to direct media calls and reporters arriving at the site. Remind them not to respond to reporters' questions. 8. Notify Houston PA. Each member of the Public Affairs Department has an answering machine at home and phone mail at work In addition, we each carry pagers, and we can be paged from any U.S. Vista location. Use the phone list in TAB 7--"Vista Personnel Home and Office Phone Numbers"-- to reach us. 9. Go to the media center 10. Make sure a family assistance center, if needed, is set up immediately. (This task may not be your direct responsibility, but communicating about it will be. See TAB 2B-- "PREPARATION--Before the Cri sis," for information concerning setting up family assistance centers.) Repeatedly announce the center's location, hours of operation and services provided to employees through bulletins and to the community (for family members) through the local press. Make sure the center is staffed at all times by a Vista employee representative-- contact Houston Human Resources for backup, if necessary. Give initial statement to press, or make plans for site manager to do so. Be prepared to give continual updates, both live and taped, even if the only statement you can make is, "The situation is unchanged at this time." Keep a log of press interviews (Use the Press Interview Log Sheets included within your site's crisis communication plan section). Keep a list of questions reporters ask that you cannot answer 11. Bring in a second shift. Check for the need to replace or dismiss Crisis Communication Team members who may need rest. Houston Public Affairs Department members should be on the scene by this time 12. Get approval for press access to the site as safety permits. TV must have pictures to tell a news story At some point, reporters will want closer access to the site Check for safety and get approval on locations where the press can set up equipment. Vista Chemical Company Crisis Communication Manual 5/94 3 SECTION 1--Overview ABD00005360 Tab 2--GeneraLGmdelines for Effective Crisis CommuntcatiQD C . ACTION--During the Crisis 13. Write the final press statement. When the situation is nearing resolution or the intense crisis phase is winding down, write the company's final official statement to the press Consider holding a press conference--an effective struc ture for presenting this final message and allowing reporters to ask wrap-up questions Put the same message mto a press release for delivering or faxing to other media who are not able to attend the press conference. Make sure the statement mcludes an expression of regret that the incident occurred (but not guilt or blame), an apology for the inconvenience or hardship citizens might have endured, and an expression of sympathy for the families of any injured or dead Make sure appropriate people (including employees), agencies, companies, etc., that provided assistance during the crisis are adequately thanked in the statement, including local emergency response teams or mutual aid networks. 14. Prepare for "fallout" reactions and lingering issues. If people have been injured or killed as a result of the event, significant environmental damage has occurred, or the company has suffered severe financial loss, you will most likely be faced with numerous lingering issues However, such fallout reactions can happen even if a crisis has been safely and successfully Vista Chemical Company Crisis Communication Manual 5/94 4 resolved Write down every possible question a reporter might ask concerning these issues and then develop your responses The Public Affairs Department can help with "lf-needed" questions and answers SECTION 1--Overview ABD00005361 Tab 2 --General Guidelines For Effective Crisis Communication D. REVIEW--After the Crisis It's not over yet Follow-up and evaluation are critical. Depending on the situation, you may be spending a lot of your time resolving "fallout" issues and reactions, and you may be involved in a wide variety of activities, some of which are included below. Remember, the Houston Public Affairs Department is available to help with any of these 1. Say "thanks'*--publicly. Use every opportunity you have to thank the following groups, as appropriate: The press Our neighbors Other companies and their personnel Our employees Our employees' families City and county (parish) officials Local emergency response groups, such as CAER Police, sheriff, fire departments and EMR teams The citizens of surrounding com munities Local businesses (such as restaur ants, motels, etc.) Customers, suppliers Anyone who helped, in any way, either directly or indirectly, with crisis resolution should be on this list. Thank them for such things as their assistance, response, patience, understanding, support, keeping citizens informed, etc Be as specific as you can There are numerous tools you can use to get this message out (See TAB 6G, "Sample Communication Tools--Sample thank-you letters," for more ideas ) An end-of-crisis or follow-up press conference Individual letters, on company stationery, from the site manager. Appreciation ads in local papers. Press releases 2. Say "I'm sorry"--publicly. When there's a crisis and people are affected, whether it's a simple inconvenience or a serious threat to life related to Vista facilities or products, it's very important for the site manager to express an apology. And when appropriate, to also express sympathy, sorrow and regret However, don't confuse an apology or an expression of sorrow with an admission of guilt, blame or liability Often, thank-you's and apologies can be mixed in the same message and expressed through the same methods listed above. 3. Follow-up with the press. Reporters will want to know what answers you've found, what changes you've had to make and how all of it will ultimately affect the community They'll also want to visit the site of the event, if they haven't already, for filming or photographing. The following ideas will help with follow up press relations: Draft a detailed "if-needed" statement, with all possible ques tions answered. Prepare materials for a presentation about the event Prepare for scheduled press tours of the site: - Check for safety precautions at event site Vista Chemical Company Crisis Communication Manual 5/94 1 SECTION 1--Overview ABD00005362 Tab 2 --General Guidelines For Effective Cnsis Communication D. REVIEW--After the Crisis - Gather adequate safety equipment (hard hats, safety glasses, respirators, etc) - Select technically knowledgeable, trained guides (preferably those who've received media communication training) - Fmd transportation, if necessary - Assign one guide to watch for and notify press of site equipment or areas that cannot be photographed due to proprietary technology or other reasons - Gather site background info in press kits to distribute at end of tour Initiate press contacts. Call and invite reporters individually or in groups to the site for a presentation and tour. Advise them of proper clothing to wear. 4. Follow-up with employees. If the situation was severe, it's a good idea to continue communication with employees until "fallout" issues have been resolved. Remember that "surviving" employees may need counselmg as well as grieving family members. from a rented trailer, for example, to a local counseling agency In addition to continuing to provide counseling services through the family assistance center, the site manager might consider Employee group meetings for debriefings, or focus groups A crisis update newsletter A crisis update phone line (pre recorded phone messages) Weekly update memos and/or update letters to employees' homes 5. Follow-up with affected neighbors and other citizens. If the situation was severe, and neighbors or other citizens have been adversely affected, a follow up meeting or other communication (possibly through existing community focus or advisory groups) at the appropriate time could help resolve fallout issues. 6. Evaluate crisis communication plan. An honest and thorough evaluation of the plan's effectiveness is extremely important When evaluating, ask yourself and the team the following questions: If a family assistance center was established, it should remain open after the crisis situation is resolved, until it is clear that the counseling services are no longer needed by employees and family members However, as the site and the community slowly return to a normal environment, you may consider decreasing the number of hours the center is open and moving its location What worked well7 What didn't work7 What steps need to be added, deleted? What equipment, supplies, etc, were critical to success7 What equipment, supplies, etc., could you have used7 What equipment, supplies, etc , did you not need7 Vista Chemical Company Crisis Communication Manual 5/94 2 SECTION 1--Overview ABD00005363 Tab 2 --General Guidelines For Effective Crisis Communication D. REVIEW--After the Crisis What advice would you give another plant's crisis communi cation team? What obstacles did you encounter? How closely and effectively did team members work together? What did Houston PA do well? What could Houston PA have done differently? The Houston Public Affairs Department is available to assist you if your plan needs revision. Vista Chemical Company Cnsis Communication Manual 5/94 3 SECTION 1--Overview ABD00005364 ABD00005365 Tab 3--Media Relations A. The press: Who are these people? . . . and why are they bothering me? Freedom of the press is a basic tenet of American society. Members of the "Fourth Estate" take this freedom very seriously Reporters are employees who want to do their job and do it well, just like most people Their job is to find stories and present them accurately, fairly and in most cases, quickly, to their viewers, listeners or readers Every encounter with a reporter is an opportunity to tell a Vista story. If you're prepared and you maintain control of the interview, it can be a worthwhile and beneficial experience for both you and the reporter. When the press calls, they're simply doing their job As a Vista spokesperson, you've got a job to do, too Find out what the reporter wants to know, in detail No one can be expected to enter an interview with little or no knowledge of the subject or intent Asking the following ques tions beforehand can benefit both of you. What's the interview about7 What are some of the questions you'll ask7 What's your slant7 Why are you interested m this story7 How long do you think the interview will last7 What other companies have you talked to? What's your deadline7 Will you want any photos7 (if TV Will you want to film some of the plant7) In what edition will the story run7 (if TV or radio During what newscast will it run7) Remember, you have a right to tape your interview, have other Vista employees present and keep written records of all statements made Journalism is a broad field Print journalism alone contains dozens of specialties, from targeted trade journals to deadline-driven daily newspapers and popular consumer magazines. Although they each want a story, a television reporter has different needs, expectations and methods than a newspaper reporter does. The following can help you understand these differences* A print interview probably will take longer You'll be able to give more facts and background information to a newspaper or magazine reporter TV and radio reporters want "sound bites." Practice delivering your message in 20- to 30-second segments. (See TAB 3G, "Pre-recording radio statements," to help you prepare pre recorded radio broadcasts) In a print interview, the reporter may be more likely to drop a line of questioning and then return to it, taking a piece here and a piece there, or picking up background or quotes from other sources Newspaper reporters may be more likely to follow up on a story than radio or TV reporters Newspaper and magazine reporters must rely more on words to produce colorful images You can help by giving them concrete descriptions, dimensions, colors and sounds Vista Chemical Company Crisis Communication Manual 5/94 1 SECTION 1--Overview ABD00005366 Tab 3--Media Relations A. The press: Who are these people? Remember that the reporter may describe you or the surroundings as well. Written material you might supply about the site, subject or event will be more useful to a newspaper or magazine reporter than a TV or radio reporter The Press: Who Are These People? TV reporters rely on pictures--if a TV reporter is coming to interview you, the interview will be taped. After the interview, a TV reporter may ask the cameraman to "shoot some B-roll" This is a television term for background film, shot usually from behind you with no audio recorded. The reporter or anchorman then records a "voice over" for the newscast A typical organizational chart for a TV station (below) and a newspaper (next page) should help you understand who does what and how it fits together. Vista Chemical Company Crisis Communication Manual 5/94 2 SECTION 1--Overview ABD00005367 Tab 3--Media Relations A. The press: Who are these people? Police Reporter 1 Political L Reporter 1 Govern. Reporter 1 General Reporter Vista Chemical Company Crisis Communication Manual 5/94 3 SECTION 1--Overview ABD00005368 TAB 3--Media Relations B. How do I explain it to them? Communicating to our plant neighbors and others through the press about the products we make at Vista and the materials we use to make them can be one of the most difficult and frustrating tasks we have. Chemical names can sound ominous, and the highly technical processes in our plants may not make sense to a reporter. This can lead to misunderstanding and confusion Fol low the tips listed below to help reporters understand what we do and what u all means 1. Remember that reporters don't speak our language: Speak slowly, say chemical names several umes. Spell chemical names, write them down if necessary Describe each chemical briefly--what form it's m, what we use it for Watch out for industry lingo and buzz-words They're a part of our language but not of theirs Acronyms (things like VCM and SARA) will need explanations 2. List common household or consumer products made with the chemical: LAB--household dishwashing and laundry detergents PVC--plastic wire and cable covers, patio furniture, automotive door and instrument panels Alcohols--personal care products, such as shampoos and cosmetics 3. Use non-chemical names for products, when appropriate: "Detergent alkylate," or "detergent building block" instead of linear alkylbenzene or surfactants "Vinyl," or "a common plastics product" instead of polyvinyl chloride or PVC 4. Draw them a picture; give them a picture. Charts, graphs, process flow diagrams Consumer end-product photos and slides 5. Relate technical explanations to everyday experiences, if possible: How valves work compared to household faucets 6. Illustrate concentrations of chemicals:1 Pans per million - one inch in 16 miles - one minute every two years - one automobile in bumper-to-bumper traffic from Cleveland to San Francisco - one drop of gasoline in a full-size car's tankful of gas - one facial tissue in a stack taller than the Empire State Building - one pancake in a stack four miles high Parts per billion - one second every 32 years - one inch in 16,000 miles - one four-inch hamburger in a chain of hamburgers circling the earth at the equator two-and-a-half times - one silver dollar m a roll of silver dollars stretching from Detroit to Salt Lake City - one bogie in 3.5 million golf tournaments - one kernel of com in enough com to fill a 45-foot silo, 16 feet in diameter - one sheet in a roll of toilet paper stretching from New York City to London Vista Chemical Company Cnsis Communication Manual 7/91 17 SECTION 1--Overview Cnsis Communication ABD00005369 TAB 3--Media Relations B. How do I explain it to them?, cont. Pans per trillion - one second of time in 32,000 years - one mile on a two-month journey at the speed of light - one square foot of floor tile on a kitchen floor the size of Indiana - one drop of detergent in enough dishwater to fill a string of railroad tank cars 10 miles long - one square inch in 250 square miles Pans per quadrillion - one postage stamp on a letter the size of California and Oregon combined - one hand resting on a table the size of the United States - one human hair out of all the hair on all the heads of all the people in the world - one mile on a journey of 170 light yearsl lAlan B Bernstein, THE EMERGENCY PUBUC RELATIONS MANUAL Third Edition (Highland Park, NJ PASE Inc., 1987), p 52 Vista Chemical Company Cnsis Communication Manual 7/91 18 SECTION 1--Overview Cnsis Communication ABD00005370 TAB 3--Media Relations C. Do's and Don't's of media relations Do: Do your homework. Have your statement ready. Verify facts, clear your statement with the person in charge When giving updates, always put any good news first. Take control. Pick your spot for the interview If it's a TV interview, be careful of what's behind you that will appear on the TV screen (a large, roaring flare, for example) Showing the plant in the background during routine operations is fine, as long as no closeups of proprietary equipment are possible Watch out for walkie-talkies, etc in range of reporters' ears Project an atmosphere of calm, competence and professionalism Smile, if appropriate Remember that to everyone who sees the interview, you ARE Vista Show concern, as appropriate. Listen carefully to each question Stay positive. Be honest Stick to the facts Say, "I don't know," if you don't Offer to get an answer back to them quickly, if you can Keep your answers simple Use familiar words--avoid technical jargon Speak m short sentences This helps TV editors looking for 15- to 30-second quotes Correct mistakes immediately Keep your personal opinions to yourself Put down rumors Bridge (find opportunities to turn the discussion) to your message. Be assertive--if reporters continually interrupt, firmly ask them to stop so that you can finish your statement or answer, if they persist in asking the same questions over and over, persist in repeating the same answer, preceded by something like, "As I explained a minute ago Don't: Don't give statements before you are ready Know your facts Practice If necessary, ask someone to rehearse or role-play an interview with you. Don't allow the reporter to intimidate or pressure you Don't go off the record There is no such thing, no matter what the situation, no matter how well you know the reporter, no matter how much they assure you your conversation is off the record This includes the camera--pretend it's always on, because it probably is Don't speculate Don't answer theoretical or "what if' questions Don't release names of injured or dead employees Don't give estimates on the number of employees injured or killed. Don't give estimates of time and money to repair or replace equipment Don't lie Don't lie Don't lie. Lies will ALWAYS come back to haunt you Don't be condescending Don't say the information is too complex or technical Explain it simply, give everyday comparisons or examples Don't lose your temper Don't argue with or debate reporters Never become physical Don't show your emotions--no matter how "close to home" the crisis is You may justifi ably feel intense sadness, fear or anxiety, but showing it to the public in the midst of a tradegy will convey weakness and a lack of control Vista Chemical Company Cnsis Communication Manual 7/91 19 SECTION 1--Overview Crisis Communication ABD00005371 TAB 3--Madia Relations C. Do's and Don't's of media relations, cont. Don't say, "No comment"--it's a signal to the press that you have something to hide Say, "That information isn't available right now," or, "That information can't be released yet because of [legal, proprietary, etc ] reasons," or, "We don't respond to rumors or specula tion." Don't speak for other companies Say, "You'll have to ask ABC Company that question." Don't speak for the industry. Say, "I can't speak for the industry, but I can tell you that Vista.. " Don't lose control of the interview When you've finished your statement and answered what you think are a fair number of questions, LEAVE Tell the reporters when you'll be back--and keep your promise Don't accept responsibility, blame or guilt for the situation. Don't volunteer information Don't try to answer questions you know nothing about Say, "I don't know, but I'll find out" (if you can). Tell them when you'll give them an answer. Don't get stuck in the negative. Bridge (find opportunities to turn the discussion) to a pos itive statement. Don't let reporters change the subject on you in mid-stream Say, "That doesn't have any thing to do with [whatever subject you're discussing]. But I'll be glad to talk to you about that issue at another time." Don't answer questions about lawsuits or other issues Vista is facing in the courts Say, "I can't discuss that [lawsuit, issue, situation, etc ] because it's currently in litigation " Don't answer questions about Vista's insurance coverage Say, "Vista carries broad in surance protection I don't know how the coverage applies to this situation " Vista Chemical Company Crisis Communication Manual 7/91 20 SECTION 1--Overview Cnsis Communication ABD00005372 TAB 3--Media Relations D. Responding to rumors Passed from person to person usually by word of mouth and without secure standards of ev idence, a rumor always gives the impression of truth. Rumors exist wherever a subject is of in tense but temporary interest to an audience, and wherever real facts are absent. The best defense, of course, against rumors not only during a crisis situation but at all times is to maintain frequent, factual communication with the audience concerned. Each rumor has its own audience. It can be set in motion and will continue to travel among a group by virtue of the group's strong interest in the alleged truth being communicated Vista's standard policy concerning response to rumors through the press is a simple one--we DONT respond to rumors or speculation concerning the company's activities However, there may be times when refuting a rumor publicly is the wisest step to take, especially during a crisis, and especially if the rumor is NOT true. Below are reasons why*1 Rumors may lead to scapegoating and blame-placing, which can increase Vista's li abilities. A person spreading a rumor during a crisis may, in fact, be an "enemy" of Vista--a dis gruntled former employee, for example, who seeks to discredit the company and hamper efforts to recover from the crisis. Rumors can hurt employee morale, spread disunity, create confusion and hamper re sponse efforts. Rumors can chip away at favorable public opinion and discourage active support from citizens When refuting a rumor, remember the following:1 Refute the rumor with logic, facts and well-conceived answers. If necessary, ask recognized authorities outside Vista to help you refute the rumor. Make sure the refutation discredits rather than validates the rumor Don't overstate refutations--that adds weight to any kernel of truth in the rumor. Don't repeat catchy wording, slang or themes that are in the rumor Don't joke or ridicule as a means of refutation What if it's true? A rumor that's true is not a rumor--it's a leak Factual information has somehow reached an au dience before it should have. When information is leaked, you'll need to carefully consider a number of factors. You may need to consult with other Vista departments--legal, public re lations or employee relations, for example--before deciding what to do. Sometimes there are specific reasons why information should not be made public "officially" un til another time For example, confirming a rumor about a new product may tip off competitors and destroy Vista's advantage Depending on the situation, it may be best to use the company's standard policy for responding to rumors--"Vista does not comment on rumors or speculation concerning its [environmental prob lems, marketing plans, etc.]" However, remember that doing so may also damage the company's credibility if at a later time the same information is "officially" released. Vista Chemical Company Cnsis Communication Manual 7/91 21 SECTION 1--Overview Cnsis Commumcauon ABD00005373 TAB 3--Madia Relations D. Responding to rumors, cont. If there are no reasons why confirming the rumor might adversely affect Vista or its employees in any way, doing so is clearly the wisest step to take--but be careful to confirm a rumor from a po sition of strength, control and openness. View it simply as an opportunity to make your an nouncement earlier than planned, not as "they've-caught-us-now" or "fessing-up." What about lawsuits that are already public knowledge? NEVER comment on activity related to lawsuits filed against the company until the lawsuit has been settled and an approved statement has been written, no matter how widespread public knowledge about the case may be. Say, "I cannot comment on that situation because it is current ly in litigation "1 1 Alan B Bernstein, THE EMERGENCY PUBLIC RELATIONS MANUAL Third Edition (Highland Park, NJ PASE Inc , 1987), p 36 Visia Chemical Company Cnsis Communication Manual 7/91 22 SECTION 1--Overview Cnsis Communicauon ABD00005374 Tah 3--Media Relations E. Easy answers to tough questions The following are tough questions commonly asked of people like us-- spokespersons for a chemical company-- by the press, with suggested responses- Q: Do you handle hazardous chem icals? A- Yes we do Many of the chemicals we use and make are considered hazardous, some more so than others That's why we take so many precautions to be sure all the chemicals on site are handled safely Putting this in perspective, remember that a chemical plant is not the only place where hazardous chemicals can be found. Almost everyone stores some amount of hazardous chemicals under the sink and in the garage Warning labels on household cleaners, insect repellents and charcoal lighter fluid, just to name a few, remind us that although chemicals are a vital part of our daily lives, they must be handled with caution and safety Q: What's the most hazardous chemical you handle? How hazardous is it? A. Different chemicals have different hazards It would be hard to label one chemical as "most hazardous" because it would depend on the situation and on the specific properties of the chemical concerned For example, some chemicals are highly flammable Others are highly toxic And still others are listed as capable of causing serious illness after long-term exposure. That's why we must take precautions specific to the hazardous chemicals we handle. Chlorine, for example, should not be inhaled, so employees who may be exposed to chlorine wear a respirator The same is true for benzene Hydrofluoric acid, on the other hand, is corrosive and can burn the skin, so all our employees who might come in contact with this chemical wear special gloves, goggles, and other protective equip ment Although it's on a much smaller scale, the same is true for household chemicals When people use a strong household cleaner, such as mildew remover, wearing rubber gloves and making sure the area is well ventilated are simple but important safety procedures Q: What would happen if you had a major release of one of these hazardous chemicals? A- We hope we never have a major release of a hazardous chemical, and we feel confident that such a scenario is unlikely, considering the many safety procedures and special equipment we use However, people and machines are not foolproof, and we realize we must be prepared for every possible situation. We have emergency response procedures in place that we practice as part of our regular plant drills, and we are an active participant in the local CAER group--Community Awareness and Emergency Response (or mutual aid network, etc. Q: What's the worse thing that could happen at your plant? A Discussing worst-case scenarios is purely speculation. At Vista, we Vista Chemical Company Crisis Communication Manual 5/94 1 SECTION 1--Overview ABD00005375 Tab 3--Media Relations E. Easy answers to tough questions realize chemical plant accidents and explosions can happen But we also know our business We take every precaution possible with the chemicals we handle and the equipment we use, and we make sure our employees are thoroughly trained Q: Have you ever been sued by a present or former employee over chemical exposure? A [CONTACT THE LEGAL DEPARTMENT FOR GUIDANCE BEFORE ANSWERING ANY QUESTIONS RELATED TO PAST OR CURRENT LAWSUITS.] Q: How many of your employees have died of cancer in the past five years? Isn't there a connection between cancer and chemical exposure? A. We respect the privacy of our employees, former employees and retirees We would never discuss diagnosis, prognosis or cause of death, unless there is a verified connection to a job-related accident, injury or illness We have no reason to believe that any of our employees has been diagnosed with cancer as a result of job-related exposure to chemicals at Vista The chemical industry is heavily regulated We must abide by OSHA's (Occupational Safety & Health Administration) strict exposure limits for chemicals we handle on site. Our workplaces are continually monitored to check for possible exposure. Q: Do your employees feel safe working in your plant? How do you know? A* I have no concrete data on how safe our employees feel and I will not speculate [UNLESS YOU DO HAVE DATA--SUCH AS YOUR PLANT'S RESULTS FROM THE 1990 RESPONSIBLE CARE SURVEY]. However, I'd be glad to arrange for you to interview one of our hourly employees, if you'd like [DEPEND ING ON PLANT SENSITIVITIES, THIS MAY NOT BE A WISE THING TO DO] We have numerous safety programs and procedures in place for our employees I hope our employees feel safe and I hope they believe we take every precaution possible to make sure they are well protected as they carry out their jobs. Some examples of the outstanding safety programs we have are Q: What about the safety of contract employees? A. We tram all contract employees concerning the hazards of the specific chemicals they'll be working with and around, and concerning the steps they should take in the event of an emergency or an injury. We are confident that our present con tracting companies in the plant, [NAME and NAME] carry the same commitment to maintaining a safe working environment as we do Vista Chemical Company Crisis Communication Manual 5/94 2 SECTION 1--Overview ABD00005376 Tab 3--Media Relations F. Pre-recording radio statements You can pre-record your broadcast messages for radio, which helps not only you but the radio station as well This is especially effective when there are numerous radio stations m town and you need to notify employees about changes in work schedules, citizens about action they need to take, or other news as the result of an emergency at the site What you'll need* A well-planned, brief statement to record A double-tape standard cassette recorder (so you can copy one tape onto another) MORE than enough blank tapes for all radio stations you'll deliver to Crisis communication team members on standby to help copy your message onto blank tapes and deliver the tapes with instructions for broadcast In writing a statement for radio broadcast, use the same basic principles for writing any press statement, with a few twists Answer WHO, WHAT, WHEN, WHERE, WHY and HOW. (See TAB 2C--"ACTION--During the Crisis," for more information on writing press statements) Spell out proper names, technical words and other difficult terms phonetically so you'll have no trouble reading them when recording. Write and record the same statement m 15-, 20-, 45- and 60second segments, if possible, so each radio station can drop pieces of your message into their format Use the following guidelines for writing your segments* - 15-second segment--about eight words per line for about five lines 20-second segment--about eight words per line for about seven lines - 45-second segment--about eight words per line for about 15 lines - 60-second segment--about eight words per line for about 20 lines The guidlines above are rough estimates Use a stopwatch to time your statement as you practice before you begin recording NOTE: You can, of course, write your statement, call each radio station and allow them to record your message over the phone--especially if you do not have the necessary equipment, time or people to take care of pre-recording and delivering the message However, if there are many radio stations you need to reach and you do have the time, equipment and people, pre-recording your message is an effective way to communicate to employees, neighbors and others during a crisis situation See examples on the following page for samples of 20-second and 45-second radio statements. Vista Chemical Company Crisis Communication Manual 5/94 1 SECTION 1--Overview ABD00005377 Tab 3 --Media Relations F. Pre-recording radio statements (:20 radio statement) This is Phil Brown with ABC Chemical Company. Our chemical plant on Highway 93 has an emergency situation in progress. All non-operations personnel in the XYZ unit of the plant should remain home until otherwise notified. Operations personnel in the DEF and GHI units should report as scheduled. Please stay tuned to this station for further advisories. (:45 radio statement) This is Phil Brown, plant manager with ABC Chemical Company in Sampleville. At 2:34 a.m., an explosion occurred in the XYZ unit of our plant, located on Highway 93. A fire resulted, quickly spreading throughout the unit Our emergency response procedures were immediately activated and the fire was extinguished at 4:12 a.m. We do not know the extent of employee injuries at this time nor the cause of the explosion. All non-operations personnel in the XYZ unit of the plant should remain home until otherwise notified. Operations personnel in the DEF and GHI units should report as scheduled Please stay tuned to this station for further advisories. Vista Chemical Company Crisis Communication Manual 5/94 2 SECTION 1--Overview ABD00005378 SEC 3-TAB 1 Public Affairs - Corp ABD00005379 Tab 1--Public Affairs-Corporate A. Corporate Crisis Communication Plan Depending on the seriousness of a crisis, employees and their families; plant, transportation route and other facility neighbors, the news media; city, state and federal officials, RWE-DEA and our customers may all need to know what has happened and how it affects them (see Section I Tab A, for a definition of a crisis) Once a crisis has begun, it's the job of the Crisis Communication Team Leader and team members to manage the flow of information until the situation is resolved or the intense crisis phase has ended. Under difficult circumstances, when employees are tired, reporters are pressing for updates and citizens are worried, maintaining control of com munication is more important than ever. of a complete crisis communication plan, but they would require atten tion to many of the same guidelines outlined in this manual The manager of public affairs will serve as the Communications Team Leader (CTL) and will direct the ef forts of the Corporate Communica tions Team (CCT) Manager of Public Affairs (CTL): Mike Reynolds Ext. 3210, 713/726-0936 Pager: 800/999-6710, code# 9970675 Backup CTL leaders: Karin Knapp Ext. 3219, 713/521-9415 Pager: 800/999-6710, code# 9970677 A crisis occurs: Gretchen Weis Ext 3213, 713/666-9164 1. Manager of Public Affairs in Pager. 800/999-6710, code# 9970676 Houston is informed of the size and nature of the emergency. It is the re 2. The CTL alerts crisis communi sponsibility of the manager of public cation team members. Refer to page affairs or his delegate to activate the 7 for list of team members, their day Corporate Crisis Communications and night phone numbers and their Plan pager numbers The definition of a crisis and the ap propriateness of related news stories is relative In a small town, news of a plane crash in South America would receive less coverage than the hospitalization of a local worker due to a job-related accident, because the editor knows his readers care about their neighbors A few employees picketing m front of an office over a dress code can be headline news in a small town. Incidents like these probably wouldn't require activation The first decision the CTL will have to make, in coordination and con sultation with the site manager in charge, is what level of response is required by Vista? Is a spokesperson from corporate needed at the scene? Who is that spokesperson to be? (see page 7 for the corporate spokesperson list) Does a Corporate Crisis Com munications Center (CCCC) need to be established? Who is needed at the staffed CCCC? Are outside con tractors needed? What other Vista Chemical Company Cnsis Communication Manual 4/93 1 SECTION 3--Corporate ABD00005380 Tab 1--Public Affairs-Coroorate A. Corporate Crisis Communication Plan departments' employees are likely to be needed as our sources? (Examples* Legal and Insurance, Environmental and S&T). Do not wait for the team to gather, make these decisions as quickly as possible 3. Gather facts. The Communications Team Leader will assign a team member to gather information from the site that will be used to make decisions and prepare for responding to news media inquiries, and preparing statements and news releases Not all of the information you gather may be released to the press, at least not right away To gather facts, start with a reporter's basic questions: (NOTE* Review General Section Tab-3 --"Media Relations," before writing your initial statement) WHO? - Number of people involved and their names Extent of injuries and where each was taken for treatment. - Ask if family members have been notified, if not, who will do it and when? WHAT? Stick to verified facts. - What exactly happened? Was it an explosion and fire or just a fire7 - What's the status? Find out what's being done to control and end the crisis. Get simple explanations to technical answers. Vista Chemical Company Crisis Communication Manual 4/93 2 Ask about continuing danger to life or health for employees and citizens - Find out what equipment was damaged - Make a list of local, state and federal agencies notified and emergency responders on the scene - Ask if the CAER system or other local emergency notification system was activated. - Ask about possible evacuation and routes under consi deration. WHEN? - Try to pinpoint exactly when the event occurred or was discovered - Double-check with others involved; make sure there is a consensus WHERE? - Is the emergency occurring on or off company property7 - Exactly where in the plant or building did the event take place? - Ask for names of specific equipment involved and surrounding units or off-plant structures that might be af fected. WHY and HOW? Rarely can these questions be answered immediately. - Never speculate about the cause of a crisis situation - Unless a specific cause has been identified and verified. SECTION 3--Corporate ABD00005381 Tab 1--Public Affairs-Coroorate A. Corporate Crisis Communication Plan it's best to say, "At this time, incident is of a sufficiently serious we do not know the exact nature then the CCCC should be es cause of the incident tablished and staffed at headquarters However, we are conducting a or the alternate site at Baker thorough investigation and Communications, 901 Threadneedle will take whatever steps are The CCCC is to serve as the primary necessary to make sure a center for directing all communi similar situation does not cations during a crisis happen again " 7. Coordinate with Site Crisis Communication Team (SCCT). The 4. Inform senior management. CTL may either serve as or assign one CCT member to serve as a direct 5. The CTL sets assignments for team link to the site Crisis Communi members. cations Team. This individual will To make transportation arrange be responsible for communicating ments for spokesperson and me requests of information to and from dia relations specialist dial 1-800- the site, coordinating the timing of 225-2690, for Vista's travel assis news releases and news conferences, tance. and this individual will serve as the To notify and keep important conduit for approval of statements publics informed (customers, and news releases between Houston CAP members (Citizen Advisory and the site. Panels), RWE-DEA, news media, crisis site community and 8. Assist the site's Crisis Communi political leader-ship) cations Team in preparing To gather accident and statements to the news media, news background information releases, and responses to inquiries To field media calls from the news media. The CTL will To provide a continuous link to assign a CCT member(s) to prepare the site of the crisis (information the corporate spokesperson's gathering and coordination with statements to the news media, up the sites Crisis Communication date statements to the news media, Team) statements to other Vista audiences, To monitor the news media news releases and lf-asked state A media relations specialist to ac ments company corporate spokesperson to site These statements should place a Backups on call to relieve other great emphasis on Vista's care and team members if crisis is pro concern for our employees, the longed community and the environment They should be included in all 6. Establish the Corporate Crisis statements issued by the site crisis Communications Center. If the communications team. Vista Chemical Company Crisis Communication Manual 4/93 3 SECTION 3--Corporate ABD00005382 Tab 1--Public Affairs-Coroorate A. Corporate Crisis Communication Plan Be certain that spokespersons remember the "bridging" technique taught in media training and can bridge to the key message(s) in all Q&A sessions, news conferences and interviews 9. The CTL directs senior corporate spokesperson to crisis site. If the crisis appears to be severe enough that regional or national media will cover the event (e g, multiple loss of life among employees or the public), it is the CTL's responsibility to contact a corporate spokesperson (see list on page 7) and get that spokesperson to the crisis site This spokesperson needs to be the highest ranking corporate officer available (to demonstrate Vista's concern for the seriousness of the crisis). This individual will serve as Vista's primary spokesperson during this crisis. 10. Corporate spokesperson goes to the media center at the site of the emergency. The corporate spokesperson needs to be accompanied by a public affairs employee. The CTL will either assign one of the media specialists from the Public Affairs Department or contract with outside media relations specialists (see page 7 for a list of both internal and external media relations specialists) This specialist will accompany the spokesperson to the site and help prepare for interviews, news conferences, and other important meetings Corporate spokesperson gives statement developed by the Houston CCT while en route. Corporate spokesperson should be prepared to answer questions from the assembled news media A short Q&A session is needed to show our willingness to be forthright and candid with the public. However, this does not mean that the spokesperson can speculate or offer any conclusions not based on fact. It is better to say, "I don't know, but I'll find out" than to bluff, guess or speculate. If a question is asked that the spokesperson cannot answer, be sure an answer is found and communicated to the media. The accompanying public affairs employee's duties will include keeping a log of press interviews and a list of questions reporters ask, keeping the media updated on when the next statement will be made, arranging interviews, helping the spokesperson prepare for interviews and news conferences, and any other communications related tasks that may be needed at the crisis site media center. Stay m frequent contact with the Corporate Crisis Communica tions Center to get the latest information and to get answers to other questions 11. Make sure a family assistance center (if needed) is set up immediately. This task is not this team's direct responsibility, but communicating about it will be. Repeatedly Vista Chemical Company Cnsis Communication Manual 4/93 4 SECTION 3--Corporate ABD00005383 Tab 1--Public Affairs-Coroorate A. Corporate Crisis Communication Plan announce the center's location, hours of operation and services provided to employees through facility bulletins and to the community (for family members) through the local press. 12. Prepare for media interviews. The CTL may designate a member of theCrisis Communication Team to help spokespersons prepare for news interviews, community meetings and meetings with other Vista audiences This may require role playing, development of answers to potential questions, and de velopment of phrases for bridging to key messages and "sound bites " 14. Keep employees informed. The CTL will designate a member of the CCT to develop and distribute periodic updates to employees concerning the crisis. Remember that employee communications must also contain the same (or at least complementary) key messages as do our communications to the news media, community and other important audiences. If possible, distribute bulletins to employees at roughly the same time as statements to the media are issued Distribute periodic updates as the situation changes and statements are given 13. Notify front-line employees throughout Vista. The CTL will assign an individual to serve as the primary contact between Houston and all Vista sites not directly involved in this crisis This individual will serve as a conduit for information concerning this crisis. The first duty of this individual will be to contact all on-duty managers at each of Vista's facilities and have them inform their gate guards, switchboard operators, receptionists, guards in guard shacks etc, where to direct media calls. It needs to be stressed that the guards, operators and receptionists are not to respond to reporters' questions; they are to take names and phone numbers and immediately telephone this informa tion to the Crisis Communication Team. 15. Keep other Vista audiences informed as needed. The CTL may assign CCT member(s) the task of com municating with other important audiences of Vista or advise other managers to do so. If deliveries of product are jeop ardized or canceled because of a loss of manufacturing capacity, marketing employees should contact customers and inform them of the situation. Keeping RWE-DEA informed. Assisting Human Resources m communicating benefit infor mation to the families of dead or injured Vista employees. Other departments that may need to be kept informed during a crisis are. Purchasing, Environ mental, Treasury, and R&D. Vista Chemical Company Cnsis Communication Manual 4/93 5 SECTION 3--Corporate ABD00005384 Tab 1--Public Affairs-Coroorate A. Corporate Crisis Communication Plan 16. Bring in a second shift. The CTL needs to check for the need to re place or dismiss CCT members who need rest 17. Write the final press statement. When the situation is nearing resolution or the intense crisis phase is winding down, write the company's final official statement to the press' The corporate spokesperson should hold a press conference at the site--an effective forum for presenting this final message and allowing reporters to ask wrap-up questions. This press conference may have to occur in Houston if the news media has abandoned the site. If that is the case, use the training room on the first floor at the headquarters building in Houston Put the same message into a press release for delivering or faxing to other media who are not able to attend the press conference. Make sure the statement includes an expression of regret that the incident occurred (but not guilt or blame), an apology for the inconvenience or hardship citizens might have endured, and an expression of sympathy for the families of any injured or dead Make sure appropriate people are adequately thanked in the statement, including employees, agency personnel, people from other companies, local emergency response teams or mutual aid networks Follow up by phone, mail or in person with any "loose ends" that remain 18. Prepare for "fallout" reactions and lingering issues. If people have been injured or killed as a result of the event, significant environmental damage has occurred, or the company has suffered severe fi nancial loss, Vista will most likely be faced with numerous lingering is sues. However, such fallout reac tions can happen even if a crisis has been safely and successfully resolved. The CTL will assign members of the CCT the task of writing down every possible question a reporter might ask concerning these issues and then develop responses. Make a list of people to follow up with. 19. Evaluation of crisis communications efforts. After the crisis is completed and fallout issues are being dealt with, a team made up of individuals both involved and not involved in the incident will review the sequence of events and the actions that were taken in the area of crisis communications This team will propose corrective action that the Public Affairs Dept will incorporate into the crisis communications structure Vista Chemical Company Cnsis Communication Manual 4/93 6 SECTION 3--Corporate ABD00005385 Tab 1--Public Affairs-Corporate A. Corporate Crisis Communication Plan CRISIS COMMUNICATION TEAM MEMBERS CORPORATE SPOKESPERSONS: Mike Reynolds Office Home Pager 713-588-3210 713-726-0936 9970675 * Gretchen Weis Office Home Pager 713-588-3213 713-666-9164 9970676 * Karin Knapp Office Home Pager 713-588-3219 713-521-9415 9970677* Diana Thomas Office Home Pager 713-588-3212 713-955-2829 9970678 * Dena Loughlin Office Home 713-588-3214 713-463-9654 Margaret Gulotta Office 713-588-3352 Home 713-392-3864 Contact Public Affairs Specialists (familiar with Vista operations and available if extra help is needed). Jim Ball Office Home or Bruce Larsen Office Home or Gary Draper Office Home Farm or Paul Gowan Office Home or Wayne Hilgers Office Home Pager 713-588-3480 713-935-0229/ 816-255-4759 713-588-3490 713-496-6329/ 505-986-1480 713-588-3440 713-578-5526 409-399-2513 713-588-3565 713-492-1231 713-588-3545 713-346-1844 9970679 * Tom Sommers Sommers & Associates Office 713-783-1100 Home 713-438-3805 Beverly Freeman Freeman & Associates Office 713-977-5177 Home 713-498-0543 Vista Chemical Company Cnsis Communication Manual 4/93 or Tom Huffman Office Home Pager 713-588-3496 713-579-9832 9970679 * * Dial 1-800-999-6710; enter pager number; enter your number; hang up 7 SECTION 3--Corporate ABD00005386 ABD00005387 Tab 4-^Sensitive issues A. Safety of the press and local citizens One of the first decisions the crisis response team will have to make concerns restricting access--what areas of the plant or facility should be "off limits" to everyone except authorized personnel7 Such decisions might include working with the city and with the local police or sheriff's department to set up roadblocks surrounding the area These off-limit areas will change as investigation and clean-up work progresses. People who do not have a vested interest in being near the event will, for the most part, stay away. However, the press and members of any injured or dead employees' families do have a vested interest and they will attempt to approach the site. For many reasons, it's a good idea to make sure the press and family members are separated Setting up a family assistance center and a media center, at different locations away from the site, will help keep the two groups apart However, all reporters want stories, and TV reporters NEED pictures If the situation is serious and the competition for fast-breaking news is intense, reporters may do whatever it takes to be where the action is first, with little thought given to safety. This is where your crisis communication team comes in To ensure the safety of the press and others, consider the following: If it's not necessary that roads surrounding the site are blocked, assign a member of the crisis communication team to greet press personnel and employees' family members at the gate or door and direct them to the media center or family assistance center If roads are blocked, ask police or other officials at roadblocks to direct press personnel to the media center and family members to the family assistance center Ask for police assistance to dissuade or remove curious on lookers Issue press badges or nametags to each press person who arrives at the scene or the media center-- reporters, producers, camera operators, technical assistants [Press name badge formats are included m each plant section of the manual.] Keep a list of press personnel with their affiliation, city, phone number, etc, as they arrive Determine beforehand the absolute closest "ring"--an area encircling the crisis event where TV reporters can set up their equipment to tape footage or broadcast live reports SAFELY. Offer to accompany them to one of these points at a scheduled time Arrange for escorts Distribute appropriate safety equipment--hard hats, safety glasses, etc. Respond to their requests for closer access by saying, "Your safety is our first priority We cannot allow you to place yourself in potential danger We will let you know when this restriction is lifted " Contact TV stations to communicate your restrictions for helicopters, if necessary Vista Chemical Company Crisis Communication Manual 4/93 1 SECTION 1--Overview ABD00005388 Tab 4--Sensitive issues A. Safety of the press and local citizens As restrictions are lifted, offer to accompany press personnel to closer points Vista Chemical Company Crisis Communication Manual 4/93 2 SECTION 1--Overview ABD00005389 Tab 4--Sensitive issues B. Notification of next of kin Human resources personnel at most Vista plant locations maintain a "notificaiton system," in which each employee has listed the name, address and phone number of a relative or friend who should be notified if the employee is injured or killed on the job In most situations, plant personnel, preferably the plant manager and the employee relations director or safety director, should notify the next of km. However, during catastrophic disasters (such as the 10/89 Phillips explosion and fire m Pasadena, TX), notifying the next of kin is typically performed by law enforcement personnel. It's an un pleasant but necessary part of their job, and most of them are well-trained and experienced in this area If your site is involved m an emergency situation in which injuries and deaths are high, it's probably best to leave next-of-kin notifications to the police and sheriff's departments. Based on the seriousness of the emergency and the availability of Vista personnel, site managers should decide how next-of-kin notifications are to be handled The following guidelines for inperson notification should help Vista employees perform the notifications, if needed. Condolence letters (see TAB 6G for a sample condolence letter) should be sent by the site manager AFTER the family is notified Notifying the next of kin requires sensitivity, compassion, calmness and control Vista will be judged by the treatment we give and the statements we make to employees' relatives REMEMBER--NEVER RELEASE NAMES OF INJURED OR DEAD EMPLOYEES TO THE PRESS OR ANYONE ELSE UNTIL FAMILY MEMBERS HAVE BEEN NOTIFIED. When making notifications, you should:1 Plan to call on the family only after receiving confirmation of death or injury status. Prepare for adverse reactions Consider asking the family's clergyman or physician to aid in the notification. Vista's medical director is also available for such situations Clear all statements and other information to be given to family members with the legal and public aaffairs departments in Houston. Dress conservatively. Visit the family between the hours of 6 a m and 10 p.m Make the visit to the residence as inconspicuous as possible Carry company identification; explain your position with the company Be natural in speech and manner while delivering the news Furnish the next-of-km with a brief, factual statement of who, what, where, when and how the death or injury occurred Tell them what hospital their loved one is in, or where the remains are being kept. Never speculate as to the cause of the event or the prognosis of an injured employee Ask if there is anything you can do Make yourself and the company available to do such things as Vista Chemical Company Crisis Communication Manual 4/93 1 SECTION 1--Overview ABD00005390 Tab 4--Sensitive issues B. Notification of next of kin notifying other relatives or driving them to the hospital. If the decision has been made to offer families survivor assistance, tell them who will be providing this service and how and when they can reach this person. Have this information written down and ready to hand them Don't linger If the family does not need your or the company's immediate assistance, allow the clergyman or physician to finish his or her statements, then leave Contract Employees: The contracting company is responsible for notifying contract employees' next-of-kin, or for coordinating this task with local law enforcement officials. However, make sure the families of injured or dead contract employees have access to the family assistance center during the crisis period. Releasing injury/death information to the press: When making notifications, you should not:1 Make the notification over the phone Make an appointment to see the family (they'll want you to tell them the news over the phone when you call to make the appointment). Hold notes in your hand. Tell neighbors, reporters or others of your message when approaching the house Leave word with neighbors to have the family call you back Speak quickly or without feeling when making the notification. Make gestures or statements that convey a false or superficial expression of sympathy Touch the next-of-km in any manner unless there is extreme shock, fainting or you need to render aid Once all next-of-kin notifications have been confirmed, you (or law enforcement personnel) can release names of the injured and dead to the press through either a press statement or a press release, and to employees through bulletins or memos Age and city of residence are usually given for each person 1 Alan B Bernstein, THE EMERGENCY PUBLIC RELATIONS MANUAL Third Edition (Highland Park, N) PASE Inc , 1987), pp 117-118 Vista Chemical Company Crisis Communication Manual 4/93 2 SECTION 1--Overview ABD00005391 To Crisis Communication Team Members iteroffice ommunlcation From Mike Reynolds Date June, 1993 Subject RULES GOVERNING NOTIFICATION OF NEXT OF KIN FOLLOWING JOB-RELATED DEATHS Carla Payne and Lynn Zimmerman of Vista's Legal Dept, have researched rules that cover how and by whom next of kin should be notified when deaths occur during emergency situations, or as the result of job-related accidents I had asked for their help after hearing from a contact involved in emergency preparedness for the Texas Gulf Coast that laws governing next-of-kin notification do exist The research uncovered some important facts: The States of Indiana, Louisiana, Massachusetts, Mississippi, Oklahoma and Texas have no written laws or rules concerning notification of next or kin following job-related deaths. Such duties are usually performed by a coroner, but a representative of the company or a police officer can also perform the task. The City of Baltimore and the State of Kentucky do have written rules In Baltimore, the Police Dept, has a written policy stating that the police should inform the next of kin Kentucky statues place this responsibility on the coroner. Remember, these rules would apply if a Vista employee is killed,not injured, as the result of a job-related accident. The guidelines for notifying next of kin that are provided within the revised emergency communication manual, under Tab 4--"Sensitive Issues," would still apply for most job-related accidents at most Vista sites. Baltimore and Premiere may want to insert this memo into the Sensitive Issues section of the manual, for future reference. I have copies of the written regulations if you would like to mclude those as well. Contact Lynn or Carla if you need assistance m understanding or interpreting the regulations t ABD00005392 Tab 4--Sensitive issues C. Dealing With The Public's Medical/Property Claims If plant personnel receive a call during or following an emergency, from a member of the general public claiming injury as a result of the emergency, that person should be referred to their doctor or a local hospital for treatment. It would be best to clear Vista payment for such referrals with the Vista Chemical Insurance Department, (713) 588-3552, after hours (713) 497-1053, fax (713) 5883585. However, if the nature of the possible injury requires immediate treatment, the plant manager may authorize payment for medical treatment without clearance from the Insurance Department. If needed, claims adjustment services are available through the company's insurance carrier If such sources are required and you are unable to contact the Insurance Department, you may contact the adjusters directly at the following numbers. Indiana. Kentucky AIAC Claims (515) 221-6800 (800) 242-2921 Louisiana. Texas. Oklahoma AIAC Claims (913) 338-9200 (800) 242-2987 It may be necessary to have someone on staff notify local doctors or hospitals of Vista's intent to pay for such referrals, or for injuries claimed to be as a result of a Vista emergency. Records of such referrals should be kept and the Insurance Department notified as quickly as possible. Massachusetts AIAC Claims (603) 645-7575 (800) 654-6376 Maryland AIAC Claims (215) 283-5600 (800) 242-2733 It is also important to notify the Medical Division in Houston when referrals are made because hospitals and/or doctors may wish to contact our medical team to get treatment advice. Whenever allegations of third-party property damage or bodily injury arise, the form on the following page should be completed and the Insurance Department notified. Mississippi AIAC Claims (404) 705-2200 (800) 242-2418 After Hours Emergency (All Locations) (800) 477-2422 Vista Chemical Company Crisis Communication Manual 5/94 1 SECTION 1--Overview ABD00005393 OCCURRENCE REPORT Use for all occurrences, accidents and incidents which cause injury or property damage to another party Attach Incident Report, Supervisor's Accident Report, or additional pages as necessary DO NOT USE FOR REPORTING EMPLOYEE INJURY VISTA LOCATION LOCATION INVOLVED EMPLOYEE(S) INVOLVED (IF APPLICABLE) TIME & PLACE DATE TIME OF OCCURRENCE --AM LOCATION --PM PHONE DESCRIPTION OF OCCURRENCE NAME PERSONS INJURED OR ALLEDGING ADDRESS & PHONE NAME INJURY ADDRESS & PHONE NAME NATURE OF INJURIES WHERE WAS INJURED TAKEN? NATURE OF INJURIES WHERE WAS INJURED TAKEN? NATURE OF INJURIES ADDRESS & PHONE NAME WITNESSES ADDRESS & PHONE NAME ADDRESS & PHONE DAMAGE DESCRIPTION DAMAGE TO PROPERTY OF OTHERS OWNER NAME, ADDRESS, & PHONE WHERE WAS INJURED TAKEN? EST REPAIR COST IF VEHICLE- YR, MAKE, MODEL LIC PLATE # OFFICE NOTIFIED NOTIFICATION ------VISTA INSURANCE DEPT ------ADJUSTER REPORTED BY INVESTIGATED BY INSTRUCTIONS TO ADJUSTING SERVICE ....... INVESTIGATE IMMEDIATELY ------INFORMATION ONLY ....... OTHER (SPECIFY) S'j a y a a ih t.'i-i.' n m i w ABD00005394 ABD00005395 Tab 5--Background Information A. Vista Chemical Company Some facts and figures about Vista that may come in handy are outlined below Vista Chemical Company became a wholly owned U S subsidiary of RWE-DEA of Hamburg, Germany in 1991. The company was formed July 20, 1984, from assets of Conoco Chemicals Company that were purchased from E I. du Pont de Nemours by a management-led investment team The management team of 35 members has been praised for successfully pulling off what was considered at the time to be a risky venture--a leveraged buyout (LBO). Vista was publicly traded on the New York Stock Exchange from December 1986 to June 1991, when the $590 million purchase of Vista by RWE-DEA was completed. The company's major product areas are: - Detergent alkylates--major building blocks for making laundry and dishwashing deter gents. - Industrial alcohols--also used to make laundry and dishwashing detergents as well as personal care products, such as shampoo and cosmetics. - Vinyl plastic resins, dryblends and compounds--common plastic products used to make such things as pipe, house siding, automotive instrument panels, wire and cable covers and patio furniture Vista Chemical Company Crisis Communication Manual 4/93 1 - Industrial chemicals--including ethylene, vinyl chloride monomer (VCM) and alumina Ethylene is a major raw material for many of Vista's products VCM is used to make vinyl plastic, and alumina is used to make catalysts in the refining industry and as an additive in abrasive household cleaners. Vista has headquarters m Houston, Texas, and employs about 1,700 people worldwide. The company operates nine chemical plants in seven states-- three in Lake Charles, La., and one " each in Aberdeen, Miss.; Baltimore, Md.; Oklahoma City, Okla ; Hammond, Ind; Mansfield, Mass., and Louisville, Ky The company's largest facility, in terms of volume and number of employees, is its Lake Charles Chemical Plant Vista moved its research and development facility from Ponca City, Okla, to Austin, Texas, in the summer of 1989 Vista maintains sales offices in Lisle, 111; Saddle Brook, N J ; Hamburg, Germany; Tokyo, Japan; Singapore; and Houston, Texas Vista holds an interest in Nissan Corporation in Japan and Nippon Aluminum Alkyls SECTION 1--Overview ABD00005396 Tab 5--Background Information B. Environmental laws and regulations Many reporters are well schooled in environmental law Some, especially at large newspapers, specialize in environmental reporting But the more typical reporter has little, if any, understanding of the complex laws and regulations Vista must follow Although Vista's environmental department in Houston and the plants' environmental coordinators are available to help, the following explanations can help you give a reporter a basic understanding of some of the key laws and regulations that cover the field of environmental affairs. The Resource Conservation and Recovery Act (RCRA; pronounced rekra)1 Enacted in 1976 to provide comprehensive regulation of wastes deemed hazardous to human health or the environment RCRA was designed to regulate and control all waste activities by stopping indiscriminate dumping of hazardous wastes, close inadequate and dangerous landfills, stop -other environmentally dangerous waste disposal practices, encourage recycling, and provide a mechanism for tracking hazardous wastes "from cradle to grave " Since the law's passage, a maze of regulations has been proclaimed to ensure compliance More than 300 pages of regulations, explanations and justifications were published in the Federal Register in May 1980, putting RCRA into effect in November 1980 Since then, more than 40 amendments have been issued The interpretation and application of these regulations is dynamic, with significant penalties for noncompliance. Interpretations continue to be issued by the U.S. Environmental Protection Agency (EPA) and often by state environmental agencies, which in some instances have primary responsibility for implementing and enforcing the federal regulations and the option of issuing more stringent limitations Environmental specialists at Vista must be familiar with the specifics of the law, including charac terization of hazardous wastes, internal handling, transportation requirements, disposal facility requirements and local and state regulations. Vista must carefully evaluate and select disposal firms that are m compliance with RCRA regulations for the proper disposal . of our hazardous wastes The Comprehensive Environmental Response, Compensation and Liability Act (CERCLA)--(Better known as "Superfund")' Enacted m 1980 by Congress as a mandate to the EPA to clean up abandoned hazardous waste sites. A broad-based law, CERCLA is known by the pot of money it created--a "Superfund" exceeding $1 6 billion This money was to be used over five years to clean up some 400 waste sites nationwide It was raised by a tax on oil and chemical companies, with costs to be recouped from site owners, disposers and transporters ("responsible parties") Vista Chemical Company Cnsis Communication Manual 4/93 1 SECTION 1--Overview ABD00005397 Tab 5--BackqrouDd.lnfQrmatiQn B. Environmental laws and regulations EPA's enforcement role under Superfund is to ensure responsible party clean-up of sites and spills, and recovery from responsible parties of Superfund moneys spent "Responsible party" includes the owner and/or operator of the site, the transporter if he selected the site and the generator if he contracted with the owner or was negligent. The responsible party may also mclude past owners of the site. EPA's first assignment under Superfund was to identify abandoned hazardous disposal sites By mid-1981, any person who owned or operated a facility that treated, stored or disposed of hazardous waste was required to have notified EPA of the existence of the facility EPA received 9,200 such notifications On October 31,1981, EPA published a list of 115 waste sites scheduled for priority clean-up under Superfund. That figure subse quently grew to 418. The agency began negotiating settlements with those responsible for wastes at the sites. Many people have criticized EPA for moving too slowly on clean-up efforts. On top of such complaints, the public uproar in early 1983 over EPA's effectiveness resulted in top agency personnel being dismissed and Congressional investigations into destruction of documents and fraternization with regulated com panies. The most significant aspect of Superfund from a company's point of view is that fault (poor disposal practices or lack of maintenance by a disposal company, for example) does not matter "Garbage" lawfully disposed of--and forgotten about--decades ago under previous regulatory standards and practices may come back to haunt an unsuspecting company if the EPA discovers a site in which barrels with the company logo and traces of hazardous substances are found. The Superfund Amendments and Reauthorization Act (SARA) Enacted m October 1986 to "beef up" the original Superfund legislation SARA contains many sections One that affects Vista directly is Title III--The Emergency Planning and Community Right-to-Know Act. Through SARA Title III, Congress requires state and local govern ments to work together to develop emergency plans and community right-to-know reporting on hazard ous chemicals The purpose of Title III is two-fold First, to better inform citizens about the presence of chemicals in their communities, and second, to better prepare citizens to respond to chemical emergencies Basically, there are four require ments in Title IllEmergency Planning--The emergency planning portion of Title III calls for states and communities to plan how to deal with chemical emergencies and accidents through the Vista Chemical Company Cnsis Communication Manual 4/93 2 SCCTION 1--Overview ABD00005398 Tab 5--Background Information B. Environmental laws and regulations coordinated efforts of local emergency planning com mittees. These local groups include representatives from law enforcement, industry fire departments, hospitals, citizens and government. Emergency Notification--Emer gency notification requires that public authorities be quickly notified of any accidental releases which could expose the community to any of more than 700 materials classified as hazardous. Inventory Reporting--Inven tory reporting requires com panies to report hazardous chemical inventories to the local emergency planning committee, the state emergency response commission and local fire departments. The informa tion filed under this section is quite extensive and includes amounts of chemicals by category and their locations within the plant. Emissions Reporting--The final provision of Title III requires the annual reporting (each July) by companies of specifically identified chemical emissions These reports are commonly known as 313 or TRI (Toxic Release Inventory) reports The whole idea is to build a national and statewide database of chemical emissions This will help the EPA and state environmental agencies deve lop future regulations, guide lines and standards The EPA makes the information avail able to the public. I^Iarole Howard and Wilma Mathews, ON DEADLINE, Managing Media Relations (New York Longman Inc, 1985), pp Vista Chemical Company Crisis Communication Manual 4/93 3 SECTION 1--Overview ABD00005399 ABD00005400 TAB 6--Sample Communication Tools A. Press statements 1. Vista case study (4/90 ethylene oxide incident, Lake Charles) Initial statement: Official Statement Vista Chemical Company Lake Charles Chemical Plant 4/25/90 Press briefing, 5:00 p.m. At about 2 p.m. this afternoon, Vista Chemical personnel dis covered that an ethylene oxide storage tank at its Lake Charles Chemical Plant in Westlake had been contaminated with water. This contamination could lead to a uncontrollable chemical reaction and explosion. The tank is a 25,000 gallon bullet shaped tank, which is approximately half full of liquid eth ylene oxide under pressure. Trained operators are monitoring the temperature of the in side of the tank. This will give us the first indication if a chemical reaction is beginning. Our personnel are removing the ethylene oxide from the tank through the normal man ufacturing process system, converting it into alcohol ethoxylate products. However, this will take approximately 12-15 hours. If the reaction begins, we can dump the tank through an emer gency release system, but that could result m the release of a cloud of ethylene oxide to the atmosphere. Ethylene oxiae is a colorless gas at normal pressure, with an irritating, ether-like odor. The gas is explosive and flammable. To protect employees and the public, Vista has sent all non operations personnel home, and we have contacted the Mayor of Westlake, the police chief and nearby industry. We've been notified that both Houston River Road, north of our plant, and Old Spanish Trail, south of our plant, have been closed by the city as a precaution. When more information becomes available, we'll get it to you. Visia Chemical Companv Crisis Comjnurucauon Manual SECTION 1--Oven icw ABD00005401 TAB 6-^Sample Communication Toots A. Press statements, cont. 1. Vista case study, cont. (4/90 ethylene oxide incident, Lake Charles) "If-needed" Q&A, cont.: Q: What do you use ethylene oxide for? A: We use it to make alcohol ethoxylates, which are used in household and industrial cleaning products such as de tergents, and personal care products, such as shampoos. Q: Do you manufacture ethylene oxide? A: No. We purchase it from Cain Chemical, Union Carbide and Hoescht-Celanese. Q: How old is this unit? A: The unit was built in 1962 and has the capacity to make 65 million pounds per year of ethoxylated alcohols. Q: How is this chemical brought to your plant? A: Ethylene oxide is brought to the plant by rail car. c V \ Vista Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005402 TAB_6--Sample Communication/Tools A. Press statements, cont. 1. Vista case study, cont. (4/90 ethylene oxide incident. Lake Charles) Update statement #2: Official Statement Vista Chemical Company Lake Charles Chemical Plant 4/26/90 Press briefing, 8:00 a.m. We're pleased to report that the situation inside the eth ylene oxide tank remained stable throughout the night. Vista personnel will continue monitoring the temperature of the tank throughout the day until the situation is resolved. We're also pleased to report that we have made significant progress m draining the ethylene oxide from the storage tank through our normal operations process. Right now, nearly 50% has been removed. However, the process has taken much longer than we had orig inally estimated, and we are now anticipating completion somewhere between 24 and 48 hours--a window of time between 6 p.m. and midnight today. As time goes on and we are better able to }udge at what time the situation will be resolved, we will let you know. Visu Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005403 TAB 6--Sample Communication Tools A. Press statements, cont. 2. Vista case study (6/90 hydrogen chloride gas release, Baltimore) If-Needed Statement Vista Chemical Company Baltimore Chemical Plant Hydrogen Chloride Release 6/14/90 At approximately 9:15 a.m. today, there was a release of hy drogen chloride gas from the operating unit at Vista Chem ical's Baltimore Chemical Plant on Fairfield Road. The oper ating unit was shut down and the release was stopped at 10:05 a.m. No Vista or contract employees were injured and we have no reports of injuries to individuals off site. The cause of the release has not been determined at this time. Water from fire hoses was used in an attempt to knock down the vapors before they escaped from the plant, but some vapor did drift off the plant premises. All neighboring facilities were notified, as well as the fire department, which responded immediately. The Maryland De partment of the Environment and the National Response Center also were notified. Hydrogen chloride gas combines with water to form hydro chloric acid. Water vapor in air combines with the gas to form visible vapors. These vapors are an irritant to the eyes, throat and lungs, as well as the skin. Anyone affected should flush their eyes and skin with water for at least 15 minutes. Vista Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005404 TAB 6--Sample Communication Tools A. Press statements 4. Sample--plant strike scenario If-Needed Statement ABC Chemical Company Sampleville, Texas Plant Strike 7/12/89 Employees at ABC Chemical Company's plant in Sampleville, Texas are now on strike and are picketing the gate at the plant's entrance. We believe these employees are doing this because they have been unsuccessful in union contract negotiations. By going on strike and picketing the plant, they are attempting to ex press support for their negotiating position. ABC's plant employees are members of the United Steelworkers of America. For the past month, they have been involved m negotiations with ABC management for a new contract. Although ABC's employees at its chemical plant m Modeltown, eight miles from Sampleville, are also members of the United Steelworkers of America, tney are not involved in the nego tiations or the strike situation. Vista Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005405 TAB.6--Sample Communication Tools B. Press releases, cont. 1. Vista case study, cont. (4/90 ethylene oxide incident, Lake Charles, La.) Vista EO Tank Emptied, continued According to Friend, preliminary investigations point to a water leak in the internal cooling coil in the ethylene oxide tank as the cause of the water contamination. "We've put together a team that has started an in vestigation of the causes of this incident so we can take steps to make sure it never happens again," stated Friend. "We're going to make sure we have the best systems for safely storing and using ethylene oxide in our plant. Our Lake Charles operation has had 28 years' experience in handling this hazardous chemical without a serious incident. We want to continue that record forever." Friend extended his thanks to the public officials of Westlake, Mossville and Calcasieu Parish for their help and coop eration in bringing this incident to a safe conclusion. In addition, he paid thanks to the members of the media who helped keep area residents informed during the incident. (4/26/90) ### Visia Chemical Company Cnsis Communication Manual U SECTION 1--Overview ABD00005406 TAB 6--Sample Communication Tools B. Press releases, cont. 2. Vista case study (2/90 normal paraffin unit fire. Lake Charles) (VISTA PRESS RELEASE STATIONERY) FOR IMMEDIATE RELEASE CONTACT: John Friend (318) 494-5341 or Bob Miller (318) 494-5353 Vista restarts unit after fire-damaged equipment repaired LAKE CHARLES, La. (March 8, 1990) -- Vista Chemical Company restarted the normal paraffin unit at its Lake Charles Chem ical Plant on Sunday, March 4, following completion of re pairs to equipment damaged in a week-earlier fire. "Fortunately, the fire was contained within a small section of the unit," said John Friend, plant manager, Vista's Lake Charles Chemical Plant. "There were no injuries to personnel and there was no environmental damage or effect on the sur rounding communities." Friend said repairs to the unit to taled approximately $150,000 and involved mostly cleanup and replacement of some insulation, valves and pipe. "We appreciate the assistance provided by the Conoco and Westlake Fire Departments m fighting the fire," Friend said. "This is an excellent example of how well the area Mutual Aid Network responds." Vista uses normal paraffin to produce linear alkylbenzene (Cont mued) \ isu Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005407 TAB 6--Sample Communication Tools B. Press releases, cont. 3. Vista case study (5/90 EPA/contractor environmental study, Aberdeen) (VISTA PRESS RELEASE STATIONERY) FOR IMMEDIATE RELEASE CONTACT: Bob Seymour (601) 369-3606 or Frank Jeanson (601) 369-3637 Results of EPA study at Vista show no reason for concern ABERDEEN, Miss. (May 7, 1990) - Vista Chemical Company an nounced today that a recent study indicates identifiable amounts of certain cnemicals are present in the ground and groundwater at the company's polyvinyl cnlonde (PVC) plant, and m nearby James Creek. The study was conducted by NUS, a contractor hired by the Environmental Protection Agency (EPA) . "The ^possibility of exposure for our employees is prac tically non-existent, and for the community it's even lower," said Vista Plant Manager Bob Seymour. "There's no reason that anyone in Aberdeen or any Vista employee should be con cerned about the results of this study." Tne study states the chemicals found in the ground and groundwater (subsurface water) at the plant are the result of past waste burial. "We want to make sure no one will ever be exposed to or affected by the presence of these chemicals," Seymour stated. An investigation of the exact location of (Continued) Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005408 TAB 6--Sample Communication Tools Press releases, cont. 4. Vista case study (Feb-Apr *90 Mossville groundwater testing, Lake Charles) Initial announcement: (VISTA PRESS RELEASE STATIONERY) FOR IMMEDIATE RELEASE CONTACT: David Booth (318) 494-5031 Vista and Conoco begin groundwater testing in Mossville LAKE CHARLES, La. (February 9, 1990) - Vista Chemical Com pany and Conoco Inc. have begun a joint drilling project to day within the Mossville subdivision northwest of Lake Charles to test for the presence of cnemicals m tne shallow groundwater. "No one in Mossville has been affected," said Dick Conrad, Plant Manager, Vista's Vinyl Chloride Monomer (VCM) Plant. "Previous testing found no chemicals m the water in Moss ville, and we do not expect any will be found this time This drilling project is part of Vista's continuing efforts to make sure the chemicals we use and make at our plant next to Mossville stay inside the plant property." During the next two weeks, a large truck will be parked at i' various locations on Mossville streets. Technicians on the truck will drill two-inch holes and insert measuring devices i1\1 to depths of ten to 50 feet to test for chemicals. Vista and Conoco will repair the streets when the drilling is com pleted Most Mossville residents who may be inconvenienced (Continued) Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005409 TAB 6--Sample Communication Tools B. Press releases, cont. 4. Vista case study (Feb-Apr '90 Mossville groundwater testing, Lake Charles) Initial announcement, cont.: Vista/Conoco begin groundwater testing, cont. Vista uses EDC at its Mossville-area plant to make vinyl chloride monomer (VCM). VCM is used by Vista at other loca tions to make polyvinyl chloride, or PVC, a common plastics product. PVC is used to make a wide variety of consumer and industrial products, such as automotive instrument panels and consoles, plastic coating for wire and cables, vinyl house siding, window and door frames and coated yarn for awnings and lawn furniture. EDC is used by other companies as a degreaser or solvent m paint removers. It's a clear or colorless liquid witn a mildly sweet odor, and it's slightly soluble in water. Like most solvents, EDC can be harmful if a large amount is swal lowed. (2/9/90) ### Visia Chemical Company Cnsis Communication Manual , SECTION 1--Overview ABD00005410 TAB 6--Sample Communication Tools B. Press releases, cont. 4. Vista case study (Feb-Apr *90 Mossville groundwater testing, Lake Charles) Follow-up announcement: (VISTA PRESS RELEASE STATIONERY) FOR IMMEDIATE RELEASE CONTACT: David Booth (318) 494-5031 Vista and Conoco complete groundwater testing in Mossville LAKE CHARLES, La. (April 18, 1990) -- Vista Chemical Company and Conoco Inc. have completed a joint sampling project started m February to test for the presence of ethylene dichlonde (EDC) in the shallow groundwater sands within Moss ville, a subdivision northwest of Lake Charles and adjacent to Vista's Vinyl Chloride Monomer (VCM) Plant. "What we found poses no health risk to Mossville res idents, " said Dick Conrad, Plant Manager, Vista's VCM Plant. "Of the^eight locations within Mossville where samples were taken, only one location showed measurable evidence of EDC." In all, 34 samples were tested during the Vista/Conoco pro ject . Conrad said technicians found 29 parts per billion of EDC between the western boundary of the plant and the eastern edge of Mossville, at the intersection of Fourth Avenue and VCM Plant Road. He explained that one part per billion is rougnly equivalent to one inch per 16,000 miles, or one sec ond every 32 years. (Continued) Vista Chemical Company Cnsis Communication Manual , SECTION 1--Overview ABD00005411 TAB 6^-Sampte Communication Tools B. Press releases 5. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) Cover sheet only 24 press releases follow in order as issued by Phillips from 10/23/89 to 12/11/89 tf i f f, Visui Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005412 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Explosion and Fire at Houston Chemical Complex October 23, 1989 FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- An explosion and fire have occurred at the Phillips 66 Company Houston Chemical Complex. The accident occurred at about 1 p.m. CDT. The plant produces polyethylene, polypropylene and butadiene-styrene polymers. There are reports of injuries, but the extent is not known at this time. Communications into the plant are poor. A team headed by Glenn Cox, Phillips president and chief operating officer, have left for the scene and are expected to arrive at the plant late this afternoon. ### CONTACT: 918/661-4982 661-5204 i 661-4987 t 661-6422 ABD00005413 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Phillips Continues Fire Fighting Effort At Houston Chemical Complex October 23, 1989 FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Fire fighting efforts continue at Phillips Petroleum Company's Houston Chemical Complex, where an apparent hydrocarbon vapor release occurred earlier today m polyethylene plant No. 5. The incident occurred at 1:05 p.m. CDT. An alarm was sounded, and shortly thereafter a fire and explosion occurred. At a press conference Monday evening, Glenn A. Cox, Phillips president and chief operating officer, told reporters that all plant operations have been shut down and the company is now trying to put out the fire. Said Cox, "We have not as yet been able to get back in the facility to thoroughly check the area where the explosion took place. We have received assistance in trying to put out the fire from area industries. Our Sweeny, Texas, refinery has dispatched fire fighting equipment." Cox added that approximately 80 people have been taken to area hospitals to be treated for injuries. "We are m the process of trying to account for all employees. About 20 Phillips employees are yet to be accounted for," he said. -more- ABD00005414 Phillips Continues Fire Fighting Effort At Houston Chemical Complex Add One A number has been established for family members to call concerning employees who work at the complex. The number is: 713-669-7070, Room 320. An office also has been established to handle emergency claims for area residents. The number is: 713-669-3675. ### CONTACT: 918/661-4982 661-5204 661-4987 661-6422 i i ABD00005415 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS One Fatality Confirmed At Phillips Houston Facility; 109 Treated for Injuries October 23, 1989 10:15 p.m. CDT FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- One fatality has been confirmed as a result of a fire and explosion at Phillips Petroleum Company's Houston Chemical Complex. The incident occurred at 1:05 p.m. CDT, when there was an apparent hydrocarbon vapor release in polyethylene plant No. 5 at the complex. Glenn A. Cox, Phillips president and chief operating officer, told reporters late Monday night that 20 Phillips people and three contract employees were still unaccounted for. "We have begun to send Phillips representatives to visit with the families of employees who are unaccounted for," Cox said. According to Dr. Paul Pepe, director of emergency medical services for the city of Houston, 109 people have been sent to area hospitals from the Houston Chemical Complex. Of that number, 33 were admitted to the hospital and five or six were listed in serious to critical condition. -more- ABD00005416 One Fatality Confirmed At Phillips Houston Facility; 109 Treated for Injuries Add One At this time, Phillips officials are not able to get back in the facility to thoroughly check the area where the explosion took place. All operations have been shut down and efforts continue to put out the fire. Said Cox, "We deeply appreciate the efforts of local authorities and industries along the Houston Ship Channel in helping us bring the fire under control." ### CONTACT: (918) 661-5204 661-4987 661-4982 661-6422 ABD00005417 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Emergency Team Preparing To Enter Explosion Area At Houston Chemical Complex October 24, 1989 7:30 a.m. CDT FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- A reconnaissance team of Phillips personnel is preparing to enter the area of the Houston Chemical Complex where an explosion and fire occurred Monday. The team will determine how to safely begin search operations for workers who have not been accounted for. Until this morning, rescue workers could not enter the area because of the intensity of the fire and a lack of daylight. The fire is now under control and diminishing. The number of unaccounted for workers remains at 23, of which 20 are Phillips employees and three are contract employees. According to Dr. Paul Pepe, director of emergency medical services for the city of Houston, 124 people have been sent to area hospitals from the Houston Chemical Complex. Of that number, 35 were admitted to the hospital and five or six were listed m very serious to critical condition. CONTACT: (918) 661-5204 661-4987 661-4982 661-6422 ABD00005418 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 corporate affairs Damage Extensive At Phillips Houston Complex; Two Fatalities Confirmed FOR IMMEDIATE RELEASE: October 24, 1989 1:30 p.m. BARTLESVILLE, Okla. -- A second fatality has been confirmed at Phillips Petroleum Company's Houston Chemical Complex, where a fire and explosion occurred yesterday afternoon. Twenty-two workers still remain unaccounted for. A team of Phillips specialists and regional fire and rescue personnel entered the complex Tuesday morning. Damage to the facility was more extensive than had originally been believed and the wreckage has slowed down efforts to search for potential victims, according to J.R. Benz, manager of plastic resins. It had been impossible to enter the most heavily damaged area before Tuesday morning because of the intensity of the fire and a lack of daylight. Latest figures from Dr. Paul Pepe, director of emergency medical services for the city of Houston, indicate that 124 people have been sent to area hospitals from the Houston Chemical Complex. Of that number, 35 were admitted and five or six were listed in very serious to critical condition. ### CONTACT: 918-661-6172, 4987, 4982, 6422, 5204 ABD00005419 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Search, Rescue Teams Continue Efforts to Locate Workers at Houston Complex October 24, 1989 5:00 p.m. FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Search teams continue to comb the damaged Houston Chemical Complex in an effort to locate 22 workers who are unaccounted for after Monday's fire and explosion at the complex. Their efforts have been slowed by the massive extent of damage that occurred m the polyethylene area of the plant. So far, two fatalities have been confirmed. Glenn A. Cox, president and chief operating officer of Phillips Petroleum Company, told reporters in Houston today, "If an employee was m the heavily damaged portion of the plant when the accident took place, then that person would probably not have survived." Cox added that counseling for employees and their families is being offered by Phillips, and company representatives have attempted to visit all hospitalized employees, when the injured person's condition permits. Thirty-three persons remain hospitalized. The company will continue to pay employees while damage is being assessed. In addition, the company will explore possible employment opportunities for some employees at other Phillips facilities. Because of the extent of the damage at the polyethylene facilities, it is unlikely that full employment will continue at the facility. ### CONTACT: 918/661-6172; 4987; 4982; 6422; 5204 ABD00005420 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE. OKLAHOMA 74004 CORPORATE AFFAIRS Phillips Releases Names Of Workers Not Accounted For At Houston Chemical Complex FOR IMMEDIATE RELEASE: October 24, 1989; 7:00 p.m. BARTLESVILLE, Okla. -- Phillips Petroleum Company has released the names of 19 employees not yet accounted for after a fire and explosion occurred Monday afternoon at the Houston Chemical Complex. The name, age and place of residence of each are: R.Q. Alamillo, 35, Houston; J.E. Allen, 38, Pasadena; A.E. Arce, 35, Deer Park; J.H. Campbell, 30, Baytown; Eloy Gonzalez, 36, Houston; M.L. Greeson, 30, Pasadena; J.L. Harrison, 36, Houston; D.L. Haskell, 43, Deer Park; S.D. Hawkins, 32, Houston; J.D. Hubbard, 45, Houston; Richard Leos, 30, Laporte; Jim Nichols, 40, Baytown; J.T. Northrup, 43, Brookshire; M.K. O'Connor, 34, Houston; G.G. Pipher, 39, Deer Park; Cipriano Rodriguez Jr., 42, Pasadena; J.O. Trevino, 33," Pearland; L.R. Trujillo, 39, Pasadena; N.G. Warner, 30, Deer Park. In addition to the Phillips employees, four contract personnel also are not yet accounted for. Search teams continue their efforts to locate missing persons at the Houston complex. However, their efforts have been slowed by the massive extent of the damages that occurred to the polyethylene area of the complex. So far, two fatalities have been confirmed but not yet identified. ### CONTACT: 918/661-6172; -4987; -4982; -6422; -5204 ABD00005421 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE. OKLAHOMA 74004 CORPORATE AFFAIRS Search for Missing Continues At Phillips Chemical Complex October 25, 1989 9:30 a.m. FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Search crews using heavy equipment worked through the night to shift wreckage and gain access to the most heavily damaged part of Phillips' Houston Chemical Complex. Two bodies have been found after an explosion and fire at the plant on Monday. The dead have not been identified, but are presumed to be among a group of 19 Phillips employees and four contract personnel who have not been accounted for. "Our top priority is this search effort and locating the missing people," said Glenn A. Cox, Phillips president and chief operating officer. Cox told reporters m Houston Monday that if any of the missing were in the most heavily damaged portion of the plant when the explosion took place, they "would probably not have survived." The explosion took place in an area of the plant where polyethylene plastic is produced. An intense fire hindered initial search and rescue efforts, and workers able to enter the plant later found their access blocked by heavy, twisted wreckage. ### CONTACT: (918) 661-5204 661-4987 661-4982 661-6422 ABD00005422 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Phillips Makes Assessment of Damage at Houston Plant FOR IMMEDIATE RELEASE: October 25, 1989 11:30 a.m. BARTLESVILLE, Okla. -- Phillips Petroleum Company confirmed that an initial inspection of its Houston Chemical Complex revealed ma}or damage to polyethylene facilities, which will require those operations to be shut down for an extended period. Damage to the site's polypropylene and K-Resin facilities is much less extensive and is likely to result in those operations being interrupted for only a short period of time. The company's facilities and operations are covered by its property, casualty and business interruption insurance programs. Phillips' property insurance covers the actual replacement cost of any damaged equipment or facilities. The business interruption coverage provides protection for earnings losses at the Houston Chemical Complex and extends to other company operations that might be dependent on the damaged facility. Combined deductibles for these coverages total about $70 million. Phillips said it is considering alternatives for the use of feedstocks ordinarily delivered by other Phillips facilities to the Houston complex. ### CONTACT: 918/661-5126 661-4982 661-5204 661-4987 661-6422 ABD00005423 news release PHILLIPS PETROLEUM COMPANY Bartlesville oklamoma ?4004 corporate affairs Wages To Continue Through December For effected Employees At Houston Chemical Complex October 26, 1989 7:00 p.m. FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Although the Houston Chemical Complex is currently shut down as a result of a fire and explosion, wages will be continued through Dec. 31, 1989, for regular employees who are available for work and who were adversely affected by the accident, it was announced today by Phillips Petroleum Company. "Out of concern for our employees, we are continuing wages through the end of the year," said Lavele L. Frantz, vice president of Human Resources and Services for Phillips. According to Frantz, Phillips currently is dealing with an emergency situation and has not yet addressed longer term business plans for the facility. "We know our plans for the facility are of great interest because they will affect the jobs of many people. By the end of the year, or earlier, we hope to have developed our long-term plans and employment needs there," he said. The Houston Chemical Complex is Phillips' main plastic production operation. Polyethylene facilities were the most heavily damaged by the accident, and operations there will be interrupted for an extended period of time. Damage to other portions of the plant was less severe, and production should begin relatively soon from the polypropylene and K-Resin operations. ### CONTACT: (918) 661-6172; -4987; -4982; -6422; -5204 ABD00005424 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Explosion Victim Identified? Fatalities Increase to Seven October 26, 1989 10:00 p.m. FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- A Phillips Petroleum Company employee who died in Monday's explosion and fire at the company's Houston Chemical Complex in Pasadena, Texas, has been identified as a 36-year-old Houston man. The victim was identified as Jeffrey L. Harrison, an operator at the polyethylene plant and an 11-year Phillips employee. Meanwhile, the bodies of two other workers were found outside the reactor control room of Unit 5, a heavily damaged polyethylene plant near the southwest corner of the complex. Seven persons have now been found, with 15 still missing. ### CONTACT: 918/661-6172; -4987; -4982? -6422; -5204 JlIS'L 'c f ABD00005425 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Phillips Announces Employee Information Telephone Service October 27, 1989 2:30 p.m. FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla.-- Phillips Petroleum Company has established a Houston telephone number for employees to call in order to hear updated information about the accident at the Houston Chemical Complex. The number -- 713/475-5691 -- will have recorded information that will be updated periodically. As of 2 p.m. CDT, eight deaths have been confirmed and 14 workers remain missing. A second deceased Phillips employee has been identified as James Henry Campbell Jr. of Baytown, Texas. He was a 29-year-old chief operator who had worked for Phillips for 10 years. In addition, Fish Engineering and Construction has announced the identities of two of the three contract workers involved in the plant explosion and fire. The third is listed as missing. *## CONTACT: 918/661-6172; -4987; -4982; -6422; -5204 ABD00005426 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Phillips Establishes Memorial Fund To Aid Families, Beneficiaries Of Chemical Complex Fatalities October 27, 1989 6:00 p.m. FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Phillips Petroleum Company has established the Houston Chemical Complex Memorial Fund to aid the families and beneficiaries of workers who were killed m Monday's fire and explosion at the Pasadena, Texas, facility. Seven fatalities have been confirmed so far as a result of Monday's accident, and another 15 workers are missing. Among the count are 19 Phillips employees and three contract personnel employed by Fish Engineering and Construction Inc. Texas Commerce Bank will administer the tax-exempt, charitable fund. Those wanting to contribute should make their checks payable to Houston Chemical Complex Memorial Fund and mail them to Texas Commerce Bank, P.0. Box 2558, Houston, Texas 77252-8305, attention Barbara Bates. Contributions are tax deductible. ### CONTACT: (918) 661-6172; -4987; -4982; -6422; -5204 ABD00005427 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE. OKLAHOMA 74004 corporate affairs 500 Workers Involved In Plastics Plant Recovery Effort FOR IMMEDIATE RELEASE: October 28, 1989 11:45 a.m. BARTLESVILLE, Okla.-- Nearly 500 workers are now involved in the 24-hour recovery and clean-up effort at the Phillips Houston Chemical Complex, where an explosion and fire occurred at a plastics plant Monday. Twelve fatalities are confirmed with four positively identified. Ten persons remain missing. Nine workers are still hospitalized. Phillips has notified all of its employees in the area that its family conseling center has been expanded to include additional services. Beginning Monday, October 30, group counseling will be available from 9-11 a.m. on the fifth floor of Humana Hospital Southmore, located at 906 Southmore in Pasadena. Trained clinical psychologists will lead group discussions of such concerns as a reluctance to return to work, survivor guilt or children's emotional problems tied to the accident. In addition, Phillips will continue offering around-the-clock counseling for HCC employees and their families on an individual basis. Spanish-speaking counselors are available. Those interested in counseling support are urged to call Phillips' family support center at 713/475-5990. #I# CONTACT: 918/661-6172; -4987; -4982; -6422; -5204 ABD00005428 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE. OKLAHOMA 74004 CORPORATE AFFAIRS Recovery Effort Continuing At Phillips Plastics Plant FOR IMMEDIATE RELEASE: October 29, 1989 4:45 p.m. BARTLESVILLE, Okla.-- Several hundred people are continuing with recovery and clean-up work at the Phillips Houston Chemical Complex, scene of an explosion and fire last week. The search for victims is now focusing around a control room where a number of the missing were believed to be working at the time of the October 23 accident. A fifth fatality has been positively identified as Jesse Thomas Northrup, 42, Brookshire, a plant operator and 11-year Phillips employee. Fourteen fatalities have been confirmed so far. Eight persons remain missing, and nine are still hospitalized. Memorial services for the missing and funeral services for identified yictims are being held throughout the Houston area. A memorial service for all victims will be conducted at 7:30 p.m. Monday in the Pasadena Civic Center. ### CONTACT: 918/661-6172; -4987; -4982; -6422; -5204 ABD00005429 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Search Teams at Pasadena Complex Find Bodies of Two More Workers FOR IMMEDIATE RELEASE: October 30, 1989 12:00 Noon BARTLESVILLE, Okla. -- Search crews have located the bodies of two more workers in a polyethylene plant area which was involved in an explosion and fire at Phillips Houston Chemical Complex. The two bodies were found last night in a polyethylene plant control room area. Sixteen bodies have been recovered since the explosion last Monday. Six persons remain missing. Search crews and search support workers numbering more than 100 persons continue to work around the clock. The search is in the polyethylene producing portion of the Pasadena, Texas, complex. In addition, work is continuing to prepare the K-resm and polypropylene plants at HCC for start-up. Plant start-up at these facilities is not expected for at least several days. Memorial services for the missing and funeral services for identified victims are being held throughout the Houston area. A memorial service for all victims will be conducted at 7:30 p.m. today in the Pasadena Civic Center. ##* CONTACT: 918/661-5204; -4982; -4987; -6422 ABD00005430 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE. OKLAHOMA 74004 CORPORATE AFFAIRS More Victims Identified From Chemical Plant Accident October 31, 1989 5:00 p.m. FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Three more victims have been identified and one more body has been recovered from the polyethylene plant struck by explosion and fire last week at the Phillips Houston Chemical Complex. Thus far 17 victims have been removed from the wreckage of the plant and six Phillips employees and two contract workers have been identified. Five persons are still missing. Victims most recently identified are: James DeOwens Hubbard, 54, Houston, plant operator and 8-year Phillips employee. Mary Kathryn O'Connor, 34, Houston, operations superintendent and 12-year Phillips employee. Scotty Dale Hawkins, 32, Pearland, plant operator and 9-year Phillips employee. #*# CONTACT: 918/661-5204; -4982? -4987; -5204; 6172 ABD00005431 news release______ PHILLIPS PETROLEUM COMPANY baatlesville Oklahoma 74004 corporate affairs Phillips Suspending Polyethylene Shipments In Wake of Explosion FOR IMMEDIATE RELEASE: November 1, 1989 10:30 a.m. BARTLESVILLE, Okla. -- Phillips Petroleum Company has informed customers that it will be unable to make further shipments of Marlex high-density polyethylene because of last week's explosion and fire at the company's Houston Chemical Complex. The suspension, which applies only to polyethylene, was announced under terms of force majeure, which relieves the company of its contractual obligations to make such shipments in the event of certain extraordinary events. The October 23 chemical complex accident destroyed Phillips' polyethylene manufacturing facilities, which had a capacity of 1.5 billion pounds a year. Dennis L. Rohlfing, resins marketing manager, said the company could not yet predict when polyethylene production would resume at the complex. Phillips said production of Marlex polypropylene and K- Resin styrene-butadiene, also manufactured at the Houston site, is expected to resume in a short time. # ## CONTACT: 918/661-5126 661-4982 661-5204 661-4987 661-6422 ABD00005432 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 CORPORATE AFFAIRS Demolition Planned at Plant; Production Startup Scheduled November 1, 1989 9:00 p.m. FOR IMMEDIATE RELEASE: PASADENA, Texas -- Phillips 66 Company cannot complete its search for missing employees until certain structures at its polyethylene plant have been demolished. These structures include the finishing building and reactors damaged by a fire and explosion on Oct. 23 at the company's Houston Chemical Complex. Harris County Fire Marshall investigators and Phillips structural experts have concluded that the demolition is necessary in order to permit safe completion of the search for missing employees. Unstable damaged steel and concrete structures made the decision necessary. A demolition timetable is now being developed. Search crews have been working to locate the bodies of five missing workers. A total of 18 deaths has been confirmed since the accident occurred. t Search crews are continuing to search accessible areas in the i i polyethylene plant. A specially trained high-rise rescue team has I ii been contacted to assist m the search of the upper levels of the structure. t Startup of the polypropylene and K-resm plants and resumption of two construction projects at the complex are being planned during the next few days. These facilities were not extensively damaged m the accident. It is expected that the polypropylene and K-resm facilities can be m operation within the next seven to 10 days. # CONTACT: 713/475-3922; -3924; -3933 ABD00005433 news release_________ PHILLIPS PETROLEUM COMPANY BARTLESVILLE, OKLAHOMA 74004 CORPORATE AFFAIRS Plastics Production To Resume At Houston Chemical Complex FOR IMMEDIATE RELEASE: November 3, 1989 BARTLESVILLE, Oklahoma -- Phillips 66 Company today announced plans to resume production of plastic resins from operations not seriously damaged in the October 23 explosion and fire at the Houston Chemical Complex m Pasadena, Texas. Startup production procedures have begun at the complex's K-resin plant and similar measures at the polypropylene plant are scheduled to begin the middle of next week. Phillips also has announced its intention to continue polyethylene resin production at the Pasadena complex and will provide a more specific rebuilding schedule in a few days. Nineteen fatalities have been confirmed as a result of the accident, including a hospitalized contract worker who died earlier this week. Search teams are continuing to comb accessible areas for four Phillips employees who remain missing. In addition, a rappelling search team has covered the upper levels of the 200-foot high plant 5 reactors. As announced earlier, Harris County Fire Marshal investigators and Phillips structural experts have concluded that demolition of some structures is necessary in order to permit safe completion of the search for missing employees. Unstable damaged steel and concrete structures made the decision necessary. Demolition in some areas is expected to begin Monday. -more- ABD00005434 Plastics Production To Resume At Houston Chemical Complex Add One Four Phillips employees and one contract worker remain hospitalized primarily from burns and all are listed in good to guarded condition. Counseling services for all employees of the complex and their families is continuing at a company-sponsored counseling centers located at Humana Hospital Southmore and at the Houston Chemical Complex. Phillips has been working with area residents and businesses since the day of the explosion to settle claims stemming from the accident. Some 1707 claims have been filed. As of Friday morning, the company had paid claimants $445,000, representing full or partial payment of 862 claims. # it it CONTACT: 918/661-4982; -5204; -4987; -6422; -6172 ABD00005435 news release__________ PHILLIPS PETROLEUM COMPANY BARTLESVILLE OKLAHOMA 74004 corporate affairs Phillips Schedules Resumption Of Polyethylene Production At Houston Chemical Complex FOR IMMEDIATE RELEASE: November 8, 1989 BARTLESVILLE, Okla. -- Phillips 66 Company announced today that it expects to be producing polyethylene again at its Houston Chemical Complex, with 600 million pounds a year of total capacity m place m the fourth quarter of 1990. A new plant with a rated capacity of 300 million pounds is scheduled to come onstream in June 1990, with an approved expansion of the new plant adding another 300 million pounds m late 1990. The announcement came ^ust over two weeks after the polyethylene facilities at the complex were destroyed by an explosion and fire October 23. Total capacity of the destroyed facilities was about 1.6 billion pounds a year. nWe expect to be back in the U.S. polyethylene business relatively quickly because at the time of the accident we already had a polyethylene expansion under way m the form of a new plant at the complex," said Glenn A. Cox, Phillips Petroleum Company president and chief operating officer. "We have expedited the construction of the new plant and today we approved work to begin an expansion of the new plant," Cox explained. When completed the new facilities will be able to produce about 600 million pounds of polyethylene a year. -more- ABD00005436 Phillips Schedules Resumption Of Polyethylene Production At Houston Chemical Complex Add One The completed facilities are expected to employ about 80 people and some 1,500 construction workers will be involved during peak construction periods. "In addition, studies are well under way to determine how we can further restore our U.S. polyethylene capacity to at least 1.6 billion pounds per year," Cox said. Work at the site of the new plant resumed this week. This site and the related equipment were not damaged in the accident. Cox also noted that the major expansion of ethylene capacity at Sweeny, Texas, scheduled for completion at the end of 1990 and startup in early 1991, is moving ahead. Some 60 percent of the current ethylene production from the Sweeny facility serves as the principal raw material for the Houston Chemical Complex, including polyethylene operations. During the time Phillips rebuilds its polyethylene capacity, some ethylene ordinarily directed to the Houston complex will be processed at the facilities of other companies. Ethylene derivatives manufactured under these arrangements will meet Phillips specifications and will be sold by Phillips 66 Company. "Within the next few weeks, we should have a good estimate on how much polyethylene can be produced and sold in this manner," Cox said. "A combination of steps may be taken to handle ethylene production not utilized in processing arrangements. These include selling to outside customers, diverting to storage and reducing production," he said. -more- ABD00005437 Phillips Schedules Resumption Of Polyethylene Production At Houston Chemical Complex Add Two Production of K-resin has resumed, and production of polypropylene is expected to begin within the next few days. Production of polypropylene and K-resin was interrupted following the accident, which caused minor damage and temporarily cut off utility services to the production units. ### CONTACT: George Minter 918/661-5204 661-1215 ABD00005438 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE, OKLAHOMA 74004 CORPORATE AFFAIRS Ph 11 l'lps TQ-RgBUffig----------- Polyethylene Production November 9f 1989 FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Phillips 66 Company has announced plans to begin rebuilding its U.S. polyethylene capacity, with the first construction steps already underway at its Houston Chemical Complex. By the fourth quarter of 1990, the company expects to have 600 million pounds of capacity in place at the Houston complex, which was damaged by explosion and fire on October 23. "In addition, studies are well under way to determine how we can further restore our U.S. polyethylene capacity to at least 1.6 billion pounds per year," said Glenn A. Cox, Phillips Petroleum Company president and chief operating officer. Options for adding capacity j.nclude further rebuilding at the Houston complex, construction of new capacity elsewhere and the purchase of facilities from other companies. A new plant with a rated capacity of 300 million pounds is scheduled to come onstream in June 1990, with an approved expansion of the new plant adding another 300 million pounds in late 1990. "We expect to be back in the U.S. polyethylene business relatively quickly because at the time of the accident we already had a polyethylene expansion under way in the form of a new plant at the complex," Cox said. ### CONTACT: George Minter 918/661-5204 661-1215 ABD00005439 news release PHILLIPS PETROLEUM COMPANY BARTLESVILLE, OKLAHOMA 74004 CORPORATE AFFAIRS Phillips Makes No Estimate Regarding Accident Damage December 5, 1989 FOR IMMEDIATE RELEASE: BARTLESVILLE, Okla. -- Phillips Petroleum Company said today that the company has released no estimates regarding the amount of damage resulting from an accident at its Houston Chemical Complex on Oct. 23. Recent reports m oil industry publications and other news media have erroneously stated that Phillips officials have announced damage esc mates. Phillips has combined coverage for property and business interruption insurance of $1.3 billion. The company believes its insurance coverage will be adequate to cover the losses resulting i from the HCC accident. Phillips previously announced that the \ company haci combined deductibles under its insurance coverages of ( approximately $70 million. ### CONTACT: George Minter 918/661-5204 661-1215 i ABD00005440 news release_________ PHILLIPS PETROLEUM COMPANY BARTLESVILLE. OKLAHOMA 74004 CORPORATE AFFAIRS Phillips 66 Company's Board Approves Actions To Restore Total Polyethylene Capacity FOR IMMEDIATE RELEASE: December 11, 1989 BARTLESVILLE, Okla. -- Phillips 66 Company's board of directors today approved plans and actions to rapidly restore the company's annual U.S. polyethylene production capacity to the 1.8 billion pounds it had in place or under construction prior to an Oct. 23 accident at its Houston Chemical Complex. Phillips 66 Company is a wholly owned subsidiary of Phillips Petroleum Company. Phillips 66 board approved a plan to construct a second new polyethylene plant at its Houston Chemical Complex with a rated capacity of approximately 600 million pounds a year. It is expected to come onstream in July 1991. Construction of the facility i^ expected to begin immediately. This plant, plus construction of a previously announced plant, will provide 1.2 billion pounds of capacity by mid-1991. The board also announced it anticipates finalizing plans in the first quarter of 1990 for replacing the remaining capacity. "The action taken today by the Phillips 66 board reaffirms Phillips' commitment to get back into the U.S. polyethylene business as quickly as possible," said C.J. Silas, chairman and chief executive officer of Phillips Petroleum Company. -more- ABD00005441 Phillips 66 Company's Board Approves Actions To Restore Total Polyethylene Capacity Add One All of Phillips polyethylene production at its complex m Pasadena, Texas, was destroyed in the Oct. 23 explosion and fire. A new polyethylene plant under construction at the complex when the accident occurred was not substantially damaged. Phillips announced on Nov. 8 that construction of the new polyethylene plant was being expedited. It will be in operation in July 1990. In addition, an expansion of the new facility was approved and will be onstream in Oct. 1990. The new plant and its expansion will have a minimum combined annual capacity of 600 million pounds of polyethylene. ### CONTACT: George Minter 918/661-5204 661-1215 ABD00005442 TAB 6--Sample Communication Tools C. Communication to employees 1. Sample--employee work notification announcement* For radio and TV broadcasts: Acme Chemical Company ABC Chemical Plant Employee work notification (:45 radio broadcast)* announcement June 27, 1990 5:00 a.m. A fire occurred at 2:15 a.m. today at Acme Chemical Company's ABC Plant on Hignway 93. Company officials request that all non-operations ABC Plant personnel and contract employees NOT report to work today. However, Acme's ABC operations per sonnel are requested to report to work today according to regular shift schedules. At Acme's DEF and GHI Plants, all department heads, main tenance and operations personnel are requested to report for work as scheduled. Contract employees and office personnel are asked NOT to report in this morning. All employees not reporting to work today are requested to stay in contact with supervisors and stay tuned to the local media for updates on returning to work. *NOTE: See TAB 3G, "Pre-recording radio statements," for tips on writing messages for radio broadcasts Vista Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005443 TAB 6--Sample Communication Tools C. Communication to employees, cont. 2. Vista case study (1989 contract labor situation, Lake Charles) Initial memo to all plant employees: To From" Date. All Employees Lake Charles Chemical Complex John Friend July 1989 I know all of you have most likely kept up with the series of recent news paper articles concerning accusations about H B. Zachry's hiring practices for Vista's ethylene plant expansion (EXAM) project I'm sorry for the delay in communicating to you about this situation. I want to make sure all of you know the facts. Companies in Louisiana receive certain tax benefits if they "give prefer ence and priority" to Louisiana workers. This state rule, adopted by the Board of Commerce and Industry, is called "Rule One." The purpose of Rule One is to encourage business growth and provide jobs for Louisiana people During the past month, several individuals accused Zachry of not abiding by Rule One. Some of these individuals even claimed Zachry planned to bus large numbers of workers into Lake Charles from Texas and Mexico to work on Vista's project. These accusations are groundless From the beginning of our association with Zachry on the EXAM project, both companies placed top priority on hiring Louisiana workers In fact, over 70% of the workers Zachry has hired up to now for the project are Louisiana residents. Zachry gives first priority to their own former employees who have perma nent residences in Louisiana. They give second priority to other qual ified Louisiana residents, with an emphasis placed on workers from South west Louisiana They hire workers from outside the state only when qualified Louisiana workers are not available Vista's presence has grown in the Lake Charles area over the past five years. We're not only a major employer, but a major contributor to the community and a concerned neighbor We want the working people of Loui siana, and especially our Southwest Louisiana neighbors, to benefit from our presence. Although we hope the truth speaks for itself, it's possible we might face further accusations concerning Zachry's hiring practices in the Lake Charles press, and it's possible you might hear comments from time to time within the community as the project progresses. That's why it's important for you to know the facts. We'll continue to keep you informed Vista Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005444 TAB 6--Sample CommuoicatiQn_ToQls C. Communication to employees, cont. 2. Vista case study, cont. (1989 contract labor situation, Lake Charles) Follow-up memo to all plant employees: To From: Date. All Employees Lake Charles Chemical Complex John Friend August 1989 Fortunately, we haven't had any press coverage or further accusations in August like we did m July concerning H B Zachry's hiring practices for our EXAM project Even so, the expansion of our ethylene unit is the largest project we' se undertaken at the plant since we've been Vista Chemical. That's why it's important that all of you know exactly where Vista stands at all times re garding this issue As you know, several individuals accused Zachry m early July of not abid ing by "Rule 1," a state law that says Louisiana companies can receive certain tax benefits if they "give preference and priority" to Louisiana workers Some of these individuals claimed Zachry planned to bus large numbers of workers into Lake Charles from Texas and Mexico to work on Vis ta 's project The state's Office of Commerce and Industry was asked by the Southwest Louisiana legislative delegation to conduct an investigation in mid-July Commerce and Industry found Zachry to be in compliance with Rule 1 At the time of the investigation, 39 of the workers hired--or 71%--were Loui siana residents As of August 20, 99 of the workers hired--or 84%--were Louisiana residentsI I will continue to give you updates and background information as the ex pansion work progresses Vjsu Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005445 TAB 6--Sample CommunicatiortTools C. Communication to employees, cont. 3. Vista case study (4/90 ethylene oxide incident, Lake Charles) Initial bulletin to all Vista employees: News Bulletin Atabout2pm yesterday afternoon (April 25) Vista Chemical personnel discovered that an ethylene oxide storage tank at its Lake Charles Chem ical Plant m Westlake had beer contaminated with water The contamination could lead to an uncontrollable chemical reaction and explo sion The tank is a 25,000 gal lon bullet-shaped tank, which is now approximately onequaner full of liquid ethylene oxide under pressure Trained operators in Vista's cthoxylaic unit are monitoring the temperature of the inside of the lank This will give us the first indication if a chemical rcacuon is beginning Vista per sonnel are removing the eth ylene oxide from the tank through the normal man ufacturing process system, converting it into alcohol cthoxylaic products However, this could take another 12-18 hours If the reaction begins, oper ators can dump the tank through an emergency release system This system is de signed to rapidly absorb the EO, but some could be re leased to the atmosphere EO is a colorless gas at normal pressure, with an imtaung, ether-like odor The gas is ex plosive and flammable To protect employees and the public, Vista has told all non-essential Lake Charles Chemical Plant personnel to remain at home The alcohols unit has been shut down ex cept for one growth reactor, because the alcohols unit is lo cated just north of the cthoxylate unit and the wind is from the south All other units at the chemical plant are funcuoning normally, but product shipments may be disrupted today Construcuon on the EXAM project has been halt ed Both the VCM plant and the LAB plant arc operaung normally Vista is in contact with the Mayor of Westlake, the police and other emergency per sonnel, as well as nearby in dustry, and is coordinating emergency actions with them Both Houston River Road, north of our plant, and Old Spanish Trail, south of our plant, have been closed by the city, as a prccauuon Conoco shut down ns turnaround op erations last night, but made the decision to restart work this morning and employees are passing through police lines. Four Westlake schools, Westwood elementary. West ern Heights elementary. Westlake High, and Mossville Ele mentary will remain closed loday Local media has been very cooperative, maintaining cov erage of the incident through the night and helping Vista communicate with its em ployees. The company has set up a media briefing center at the Westlake City Hall As more information be comes available, we'll get it to you Other information Q How did the contamina tion occur9 A. At this time, we do not know the cause of the wa ter contamination Q What are the health effects of EO9 A Short-term exposure to high concentrations can cause headache, dizziness, nausea and vomiting, dif ficulty m breathing, and depression of the central nervous system EO is also a cancer-suspect agent when exposure oc curs over long periods of time Q What do we use EO for? A. We use it to make alcohol ethoxylates, which are used in household and in dustrial cleaning products such as detergents, and personal care products, such as shampoos Q. Do we manufacture EO9 A No We purchase it from Oxychem About the cthoxvlnte unit. The unit was built in 1962 and has a capacity of 65 mil lion pounds per year. EO is brought to the plant by rail car Provided by the Vista Public Relations Department Ext 3210 Visia Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005446 TAB 6--Sample Communication Toots C. Communication to employees, cont. 3. Vista case study, cont. (4/90 ethylene oxide incident, Lake Charles) Follow-up bulletin to all Vista employees: News Bulletin Ai about 5pm yesterday (Apnl 26), Vista Lake Charles Chemical Plant (LCCP) em ployees completed removal of the water-contaminated eth ylene oxide (EO) from us stor age tank. The emergency situation is over and operations in the plant are reluming to normal. Employees arc reporting to work for their usual shifts throughout the plant Roads around the plant have been reopened and schools and local industry have returned to normal operations NO LONGER A MYSTERY. How the tank became con taminated is not such a mys tery any longer A team of em ployees was formed to invesugate the causes of the contamination. The team's preliminary work points to a water leak m the in ternal cooling coil in the EO tank as the cause of the water contamination "Steps will be taken to en sure that this never happens again," said John Fncnd, plant manager, LCCP "And," he continued, "we're going to make sure we have the best systems for safely stor ing and using EO in our plant." SAFETY TRACK RECORD. "The Lake Charles Chemical Plant has a 28-year-long track record of handling EO without a serious incident," Friend told a press conference yesterday "We want to continue that record "Vista has instruments and process systems in place that monitor and control this type of emergency Those systems worked during this one," Fnend said. THE CAER CONNECTION. Throughout the emergency, Vista relied on the Community Awareness and Emergency Response (CAER) system to alert and inform local emer gency response officials and die public CAER was put to gether with the coopcrauon of the surrounding commumues and local industry Addiuonally, the local me dia helped keep Vista em ployees informed dunng the incident OTHER INFORMATIONQ&A. The following is a list of other questions and answers prepared for yesterday's press conference Q Is Vista going to conunue using EO9 A Ethylene oxide, along with all the chemicals we use or make, are of great benefit to our society. For in stance, EO is used to make household and industrial detergents and other clean ing products we all use every day. But we also believe they must be han dled with care, by trained, experienced people That's how we expect to continue to operate our business. Q Who's going to pay for the city and parish employees' overtime and other ex penses incurred helping Vista dunng the emer gency9 A. Vista is willing to work with city, parish and state response organizations to ensure that the ex traordinary costs are cov ered. We want to make sure the taxpayers don't have to pay for them. Q Does Vista manufacture EO9 A. No, wc purchase it from Oxychcm Provided by the Vista Chemical Company Public Relations Dept. Questions? Contact Mike Reynolds, 713/588-3210 Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005447 IAB 6--Sample Communication Tools C. Communication to employees, cont. 4. Vista case study (4/90 EPA study, Aberdeen) Memo to ail plant employees: To: From. Date* Aberdeen Plant Employees R.W. Seymour April 4, 1990 Some of you may recall that a study was conducted in February 1989 at our plant by a contractor (NUS) for the Environmental Protection Agency (EPA). The study looked for soil and water contamination around five old dump sites on the south end of the plant. The findings indicated minor amounts of certain chemicals are present in the ground and groundwater at our fa cility and in James Creek. The report was issued to the EPA in December. Vista asked for and re cently received a copy of the report. Because you are Vista employees and members of the Aberdeen community, we want to brief you on this study and the action being taken as a result. First and most important, the results give us no reason to believe that employees or the Aberdeen community are being exposed to harmful levels of any chemical. The findings indicate very minor amounts of plasticizer m the soil and groundwater around the dumpsites The soil and groundwater results are consistent with similar results that Vista received from samples sent to Mississippi State University for analysis. Eight years ago, Conoco Chemicals (Vista's predecessor company) filed a notification with the EPA regarding wastes buried on site. That no tification caused the EPA to hire NUS to conduct a study of the site last year. At this time, we are conducting additional tests of the water in James Creek for analysis by an outside laboratory. To date, we have found no reason fo*r concern. We are in contact with the EPA to find out what fur ther action is needed. As information becomes available, we will keep you informed of our actions and those of the EPA Robert w Seymour Plant Manager Visia Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005448 TAB 6--Sample Communication Tools C. Communication to employees, cont. 5. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) Employee message board copy (pre-recorded phone messages): Message Board Sunday, 10/29/89 9 a .m. You have reached the Phillips employee message board. Thanks for calling. Here's the Sunday, 9 o'clock update on the situation at the Houston Chem ical Complex Though search crews worked through the night, no more bodies were recovered from the scene of Monday's fire and explosion. The count remains at 13 confirmed dead . 9 still missing. Nine persons remain m area hospitals. One of those hospitalized, Stephanie Sneed, will undergo re constructive surgery Monday--the first of many such operations. We're continuing to appeal for volunteers with either O-negative blood . . or any type of RH-negative blood . . who would be willing to donate blood platelets for an extended period of time. Several of you have called in, and we thank you. But while those volunteers are being medically confirmed as donors, we continue to ask for more names If you can help us, please call us at 475- 3955. Funeral services for James H. Campbell, Jr , a Phillips employee who died m the accident, will be held 10 o'clock Monday morning at Woodforest Baptist Church m Channelview. Visitation will be this afternoon from 3 to 5 at San Jacinto Funeral Home, on Interstate Highway 10 East in the Northshore area. Several memorial services for Phillips employees among those still missing are planned: * Memorial services for Mary Kay O'Connor will be held today at 3 p.m. at First Unitarian Church, 5210 Fannin in Houston. * Two memorial services will be held today for Jesse Northrup. One will be held this morning at 10:30 at St. Barnabas Epis copal Church, 107 E. Edgewood in Houston. A second memorial service will be held at 4 o'clock this afternoon at Schmidth Funeral Home, 819 Waller Avenue m Brookshire. * Also, memorial services for all missing and deceased Phillips employees will be held Monday at 7-30 p m at the Pasadena Civic Center. The Center is located at 7902 Fairmont Parkway near the corner of Fairmont Parkway and Red Bluff Road. The next update will be at noon today. Thanks for calling Vista Chemical Company Cnsis Communication Manual SECTION 1--0\ervtcw ABD00005449 TAB 6--Sample Communication-Tools C. Communication to employees, cont. 5. Phillips case study, cont. (10/23/89 explosion and fire, Pasadena, TX) Employee message board copy (pre-recorded phone messages): Message Board Sunday, 10/29/89 5pm You have reached the Phillips employee message board. Thanks for calling. here's the Sunday, 5 o'clock update on the situation at the Houston Chem ical Complex* The body of a fifth victim of Monday's explosion and fire at HCC has been identified as that of Jesse Thomas Northrup of Brookshire Northrup, an operator, was 42. So far the bodies of 14 victims have been recovered. Eight are still missing. Nine persons remain in area hospitals. Despite the rain, search teams will work through the night One of those hospitalized, Stephanie Sneed, will undergo re constructive surgery Monday--the first of many such operations. We're continuing to appeal for volunteers with either O-negative blood . or any type of RH-negative blood . . . who would be willing to donate blood platelets for an extended period of time Several of you have called in, and we thank you But while those volunteers are being medically confirmed as donors, we continue to ask for more names If you can help us, please call us at 475- 3955. Also, the management of the Burn Center at Hermann Hospital has asked that visitors of Phillips's patients be confined to family members for the next several days. They also have asked that friends and relatives refrain from sending live plants to the Burn Center. This will reduce the risk of introducing infection to the center Also, remember that Phillips is continuing to provide individual and group counseling through Humana Hospital Southmore If you'd like to talk with someone about a personal problem related to Mon day's accident, we encourage you to call 475-5990 Funeral services for James H Campbell, Jr., a Phillips employee who died in the accident, will be held 10 o'clock Monday morning at Woodforest Baptist Church m Channelview Also, memorial services for all missing and deceased Phillips em ployees will be held Monday at 7:30 p.m at the Pasadena Civic Cen ter The Center is located at 7902 Fairmont Parkway . . near the corner of Fairmont Parkway and Red Bluff Road. The next update will be at nine o'clock tonight. Thanks for calling Vista Chemical Company Crisis Communication Manual U91 SECTION 1--Overview ABD00005450 TAB 6--Sample_CommunicatiQn_Tools C. Communication to employees, cont. 6. Phillips case study, cont. (10/23/89 explosion and fire, Pasadena, TX) Memo to Houston Chemical Complex employees: October 27, 1989- Plastics Division Houston Chemical Complex To: All HCC Employees In an effort to ease the grief resulting from Monday's ex plosions and fire at our complex, we are expanding the Phillips Family Assistance Program. Beginning Monday, Phillips will be providing Crisis Inter vention Groups five days a week from 9 a.m. to 11 a.m. on the fifth floor of Humana Hospital Southmore, located at 906 Southmore, Pasadena. Trained clinical psychologists will lead group discussions of such concerns as a reluctance to return to work; sur vivor guilt; and any emotional problems experienced by children as a result of this tragedy. The Phillips Family Support Center will continue to pro vide--through Humana Hospital Southmore--around-the-clock individual counseling services free of charge for HCC em ployees and their families. Spanish-speaking translators are available if needed. Mental- health professionals and volunteer chaplains will meet personally with you, family members, a friend or a neighbor at the Center, your church or even your home. Counselors also will be available to visit with you at HCC at any time. This counseling program--at Humana Hospital Southmore as well as at work--will continue as long as needed. If you would like to talk with someone about a problem related to Monday's accident, we encourage you to get m touch with these counselors at 475-5990 or ext. 3693. J.R. Benz % isu Chemical Company Crisis Communication Manual 7/91 D.W. Price SECTION 1--Overview ABD00005451 TAB 6--Sample Communication Tools D. Letters to Neighbors 1. Vista case study (2*4/90 groundwater testing, Lake Charles) Initial contact: Dear Mossville Neighbor: Vista Chemical Company would like to update our Mossville neighbors on our con tinuing efforts to protect the water underneath our neighborhood. We'd also like to intro duce two new employees who will be working on environmental matters m our plant, and who stand ready to answer your environmental questions In the past, Vista found traces of chemicals in the water directly underneath our plant. In particular, we found very small amounts of a chemical called "ethylene dichlonde," or EDC, next to the plant's western boundary To recover the EDC, we began an ongoing "groundwater remediation program," which means we pump the water out and treat it. At the same time, we wanted to make sure the EDC had not moved outside the plant property, so we began testing the water from all accessible private water wells in the two areas closest to our plant--the Gayle and Bel-Aire Subdivisions in Mossville We did this in cooperation with the Louisiana Department of Environmental Quality and the Cal casieu Parish Health Department. No traces of EDC or other plant chemicals were found in any well water tested. Also, Vista conducted a door-to-door survey of the two Mossville subdivisions to find out how many households were still using private well water for drinking Because we want ed to eliminate the possibility that someone might be affected, the homes using well wa ter for drinking were connected to the Mossville Water Works District. Now we're in the neighborhood again Why9 Because we want to do everything we can to make sure we're keeping our chemicals inside our fence. During the next few weeks, a large truck will be stopping in various spots on your streets--mostly in the area bordered by First to Sixth Avenues and Michigan Avenue to VCM Plant Road. We are working jointly with Conoco and the Louisiana Department of Environmental Quality on this pro ject. You'll be able to recognize the truck by the Conoco sign displayed on its side The technicians on this truck will drill two-inch holes and insert measuring devices to depths of ten to fifty feet to test for chemicals in the soil and water. We will begin doll ing the week of February 5 and finish in about two weeks, barring any delays due to bad weather or equipment problems When we finish, we'll fill in the holes to repair the streets. We apologize for any inconvenience you may face from the truck's presence By the way, we use EDC at the plant to make vinyl chlonde monomer (VCM), which we use at another plant to make polyvinyl chlonde (PVC). You probably have PVC prod ucts in your house--the plastic covenng on your telephone wires, for example. EDC is also used by other companies as a degreaser or solvent m paint removers It's a clear or colorless liquid with a mildly sweet odor, and it's slightly soluble in water. Like most solvents, EDC can be harmful if a large amount is swallowed (Continued) Visia Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005452 TAB 6--Sample Communication Tools D. Letters to Neighbors 1. Vista case study, cont. (2*4/90 groundwater testing, Lake Charles) Initial contact, cont.: Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005453 TAB 6--Sample Communication-Tods D. Letters to Neighbors 1. Vista case study, cont. (2-4/90 groundwater testing, Lake Charles) Final contact: Dear Mossviile Neighbor: As you know, Vista and Conoco began a joint project in February to test for the presence of ethylene dichlonde, or EDC, in the groundwater underneath your subdivision. We'd like to thank all of you for your patience and cooperation during the project. Now that the sampling portion of the project is complete, we want our Mossviile neigh bors to be the first to know what we found We also want to make sure you understand what the test results mean and what we will do next First and foremost, what we found--29 pans per billion of EDC near the intersection of VCM Plant Road and Founh Avenue--poses no health nsk to Mossviile residents. Of the eight locations in Mossviile where samples were taken, only one location showed measurable evidence of EDC. In all, 34 samples were tested. We realize that the term "pans per billion" can be confusing. It might help to think of one pan per billion as one inch in 16,000 miles, or one second every 32 years. We will remove the EDC from the groundwater. The groundwater remediation program we've had underway for some time will be expanded in the future from five to nearly thir ty recovery wells so that we can more quickly remove the EDC that's present in the groundwater, both on and off our propeny. The holes the technic.ans dnlled in the streets in order to get samples have been repaired. Again, we apologize for any inconvenience you may have faced as a result of the project. As always, feel free to call either of us if you have questions or comments concerning the test results or other environmental issues. Sincerely, David Booth Senior Environmental Coordinator 494-5031 Robert Handy Environmental Coordinator 494-5087 Vista Chemical Company April 16, 1990 (Continued) Vista Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005454 TAB 6--Sample Communication Tools D. Letters to Neighbors 1. Vista case study, cont. (2-4/90 groundwater testing. Lake Charles) Final contact, cont.: Mossville Groundwater Testing Results l L Michigan Ave. 1 XXX drilling spots -------- Vista property line Seventh Ave. EDC present Sixth Ave. ) Fifth Ave. -------------------- X-- ) Fourth Ave. -------------------- *------ Third Ave. -------------------- X------ Second Ave. ------------------------); Vista Chemical Company's VCM Plant First Ave. VCM Plant Rd Center Ave. Old Span. Tr. Map not drawn to scale Visia Chemical Company Casts Communication Manual SECTION 1--Overview ABD00005455 TAB 6--Sample Communication-Tools E. Letter to the Editor 1. Vista case study (3/90 hazardous waste disposal issue, Aberdeen) March 1990 Editor, Aberdeen Examiner Aberdeen, Mississippi Dear Editor: ''Confusion" is the best word I can think of to describe the myriad of information we see almost every day concerning the problem of hazardous and non-hazardous waste disposal m Mis sissippi. I'd like to take a minute to try to untangle some of this confusion so that we can all make decisions based on sound facts instead of hearsay. First of all, every person, every business, every organiza tion and every school in this community creates waste. Some of it is hazardous, some of it is not. Waste is a natural part of the process of living. The elaborate sewer systems m our cities are an excellent example of this fact. So is the garbage our families stuff into big plastic bags each week. Whether it's banana peels, newspapers or grass clip pings--if you put it out for the garbagemen to pick up--it's waste, and it has to go somewhere. Where does our household garbage go? To a sanitary landfill. It's lrnportant to realize that landfills are not the same as they were many years ago. The city "dump" many of us may be familiar with is a thing of the past. Regulations require landfills to be lined, the garbage to be crushed and com pacted, then sealed m clay. All water is removed, so what's left is solid waste. This prevents migration of liquids and protects surrounding land and groundwater. Household waste, or garbage, is not considered to be haz ardous waste. However, you may have many products within your house, garage or storage room now, that once thrown away, are classified by the Environmental Protection Agency as Hazardous Waste. Things like furniture polish, automatic transmission fluid, battery acid, solvent-based car wax, gas oline, motor oil, weed killers, rat poison, varnish, oil- (Contmued) Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005456 TAB 6--Sample Communication Tools E. Letter to the Editor, cont. 1. Vista case study, cont. (3/90 hazardous waste disposal issue, Aberdeen) based paint, moth balls, insecticides, ammunition and lighter fluid are just a few. To get rid of the hazardous waste problem entirely we'd have to first get rid of the products that create the waste. But without lighter fluid, we'd have a hard time getting the fire started for our Sunday afternoon barbecues. And without most of the other things I've listed above, our lives would be quite different. The high standard of living we enjoy in this country and in Mississippi is due primarily to con tinuing advancements in the world of chemistry. However, as with everything else in life, there are trade offs. In other words, if we in Mississippi are going to take advantage of the life-enriching wonders of modern science, we must be willing to share the responsibilities that come with that. This includes selecting disposal sites in our state for the hazardous waste we generate. It also includes discovering how we, as individuals and as a community, can help with the ever-growing problem of waste disposal that communities all over the country are now fac ing. Working together is the only way we can succeed. The "not in my backyard" attitude helps no one. Sincerely, Bob Seymour Plant Manager Vista Chemical Aberdeen Company Vjsia Chemical Company Crisis Communication Manual ' SECTION 1--Overview ABD00005457 TAB 6--Sample Communication Tools E. Letter to the Editor 2. Vista case study (1/91 industrial tax exemptions issue, Lake Charles) January 28, 1991 Editor Lake Charles American Press Post Office Box 2893 Lake Charles, La. 70602 Dear Editor: The logic on which you base your editorial positions seems to vary depending on the topic. Two recent topics involved some form of rules changes. In your January 18 editorial, you were against a new federal re quirement for certain students to pass certain tests or lose their student loans. As you described it, "... it amounts to changing the rules during, rather than before, the game." A few weeks ago, you strongly supported the position that companies already engaged m costly construction projects should be forced to abide by new rules for industrial tax ex emptions. How can it be that changing the rules during this game is fair, while changing the rules during the student loan game is not fair? The new changes to Louisiana's industrial tax exemptions are retroactive. Projects that were built before the new rules were evSn proposed will be judged by the new rules when tax exemption applications are filed. Clearly this is a case of changing the rules during the game. And clearly this is a case, once again, in which logic, fairness and concern for the growth of local industry have been compromised. John Friend P.O. Box 727 Westlake, La. Vista Chemical Company Crisis Communication Manual SECTION 1--0\cr\icw ABD00005458 TAB 6--Sample Communication-Tools F. Sample condolence letter To an Employee's Family: Month, day, year Name of next of kin 123 Elm Street Sampleville, Texas Zip Dear Mr./Mrs./Ms. [NAME]: The employees of ABC Chemical Company join me in extending to you our deepest sympathy on the death of your [RELATIONSHIP] [NAME] . We know you have suffered an irreparable loss, and we fully realize there is little we can say to help you in this moment of sorrow. We are currently conducting an extensive investigation to de termine the cause of the incident at our facility that re sulted in your loved one's death. We do know that a major explosion occurred in the XYZ unit at about 7:12 p.m. on Thursday, June 21. All of the plant's emergency procedures were activated and the resulting fire was extinguished at ap proximately 10 p.m. As soon as the investigation is completed, we will notify all affected families of the findings, and we will take whatever steps are necessary to make sure a similar incident does not happen again. Company benefits personnel, as well as counselors and local clergy, are available at our family assistance center to an swer your questions and provide other assistance. The center is located in the Maple Room at the Ramada Inn on Highway 14, and is open every day from 8 a.m. to 10 p.m. Our heartfelt condolences are extended to you and the members of your family in your bereavement. Sincerely, Phil Brown Plant Manager ABC Chemical Company Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005459 TAB 6--Sample Communication Tools G. Thank-you letters 1. Sample--to the media Month, day, year John Smith News Director KGYP, Channel 9 123 Main Street Sampleville, Texas Zip Dear John: On behalf of all ABC Chemical employees who worked so hard to resolve the recent incident at our plant, I want to express our appreciation and admiration for the cooperation, flex ibility and professionalism you and your fellow reporters displayed. I'm sure there were many "behind-the-scenes" individuals who made major contributions to this effort, but the one-on-one relationships we enjoyed with the Channel 9 reporters are particularly noteworthy and extremely important to us. For all concerned, I am very grateful that we were able to safely resolve the situation. Communication is vital m a situation like this. We depended on you to keep our em ployees, neighbors and other citizens informed, and you came through with flying colors. Thank you for working with us through a very difficult time. I hope we never have to face a situation like this again, but it is reassuring to know that if we do, we can count on you and other capable, reliable and talented people at Channel 9. Sincerely, Phil Brown Plant Manager ABC Chemical Company Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005460 TAB 6--Sample Communication Tools G. Thank-you letters 2. Sample--to city officials Month, day, year The Honorable Samuel H. Jones Mayor, City of Sampleville 234 Mam Street Sampleville, Texas Zip Dear Mayor Jones: On behalf of all ABC Chemical employees who worked so hard to resolve the recent incident at our plant, I want to express appreciation and admiration--for the cooperation, under standing, concern and hospitality you and members of your staff so openly and willingly gave us. For all concerned, I am very grateful that we were able to safely resolve the situation. We certainly could never have performed our duties as smoothly and as easily without the assistance of the Sampleville City Hall and Police De partment . Thank you for working with us through a very difficult time. I hope we never have to face a situation like this again, but it is reassuring to know that if we do, we have many strong, reliable and capable people we can count on. Sincerely, Phil Brown Plant Manager ABC Chemical Company Vista Chemical Company Crisis Communication Manual SECTmON 1--Overview ABD00005461 TAB 6--Sample Communication Tools G. Thank-you letters 3. Sample--to industry personnel Month, day, year James W. Black Plant Manager MNO Chemical Company 789 Main Street Sampleville, Texas Zip Dear Jim: We asked for help, and you responded. On behalf of all ABC Chemical employees who worked so hard to resolve the recent incident at our plant, I want to express our appreciation for the time, knowledge and guidance you and your people so willmgly and openly shared with us concerning the safe handling of DEF chemical. In particular, Mary White's willingness to share her ex pertise was invaluable to us. Her recommendations and as surance helped us resolve the situation safely and smoothly. Thank you for working with us through a very difficult time. It was encouraging to witness the cooperation and teamwork that took place between our two companies. I hope we never have to face a situation like this again, but it is re assuring to know that if we do, we can count on MNO Chemical. LII Sincerely, h iv1 Phil Brown Plant Manager ABC Chemical Company 5| Vista Chemical Company Cnsis Communication Manual SECTION 1--Overview ABD00005462 TAB 6--Sample Communication Tools H. Appreciation ad copy 1. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) Ad ran in Houston-area and regional papers TO OUR EMPLOYEES, FRIENDS AND NEIGHBORS: The explosion and fire at our Houston Chemical Complex on Monday was a tragic and devastating event. We regret very much the human suffering that has accompanied this accident and extend our sympathy to the families and friends of the victims. We apologize for all inconveniences resulting from the incident and we wish to assure everyone that we will do everything within our power to restore a normal environment to the area as soon as possible. To all of you who provided so much help and support during this tragic time, we are deeply appreciative and thank you for your support: Hams County Sheriff Johnny Klevenhagen and his deputies Chief E.L Gilbert and Deputy Chief Jerry Alspaw of the Pasadena Police Department Chief Jay Goyer and the Pasadena Volunteer Fire Department The Texas Department of Public Safety and the individual troopers The many area firefighters that assisted The Channel Industry Mutual Aid group The area hospitals and medical support personnel The American Red Cross The Salvation Army Pasadena area business people providing supplies to all of the above All the Phillips Petroleum Company employees Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005463 IAB 6--Sample CommunicationJopte I. Miscellaneous materials 1. Phillips case study (10/23/89 explosion and fire, Pasadena, TX) Equipment diagram and background information: Cover sheet only Copy of materials distributed by Phillips follows Vista Chemical Company Cnsis Communication Manual SEC'r,r'N 1--Overview ABD00005464 POLYETHYLENE REACTOR PRODUCT TAKEOFF ABD00005465 MAINTENANCE PROCEDURES: On occasion plugs of polymer must be removed from settling legs which may require removal of product takeoff valve from piping system. Procedures are in place to assure that the shutoff valve remains closed during this procedure including the following: 1. Close shutoff valve from control room and visually confirm valve position 2. Lock the valve m its closed position with a mechanical stop 3. Disconnect air connections to pneumatic valve operator after valve is closed ,. Depressure settling leg to check if valve leaks and purge settling leg with nitrogen 5. Remove product takeoff valve and clean out settling leg 6. Reinstall product takeoff valve, purge settling leg with nitrogen /. Place valve back into service oy reiiu'i7.g mechanic?! stop, reconnecting air lines, resetting control at control room, pressure settling leg with ethylene and then open shutoff valve locally Note: reactor vessel is 24" diameter and settling leg 8" diameter t \ l I il ABD00005466 TAB 6--Sample Communication Tools Miscellaneous materials 2. Vista case study (4/90 ethylene oxide incident, Lake Charles) Timetable of events: m t 11 * 1 Timetable of Events April 24-26,1990 Vista Chemical Company Lake Charles Chemical Plant, Westlake Ethylene Oxide Storage Tank Situation Tties, 4/24 1 pm Plant operators notice variance in alcohol ethoxylate manufacturing process and began in vestigation to locate source of problem Wed, 4/25 8am Operators determine water is present in 25,000 gallon ethylene oxide (EO) storage tank 1 30 p m Plant personnel begin dialogue with Vista and EO industry engineers 3 30 to 4 15pm Plant management response team meets to analyze situation, gather additional data and iden tify options for resolving situation Non-essential plant personnel and contract personnel sent home 4 25 p m Team members set CAER system in motion 4 30 to 5 30 p m Plant personnel notify Westlake officials, Conoco and other Vista plants in Westlake Roadblocks are set up on Old Spanish Trail and Houston River Road Vista command center is established at plant's Mam Office Media Center is established at Westlake City Hall Operators begin removal of 11,500 gallons of EO from tank through normal manufacturing 'batch" process, converting it to alcohol ethoxylates Estimated time of completion set at 1215 hours 6pm Plant officials begin press interviews to inform citizens of situation Thurs, 4/26 5 to 6am Vista officials notify office and contract employees through radio and TV announcements to remain at home School officials announce four school closings for the day 9am Vista officials announce significant progress has been made--over 50% of EO removed and processed 5 08 p m Tank is empty Vista announces'all clear* through CAER system 5 15pm Final press briefing held at Westlake City Hall Vista Chemical Company Crisis Communication Manual SECTION 1--Overview ABD00005467 -- *, S ,f , >^''''1 J )?! T. J. )| iv $^{<* ABD00005468 ADORESSES AMO TELEPHONE NUMBERS OF COMPANY OFFICES revised 4/95 ABERDEEN VISTA CHEMICALS ABERDEEN, MS HIGHWAY 25 / 39730-3404 P.0. BOX 91 39730-0091 (601) 369-8111 FAX: (601) 369-3630 TWX: 510-986-8183 AUSTIN VISTA CHEMICAL COMPANY AUSTIN, TX 78726-4050 12024 VISTA PARKE DR. (512) 331-2500 FAX: (512) 331-2387 P.O. BOX 200135 AUSTIN, TX. 78720-0135 BALTIMORE VISTA CHEMICAL COMPANY BALTIMORE, MO 3441 FAIRFIELO ROAD 21226-1592 (410) 355-6200 TWX: 710-234-1072 FAX. (410) 355-6492 MANSFIELD________________ VISTA PERFORMANCE POLYMERS MANSFIELD, MA 02048-1432 751 NORTH MAIN STREET (508) 339-4551 FAX: (508) 339-2851 MAMKMD VISTA CHEMICAL COMPANY HAMMOND, IN 2204 MICHIGAN STREET 46320-1463 (219) 845-6602 FAX: (219) 845-1751 HOUSTON______________________ VISTA CHEMICAL COMPANY HOUSTON, TX 900 THREADNEEOLE / 77079-2990 P.O BOX 19029 77224-9029 (713) 588-3000 TLX: 794557 TWX 910-881-7329 FAX (713) 588-3236 LCCP VISTA CHEMICAL COMPANY WESTLAKE, LA LAKE CHARLES CHEMICAL PLANT OLD SPANISH TRAIL RD. P.O. BOX 727 / 70669-0727 (318) 494-5140 TWX: 510-971-7526 FAX- (318) 494-5169/5272 FAX. (318) 494-5172 OPERS. MGR LAB VISTA CHEMICAL COMPANY WESTLAKE, LA LAKE CHARLES LAB PLANT 2501 HOUSTON RIVER RO. P.O. BOX 606 / 70669-0606 (318) 494-5723 FAX: (318) 494-5712/5675 TWX: 510-971-7501 vot VISTA CHEMICAL COMPANY WESTLAKE, LA LAKE CHARLES VCH PLANT VCH PLANT RO. P.O. BOX 605 / 70669-0605 (318) 494-5030 FAX. (318) 494-5059/5006 LISLE VISTA CHEMICAL COMPANY LISLE, IL SALES OFFICE 550 WARRENV1LLE RD. SUITE 210 / 60532-4308 (708) 515-1920 FAX: (708) 515-1919 OKLAHOMA CITY___________ VISTA CHEMICAL COMPANY PVC PLANT 5200 SOUTHEAST 59TM STREET 73135-4536 P.O. BOX 15360 / 73155-5360 (405) 672-4551 FAX: (405) 670-0219 SADOLEBROOK SADOLEBROOK, NJ SALES OFFICE PARK EIGHTY PLAZA EAST 07663-5215 (201) 845-3800 FAX: (201) 845-6807 VYCCM________________________ VYCOM PARTNERSHIP SCRANTON, PA 18505 GREENUOOO AVE. & WARNER ST. (717) 346-8254 FAX- (717) 346-5080 ETHLYLENE STORAGE TERMINAL SULPHUR, LA (318) 527-7061 OLO SPANISH TRAIL (W. BURTON) P 0. BOX 2688 / 70663-2688 CERALOX VISTA CHEMICAL COMPANY TUCSON, ARIZONA 7800 S KOLB RD. / 85706-9215 (602) 294-5201 FAX (602) 294-5208 JEFFERSOHTOUM VISTA PERFORMANCE POLYMERS JEFFERSONTOWN, KY 3001 UATTERSON OR. (PLANT) / 40299-3838 P.O. BOX 99571 / 40269-9571 (502) 267-1011 FAX: (502) 266-3207 INTERNATIONAL OFFICES BELGIUM CONDEA CHEMIE BENELUX C/O: MARC ADRIAENSSENS RUBENSLEI 2, 8-2018 ANTWERPEN, BELGIUM TEL: (011-32) 3-226-4248 FAX. (011-32) 3-227-0268 SINGAPORE CONOEA VISTA SINGAPORE 152 BEACH ROAD #02*08 / GATEWAY EAST SINGAPORE 0718 TEL. (011-65) 294-0998 FAX: (011-65) 294-2113 TLX: RS37016 CVS MB: 5082 TOKYO__________________. ________ ___ CONDEA VISTA JAPAN P.O.BOX 110, KASUHIGASEKI BLDG., 25TH FLR 3-2-5 KASUHIGASEKI, CHIYOOA-KU TOKYO, JAPAN 100 TLX: 29368, 24505 FAX: (011-81-3) 3593-0615 TEL: (011-81-3) 3593-0611 MB: 5094 HAMBURG______________________________ RWE-DEA / CONOEA CHEMIE UBERSEERING 40 22297 HAMBURG, GERMANY TEL: (011-49) 40-6375-0 FAX* (011-49) 40-6375-3496 ITALY______________________ LEE MATHESON C/O 0 A.C. INDUSTRIE CHIM1CHE V. LE. E. FORLANINI 20134 MILANO, ITALY TEL 7384551-2-3-4 FAX: (Oil) 392-719673 TLX 335413 DACMI ABD00005469 INTERNATIONAL OFFICES COMPEA CHEMICAL EUROPE ANTWERP, BELGIUM CONDEA CHEMIE BENELUX RUBENSIEI Z, 8*2018 ANTWERPEN, BELGIUM 011*32-03-226-4248 (PHONE) 011-32-03-227-0268 (FAX) KARC ADRIAENSSENS COMPEA VISTA JAPAN_________________ TOKYO, JAPAN (MB 5094) 011-81-3-3593-0611 011-81-3-3593-0615 (FAX) TAIZO IGARASHI AKIKO KIKUCHI MAMI KURATA KANJIRO MATSUURA NOBUYUKI SUZUKI YOSHIO TAKENAGA KAZUKO YAMAGUCHI (SECRETARY) COMPEA VISTA SINGAPORE_________________ SINGAPORE 011-65-294-0998 011-65-294-2113 (FAX) MARTIN SAMLOWSKI CHEN LIMING SELINA NG (MB 3086) (MB 5723) RWE-DEA / COMPEA CHEMIE HAMBURG, GERMANY 011-49-40-6375-0 (MAIN #) 011-49-40-6375-3496 (FAX #) RICK L. JOHNSON ARNO STEGK 011-49-40-6375-1232 (MB 3555) 011-49-40-6375-1230 (MB 3497) ABD00005470 VISTA HEADQUARTERS1 SECRETARIES DEPARTMENT/SUPERVISOR SECRETARY ADMINISTRATION KNOOEL DRACER, PUTNIK BUDGET ft FINANCIAL ACCOUNTING GALLMORE, ALBERS SHIRLEY HINES JOYCE BRYANT JOYCE BRYANT BUSINESS ANALYSIS * BUDGET / HOUSE CAROLYN KETCHIE COWCRCIAL ALUMINA / FENTON, HACKETT, LUDEMANN, CRUZ OLEFINS ft VINYL / SCHNEIDER, CARRICO OLEFINS ft VINYL / ERAMO PVC / MATSON, KIRKPATRICK, NATHAN, VAFJAOIS ETHYLENE / ERAMO ALCOHOLS / O'BRIEN, STOUDER DETERGENTS / SWEET D.I.ft S. / SWANTKOWSKI, MANION, STOKES SOLVENTS / PERSON, WILLIAMS, SCHUALBACK SERVICES / CAMPBELL INTERNATIONAL / BONNER MARY CAUSEY CAROLYN KETCHIE GLORIA McMILLON MAUREEN BITTICK GLORIA MCMILLON NANCY FRANKS NANCY FRANKS DIANE HOLMES MARY CAUSEY MARIETTA UURSCKY CUSTOWTR SERVICES THOMAS, HOLMES BENNETT MICHELLE NEAL DIANE BRAY HUMAN RESOURCES ADMINISTRATION / WRIGHT COMPENSATION / DOLL ER ft IR / NEIDERHOFER BENEFITS / SWINT S ft l / MEIENBERG PAYROLL / NELSON BUILDING ft OFFICE SERVICES / BRYANT WANDA CLEMENTS WANOA CLEMENTS WANDA CLEMENTS MAUREEN TEMPLE MAUREEN TEMPLE DOROTHY SELF INFORMATION SYSTEMS / EGGERS, QUINLAN EDS / MALAVASE SUSAN PURDY CHERYL VASQUEZ CENTRAL ENGINEERING INSTRUMENT ft ELECTRICAL / CUMMINGS TECH ft MAINTENANCE / LEVESQUE PROJECT DEVELOPMENT / MCCULLEY JEANETTE ZAUADA KATHY DAHLKE KATHY DAHLKE FINANCIAL ft / WHITLOW. MARSHALL. LITTLE ACCOUNTING SMITH, PAYNE JEANNIE WILLIAMSON CANDY MOORE FIMANCE/INFORMATION SERVICES / SCHIRBER NANCY KAGAR INTERNATIONAL ft VCLA BONNOR, LOPEZ, VALENZUELA MARIETTA UURSCHY LEGAL / FISHER, BURCH, NELSON ZIMMERMAN, McWATTERS, ALLEN, RALSTON JANNA UEISINGER MB)ICAL / HAINES DONNA JONES PUBLIC AFFAIRS / REYNQiOS PURCHASING / DUCKWORTH. ENDELMAN. HALL. PHILLIPS TRENT, TASBY HOLLY BLACKMON DISTRIBUTION / HALL. WOLF. ARBFITER INVENTORY ft PRODUCT PLANNING / NELSON SAFETY. HEALTH ft ENVIRONMFMTAI GARRISON, GRUMBLES, LEDVINA TAX / KNIEPER MARILYN FORD NANCY HAGAR DONNA JONES CANDY MOORE VINYL ft SUPPLY CHAIN OPERATIONS / HIIGFRS NANCY HAGAR EXT. 3591 3561 3561 3546 3807 3546 3246 3833 3246 3506 3506 3486 3807 3495 3366 3441 3411 3208 3208 3294 3294 3294 3235 3220 3233 3575 3867 3578 3578 3337 3554 3180 3366 3541 3451 3210 3311 3581 3401 3180 3451 3382 3180 ABD00005471 DEPARTMENT ACCOUNTING ADMINISTRATION ALCOHOLS ALUMINA BUILDING A OFFICE SERVICES/HR CENTRAL ENGINEERING CUSTOMER SERVICES DETERGENT INTERMEDIATES A SURFACTANTS DISTRIBUTION ENVIRONMENTAL / SHAE FINANCE HUMAN RESOURCES INFORMATION SYSTEMS INTERNATIONAL MARKETING LEGAL MEDICAL/SHAE OLEFINS A VINYL/ADMIN OLEFINS A VINYL/COMPOUNDS PAYROLL/HR PROCUREMENT/LOGISTICS PROJECT DEVELOPMENT PU8LIC AFFAIRS TAX VINYL A SUPPLY CHAIN OPERATIONS VISTA CHEMICAL HEADQUARTERS DEPARTIOfTAL tEPRESEMTATIVES/SECRETARIES REPRESENTATIVE MARLENE ALBERS SHIRLEY HINES NANCY FRANKS JEFF FENTON LISA BRYANT JEANETTE ZAUADA MICHELLE NEAL DIANE HOLMES MARILYN FORO DONNA JONES JEANNIE WILLIAMSON UANOA CLEMENTS SUSAN PURDY MARIETTA UURSCHY JOYCE ALLEN DIANA HAINES CAROLYN KETCHIE GLORIA MCMILLON LEA NELSON HOLLY 8LACKM0N KATHY DAHLKE NIKE REYNOLDS CANDY MOORE NANCY HAGAR EMPLOYEE RELATIONS DEPARTMENT BENEFIT PLAN CONTACT SUPERVISOR - QUALIFIED PLANS RETIREMENT PLAN SAVINGS A INVESTMENT PLAN CHARLES C. NEIENBERG EVONNE BYRNE CAROL KRAMER FIDELITY INVESTMENTS - GENERAL INFORMATION 1-800-544-6888 (OPEN 24 HRS. A DAY, 7 DAYS A WEEK) ACCOUNT INFORMATION 1-800-447-6389 (OPEN 8:30 AM - 4:00 PM, EASTERN TIME) SUPERVISOR - PERSONNEL A BENEFITS ADMIN. SERVICE / SAFETY AWARDS, ADDRESS CHANGES, MISC. MEDICAL PLAN OENTAL PLAN LIFE INSURANCE PLANS / GROUP A DEPENDENT ADAD PLAN REIMBURSEMENT ACOUNTS EDUCATIONAL REFUND CORPORATE ALUMNUS PLAN SCHOLARSHIP PLAN PAM SU1NT CHERYL MENOEZ JEAN ROMINE JEAN ROMINE JEAN ROMINE JEAN ROMINE JEAN ROMINE EVONNE BYRNE CHARLIE NEIENBERG MAUREEN TEMPLE NAME J. M. ALLEN M. M. BITTICK J. M. BLACKWOOD M. L. FORD h. M. MCCANN S. A. MOORE J. M. SLAVERS VISTA HEADQUARTERS* NOTARIES FXTENSION ROOM 3281 2-028 3833 3-041 3136 2-006 3401 4-077 3228 1-116 3554 2-176 3531 4-033*3 EXTENSION 3368 3591 3506 3132 3220 3867 3441 3486 3401 3451 3337 3208 3233 3366 3281 3044 3541 3246 3224 3311 3578 3210 3554 3180 588-3216 588-3239 588-3265 588-3362 588-3303 588-3238 588-3238 588-3238 588-3238 588-3238 588-3239 588-3216 588-3294 DEPARTMENT LEGAL OLEFINS & VINYL TAX TRANSPORTATION/O&V RESERVATIONS FINANCE CUSTOMER SERVICES NAg A ADAMS, F.R. (FRANK) ALBERS, M.T. (MARLENE) ALLEN, G.O. (GREG) ALLEN, J.M. (JOYCE) ALLEN, M.M. (MARGARET) ANGUS, L. (LEE) ARBEITER, T.J. (TIM) B BASINGER, W.F. (WANDA) BAUER, L.R. (RON) BELL, J.E. (JANE) BENNETT, J.A. (JEAN) BENNETT, T.J. (TIM) BENTER, M.R. (MITCH) BEZEK, J.A. (JOY) BITTICK, M.M. (MAUREEN) 8LACKM0N, H.L. (HOLLY) BLACKWOOD, J.M. (JOYCE) BLUE, B.E. (BRADFORD) BONNOR, H.R. (HECTOR) BOTKIN, D.L. (DEBBIE) BOWMAN, A. (ANNE) BRAY, D.M. (DIANE) 8REIDIGAN, R.F. (BOB) BRIGHTWELL, J.K. (JEFF) BRISENO, M. (MARY) BROGDON, B.M. (BARBARA) BROUN, G.J. (GREG) BROUN, M.A. (MARJEAN) BRYAN, R. (RON) BRYANT, J.E. (JOYCE) BUDO, S. (SHEILA) BRYANT, L.A. (LISA) BURCH, R.B. (RALPH) BURK, S.H. (SUE) BURZYNSKI, G.U. (GERALD) BUSINESS INFORMATION CENTER BYRNE, M.E. (EVONNE) C CAMPBELL, L.J. (LAURIE) CARLBERG, N. (NEIL) CARRICO, P.D. (PAUL) CARTER, D.A. (DON) CASH MANAGEMENT LINE CAUSEY, M.L. (MARY) CHAGNON, C.E. (CARRIE) CKEAH, S. (SIEU-BEE) CLARK, A. (ANNE) CLARK, C.L. (COLLEEN) CLARK, M.A. (HIKE) CLAYBOURH, G.L. (LANE) CLEMENTS, W.S.L. (WANDA) COFFEE/COPIES COFFEE/COPIER ROOM COFFEE/COPIER ROOM COFFEE/COPIER ROOM COFFEE/COPIER ROOM COFFEE/COPIER ROOM COFFEE/COPIER ROOM ABD00005472 VISTA CHEMICAL COMPAMY HEADQUARTERS 900 THREADNEEDUE HOUSTON, TX 77079 (713) 5*8-3000 PHONE NO. FAX NO. SECRETARY ROOM MO.. DEPASTMFMT 3829 3368 3140 3281 3288 3921 3316 3001 3019 3001 3118 3886 3022 3010 ZAUADA, JEANETTE BRYANT, JOYCE ZAUADA, JEANETTE UEISINGER, JANNA VASQUEZ, CHERYL FORO, MARILYN 8-056 2-074 8-067 2-036 5-054 5-034 4-092 ENGINEERING FINANCIAL ENGINEERING LEGAL COST ACCOUNTING SAP TEAM DISTRIBUTION 3093 3989 3291 3396 3395 3068 3078 3833 3311 3136 3260 3369 3410 3032 3411 412/343-4680 3871 3065 3312 3193 3873 3532 3S61 3037 3220 3295 3519 3816 3360 3239 3888 3001 3868 3585 3429 3001 3429 3057 3103 30S4 3054 3112 3429 3022 3429 412/343-4681 3001 3585 3585 3001 3118 3478 3813 3001 3236 3118 3022 3585 3813 3107 DAVIS, DOREEN ZAUADA, JEANNETTE VASQUEZ, CHERYL MOORE, CANDY BRAY, DIANE ZAUAOA, JEANETTE HAGAR, NANCY SECRETARY MOORE, CANDY MOORE, CANDY UURSCHY, MARIETTA NEAL, MICHELLE VASQUEZ, CHERYL SECRETARY LISLE OFFICE ZAUADA, JEANETTE WILLIAMSON, JEANNIE WILLIAMSON, JEANNIE ZAUADA, JEANETTE SECRETARY SECRETARY ZAUADA, JEANETTE UEISINGER, JANNA VASQUEZ, CHERYL MOORE, CANDY MEEKS, DORIS TEMPLE, MAUREEN 5-098 8-024 1-155-2 2-169 4-018 8-009-3 4-028 3-041 4-105 2-006 2-184 3-062 4-031-2 5-050 4-031-6 MB 5076 6-048 2-005 2-014 8-017-2 2-026 6-100 2-079 8-051-3 1-130 2-024 5-014 2-183 2-049 1-074 I.S.D. ENGINEERING I.S.D./DATA CENTER FINANCE CUSTOMER SERVICES ENGINEERING INV l PROO 04V MARKETING PURCHASING TAX TAX INTERNATIONAL/VCLA CUSTOMER SERVICES SAP TEAM CUSTOMER SERVICES ALCOHOLS/OUTSIDE SALES ENGINEERING ACCOUNTING ACCOUNTING/FINANCIAL GENERAL ENGINEERING LEGAL NEU BUSN. DEVELOPMENT ADMIN/FINANCIAL ENGINEERING HR/B40S LEGAL SAP TEAM COST ACCOUNTING PLANNING HR/BENEFITS 3495 3827 3522 3287 3275 3254 3515 3111 3492 3383 3808 3424 3208 3176 3001 3057 3888 3067 3103 3022 3478 3585 3057 3429 3107 4055 4045 4032 3830 3835 4036 2ND FLOOR 3RD FLOOR 4TH FLOOR 5TH FLOOR 7TH FLOOR 8TH FLOOR ZAUADA, JEANETTE KETCHIE, CAROLYN VASQUEZ, CHERYL SECRETARY VASQUEZ, CHERYL JONES, DONNA MOORE, CANOY BITTICK, MAUREEN NEAL, MICHELLE SECRETARY 4-110 8-051-4 3-022 5-074 3-069-2 4-107 5-062 2-154 2-178 3-032 4-031-3 1-061 MARKETING SERVICES ENGINEERING OLEFINS & VINYLS I.S.D. TREASURY ALUMINA PURCHASING SAP TEAM ENVIRONMENTAL FINANCE PVC SALES CUSTOMER SERVICES HR/COMP & ER MAKE C COLLIER, P.S. (PATTI) COVUTER, CENTRAL COCHJTER SERVICES HELP DESK CONLEY, H.A. (MARK) * CONFERENCE CONFERENCE ROOM CONFERENCE ROOM CONFERENCE ROOM CONFERENCE ROOM * CONFERENCE ROOM - CONFERENCE ROOM CONFERENCE ROOM CONFERENCE ROOM * CONFERENCE ROOM CONFERENCE ROOM CONFERENCE ROOM CONFERENCE ROOM CONFERENCE ROOM * CONFERENCE ROOM CONFERENCE ROOM CONFERENCE ROOM * CONFERENCE ROOM C CONOCO CREDIT UNION (BRANCH OFFICE) COPPER, E.A. (BETH) CROWELL, T. (TOO) CRUZ, C.A. (CLAIRE) CUMMINGS, J.R. (JAMES) CURRY, M. (MARTY) 0 DAHLKE, K.A . (KATHY) DATA PROCESSING HELP DESK DAVIS, D.A. (OOREEN) DEBOER, M.U . (MARK) DELAGE, J. (JOEL) OELHOMMER, ;N. (NANCY) DEMEL, T. (TRACY) DENTON, R.G . (RANDY) DIAZ, D.M. (DOROTHY) DISTRIBUTION CENTER DOHRER, T.J . (TERRY) DOLL, T.W. (TIM) DONNELLY, U.A. (BILL) ORAGER, D. (DIETER) DUCKWORTH, H.L. (HOWARD) DUNIVAN, D.R. (RAY) DUNN, S.F. (SHARON) DUPRE', S.E . (SUE) E EDMUNDS, M. (MARK) EGGERS, K.J . (KEN) EHLINGER, K.A. (KIMBERLY) ELKINS, C.A . (CARL) ELTON, H.P. (HOWARD) EMERGENCY LINE ENOELMAN, F .J. (FRED) ERAMO, M.A. (MARK) ERNESTES, L .E. (LLOYD) EWING, S.F. (STACY) ABD00005473 PHONE HO. FAX NO. SFCDRETARY ROOM * DEPARTMENT 3406 3291 3700/6700 3137 3429 3236 3236 3888 NEAL, MICHELLE PUR0Y, SUSAN PURDY, SUSAN 0AVIS, DOREEN 4*029*5 1-091 1-153 5*090 CUSTOMER SERVICES I.S.D. / EDS I.S.D./DATA CENTER I.S.D. - 3104 3110 3106 3105 3121 3120 3624 3125 3020 3468 3931 3526 3937 3166 3165 3803 FOR SCHEDULING: 1-022 1-026 1*091 1*060 2*004 2*040 2-068 3-004 3-093 3*100 4*004 4-078 5*004 7-004-A 7-004-B 6-004 8*040 X3233 X3Z33 X3235 X3294 X3554 X3337 X3561 X3807 X3607 X3607 X3401 X3401 X3220 X3578 X3578 X3867 X3578 I.S.D. l.S.O. HUMAN RESOURCES HUMAN RESOURCES TREASURY/TAX FINANCIAL ADMINISTRATION SOLVENTS SOLVENTS SOLVENTS DISTRIBUTION DISTRIBUTION HR/B&OS * VIDEO/PICTURETEL ENGINEERING ENGINEERING ENGINEERING ENGINEERING 293-1174 496-1596 3082 3274 3339 3322 3521 3585 3888 3067 3001 3022 600 DAIRY ASHFORD 901 THREADNEEDLE ST. MOORE, CANDY 5-008 DAVIS, OOREEN 5-064 CAUSEY, MARY 3-070 ZAUADA, JEANETTE 8-008 VASOUE2, CHERYL 5-031-5 FINANCIAL I.S.D. ALUMINA ENGINEERING SAP TEAM 3578 3700/6700 3338 3402 3274 3160 3844 3916 3966 3218/3114 3332 3309 3264 3454 3298 3583 3466 3326 3950 3236 3888 3585 3022 3001 3022 3001 3010 3236 3207 3107 3144 3813 3103 3950 3429 3054 SECRETARY 8-041-5 PURDY, SUSAN 1-153 SECRETARY 5-079 WILLIAMSON, JEANNIE 2-172 VASOUEZ, CHERYL 5-031-6 ZAWAOA, JEANETTE 8-041-1 VASOUEZ, CHERYL 5-026 ZAWAOA, JEANETTE 8-016 FORO, MARILYN 4-098 1-122 PURDY, SUSAN 1-148-3 CLEMENTS, WANDA 1-066 3-076 BRYANT, JOYCE 2-080 4-098 DAHLKE, KATHY 8-032 NEAL, MICHELLE 4-029-4 MOORE, CANDY 2-008 ENGINEERING I.S.D./DATA CENTER I.S.D. ACCOUNTIKG/F1NAKCIAL SAP TEAM ENGINEERING SAP TEAM ENGINEERING DISTRIBUTION BUILDING t OFFICE SSMCES/Ml I.S.D./CUSTOMER SERVICE HR/CGMP 8 ER FINANCIAL ADMINISTRATION HAROGOOOS/PROCUREMENT ENGINEERING CUSTOMER SERVICES TAX 3824 3838 3473 3936 3944 3225 3222 3572 3109 3550 3022 3888 3144 3001 3001 3103 3057 3207 3019 VASOUEZ, CHERYL DAVIS, OOREEH ZAWAOA, JEANETTE ZAUADA, JEANETTE HCMlllON, GLORIA PURDY, SUSAN BRYANT, JOYCE 5*056 5*086 3*078 8*012 6-024 LOBBY 4-102 3*016 1*008 2*078 SAP TEAM I.S.D. FINANCIAL ENGINEERING ENGINEERING RECEPTION AREA/SECURITY PROCUREMENT OLEFINS 6 VINYL I.S.D. FINANCIAL ABD00005474 FACSIMILE DEPARTICNT EXT. ROOM# CONTACT * ACCOUNTING MMINISTRATION/VISTA * ALCOHOLS / D.I.t SURF. * ALUMINA * BUILDING t OFFICE SERVICES * CENTRAL ENGINEERING CENTRAL ENGINEERING * DISTRIBUTION * ENVIROWCNTAL EX-PLANT * FINANCIAL HUMAN RESOURCES * INFORMATION SYSTEMS * INTERNATIONAL OPERATIONS * LEGAL * MARKETING - VCU * OLEFINS 1 VINYLS ADMIN. * PATROLL * PERFORMANCE POLYMERS * PUBLIC AFFAIRS PROQJRQCNT * SAP PROJECT * SiS CUSTOMER SERVICE * TAX * TREASURY * VINYL t SUPPLY CHAIN OPERATIONS 3585 3813 3144 3067 3236 3001 3950 3010 3478 3176 3019 3107 3207/3888 3025 3118 3112 3057 3729 3129 3119 3103 3022 3429 3054 3585 3361 2-179 2-083 3-077 3-069-2 1-125 8-003 8-041-5 4-083 2-153 4-007 2-077 1-100 1-019/5-079 4-007 2-039 3-069 3-025 1-084 3-037 1-048 4-079 5-041 4-028 2-183 2-171 4-033 CANDY MOORE ANN NELSON NANCY FRANKS MARY CAUSEY DEAN OSWALD JEANETTE ZAWADA KATHY OAHLKE MARILYN FORD DONNA JONES SID HOLMES JOYCE BRYANT MAUREEN TEMPLE SUSAN PURDY MARY MAAS JOYCE ALLEN MARIETA WURSCKY CAROLYN KETCH IE KAREN HIGNITE GLORIA MCMILLON DENA LOUGHLIN HOLLY BLACKMON CHERYL VASQUEZ MICHELLE NEAL SUE DUPRE CANDY MOORE NANCY HAGAR NAME PHONF NO. FAX NO. SECRETARY ROOM # DEPARTMENT F FARR, B. (BLAKE) FARNAM, R.G. (GENE) FARNOS, A.R. (ALBERTO) FARRIER, J.G. (JOHN) FENTON, J.T. (JEFF) FIFE, D.H. (DAN) FISHER, M.A. (MARY ANN) FORD, M.L. (MARILYN) FORSA. N.J. (NICK) FOSTEY, J.J. (JEFF) FRANKS, N.A. (NANCY) FRIERSON, S.K. (SANDRIA) FRITTS, C. A. (CAROL) 3160 3535 3483 3465 3132 3097 3277 3401 201/728-9468 3471 3506 3420 3920 3022 3729 3025 3010 3067 3022 3118 3010 201/728-1480 3585 3144 3429 3950 VASQUEZ, CHERYL SELF, DOROTHY MAAS, MARY FORD, MARILYN CAUSEY, MARY DAVIS, DOREEN UEISINGER, JANNA SECRETARY 8ITTICK, MAUREEN WILLIAMSON, JEANNIE SECRETARY NEAL, MICHELLE DAKLKE, KATHY 5-064 1-068 4-010 4-106 3-066 5-087 2-038 4-077 MB 3399 5-064 3-089-3 4-031-1 8-034 SAP TEAM HR/PAYROLL INTOP TRANSPCRTATICN/EHER. RESPONSE ALUMINA I.S.D. LEGAL DISTRIBUTION PVC/SALES FINANCIAL ALCOHOLS CUSTOMER SERVICES ENGINEERING G GAFFNEY, J.K. (JAMIE) GALLAGHER, D.K. (DAVID) GALLMORE, L.D. (LARRY) GARRISON, H.O. (HARRY) GEORGE, C.D. (CARHITA) GIBBONS, C.T. (CHRIS) GOROON, S.A. (ANITA) GRAY, R. (RICHARD) GRENIER, O.A. (DEBBIE) GRULA, T.E (THOMAS) GRUMBLES, T G. (TOM) 3270 3479 3558 3413 3290 3385 3291 3046 3547 3571 3445 3022 3585 3019 3478 3207 3001 3236 3001 3207 3381 3478 VASQUEZ, CHERYL WILLIAMSON, JEANNIE BRYANT, JOYCE JONES, DONNA VASQUEZ, CHERYL ZAUA0A, JEANETTE PURDY, SUSAN ZAWADA, JEANETTE PURDY, SUSAN JONES, DONNA 5-042 2-012 2-076 2-166 1-153 8-014 1-155-2 8-033-1 1-016 3*098 2-162 SAP TEAM COST ACCOUNTING FINANCIAL ENVIRONMENTAl/HS&E I.S.D./DATA CENTER ENGINEERING I.S.D./OATA CENTER ENGINEERING I.S.D. O.l & S. ENVIRONMENTAL H HACKETT, J.L. (JIM) HAINES, D L (DIANA) HAGAR, N (NANCY) HALL, J J. (JIM) KAH'LTOH, P C. (PAT) HANSEN, D A (DAVID) HARPER, A. (AUOREY) HAUGEN, P J (PAT) HAVARD, L J (LANCE) 3292 3044 3180 3442 3434 3247 3291 708/898-0038 3092 3067 3478 3381 3010 3057 3001 3236 708/898-0053 3236 CAUSEY, MARY JONES, DONNA SECRETARY FORD, MARILYN MCMILLON, GLORIA ZAWADA, JEANETTE VASQUEZ, CHERYL BITTICK, MAUREEN PURDY, SUSAN 3-072 2-160 4-033 4-096 3-018 8-009-4 1-155-2 MB 3910 1-148-2 ALUMINA HEDICAL/SHJE VINYL/SUPPLY CHAIN OPER. DISTRIBUTION OLEFINS & VINYL ENGINEERING OATA CENTER PVC/SALES l.S D. ABD00005475 NAME PHONE HO FAX NO. SECRFTARY ROOM # DEPARTMENT HAZZARO, L.S. (LYOA) HEIDRICH, S.J. (STEVE) HELP DESK HERZOG, M.E. (MAUREEN) HEUR1NG, N.S. (NANCY) H1GN1TE, K.S. (KAREN) HILGERS, H.U. (WAYNE) HINES, S.l. (SHIRLEY) HOLMES, D.K. (DIANE) HOLMES, S. (StO) HOOVER, T. (TIM) HOROWITZ, M.J. (HIKE) HOUSE, 0 D. (DEL) HOWARD, W.L. (BILL) HUDDLESTON, S.J, (SANDY) HUGHES, B.J. (BECKY) HUNNICUTT, W.S. (BILL) J 3142 3297 3700/6700 3209 3864 3537 3545 3591 3486 3342 3179 3805 3028 3839 3512 3911 704/875-1270 3022 3001 3236 3107 3236 3729 3381 3813 3144 3429 3022 3057 3057 3022 3888 3022 704/875-1274 VASQUEZ, CHERYL ZAWAOA, JEANETTE PURDY, SUSAN CLEMENTS, WANDA PURDY, SUSAN SELF, DOROTHY HAGAR, NAHCY SECRETARY SECRETARY NEAL, MICHELLE VASQUEZ, CHERYL BtTTICK, MAUREEK KETCHIE, CAROLYN VASQUEZ, CHERYL DAVIS, DOREEH VASQUEZ, CHERYL GLORIA, MCMILLON 1-140 8-006 1-153 1-070 1-014 1-080 4-038 2-110 3-089-1 4-020 5-060 6-074 3-028 5-058 5-094 5-018 MB 3163 SAP TEAM ENGINEERING I .S.O./DATA CENTER HR/ER I.S.D. PAYROLL/HR VINYL/SUPPLY CHAIN OPER, ADMINISTRATION D.I.& S. EX-PLANT OPERATIONS SAP TEAM PVC/SALES O&V BUDGET SAP TEAM I.S.D. SAP TEAM OUTSIDE SALES/PVC JOSE, R.E. (RICHARD) JOHNSON, R.L. (RICK) JONES, D.L. (DONNA) JONES, J. (JAMES) 3850 3558 3451 3004 3022 3022 3478 3001 VASQUEZ, CHERYL VASQUEZ, CHERYL SECRETARY ZAWADA, JEANETTE 5-072 5-038 2-153 8-041-2 I.S.D. SAP TEAM ENVIRONHENTAl/HS&E ENGINEERING K KANADIBHOTLA, R.S. (RAVI) KEADY, H.D. (HANK) KEEFE, A.M. (ANN) KETCHIE, C.E (CAROLYN) KING, L.S. (LEONARD) KIRKPATRICK, J.P. (JOHN) KNAPP, K. (KARIN) KNIEPER, M.W. (MICHAEL) KNOOEL, W.C. (WILLIAM) KRAMER, C.L. (CAROL) KURLEKAR, A.R. (ARUN) 3094 38S6 508/339-4551 3546 3922 3141 3219 3261 3487 3265' 3568 3001 3888 508/339-2851 3057 3950 3129 3119 3054 3813 3107 3950 ZAWADA, JEANETTE VASQUEZ, CHERYL MCMILLON, GLORIA SECRETARY OAHLKE, KATHY MCMILLON, GLORIA MOORE, CANDY HINES, SHIRLEY TEMPLE, MAUREEN OAHLKE, KATHY 6th Fir. ENGINEERING 5-092 I.S.D. MB S018 OUTSIDE SALES/POLYHERS 3-027 OLEFINS t VINYL 8-030 ENGINEERING 3-008 OLEFINS & VINYL 1-052 PUBLIC AFFAIRS 2-186 TAX 2-100 ADMINISTRATION 1-076 HR/BENEFITS 8-046 ENGINEERING L LAFARO, T.A. (TERRY) LAWSON, H.L. (MILLIE) LEDVINA, J.C. (JOE) LEVESQUE, C.J. (CHUCK) LIBRARY LITCHEN, J.B. (JUDI) LITTLE, J.E. (JACK) LOPEZ, J.F. (JOE) LOPEZ, J.C. (JOHN) LOUGHLIN, D.B. (DENA) LUEDEMANN, T. (THOMAS) LYLE, P.T. (PAUL) 3416 3501 3446 3912 3360 3826 3018 3313 3358 3214 3455 3418 3429 3585 3057 3950 3813 3019 3057 3025 3112 3119 3067 3729 HEAL, MICHELLE WILLIAMSON, JEANNIE JONES, DONNA DAHLKE, KATHY MEEKS, OORIS BRYANT, JOYCE KETCHIE, CAROLYN HAAS, MARY WURSCHY, MARIETTA CAUSEY, MARY SELF, OOROTHY 4-031-5 2-018 2-146 8-052 2-049 2-070 8-078 4-016 3-060 1-048 3-068 1-086 CUSTOMER SERVICE ACCOUNTING O&V ENVIRONMENTAL ENGINEERING PLANNIMG/B.I,C. FINANCIAL OLEFINS & VINYLS/BUDGET INTERNATIONAL OPERATIONS MARKETING INTERNATICNAL/VCLA PUBLIC AFFAIRS ALUMINA HR/PAYROLL M MAAS, M.l (MARY) MACINNES, B.J. (BARBARA) KAIL ROOM (SEE DISTRITBUTION CENTER) MALAVASE, E.P. (ED) MAIOONAOO, A.J. (ALICE) 3430 3472 3218/3302 3840 3364 3025 3585 3236 3022 3585 SECRETARY WILLIAMSON, JEANNIE VASQUEZ, CHERYL WILLIAMSON, JEANNIE 4-014 5-052 1-122 5-106 2-017 INTERNATIONAL OPERATIONS COST ACCOUNTING BUILDING SERVICES I.S.D. ACCOUNTING A/P NAME KAMION, M.C. (MARK) MARCHANO, G. (GREG) MARCIN, E.R. (EO) MARSHALL, D.S. (DAVID) NATIAS, A. (A6E) MATSON, C.J. (CHARLEY) MAULEON, S.A. (SOPHIA) MAYER, B.A. (BENJAMIN) MAYES, P.F. (PAM) Me McANDREWS, J.R. (JIM) McANULTY, M.U. (MIKE) McCANN, M.H. (MIGNONNE) McCULLEY, J.H. (JOHN) McCullough, u.r. cwendy) McCUMPSEY, M. (MARTHA) MeGRAIL, J.P. (JOHN) McMILLEN, D.L. (DAN) McMILLON, G.J. (GLORIA) Mcnairy, e. (eric) McRAE, B. (BONNIE) MeUATTERS, A.F. (ANN) M MEADEN, P.E. (PETE) MECKLENBURG, J.H. (JANIS) MEDICAL MEEKS, D.E. (DORIS) MEGG1NSON, J.L. (JIM) MEIENBERG, C.C. (CHARLIE) MENOENHALL, R.Z. (ZAC) MENDEZ, C.8. (CHERYL) MENELEY, A.M. (APRIL) MEYER, B.R.B. (BETSY) MEYER, E.J. (ERIC) MEYER, J.A. (JOANN) MICHELS, D.E. (DOUG) MILETELLO, D. (DARRIN) MIRANDA, S. (STEVE) MITCHELL, C.A. (CAROL) MIZRANY, R.A. (RON) MOORE, S.A. (CANDY) MOREAU, R.M. (RACHEL) MORRIS, K.J. (KATHALEEN) MORRIS, R.E. (RUTH) MOUNGER, K.H. (KEN) MURRAY, U.J. (BILL) N NATHAN, M.L. (MIKE) NEAL, M.L. (MICHELLE) NELSON, J.F. (JOHN) NELSON, L. (LEA) NELSON, M.A. (ANN) NELSON, M.H. (NARVA) NIEDERHOFER, C.W. (CHUCK) 0 O'BRIEN, T.F. (TOM) O'BRIEN, T.M. (TOM) OLDEN8URGH, P G. (PAUL) OSWALD, D.U. (DEAN) ABD00005476 PHOWF NO. 3034 3340 3870 3552 3405 3542 3306 3152 3228 FAX MO. 3144 3022 3001 3585 3236 3057 3025 3001 3236 SECRETARY ROCM * DEPARTMFNT HOLMES, DIANE 3-086 VASOUEZ, CHERYL 5-016 ZAUADA, JEANETTE 8-010 WILLIAMSON, JEANNIE 2-170 PURDY, SUSAN 1-006 BITTICK, MAUREEN 3-038 HAAS, MARY 4-012 ZAUADA, JEANETTE 8-017-4 1-114 D.I.fc S. SAP TEAM ENGINEERING FINANCE I.S.D. 08V SALES/PVC INTOP ENGINEERING RESERVATIONS/TRAVEL 3822 3231 3230 3273 3498 3269 3256 3098 3246 3846 3194 3280 3001 3022 3236 3950 3381 3022 3010 3022 3057 3888 3888 31 lo ZAUADA, JEANETTE OAVIS, DOREEN DAHLKE, KATHY HAGAR, NANCY VASOUEZ, CHERYL FORD, MARILYN VASOUEZ, CHERYL SECRETARY DAVIS, DOREEN DAVIS, DOREEN 6-018 5-102 1-116 8-042 4-042 5-010 4-070 5-046 8-097-2 5-003-3 5-091 2-034 ENGINEERING I.S.D. RESERVATIONS ENGINEERING VINYL/SUPPLY CHAIN OPER. SAP TEAM RAIL OPERATIONS SAP TEAM OLEFINS & VINYL I.S.D. I.S.D. LEGAL 3949 3593 3044/3443/3509 3360 3438 3216 3357 3303 3507 3459 3249 3570 3327 3450 3114 3169 3929 3S54/3382 3029 3242 3852 3884 3319 3001 3107 3107 3813/3456 3429 3107 3729 3107 3176 3022 3950 3176 3950 3478 3236 3022 3888 3585 3888 3010 3022 3001 3019 ZAUADA, JEANETTE CLEMENTS, UANDA JONES, DONNA LI8RARY BRAY, DIANE TEMPLE, MAUREEN SELF, DOROTHY TEMPLE, MAUREEN VASOUEZ, CHERYL DAHLKE, KATHY DAHLKE, KATHY JONES, DONNA DISTRIBUTION CENTER VASOUEZ, CHERYL SECRETARY DAVIS, DOREEN FORO, MARILYN VASOUEZ, CHERYL ZAUADA, JEANETTE BRYANT, JOYCE 8-028 1-058 1-059 2-055 4-022 1-098 1-082 1-072 4-112 5-024 8-038 4-108 7-066 2-148 1-122 5-012 4-078 2-179 5-100 4-080 5-028 8-009-1 2-118 ENGINEERING HR/TRAINING & DEV MEDICAL/SHSE CHEMICAL LIBRARY (8IC) EX-PLANT OPERATIONS HR/BENEFITS HR/PAYROLL HR/BENEFITS MARKETING SERVICES SAP TEAM ENGINEERING MARKETING SERVICES ENGINEERING ENV1RONMENTAL/HS&E HR/MAILROOH SAP TEAM I.S.D. FINANCE/TREASURY I.S.D. RAIL OPERATIONS SAP TEAM ENGINEERING CORPORATE SERVICES 3524 3441 3347 3224 3481 3421 3356 3129 3429 3381 3729 3118 3429 3107 MCMILLON, GLORIA SECRETARY HAGAR, NANCY SELF, DOROTHY UEISINGER, JANNA BRAY, DIANE TEMPLE, MAUREEN 3-010 4-027-2 4-034 1-096 2-028 4-029-2 1-064 OLEFINS & VINYL CUSTOMER SERVICES FINANCE/INFO.SERVICES PAYROLL/HR LEGAL CUSTOMER SERVICES HR/ER & IR 3533 508/470-2699 3131 3215 3144 508/470-8710 3888 3236 FRANKS, NANCY MCMILLON, GLORIA DAVIS, DOREEN 3-080 MB 5017 5-089 1-125 ALCOHOLS OUTSIOE SALES/POLYMERS I.S.D. HR/B&OS NAME P PACIONI, C.M. (CUUOINE) PAYNE, C.M. (CARLA) PAYNE, 0.1. (DAM) PAYROLL PHOKEHAIL HOTLINE PENNEY, O.A. (DAVE) PERSON, O.R. (DAVE) PHAM, R.O. (ROBERT) PHILLIPS, D.R. (OARUIM) PHILLIPS, J. (JOYCE) PLACE, A.J. (JACKIE) POLWORT, S.E. (STAN) PRICE, R.M. (RICHARD) PROFFIT, 8.0. (BRIAN) PUBLIC RELATIONS WORKROOM PULLEY, K.H. (KAREN) PURDY, B.S. (SUSAN) PUTNIK, C.F. (CHUCK) 0 QUINLAN, P. (PAT) R RALSTON, A. (ANDREW) RAMIREZ, D. (DE88IE) RAMSEY, R.A. (RODGER) RECEPTIONIST REKG, R. (RICHARD) REPRODUCTION CENTER RESERVATIONS REYNOLDS, M.S. (HIKE) ROHOE, D.E. (DREW) ROGERS, J.B. (JIM) ROGERS, R.0. (RUTH) ROGERS, T. (TIN) ROMINE, D.J. (JEAN) ROSS, B.A. (BEVERLY) ROTHELL, G.L. (GEORGE) ROUSSEAU, C.F. (CORY) ROUSSEAU, S.A. (SHERRI) RYAN, S. (STEVE) S SALA, K.J. (KARINA) SCHE1RMAN, G. (GERRY) SCHIR8ER, C.A. (CORNELIA) SCHIRBER, P.C. (PETE) SCHLEI, K. (KEN) SCHNERING, H.S. (MARY) SCHNEIDER, M.J. (MARK) SECURITY SEGOTTA, R.G. (RANDALL) SELF, D. (DOROTHY) SELLECK, K.A. (KARIN) SENTIFF, G.J. (GARY) SHARON, C.G. (CARL) SHELTON, K.D. (KENNY) SHORT, D. (DOUG) SIHIEH, C.R. (CYNTHIA) SKOKNA, D.C. (DOUG) SLAVENS, J.M. (JANETTE) SMITH, E.E. (ELTON) SMITH, G.P. (GERALDINE) SCOERSTROM, E.D. (EO) SOLVENTS MARKETING SPAHR, K.A. (KATHRYN) STEEL, R.L. (RON) STEGK, A.H. (ARNO) STEPHENS, G.U. (GLENN) ABD00005477 PHONE NO. FAX MO. SECRETARY ROOM f DEPARTMENT 3723 3266 3376 368*3189 3059 3476 3244 3300 3073 3491 3394 3188 3354 3214 3595 3233 3373 3888 3381 3585 3107 3478 3144 3207 3103 3207 3478 3010 3236 3019 3119 3054 3236 3813 3927 3207 VASQUEZ, CHERYL HAGAR, NANCY MOORE, CANOY JONES, DONNA CAUSEY, MARY PURDY, SUSAN PURDY, SUSAN JONES, DONNA FORD, MARILYN PUROY, SUSAN BRYANT, JOYCE LOUGHLIN, OENA BRAY, DIANE SECRETARY BRYANT, JOYCE PURDY, SUSAN 5-070 4-044 2-174 2-150 3-092 1-138 4-100 1-136 2-149 4-068 1-142 2-071 1-049 4-029-2 1-025 2-082 I.S.O. INV 8 PRC PLANNING FINANCE HR/PAYROLL EHVIROMHEKTAL/SH8E SOLVENTS t.S.D. PROCUREMENT T.S.D. ENVIR0NMEMTAL/HS8E RAIL OPERATIONS I.S.D. FINANCIAL PUBLIC AFFAIRS CUSTOMER SERVICES t.S.O. ADMINISTRATION 1-020 I.S.D. 3276 3329 3879 0 3258 3588 3228 3210 3903 3058 3221 3240 3238 3527 3257 3291 3157 3528 3118 358S 3950 3236 3381 3103 3236 3119 3888 3001 3236 3381 3107 3067 3054 3236 3883 3057 2-030 WILLIAMSON, JEANMIE 2-005 DAHLKE, KATHY 8-052 SCHNERING, MARY 1ST FLR HAGAR, NANCY 4-030 3-059 MAYES, PAM 1-114 1-050 DAVIS, DOREEN 5-088 ZAWADA, JEANETTE 6-100 HAGAR, NANCY 1-128 4-032 TEMPLE, MAUREEN 1-078 3-009-1 MOORE, CANDY 2-182 VASQUEZ, CHERYL 1-155-2 DAVIS, DOREEN 5-096 8-071 LEGAL ACCOUNTING ENGINEERING LOBBY/BUILDING SERVICES INV 8 PROO PLANNING MIREX RESERVATIONS PUBLIC AFFAIRS I.S.O. ENGINEERING HR/B80S INV 8 PROO PLANNING HR/BENEFITS EMVIRONMENTAL/SH8E TAX I.S.D./DATA CENTER t.S.D. OLEFINS 8 VINYL 3433 3804 3335 3841 3935 0 3351 3225 3400 3235 3367 3919 3893 3172 3130 3483 3517 3531 3854 3569 3952 3807 3301 3865 3497 3198 3025 3001 3381 3950 3001 3236 3057 3022 3729 3103 3022 3888 3950 3022 3144 3950 3429 3022 3585 3001 3144 3010 3001 3236 MAAS, MARY ZAWADA, JEANETTE HAGAR, NANCY DAHLKE, KATHY ZAWADA, JEANETTE RECEPTIONIST KETCHIE, CAROLYH VASQUEZ, CHERYL SECRETARY VASOUEZ, CHERYL PUROY, SUSAN DAHLKE, KATHY VASQUEZ, CHERYL BRAY, DIANE DAHLKE, KATHY BRAY, OIAKE VASQUEr, CHERYL MOORE, CANDY ZAWADA, JEANETTE FORD, MARILYN ZAWADA, JEANETTE (HAMBURG, GERMANY) PUROY, SUSAN 4-008 4-036 7-054 8-009-2 LOBBY 3-024 LOBBY 5-040 1-090 4-103 5-020 5-003-1 8-054 5-022 4-029-3 7-028 4-033-3 5-030 2-176 8-022 3-095 4-086 8-018 INTERNATIONAL OPERATIONS ENGINEERING PROCUREMENT ENGINEERING ENGINEERING HR/B80S OLEFINS 8 VINYL BUILDING SERVICES SAP TEAM PAYROLL PROCUREMENT SAP TEAM I.S.O. ENGINEERING SAP TEAM CUSTOMER SERVICES ENGINEERING CUSTOMER SERVICES SAP TEAM FINANCE ENGINEERING SOLVENTS DISTRIBUTION ENGINEERING 1-005 t.S.O. IWt STOKES, J.P. (JOHN) STONE, J.D. (JERRY) STONE, J.S. (JOAN) STOUOER, E.T. (ERIC) STRICKLANO, N.S. (NARK) SUANTKOUSKI, R.E. (RON) SUEENEY, N.G. (NARK) SWEET, M.R. (NIKE) SUINT, P.S. (PAMELA) T TAN, T.Y. (TOMMY) TAS8Y, F.L. (FAYETTA) TAYLOR, R.W. (ROBERT) TEBO, R.C. (RICH) TELGE, G.A. (GLEN) TEMPLE, N.N. (MAUREEN) THOMAS, O.L. (DIANA) THOMAS, F. (FREO) TIET, F.H. (FRANK) TIET, P.H. (PAUL) TOBIAS, 8.A. (BARBARA) TOUSLEE G. (GINA) TRAN, N.V. (NGA) TRAUTMANN, H.T. (THOMAS) TRAVEL (BOGENCT 24-HOUR SERVICE MBBERSHIP #: AA/1T02) TREEMARCKI, M. (NIKE) TRENT, A.T. (TONY) TUTTLE, R.J. (RICK) V VAFIADIS, N.S. (NICHOLAS) VAJDAK, U.S. (UANDA) VALEN2UELA, R. (RAUL) VALLE, R. (LINDA) VASQUEZ, C.L. (CHERYL) VENKATESAN, R. (RAJ) VOLZ, M.F. (NARK) M. WALKER, V.M. (VIOLET) WALTERS, K.H. (KAREN) UANDEL, J.F. (JOE) WARD, M.J. (MARTHA) WARNER, E.L. (EDOE) WASHINGTON, N.H. (MARK) WATSON, C.R. (CURT) UEISINGER, J.S. (JANNA) WHITLOW, R.R. (ROBERT) WHITTINGTON, D.L. (OAVID) WIGGINS, U.U. (WAYNE) WILLIAMS, M.L. (KIKE) WILLIAMSON, J. (JEANNIE) WILSON, R. (ROBERT) WOLF, N.L. (MITCH) WRIGHT, C.J. (CRYSTAL) UURSCHY, H.C. (MARIETA) Z ZAHORKACKY, J. (JOAN) ZAUADA, J.R. (JEANETTE) ZIMMERMAN, L. (LYNN) ZUILMOF, J.D. (JOHN) ABD00005478 PHONE NO. 3602 3305 3350 3127 3162 3493 3551 3494 3362 FAX HO. 3144 3950 3022 3144 3001 3144 3236 3144 3107 SECRETARY HOLMES, DIANE DAKLKE, KATHY VASQUEZ, CHERYL FRANKS, NANCY ZAUADA, JEANETTE HOLMES, OIANE VASQUEZ, CHERYL FRANKS, NANCY TEMPLE, MAUREEN ROOM HO. DEPARTMENT 3-066 6-064 5-036 3-062 8-033-5 3-084 1-142 3-090 1-104 D.I.4 S. ENGINEERING SAP TEAM ALCOHOLS ENGINEERING 0.1.4 S. I.S.D. D.I.6 S. HR/BENEFITS 3023 3001 3564 3103 3344 3057 3436 3176 3315 3176 3294 3107 3212 3119 3389 3429 3199 3236 3853 3236 3516 3S65 3177 3429 3832 3001 3051 3019 3228 3236 1-800-243-2988 3475 3306 3599 3022 3103 3176 ZAUADA, JEANETTE 6TN 4-106 KETCHIE, CAROLYN 3-020 FORD, MARILYN 4-082 FORD, MARILYN 4-064 SECRETARY 1-083 1-054 HEAL, MICHELLE 4-024 PUROY, SUSAN 1-010 PURDY, SUSAN 1-018 WILLIAMSON, JEANNIE 2-016 BRAY, DIANE 4-029-1 ZAUADA, JEANETTE 8-017-4 BRYANT, JOYCE 2-072 MAYES, PAM 1-114 ENGINEERING PROCUREMENT 04V - BUSN. RESEARCH EX-PLANT OPERATIONS EX-PLANT OPERATIONS HR/8ENEF1TS 4 IR PUBLIC AFFAIRS CUSTOMER SERVICES I.S.D. I.S.O. ACCOUNTING A/P CUSTOMER SERVICES ENGINEERING FINANCIAL RESERVATIONS VASQUEZ, CHERYL 5-032 4-104 8-092 SAP TEAM PROCUREMENT BUSINESS ANALYSIS 4 BUDGETING 3544 3377 3279 3419 3575 3149 3408 3129 358S 3112 358S 3022 3001 3025 MCMILLON, GLORIA 3-012 MOORE, CANDY 2-180 3-058 WILLIAMSON, JEANNIE 2-019 SECRETARY 5-017-2 ZAUADA, JEANETTE 6TH MAAS, MARY 4-006 OLEFINS 4 VINYL FINANCE INTERNAT1ONAL/VCLA ACCOUNTING SAP TEAM ENGINEERING INTERNATIONAL OPERATIONS 3106 3412 708/393-7382 3150 3508 580-2859 3883. 3541 3380 3011 3909 3393 3337 3218 3432 3202 3366 3107 CLEMENTS, UANDA 1-102 3010 FORO, MARILYN 4-074 708/393-7423 MCMILLON, GLORIA MB 5036 3236 PUROY, SUSAN 1-012 3176 4-114 580-0176 MCMILLON, GLORIA MB 3668 3950 DAHLKE, KATHY 8-044 3118 SECRETARY 2-023 3585 WILLIAMSON, JEANNIE 2-168 3236 PURDY, SUSAN 1-140 3022 VASQUEZ, CHERYL 5-048 3144 3-096 3585 SECRETARY 2-161 3236 1-122 3010 FORO, MARILYN 4-090 3107 CLEMENTS, UANDA 1-060 3112/3167 3-056 HR/TRAINING 4 DEV DISTRIBUTION PVC/OUTSIDE SALES I.S.D. MARKETING SERVICES PVC/OUTSIDE SALES ENGINEERING LEGAL TREASURY/FINANCE I.S.D. SAP TEAM SOLVENTS TREASURY/FINANCE HR/B4OS-MAILRO0M RAIL 4 MOTOR FREIGHT HR/COMP 4 BENEFITS I NTERNATIONAL/VCLA 3158 3867 3278 3485 3001 3001 3118 3022 ZAUADA, JEANETTE SECRETARY VASQUEZ, CHERYL 6-003 2-032 5-054 ENGINEERING ENGINEERING LEGAL SAP TEAM ABD00005479 ABERDEEN chemical pi amt (601) 369-8111 xxxx *(601) 369-XXXX C'"" V,. NAME " '' ' '' ' A AKINS, K.G. (KEN)...................................................... ANDREWS, F.D. (DALE)............................................... AUTREY, J.B. (JIMMY)............................................... B BAGWELL, A.E. (AMY).................................................. BAILEY, K.G. (KEITH)............................................... BEALL, J.E. (JOE)...................................................... BOORON, J.A. (ALLEN)............................................... BOILER ROOM....................................................... ............. BREAK ROOM (PUNT).................................................... BROWN, S.O. (SAM)...................................................... C CARROLL, W.S. (STEVE)............................................. CARTER, M.L. (MIKE)................................................. CLARK, C.A. (CHARLES)............................................. COLLINS, R.A. (ROOCER).......................................... COLOR WEIGH ROOM......................................................... COMPOUND SUPERVISOR................................................. COMPUTER ROOM (ENG.)............................................... COMPUTER ROOM (MAINT.)...................................... COMPUTER ROOM (VMS)................................................. CONTRACTORS SHED......................................................... CULLUM, J.F. (JANICE)............................................. CUMMINS, J. (JON)...................................................... CUMMINGS, T.L. (TOMMY).......................................... CUSTOMER SERVICE......................................................... D DRY 8LEN0......................................................................... DRYER BUILDING............................................................. ORYER CONTROL ROOM.................................................... E EDWARDS, J.A. (ANDY)............................................... ELLIOTT, O.R. (DENNIS).......................................... ENGLISH, W.C. (CRAIG)............................................. FACSIMILE FACSIMILE (ACCOUNTING & PURCHASING)............ FACSIMILE (LAB)........................................................... FACSIMILE (PLANT MGR. & H/R)............................. FACSIMILE (TECH. LAB)............................................. FACSIMILE (CUST. SERV.)........................................ FACSIMILE (YARD DEPARTMENT) ............................ F FIRE PUMP HOUSE........................................................... FIRST AID ROOM........................................................... FREDERICK, J. (JOYCE)............................................. FROSSARD, J.A. (JUOY)............................................. G GOOOMAN, S. (STEVE)................................................. GREATHREE, Z. (ZELOA) ........................................ GREEN, C.L. (CHRISTY)............................... GUARD FRONT GATE...................................................... PHONE NO. 3637 3615 3617 3624* 3567 3605* 3641 2313 2208 3566 3571 3651 3575 3600 2350 2240 2203 2340 2292 3584 3608 3953 3655* 1-800*824-5659 2279 2308 2215 3623 3573 3640* 3629* 3642* 3630* 3636 3585 3659 2290 3580 3612 3602* 3560 3594 2249 SECRETARY HOLLOWAY, RITA SOMERS, TERRY GREATHREE, ZELOA CULLUM, JANICE HCLLOUAY, RITA HOLLOWAY, RITA SOMLRS, TERRY SOMERS, TERRY HOLLOWAY, RITA SECRETARY HOLLOWAY, RITA HOLLOWAY, RITA HOLLOWAY, RITA SECRETARY FREDERICK, JOYCE SECRETARY FAX NO. 3630 3630 3630 3642 3630 3630 3630 3630 3630 3630 3630 3630 3630 3630 3629 3630 3630 3630 3585 3585 3630 3630 ABD00005480 NAME PHONE MO. SECRETARY FAX NO. H____________________________________________(601) 569-XXXX________________________________________________________________ HAMILTON, J.R. (JOHN RAY)................................... HARLOW, J.R. (JIMMY).......................... .................... HARVEY, M.L. (MICHAEL).......................................... HEGUOOO, J.8. (JOE).................................................. HILLMAN, S.C. (STEVE)............................................. HOLLOWAY, R.A. (RITA)............................................. HONEYCUTT, L.O. (OEAN).......................................... HOWELL, S.O. (SHARON)............................................. HULL, J.O. (JOHNNY)................................................. HUMAN RESOURCE DEPT.................................................. HUMPHREYS, S.A. (ANOY).......................................... I 5625 3611 3652 3621 3535* 3656 3648 3582 3577 3608 2288 HOLLOWAY, RITA HOLLOWAY, RITA SECRETARY HOLLOWAY, RITA SOMERS, TERRY 3630 3629 3630 3630 3630 3630 3630 3629 3630 3630 3630 INSTRUMENT ELECT. SHOP....................... .............. K 2214/2365 KOBER, P.J. (PAUL)...................................... L HOLLOWAY, RITA 3630 LAS DEVELOPMENT........................................................... LAB, Q.C........................................................................... LAB, G.C........................................................................... LEMMONS, D. (DEB8!)................................................. LINE 1 COMPOUND........................................................... LINE III COMPOUND...................................................... LINE V............................................................................... LOBBY ADM. SERVICES................................................. LOBBY FRONT OFFICES................................................. 2332 2301 2358 3590 2336 2300 2360/2361 2304 2201 -- 3585 M MACKAY, T.R. (REED)................................................. MAILROOM (FRONT OFFICE)........................................ MAINTENANCE SHOP........................................................ MAINTENANCE TOOL ROOM.......................................... KAHGUM, B. (BOB)........................................................ MARKERSON, C.M. (CHRIS)........................................ HESSICK, V.E. (VELDON).......................................... MILLER, D.A. (DAN)................................................... MINER, B. (BOB)........................................................... MIMGA, J.E. (JANICE)............................................... MORGAN, G A. (GIL)................................................... 3563 2230 2311 2204 3570 3616 3607 3622 3639 3603* 3649* HOLLOWAY, RITA HOLLOWAY, RITA 3630 3630 3630 3630 3630 3585 3630 H _____ ._____ ______ ____________________ ___________________________ NEW UNIT (HCC BUILDING)............................................. NICKERSON, T.E. (TED)............................................. NORMAN, G.S. (GREG)................................................. 2236 3634* 3609 0____________________________ ______ __ _____________ __________ ________ 3630 3630 OLSON, J D. (JOHN).................................................... OWINGS, B.M. (80BBY)............................................... P 3616 2238 HOLLOWAY, RITA 3630 3629 P*1 PLASTICIZER........................................................... PERSONNEL OFFICE.................................................... POUNDERS, T.A. (TERESA)........................................ PROMAC (CONTRACTOR)................................................. R 2305 3608* 3654* 369-2158 3629 RAW MATERIALS WAREHOUSE........................ REC. OEPT. & RM ISSUE.......................................... ROBERTS, J.G. (JERRY)............................................ 2309 2238 3579 HOLLOWAY, RITA 3630 * ABD00005481 NAME PHONE NO. S.A. MOOUtF (601) 369-XXXX CONTROL ROOM............................................ BEHIND THE PANEL................................... ............ MCCA BUILDING.......................................... ............ S 2397 3596 SHARP, L.H. (LEON)..................................... ............ SHIPPING DEPT................................................. ............ SMITH, E.E. (ERIK)..................................... ............ SNEED, R.H. (RORY)..................................... ............ SOMERS, T.J. (TERRY)............................ .......... STOREROOM.......................................................... ............ SWIERC, M.A. (MIKE)................................... ............ 2297 2345 3561 3562 3576 2327 3614 T TRAINING ROOM................................................. ............ 2219 U UPTAIN, J.V. (JERALD)............................ ............ 3578 V V*11 DRYER........................................................ ............ VAUGHN, A.E. (AMY)..................................... ............ VCM SPHERE........................................................ ............ VMS MOOEM.......................................................... ............ VINCENT, S.J. (STEVE)............................... ............ NEW VINYL CONTROL ROOM............................ ............ NEW MOOULER OPERATOR.. ............ OLD MOOULER OPERATOR.. ............ DRYER OPERATOR................. ............ ENGINEERING ROOM............ ............ 2323 3601* 2330 3581 3610 3597 2281 2282 2215 3631 VINYL SHIFT SUPV.......................................... ............ 2211 U WELLS, P.A. (PAT)........................................................ WHATLEY, D.R. (DON)................................................... WILLIAMS, J.R. (RICHARD)....................................... WILSON, A.C. (ANDY)................................................... WOCO, K.O. (KELLY)...................................................... WORLOW, C.L. (CHARLES)............................................ WREN, C.A. (ANN).......................................................... 3628* 3572 3613* 3569 3595 3657* 3604* Y YARD FOREMAN 2312 EMERGENCY NUMBER.......................................................... EVACUATION AREA PHONES: ADMINISTRATIVESERVICES........................................... SECONDARY...................................... BOILER HOUSE.................................................................... COMPOUND............................................................................. CONTRACTORS...................................................................... LAB......................................................................................... MAIN OFFICE...................................................................... MAINTENANCE...................................................................... VINYL.................................................................................. WAREHOUSE/RECEIVING.................................................... 2200 2304 3598 2313 2309 2249 3624 3560 2311 2211 3628 SECRETARY HOLLOWAY, RITA HOLLOWAY, RITA HOLLOWAY, RITA HOLLOWAY, RITA HOLLOWAY, RITA STATION NUMBERS BEGINNING WITH THE NUMBER 3 ARE DIRECT INWARD DIALING STATIONS AND MAY BE ACCESSED BY DIALING (601) 369-XXXX, WHERE XXXX IS THE EXTENSION NUMBER FAX NO. 3630 3630 3630 3630 3629 3630 3629 3630 3629 3630 3642 3630 3630 3630 3629 ABD00005482 VISTA RESEARCH AMO DEVELOPMENT (RID) (512) 331-2500 (SWITCHBOARD) (512) 331-2XXX CENTRAL FAX (512) 331-2387 (MB - VOICE MAIL BOX It OTHER THAN EXTENSION) NAME PHONE NO. A ACOSTA, Y. (YOLANDA) AESCHBACHER, C.l. (CINDY) ASHLEY, D. (DONNA) 0 (2500) 2483 2519 B 8ARCLAY, D.A. (DAVID) 8AXTER, S.L. (STEVEN) BEALL, C.E. (CHARLES) BEGGS, R.L. (RON) BOSE, M.E. (MARK) BRATTON, T.G. (TERRI) BRITTON, L.N. (LARRY) BROWN, J. (JIMMY) BROUN, M.J. (MARY JANE) BUTLER, L.A. (LISA) 2304 2307 2308 2393 2310 2394 2466 2563 2449 2323 C CARRAOINE, U.R. (WILLIAM) CHAVEZ, M.D. (MARK) CHILDRESS, S.R. (STEVE) CLOPTON, L.G. (LYNOOL) CONFIDENTIAL FAX COOK, C.M (CINDY) COX, D. (DAVID) COX, M.F. (MICHAEL) 0 2312 2395 2477 2548 2565 2342 2441 DECKER, L.B. (BEN) DENDINGER, A. (ALICE) DICKENSON, W.A. (WAYNE) DOUGREY, V G. (VICKYE) 2314 2354 2369 2400 E ELSIK, C.M. (CURT) EMPLOYEE RELATIONS 2325 2354 FACSIMILE FACSIMILE (POLYMER SECTION) FACSIMILE (MAILROOH) FACSIMILE (CHEMICAL TECH SECTION) FACSIMILE (CONFIDENTIAL) FACSIMILE (PURCHASING/FACILITIES) F FILLER, P.A. (PAUL) FOSHAY, C. (CARLA) 2397 2431 G GARCIA, ED (EG) GATES, F (FRANK) 2327 2471 ROOM NO. DEPARTMENT SECRETARY FAX MO. LOBBY 1238 1150 VINYLS ALUMINA VINYLS RECEPTION 2387 MONTGOMERY, BEV 2387 DOUGREY, VICKTE 2560 2255 1255 2213 2232 2221 2232 1233 1250 1254 2122 LCCP LCCP SURFACTANTS LCCP SURIACTANTS ALUMINA SURFACTANTS ALUMINA ALUMINA WATKINS, CYNDI WATKINS, CYNDI MONTGOMERY, BEV WATKINS, CYNOI MONTGOMERY, BEV MONTGOMERY, BEV 2594 2387 2S94 2594 2594 2594 2387 2594 2387 2385 1253 1244 2214 2140 2239 2215 1209 ALUMINA LCCP SURFACTANTS LCCP ALUMINA SURFACTANTS SURFACTANTS MONTGOMERY, BEV WATKINS, CYNOI MONTGOMERY, BEV WATKINS, CYNDI WATKINS, CYNDI 2387 2594 2594 2378 2386 2594 2594 2387 2259 2279 1245 1122 ALUMINA VINYLS VINYLS MONTGOMERY, BEV NELLIST, BETTY SECRETARY 2594 2386 2387 2560 2233 2118 ALUMINA MONTGOMERY, BEV 2594 NELLIST, BETTY 2386 1122 1151 2257 2122 2140 VINYL ALUMINA VINYLS/ADMIN 1202 1212 SURFACTANTS ALUMINA BUTLER, LISA 2560 2387 2594 2386 2378 WATKINS, CYNOI 2387 MONTGOMERY, BEV 2387 2142 1217 ALUMINA (FACILITIES) SURFACTANTS WATKINS, CYNDI 2378 2387 MAMF PHONE NO. H (5T2) 331-2XXX HAMMOND, C.E. (CHARLES) HAMMONS, R.R. (ROONEY) HEATON, 0. (DUANE) HEINZE, J.E. (JOHN) HELIUMS, H. (MARK) HOLUDAY, L.R. (LELAND) KOOKANSON, S.H. (STEPHEN) HOOVER, C.E. (CHUCK) houser, r. (root)) HOWE, R.C. (RICHARO) HPTC LAB HPTC LAB 2344 2417' 2321 2467 237t 2370 2407 2408 2502 2559 2335 2334 I INGRAM, E. (ERIC) INST. REPAIR (RIK MORRIS) IRVINE, J.L. (JOHN) 2403 2380 2409 J JACKSON, G.A. (GEOFf) JANES, J.H. (JERRY) JOHNSON, M.J. (MICHAEL) 2558 2410 2478 K KINSLEY, K.K. (KERMIT) KLEIN, P. (PAUL) KMOUSE, K.O. (KELLY) KNOWLES, R. (RICHARO) KU8IK, O.K. (DEBORAH) 2435 2428 2459 2506 2320 L LEWIS, O.J. (OUANE) LIBRARIAN (JANE McOOUELL) LIBRARY LIN, J. (JOHN) LOBBY LOBBY L0W8EER, F. (FRANK) LUNCH ROOM 2322 2356 2317 2474 2388 2389 2416 2333 M MAHONEY, D.J. (DENNIS) MAIL ROOM (MAURICIO SALAZAR) MAINT. SHOP (ERIC SCHMIDT) MARSHALL, E.C. (EDUARD) MARTIN, R.B. (ROBERT) MATHESON, K.L. (LEE) MCANDREU, F.E. (FAITH) MCDOWELL, J.E. (JANE) MCLAUGHLIN, K.J. (KEVIN) MECH PLANT MELLORS, U. (WILLIAM) HERCX, C.C. (CRAIG) MEYER, E.J. (ERIC) MONTGOMERY, B. (8EVERLY) MOORE, J. (JAMES) MORRIS, R (RIK) 2584 2347 2383 2509 2303 2439 2492 2356 2329 2379 2443 2398 2430 2433 2510 2380 ABD00005483 ROOM NO. DEPARTMFNT 1215 2208 2225 1231 1257 1249 1116 1147 2218 1136 ALUMINA LCCP SURFACTANTS ALUMINA LCCP VINYLS VINYLS SURFACTANTS VINYLS 1109 1314 1114 VINYLS VINYLS 1152 1112 2202 VINYLS VINYLS SURFACTANTS 1217 1127 1206 2208 2224 ALUMINA VINLYS SURFACTANTS SURFACTANTS LCCP 2277 2109 1219 1139 2134 LCCP LCCP SURFACTANTS VINYLS 2209 1151 1315 1136 2146 1221 1150 2109 2265 1212 2212 1120 1273 1244 1311 LCCP VINYLS ALUMINA SURFACTANTS VINYLS VINYLS (ADMIN) LCCP SURFACTANTS SURFACTANTS ALUMINA VINYLS ALUMINA (FACILITIES) DEPARTMENT FAX MO. MONTGOMERY, BEV WATKINS, CYNDI MONTGOMERY, BEV DOUGREY, VICKYE DOUGREY, VICKYE WATKINS, CYNDI DOUGREY, VICKYE 2387 2594 2594 2387 2594 2387 2560 2560 2594 2560 DOUGRAY, VICKYE DOUGREY, VICKYE 2560 2378 2560 DOUGREY, VICKYE DOUGREY, VICKYE WATKINS, CYNDI 2560 2560 2594 MONTGOMERY, BEV DOUGRAY, VICKYE WATKINS, CIHOI WATKINS, CYNDI 2387 2560 2387 2594 2594 WATKINS, CtNOI 2594 2386 2386 2387 DOUGREY, VICKYE 2560 ^. DOUGREY, VICKYE MONTGOMERY, BEV WATKINS, CINDI DOUGRET, VICKYE NELLIST, BETTY 2594 2387 2378 2560 2386 2387 2560 2386 2594 WATKINS, CYN01 WATKINS, CYNOt DOUGREY, VICKYE SECRETARY DOUGREY, VICKYE 2387 2594 2560 2387 2560 2378 ABD00005484 NAME M NELLIST, B.L. (BETTY) NIELSEN, A.N. (ALLEN) PHONE NO. Y512) 531-2XXX 2350 2461 0 ORSAK, S.V. (STEVE) 2472 P POL CONTROL ROOM PERKINS, H.O. (HERBERT) PHILLIPS, N.L. (NANCY) PRICE, K. (KELLY) 2382 2336 2326 2536 0 QUY, R. (RICK) 2537 R RATHGEBER, A. (ADRIENNE) ROWE, L.M. (LEANN) RUSHING, B.A. (BECKY) RUSSELL, G.L. (GEOFF) 2495 2343 2376 2465 S SAMPLE CHECK-IN SCHMIOT, E. (ERIC) SCHRCOER, C. (CLEMONS) SECURITY SUVIK, F.M. (FRED) SMITH, D L. (DEWEY) SOMES, E.L. (ED) SORENSEN, U.L. (WAYNE) SPRAY DRYER ROOM STOCK ROOM SZURA, D. (DAN) T 2501 2383 2542 2444 2351 2447 2337 2338 2530 2490/2S81 2457 TANNAHILL M.M. (MARY) 2381 U WALLACE, J. (JILL) WATKINS, C.L. (CYNDI) WATSON, J.L. (JANET) WEAVER, D. (DAN) WEERASOORIYA, U. (UPALI) WHARRY, D.L. (DONALD) WILLIAMS, M. (MARJORIE) WINDER, J.B. (8ARRY) Y 2511 2424 2438 2319 2453 2464 2349 2454 YOUNGBLOOO, K.B. (KEN) 2341 ROOM NO. DEPARTMENT 2277 1237 VINYLS (ADMIN) SURFACTANTS 1242 SURFACTANTS SECRETARY FAX MO. 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(NAHID) B BARTLETT, A. (ALICIA) BLADES, L.F. (LEE) C CHUCKO, J.S. (JEFF) CINCOTTA, J.J. (JOE) D DARDEN M.K. (MYRA) DELUDOS, 0. (OOMINIC) DEHETRIOU, G.D. (GEORGE) E EDMUNOS, M.R. (MARK) ELLISON, R.L. (RUSS) FACSIMILE FACSIMILE (FRONT OFFICE) FACSIMILE (CONFIDENTIAL) FACSIMILE (PURCHASING) F FARRELL, D.J. (DAVE) FERGUSON, K.A. (KIM) FISHBEIN, H.A. (HITCH) FREY, J.C. (JOHN) G GANC, J. (JOE) GARNER, J.S. (JIM) GAYMON, R.E. (REG) GRANT, J.S. (JEFF) GRANT, W.J. (WENDY) GUARD H HANKS, U. (WENDELL) HOGUE, M. (MATT) HOUCK, M.D. (MICHAEL) HUNOLEY, G D. (DEAN) L LAM, S.S. (SHERRI) LATIMER, T W. (TONI) LESNIEUSKI, T.L. (TIM) LUNSFORD, M.D. (MIKE) ABD00005485 BAITTHTKE CHEMICAL PLANT (410) 355-6200 XXXX (SWITCHBOARD) *(4!0) 354-59XX MB - VOICE HAIL BOX PHONE NO. SECRETARY 2288 2269 5984* 2319 2311 5965* 2204 5962 2280 2246 2235 2210 5977* 2274 5980* 5985* 5980 2309 2276 2227 5963* 2212 2313 2272 5983* 5972 2298 59c4* 2309 5975 ORD, DONNA ORD, DONNA FAX NO. 355-6492 355-6492 355-6954 355-6492 355-6954 355-6492 355-6954 355-6492 355-6492 355-6492 355-6954 355-6954 355-6492 354-5995 355-6954 354-5995 355-6492 355-6492 354-5995 355-6492 355-6954 355-6954 355-6954 355-6492 355-6492 355-6492 355-6954 355-6492 355-6492 355-6954 354-5995 ABD00005486 NAME M MAHLER, D.L. (DAVE) MAIN, R.U. (RANDY) HALLOW, U.J. (BILL) MARKET, P.E. (PETE) MATTHE1SS, C.J. (CHARLES) MAY, R.E. (RON) MCCARTHY, K. (KEVIN) MCCOOL, S. (STEVE) MCHUGH, H.j. (HIKE) HCIMINCH, E. (ED) MCLENDON, C. (CHARLES) MORRISSEY, J.A. (JOANN) o ORO, D.H. (DONNA) P PAVAO, J.R. (JIM) POTOCHNEY, S. (SEAN) PEEK, A.C. (ALLIE) PHILBRICK, C.A. (CHARLES) PURCHASING DEPT. R RECEPTIONIST S SAFETY DEPT. SHOP MECHANICAL SOKOL IS, B.C. (BERNIE) STEIMEl, W. (WALT) SULLIVAN, D (DEBBIE) T THOMAS, M. (MIKE) TIKHONS, J.C. (JOHN) U UMBEL, A.M. (ANOREA) V WAREHOUSE WATKINS, A. (ANTHONY) WENZEL, J. (JOHN) WILLIAMS, J A. (JOE ANN) PHONE NO. 5979* (MB 5050) 5993* 2254 5970* (MB 5073) 2261 2206 5968 2260 2303 5967* 2242 5974* 2213 5969* 2243 5981* 5976 5974* 2317 2285 5960* 2209 5966* 5989 5961 2281 2296 2309 2256 2252 5973 SECRETARY ORD, OONNA ORD, DONNA MORRISSEY, JOANN SECRETARY SECRETARY ORO, DONNA MORRISSEY, JOANN FAX NO. 354-5995 355-6954 355-6954 354-5995 355-6492 355-6954 355-6492 355-6954 355-6492 355-6954 354-5995 354-5995 355-6492 354-5995 355-6954 355-6954 355-6492 355-69S4 355-6954 355-6492 355-6954 355-6492 355-6954 355-6492 355-6954 355-6954 354-5995 ALL EXTENSIONS BEGINNING WITH A "5" ARE DIO NUMBERS AND CAN BE OIALED DIRECT. B______________ BLUE, J E (JAMES) C_________________________________ CHRISTIANSEN, S.H (STEPHEN) J_______________________ JADRYEV, C (CONNIE) L____________________ LAKICH, G (GINA) S__________________________ SHERRCO, J. (JANET) T___________________________ TONKOVICH, M. (MATTHEW) ABD00005487 KAHHONO CHEWICAL PLANT (219) 645-6602 (MAIN) (312) 731-0996 (ALTERNATE) FAX:(219) 645-1751 (ALL HAMOO EMPLOYEES MUST BE REACHED THROUGH THE SWITCHBOARD) PLANT M.B. 5012 ABD00005488 LAKES CHARLES CHEMICAL PLANT OLD SPANISH TRAIL ROAD WESTLAKE, LA. 70669 (318) 494-XXXX (DID) (318) 494-5140 (SWITCHBOARD) NAME PHONE NO. FAX NO. A ABRAHAMS, K.E. (KEN) ALSOBROOK, B.G. (BOBBY) ANTOINE, A (ALFREO) ARDOIN, S.A. (SHERRI) 5180 5439 5495 5829 5409 5409 5409 5169 B BAXTER, S.L. (STEVE) BELL, T.R. (THERESA) BOLTON, J.L. (JIM) BONTON, A. (ANDRE) BOMURA, S.C. (STEVE) BOUDREAUX, M. (MILTON) BOUTTE, C.J. (CARROLL) BOZEMAN, B. (BETTY) BROUSSARD, H.J. (JIM) BROUN, O.E. (DAVE) BUZZARO, P. (PETER) 5246 5262 5161 5177 5374 5474 5357 5168 5496 5434 5278 5409 5487 5409 5409 5409 5409 5169 5166 5409 5273 5169 C CAIN, P.C (PAT) CALLOWAY, M.E. (MARTY) CHAMBERS, U.K. (BILL) COLLINS, H. (HEATHER) COOPER, N. (NORA) CROXDALE, T.D. (TIM) CURRIE, K.O. (KELLY) 5183 5835 5144 5492 5494 5467 5668 5409 5169 5444 5409 0 DIDELOT, S.R. (SUSAN) DIXON, T. (TIM) OOUGHTY, H W. (MIKE) DUBROCK, G. (GRENETTA) OUTRA, C.R. (CHARLES) 5314 5157 5348 5829 5347 (MB 5720) 5273 5172 5272 5172 E EAST, R.G (BOBBY) ELY, J.E. (JIM) 5383 5340 5172 FACSIMILE OMOB MYRA ADM HAYNA I/E SONYA LAB LORETTA ACCOUNTING WAREHOUSE ETHYLENE PROCESS SAFTY LI TWIN CONST FAX NO. CONF. NO. 5169............ ..........5424 5172. .. . ............5344 5409............ ............5489 5273.......... ............5354 5166.......... 5715 5272.......... .. .5255 5487 5361 . ... ............5414 5444 F FETIZANAN, P F. (PAT) FETZER, P.L. (PAUL) FIRST AID OEPT. FOGG, K.L (KEITH) FONTENOT, C M (CHERYL) 5146 5194 5354 5403 (MB 5068) 5307 5409 5409 5273 5273 5409 SECRFTARY BREDA, SONYA ALEXANDER, MARTHA ETHYLENE 6REOA, SONYA BREDA, SONYA BREDA, SONYA POTTS, MYRA ALEXANDER, MARTHA BREOA, SONYA GALLIEN, LORETTA GRADY, THERESA GRADY, THERESA SECRETARY BREDA, SONYA GALLIEN, LORETTA SPEARS, GERI WAREHOUSE ROUGEAU, MAYNA SPEARS, GERI GALLIEN, LORETTA GALLIEN, LORETTA BREDA, SONYA NAME G GALLIEN, l.A. (LORETTA) GASPARO, P. (PAULA) GATE CONSTRUCTION GATE (MAIN) GUARD GENTRY, J.M. (JIM) GIBSON, J.O. (JIH) G1LLARD, P. (PAUL) GOOARE, R.U. (RICK) GOKE, U.A. (WAYNE) GRADY, T. (THERESA) GREGG, J.O. (JOE) GUIDRY, A.R. (ARTHUR) H HALL, U.A. (WALTER) HARO IN, H.G. (HIKE) HARRIS, K. (K1H) HARRIS, H J. (HIKE) HAYES, H.G (HIKE) HEIDELBERG, H. (HIKE) HEINEN, P. (PATRICIA) HILLHAN, R.D. (RICHARD) HOLLIS, D.W. (DAVE) HONEYCUTT, T. (TOOO) HOOPER, P.A. (PAUL) HOPKINS, G.E. (GEORGE) HUOSON, T.R. (TOM) HYPOLITE, S.W. (SAH) J JACKSON, K.A. (KRISTI) JAIN, A.K. (AJAY) JERNIGAM, P.L (PAT) JOHNSON, R 0 (OICK) JOHNSON, G (GERALD) JORDAN, T.J (TERESA) K KERLEGON, J.H. (HIKE) KING, R.J. (RANDALL) L LABORATORY - GC (ANALYST) LECOMPTE, L. (LINTON) LEDOUX, D.G. (DARRELL) LEE, O.B. (DENNY) LEUIHG, J.C. (JIH) LEWIS, I F. (IAIN) LIBRARIAN LITTLE, J A. (JIH) M MAILROOM HAAT, C A (CUFF) HANUEL, N. (NEIL) HCCARBIE, H.G. (HICHAEL) MCCONNELL, G.H. (GLEN) MCGOWAN, A. (ANDREW) HCMILLEN, C L. (CHARLIE) HERRIAM, R (RUSSELL) MOL8ERT, J.G. (JEFF) HOYER, H.D. (HIKE) MUILENIX, D.L. (DAVID) HUREIKO, P J. (PAUL) M NELSON, C A (CAROL) NELSON, R E (BOB) NEWTON, R B. (RENDELL) NOVAK, M. (HARTY) ABD00005489 PHONE NO. FAX NO. 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(WILLIE) OLMSTED, C. (CYNDI) P PAYROLL PETROSS, J.E. (ERNIE) PORTER, R.M. (MIKE) POTTS, M. (MYRA) PRITCHETT, R M. (ROBERT) PRUITT, D.D. (DERRILL) R RANDOLPH, T.S (TOM) RASMUSSEN, N.E. (NEIL) REILY, K.L. (KELLY) RHOOEN, J.C. (JOHN) RICHARD, M.P. (PAUL) RICHARDSON, P. (PAT) RIEGER, S.N. (STEPHANIE) ROBERTS, J. (JACKIE) ROBIN, H.A. (HARK) ROGERS, B.J. (BETTY) ROMAIN, R. (RICKY) ROUGEAU, M.B. (HAYNA) RUTZ, T.F. (THOMAS) S SAM, J.C. (JADA) SAMPLE REQUEST SCOTT, C.T. (CARL) SEXTON, R.H. (RICHARO) SHILLOW, J.H. (JANICE) SHIPPING DEPT SIBLEY, C A (ALAN) SIMMS, J.U. (JEFF) SIMPSON, L E. (LENA) SMITH, J B. (JOHN) SOX, H.A. (HERB) SPEARS, G B. (GERALD) SPEARS, G.A. (GERI) SPENCER, N.M. (NICK) STAGG, F.B. (FRANKLIN) STEPHENS, D G. (DONNIE) STEVENSON, C.J. (CRAIG) STILLINGS, H G. (MIKE) SWAN, U.P. (BILL) T TOLBERT, D.J. (DON) TOWER, N.T (NANCY) TRAHAN, D.I. (DENISE) TRANSPORTATION (MICC) TURNER, C W. (CHRIS) TYLER, T (TOM) TYREE, T (TOM) V VENISSAT, C.O. 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(LINDA) WILTZ, G P (GLENN) Z ZAGAR, R.D (RICK) ABD00005490 PHONE NO. 5190 5414 5168 5371 5454 5424 5421 5303 FAX NO. 5272 5361 5166 5487 5273 5169 5409 5409 SECRETARY WAREHOUSE PROCESS SAFETY ETHYLENE GALLIEN, LORETTA SECRETARY BREOA, SONYA BREDA, SONYA 5455 5343 5382 (MB 5022) 5716 5488 5425 5261 5806 5456 5489 5412 5344 5435 5169 5409 5169 5166 5409 5166 5172 5169 POTTS, MYRA GRADY, THERESA ALEXANDER, MARTHA BREDA, SONYA ALEXANDER, MARTHA SECRETARY GRADY, THERESA 5493 5364 5472 5406 5661 5455 5459 5482 5445 5486 5401 5300 5352 5197 5480 5702 5391 5255 5650 5172 5273 5409 5169 5169 5409 5169 5409 5172 5409 5409 5272 5487 ROUGEAU, MAYNA GALLIEN, LORETTA BREDA, SONYA POTTS, MYRA 8REDA, SONYA POTTS, MYRA BREOA, SONYA EMPLOYEE RELATIONS BREDA, SONYA BREDA, SONYA WAREHOUSE ETHYLENE 5413 5301 5420 5724 5452 5164 5257 5409 5172 5169 BREDA, SONYA SPEARS, GERI GRADY, THERESA 5460 5444 COOPER, NORA 5371 5190 5812 5158 5268 5357 5272 5272 5169 5272 5273 WAREHOUSE WAREHOUSE GRADY, THERESA WAREHOUSE GALLIEN, LORETTA 5349 (MB 5719) 5172 ROUGEAU, MAYNA LAKE CHARLES CHEMICAL PLANT -CONTINUED ON BACK*- ABD00005491 CONTROL ROOMS "ALF0LM ALCOHOLS/ETHYLENE UNITS ........................SIQfl SECTIONS 100-225____ SECTION 300................. SECTIONS 400-425____ SECTIONS 500-600____ D.A.F. UNIT.................... ETHYLENE UNIT............... ...............5319/5408 LOAOING BUILOING____ .......................... 5373 ETO.................................... .............. 5388/5484 NPE/SOLV ...................... ............ 5466/5175 STEAM ............................... .............. 5310/5426 QUENCH UNIT.................... ETHANE COMPRESSORS.. .......................... 5451 ALCOHOL TANK FARM... ...............5373/5375 DEWATERING PROJECT.. PUMPERS............................. EMERGENCY CHEMBREC........................... ..1-800-424-9300 FIRE/AMBULANCE............ .......................... 5777 FIRST AID........................ I ACE CHARLES CHEMICAL PLANT (CONTINUED ON NEXT PAGE) CONSTRUCTION COOPER, N.S. (MORA)................. 5493/5494 MINER, 6. (BOO).......................... SHELTON, K.O. (KENNY)............ ..........5416 JACOBS ENGINEERING LINXUILLER, B. (BILL................. McCURRY, J. (JIM)........................ ..........5475 NEAL, C. (CASEY).......................... WAGONER, G. (GEORGE)................. COMPUTERS ACCOUNTING........................................ PROCESS ENGINEERING................... I4E...................................................... SCANSET ............................................ LABORATORY - LIMS........................ ..........5348, ABD00005492 LAKE CHARLES LAB PLANT 2501 HOUSTON RIVER ROAD WESTLAKE, LA. 70669 (318) 494-XXXX MANE B BOENIG, R.L. (RICHARO) BOWMAN, A. (ANNE) PHONE MO. 5729 5651 C COMBS, M.L. (MIKE) CONTROL ROOM 5655 5701 F FAX MACHINE WAREHOUSE..................... FAX MACHINE ADMINISTRATION.......... ....................... 5712 FIRST AID ROOM 5762 FOREMAN, J.C. (JIMMY) 5765 FORRESTER, U.E. (WAYNE) 5666 G GANT2, R.V. (RANOY) GEORGE, J. (JOHN) 5736 5719 H HIPPMAN, P.A. (PAUL) 5732 J JERN1GAN, P.L. (PAT) 5779 K KANE, M.R. (MIKE) KELLER, J.A. (JOHN) KELLY, M.K. (KAREN) KING, T. (THERESA) 5735 5656 5657 5723 L LAWSON, T.R. (TOMMY) 5660 M MITCHELL, 8. (BYRON) 5670 0 O'MALLEY, C M. (CHARLENE) OGEA, D.H. (DEBRA) 5718 5662 P PROCESS SAFTY 5734/5730 R RAOUENZ, D.W. (OWAIN) RECEPTIONIST 5733 5723 S SALAH, A.A. (TONY) SHEPHERD, S.P (SEAN) 5708 5738 W WAREHOUSE WATSON, J L. (JAMES) 5662 5660 FAX MO. 5675 5675 5675 5675 5712 5712 5712 5712 5712 5712 5712 5675 5712 5675 5712 5712 5675 5712 LAKE CHARLES LAB PLANT (CONTINUED ON NEXT PAGE) SECRETARY WAREHOUSE FAX O'MALLEY, CHARLENE WAREHOUSE FAX KING, THERESA O'MALLEY, CHARLENE O'MALLEY, CHARLENE KING, THERESA KING, THERESA O'MALLEY, CHARLENE WAREHOUSE FAX SECRETARY KING, THERESA KING, THERESA O'MALLEY, CHARLENfc ABD00005493 UUCE CHARLES LAB PLANT (CONTINUED FROM PREVIOUS PAGE) CONTROL ROOM COMPUTER......................... 5701 INSTRUMENT SHOP....................................... 5673 ELECTRICAL SHOP....................................... 5673 TRAINING ROOM............................................5761 KAINT. COMPUTER ROOM........................ 5761 LUNCHROOM..................................................... 5674 APC TRAILER.....................................5705/5703 1ST AID ROOM..............................................5762 GC LAB........................................................... 5763 WET LAB......................................................... 5764 WAREHOUSE.................................................... 5662 MO WORK ROOM..............................................5669 MO FAX MACHINE......................................... 5712 PROCESS SAFETY............................. 5734/5730 NAME A ATCHINSON, R (RED) 8 BIGGERT, J E. (JIM) BONO, J.A. (JOE) 8RADY, M.D. (MIKE) BROUN, L. (LISA) BURK, J. (JOHNNY) C CASH, K.C. (KEN) CHIEF OPERATOR COOOINGTON, N.A. (NEAL) CONTROL ROOM (EDC/VCM) CONTROL ROOM (INCIN) CROWE, D. (DAVIO) D DAVIS, B. (BRENDA) DRONE, B.R. (BEN) E ETHYLENE STORAGE TERMINAL F FAULK, K J. (KAREN) FACSIMILE - OFFICE FACSIMILE WAREHOUSE FONTENOT, J.N. (NELSON) FRONT GATE FRUGE, A.P. (ARCHIE) H HANDY, R. (ROBERT) HAUGSE, S.M. (STEVE) HOFFPAUIR, L. (LOUIS) HOOPER, B.T. (TOM) HOWELL, W.R. (BILL) J JOHNSON, J.L (JERRY) K KOVATICH, L.K. (LORI) KROLL, M. (MEL) L LAB ANALYSTS LAFAYETTE CREDIT UNION LEIGH, J.S. (SCOTT) LINSCOMBE, G. (GARLAND) LITTERAL, I.G. (INA) M MAINTENANCE MCDONALD, C.J. (CHARLIE) MELTON, M A (MARJORIE) MILLIGER, E C (CHARLES) MORRIS, J (JIMMIE) 0 O'QUINN, R (RUSSELL) OPERATIONS TRAINING ABD00005494 LAKE CHARLES VCH PLANT VCM PLANT ROAD WESTLAKE, LA. 70669 (318) 494-XXXX PHONE NO. 5017 5065 5005 5081 5030 5072 5043 5022 5074 5070 5007 5088 5084 5025 527-7061/7062 5056 5072 5045 5004 5087 5058 5047 5048 5052 5060 5061 5016 5069 (318)269-2173 5067 5041 5096 5072 5036 5060 5020 5071 5072 5043 FAX NO. 5006 5059 5059 5006 5059 5059 5059 5059 5006 5059 5059 5059 5059 5059 5059 5006 5059 5059 5057 5057 5059 5059 SECRETARY ROGERS, BETTY ROGERS, BETTY LAB FAX ROGERS, BETTY - ROGERS, 8ETTY WHSE. FAX ROGERS, BETTY ROGERS, BETTY ROGERS, BETTY ROGERS, BETTY ROGERS, BETTY ROGERS, BETTY SECRETARY LAB FAX LAB FAX ROGERS, BETTY ROGERS, BETTY HAKE P POLK, R E. (RANDY) POZZA, R.W. (RON) S SHAW, S.A. (SCOTT) SHIFT SUPERVISOR S/S SINGLET, R.l. (RONNIE) SMITH, L.K. (LARRY) STARK, B.U. (8ILLY) T TAYLOR, P.L. (PENNY) THIERRY, L. (BUTCH) TOOL ROOM U WALLET, D.M. (MICHAEL) WAREHOUSE WAREHOUSE #3 WATSON, S.W. (SAM) WINEMAN, J.L. (JULIE) WOODHATCH, L. (LARRY) ABD00005495 PHONE NO. FAX NO. 5040 5039 5059 5059 5058 5071 5015 5027 5073 5059 5059 5075 5071 5079 5035 5055 5085 5077 5031 5071 5006 5006 5006 5059 SECRETARY ROGERS, BETTY ROGERS, 8ETTY ROGERS, BETTY WAREHOUSE WAREHOUSE WAREHOUSE ROGERS, BETTY r-- LAME CHARLES VC* PLANT CONFERENCE ROOM - MAIN CONFERENCE ROOM - LAB COMPUTER ROOM NEW COMPUTER ROOM - VMS FIRST AID - MEU LAB OPERATIONS TRAINING PROC. ENGR. TRAILER .................................. 5086 .............................. 5053 . ..........................5009 .................................. 5066 ..................... 5043 . 5017/5019 ABD00005496 MANE F FACSIMILE 6 GRULA, T.E. (TOM) L LAYER, J.J. (JORDAN) H MOREHOUSE, H.D. (MARK) S SCHORR, C.A. (CATHY) T THALER, T.A. (TKERESE) V VUKOVICH, S.L. (SHERYLE) u WILSON, O.S. (DAVID) LISLE SALES OFFICE (708) 515-1920 (708) S15-XXXX (M8 - VOICE HAIL BOX PHONE NO. 'f'"1 <f'f" 1919 1927 (MB 5726) (708) 641-6382 - CAR PHONE 1925 (MB 5030) (708) 494-6186 - CAR PHONE 1926 (MB 5034) (708) 997-6180 - CAR PHONE 1920 (MB 5031) 1928 (MB 5029) (708) 542-3885 - CAR PHONE 1920 (MB 5023) 1930 (H8 5020) (708) 987-4779 - CAR PHONE ABD00005497 A ALBERTINI, R A. (RICK) C CHAVES, A.B. (ANTONIO) COMPUTER ROOM CONFERENCE ROOM CUNNINGHAM, L.L. (LAURIE) FACSIMILE FACSIMILE G GRANT, U. (8ILL) J JAKEL, M.G. (MARK) JOSLIN, J. (JUDY) r KEEFE, A.M. (ANN MARIE) KING, J.N (JOHN) L LAB M MAINTENANCE HENADUE, M.L. (MARGI) MENARO, R.F. (BOB) 0 O'BRIEN, T.M. (TOM) P PLANTE, J. (JUOI) R RECEIVING S SALES-OROER DEPT SHIPPING SILVA, E.B. (BETTY) SNYDER, G.H. (GORDON) SWITCHBOARD W WASHER, B.H. (BARBARA) WILLIAMS, G D. (GEORGE) WITT, R.G. (BOB) MANSFIELD (508) 339-4551 (508) 261-2XXX FAX:(508) 339-2851 PHONE NO. 348 330 339 312 322 (508) 339-2851 323 335 331 353 (MB 5018) 226 (MB 5089) 352 336/328 315* 329 337* (MB 5017) 314 321 315/322/332 348 300* 325* 300 313 327* 342 STATION NUMBERS ENDING WITH THE * ARE DIRECT INWARD DIALING STATIONS AND KAY BE ACCESSED BY DIALING (508) 261-2XXX, WHERE XXX IS THE EXTENSION NUMBER. ALL OTHERS MUST BE REACHED THROUGH THE SWITCHBOARD. ABD00005498 not BROUN, W.P. (PAT) C COLBERT, U.G. (GUY) CONFERENCE ROOM D DENTON, C.D. (CARLIE) DOBBINS, O.A. (OWIGHT) E ENGINEERING ROOM F FACSIMILE FACSIMILE G GREGORICH, J.G. (JANET) N HALL, J.J. (JOYCE) HUCKABAY, J.M. (JOYCE) I INSTRUMENT SHOP K KAROOS, L.Z. (LARRY) KNITTIG, D.E. (DOUG) L LABORATORY M MAINTENANCE SHOP MCLAUGHLIN, J.J. (JACK) MILANOUSKI, M.L. (MIKE) 0 O'ROARK, G.S. (GLENNA) P PRECHTL, R.F. (RUSS) PURCHASING S SHIFT SUPERVISOR T TATE, B.D. (BENNIE) U WAREHOUSE COORDINATOR WILES, A.J. (ANDY) WILSON, H W (WAYNE) 7 ZOSEL, W.R. (BILL) OKLAHOMA CITT - PVC PLANT * DID: 1-405-670-XXXX SWITCHBOARD * 1-405-672-4551 + XXXX FAX#. (405) 670-XXXX PHONE MO. FAX MO. 0210* 0219 0217* 0230/0229 0219 0223* 0220* 0247 0247 0243* 0219* 0247* 0213* 0219 0218* 0238* 0247 0219 0221 0232* 0234* 0219 0219 0216/0215 0236* 0211* 0237* 0219 0219 0212* 0219 0227* 0218* 0219 0247 0225* 0219 0233* 0219 0220* 0231* 0235* 0219 0219 0232* 0219 DEPARTMENT ADMINISTRATION ENGINEERING (MECHANICAL) MAINTENANCE WAREHOUSE CONTROL BUILDING MAIN OFFICE PURCHASING & A/P TRAFFIC PURCHASING & A/P ENVIRONMENTAL ENGINEERING (CAPEX PROJECT) OPERATIONS ADMINISTRATION MAINTENANCE ADMINISTRATION/SECRETARY SAFETY OPERATIONS ELECTRICAL ENGINEERING OPERATIONS PROCESS ENGINEERING PROCESS ENGINEERING ABD00005499 MAME B PREMIERE POLYMERS / JCFFFBSnMTQUM PLANT (502) 267-1011 (SWITCHBOARD) (502) 266-3XXX FAX# (502) 266-3217 (PLAMT) M8 - VOICE MAIL BOX PHONE MO. FAX MO. BERRY, ft.J. (ROB) D 220 266-3217 DUTTON, O.W. (DAVID) 205 266-3236 F FOOTE, P.L. (PHILLIP) M 213 (MB 5014) 266-3217 HAEFNER, L.C. (LELAND) L 211 (Mb 5026) 266-3217 LABORATORY LIPPS, G.C. (GREG) N 221 214 (MB 5027) 266-3217 MUNCY, C.H. (CHARLES) 215 (MB 5056) 266-3217 HOME OFFICE - (502) 647-3985 HOME FAX - (502) 647-3695 S SAMUELS, P.A. (PAT) SCHULER, R.E. (RICK) SHCWALTER, K.R. (KATHI) T TYLER, K.A. (KENNY) W 200 (MB 5061' 227 218 (MB 5071) 212 266-3217 266-3217 266-3217 266-3217 WAREHOUSE 227 266-3239 PLAMT NUMBERS Front Reception Area Shift Supervisors - Plant Shift Supervisors - Office Laboratory #1 (OC & Color) ' #2 " #3 " #4 Color Weigh Room Warehouse Office Warehouse Fax Shipping Area 234 225 216 221 222 224 228 226 227 (502) 266-3239 230 Dryblend Unit First Floor - Second Floor - Third Floor 231 232 233 Paging - Intercom Line Plant Lunchroom Conference Room Maintenance Cage 223 235 238 237 ABD00005500 SADOLEBROOK {SALES OFFICE) (201) 845*3600 (SWITCHBOARD) (MB - VOICE MAIL BOX) NAME PHONE NO. C COMPUTER ROOM CONFERENCE ROOM COOLEY, R.R. (ROSCOE) 24 22 25 (MB 5025) CAR: (201)321*2022 0 DOWRY, P.S. (PETE) 21 (MB 5057) CAR: (201)218*5726 FACSIMILE FACSIMILE F FORTIER, M.J. (MIKE) 15 (MB 5024) HOME: (908)385-0595 M MAILROOM O 26 OSTERGREN, E. (ERIC) 16 (M8 5728) P PISCOPO, M. (MARIE) POLIDORO, F. (FRAN) 11 (MB 5079) 10 (MB 5028) R RECEPTION DESK 27 S SCHUALBACK, J.M. (JOSEPH) 23 (MB 5053) CAR: (201)924-0650 FAX NO. 845-6807 845-6807 845*6807 845*6807 845*6807 SECRETARY PISCOPO, M. PISCOPO, M. POLIDORO, F. POLIDORO, F. SECRETARY SECRETARY POLIDORO, F. ABD00005501 SEC 5 - TAB 1 Aber. Plan & Officers ABD00005502 Vista Chemical Company MANAGEMENT P.J. (Paul) Kober Plant Manager Vista Chemical Company Aberdeen Polyvinyl Chloride (PVC) Plant Aberdeen, Miss. Education M S , chemical engineering, Montana State University, 1974 B.S , chemical engineering, Montana State University, 1973 Professional Experience Kober joined Vista Chemical Company upon its formation in 1984 as operations superintendent at the Aberdeen, Miss , polyvinyl chloride (PVC) plant He joined Conoco in 1978 and worked as a process engineer and operations engineer at the Lake Charles, La., Chemical Complex. In 1981, Kober was promoted to operations superintendent at the Aberdeen plant He became plant superintendent at the Lake Charles VCM plant in 1990 and was promoted to manager, special projects in Houston in 1992 In 1993, Kober became plant manager at the Lake Charles LAB plant He assumed his present position in November 1994 Scope of Responsibilities Kober is responsible for the operation of Vista's Aberdeen plant. He directs the activities of personnel in safety, production, maintenance, engineering, warehousing and laboratory functions, as well as matters concerning product quality and environmental control Kober reports to H W. (Wayne) Hilgers, vice president, vinyl & supply chain operations. [9/95] ABD00005503 Tab 1--Plan. Team. Notifications A. Crisis Communication Plan Once a crisis has begun, it's the job of the Crisis Communication Team Leader and team members to manage die flow of information until the situation is resolved or the intense crisis phase has ended Basic Steps____________________ 1. Person-in-charge calls the Crisis Communication Team Leader. 2. The Team Leader calls crisis communication team members and Houston Public Affairs. 3. The Crisis Communication Team Leader goes to the media center. 4. Notify front-line people. 5. Set assignments for team members. 6. Contact appropriate person-in-charge to gather facts. 7. Write the initial press statement. 8. Write the first employee news bulletin or memo. 9. Prepare for media interviews. 10. Determine if a family assistance center will be set up, and communicate about it if it will be. 11. Prepare for liability claims from the community. 12. Bring in a second shift. 13. Get approval for press access to the site as safety permits. 14. Write the final press statement. 15. Prepare for "fallout" reactions and lingering issues. 16. Notify appropriate local and state officials and other important constituents of the incident. Basic Steps Explained 1. Manager/superintendent/person-in-charge calls the Crisis Communication Team Leader. Ifthe team leader is unavailable, the manager/superintendent/person-in-charge will use the local crisis communication team list to appomt a backup Crisis Communication Team Leader. 2. The Crisis Communication Team Leader calls crisis communication team members and Houston Public Affairs Department. (Limit this initial callout to three or four calls, assign one ofthe team members the task of alerting the remaining team members) VisU Chemical Company Crisis Communication Manual 9/95 1 All Facilities ABD00005504 Tab 1--Plan. Team. Notifications A. Crisis Communication Plan 3. The Crisis Communication Team Leader goes to the media center. Meet (in person or by phone) with team members and person in charge to select location based on nature of situation. Select a location away from the Crisis Command Center. But be sure you can maintain contact with the Crisis Command Center from the chosen media center. 4. Notify front-line people. Tell gate guards, switchboard operators and receptionists where to direct media calls and reporters arriving at the site. Stress to them that they are not to respond to reporters' questions. 5. The Crisis Communication Team Leader sets assignments for team members. You'll probably need: People to answer the phone (especially if clerical personnel are not at work or have been sent home.) Escorts to accompany the media or direct them to the media center. People to run errands, deliver messages, pick up food, etc Extras on call to relieve other team members if crisis is prolonged (Houston Public Affairs Department will relieve crisis team once on the scene). 6. Contact appropriate manager/superintendent/person-in-charge to gather facts. Not all of the information you gather may be released to the press, at least not right away. To gather facts, start with a reporter's basic questions: WHO? Number of people mvolved and their names. Extent of injuries and where each was taken for treatment. Ask if family members have been notified; if not, who will do it and when? WHAT? Stick to verified facts. Find out what equipment was damaged and ask for estimates on dollar amounts and time to repair or replace. Make a list of local, state and federal agencies notified and emergency responders on the scene. What exactly happened? Was it an explosion and fire or just a fire? What's the status? Find out what's being done to control and end the crisis. Get simple explanations to technical answers. Ask about continuing danger to life or health for employees and citizens. Ask about possible evacuation and routes under consideration. WHEN? Try to pinpoint exactly when the event occurred or was discovered. Double-check with others involved; make sure there is a consensus. VisU Chemical Company Crow Communication Manual 9/95 2 All Facilities ABD00005505 Tab 1--Plan. Team. Notifications A. Crisis Communication Plan WHERE? Is the emergency occurring on or off company property** Exactly where in the plant or building did the event take place? Ask for names of specific equipment involved and surrounding units or off-plant structures that might be affected. WHY and HOW? Rarely can these questions be answered immediately. Never speculate about the cause of a crisis situation. Use the resources provided by the Public Affairs Department in Houston to prepare all press announcements. Unless a specific cause has been identified and verified, it's best to say, "At this time, we do not know the exact cause of the mcident. However, we are conducting a thorough investigation and will take whatever steps are necessary to make sure a similar situation does not happen again " 7. Write the initial press statement. Use the process of news writing: put the most important information first, followed in descendmg order by the rest. Develop your primary message and repeat it at least twice in this statement This "sound bite" (above) should be no more than 7 to 15 words long 8. Write the first employee news bulletin or memo. Ifpossible, distribute the bulletin, at roughly the same time as the first press statement is issued, to all employees still at work Distribute periodic updates as the situation changes and new press statements are given. 9. Prepare for media interviews. Review statement with person m charge and Houston Public Affairs staff. Prepare answers for questions that are likely to be asked by the media Be certain you practice the "bridging" technique taught in media training and bridge to your sound bite Repeat this primary message often. Be prepared to give continual updates, both live and taped, even if the only statement you can make is, "The situation is unchanged at this time " Keep a log of press interviews. Keep a list of questions reporters ask that you cannot answer. Stay m frequent contact with the Command Center to get the latest information and to get answers to other questions. Keep copies of each official company statement as delivered and each employee bulletin as distributed. 10. Determine if a family assistance center will be set up, and communicate about it if it will be. Repeatedly announce the center's location, hours of operation and Vista Chemical Company Crisis Communication Manual 9/95 3 All Facilities ABD00005506 Tab 1--Plan. Team. Notifications A. Crisis Communication Plan services provided to employees through facility bulletins and to the community (for family members) through the local press 11. Prepare for liability claims from the community. See Overview Section-Policy for responding to liability claims from community. Discussing your site's general liability with David Marshall of the Insurance department, 713/588-3552, is advised, as well. 12. Bring in a second shift. Check for the need to replace or dismiss Crisis Communication Team members who need rest. Houston Public Affairs staff members should be on the scene by this time 13. Get approval for press access to the site as safety permits. TV must have pictures to tell a news story. At some point, reporters will want closer access to the site. Check for safety and get approval on locations where the press can set up equipment Always escort any reporters mto and around the facility. 14. Write the final press statement. When the situation is nearing resolution or the intense crisis phase is winding down, write the company's final official statement to the press* Consider holding a press conference - an effective structure for presenting this final message and allowing reporters to ask wrap-up questions. Put the same message mto a press release for delivering or faxing to other media who are not able to attend the press conference Make sure the statement mcludes an expression of regret that the incident occurred (but not guilt or blame), an apology for the inconvenience or hardship citizens might have endured, and an expression of sympathy for the families of any injured or dead Make sure appropriate people are adequately thanked m the statement, including employees, agency personnel, people from other companies, local emergency response teams or mutual aid networks 15. Prepare for "fallout" reactions and lingering issues. If people have been injured or killed as a result of the event, significant environmental damage has occurred, or the company has suffered severe financial loss, you will most likely be faced with numerous lingering issues. However, such fallout reactions can happen even if a crisis has been safely and successfully resolved. Write down every possible question a reporter might ask concerning these issues and then develop your responses. The Public Affairs Department can help with "if-needed" questions and answers Vista Chemical Company Crisis Communication Manual 9/95 4 All Facilities ABD00005507 Tab 1--Plan. Team. Notifications A. Crisis Communication Plan 16. Notify appropriate local and state officials and other important constituents of the incident To prevent unpleasant surprises for the mayor, chamber of commerce officials, county or parish officials and other important people, ask management spokespersons to contact these officials through "courtesy calls" and apprise them of the situation. Vista Chemical Company Crisis Communication Manual 9/95 5 All Facilities ABD00005508 Tab 1 - Plan. Team. Notifications B. Team Crisis Comm. Team Function Office/home phone Paul Kober ........................ John Olson .................. Chris Markerson .................. Steve Hillman............................... Dan Miller . ... Joe Beall Ted Nickerson Kenny Akins ... Tommy Cummings plant manager ............................. ...................... 601/369-3606/328-0173 256-6908 Pager vinyl unit manager ...................... ............... 601/369-3616/327-4356 256-6910 Pager safety director .......................... . 601/369-3618/840-7395 256-6911 Pager compound unit manager.................. ...................... 601/369-3645/328-5786 256-6912 Pager mechanical superintendent .... . . 601/369-3622/356-6274 256-6913 Pager human resources manager . . . . .601/369-3605/328-1189 256-6915 Pager senior principal engineer .... 601/369-3634/369-9235 256-6916 Pager sr environmental coordinator . .. .... 601/369-3637/327-3851 256-4476 Pager accounting supervisor .. . 601/369-3655/369-6058 Aberdeen Guardhouse Plant Cellular Phone ......................................... . .... 601/369-8111 601/369-5072 Houston PA staff members Function Office/home phone Mike Reynolds ... Karin Knapp ... . Vollmer Public Relations manager, public affairs.................. employee comm coord .... . . 713/588-3210/726-0936 713/252-5271 Mobile 800/999-6710, code # 9970675 Pager . 713/588-3219/869-2205 713/252-5270 Mobile 800/999-6710, code # 9970677 Pager Office/home phone Tony Shelton .... Diana Thomas . Allen Caudle .. ...................... ...................... . . . . 713/216-3370/524-4240 713/553-1991 Mobile . . ......... , , . . 713/216-3380/955-2829 .. .. 713/216-3372/667-7041 713/825-7391 Mobile Possible Media Center: Best Western Aberdeen Inn . Phyllis Thompson, Manager . . 601/369-4343 Vuu Chemical Company Crou Communication Manual 9/95 1 Aberdeen ABD00005509 Tab 1--Plan. Team. Notifications C. Notifications Area political figures MAYORS: Don Brasfield 601/369-4165, 601/369-8106 (home) US SENATORS: Senator Trent Lott 202/224-6253 Senator Thad Cochran 202/224-5054 U.S. REPRESENTATIVE: Rep. Jamie Whitten 202/225-4306 STATE SENATOR: Senator Hob Bryan 601/359-3770, 601/256-9601 (business) 601/256-9989 (home) STATE REPRESENTATIVES: Rep. Mike Mills 601/369-3770, 601/369-7372 (business), 601/862-4749 (home) Rep. David Gibbs 601/359-3770, 601/494-6559 (business and home) Rep Jerome Huskey 601/359-3770, 601/369-6439 (business and home) Vista Chemical Company Crisis Communication Manual 9/95 1 Aberdeen ABD00005510 SEC 5 - TAB 2 Aber. Background ABD00005511 Tab 1--Plan. Team. Notifications D. Background info Vista Chemical Company Highway 25 Aberdeen, Miss 39730 (601) 369-8111 (601) 369-3630 Fax Basic operations Manufacture of polyvinyl chloride (PVC) resins Part ofthis resin is used by the plant to make PVC compounds, which are ready-made for customer's specific plastic products manufacturing processes The plant also produces plasticizers, chemicals used to make various plastic products. Number of employees 189 (67 salaried, 122 hourly) Unions involved None No. of union employees None No. contract employees on average day 40 Last lost-time accident Employees have worked without a lost-time accident since January 22,1994 No. recordable injuries 1992 (CY) 6 1993 (CY) 11 1994 (CY) 3 1995 (YTD) 8 Site size 158 acres Acres utilized 50 acres Utility supply Electric - Tennessee Valley Authority via the City ofAberdeen electric department Natural gas - shipped via Tenneco Gas Pipeline Water - pumped from on-site wells fed by the Coker aquifer and treated in the plant's own water treatment facility Steam - generated from on-site boilers Neighbor relationships The plant has a community advisory panel (CAP) composed ofabout 10 residents. Vista annual payroll, benefits $12 million Local donations/contribution dollars $ 20,000 State, local taxes $ 750,000 Utilities (gas, electric per year) $ 2 8 million Product flows Vinyl chloride monomer (VCM) shipped by rail from Vista's manufacturing complex in Lake Charles, La., is the main ingredient in PVC resin Most of this resin is sold as dry powder in bulk containers to customers Part of it is used by the plant to make PVC compounds which are sold as pellets in bulk containers or boxes The plant used ALFOL alcohols from the company's Lake Charles, La, chemical plant and phthalic anhydride to make plasticizers, which are used with resin to produce flexible PVC compounds. Product raw materials Vinyl chloride monomer (VCM) and ALFOL VisU Chemical Company Cnsu Communication Manual 9/95 1 Aberdeen ABD00005512 Tab 1--Plan. Team. Notifications D. Background info alcohols from the company's facilities in Lake Charles, La, and phthalic anhydride from outside sources are the plant's primary raw materials and arrive by railcar Plant capacities Polyvinyl chloride (PVC) resin, plasticizer and PVC compound capacities total 600 million lbs/year Product shipments Packaged product is shipped to customers by truck Bulk product is shipped to customers by truck and railcar Major environmental improvements Since 1987, the plant has reduced its VCM emissions by 75 percent And, the plant's resin dryer particulate emission level has dropped 71 percent since the installation ofnew dryer dust collectors in 1989 Major environmental projects planned The EXPRESS project planned for the PVC resin area will reduce VCM emissions by 80 percent Hazardous waste The plant's compounding operations generate about 20,000 pounds a year of solids and liquids contaminated with lead, barium and cadmium Liquids are recylced and solids are sent off-site for disposal Because the plant's total solid hazardous waste is now below 2,200 pounds a month, it has secured EPA classification as a Small Quantity Generator Environmental dollars Capital dollars committed from 1988- 1994-S4 5 million Annual pollution abatement operating cost -$1 59 million in FY 1995 Environmental agencies Mississippi Department ofEnvironmental Quality (DEQ) US. Environmental Protection Agency (EPA) Region IV Environmental groups Sierra Club (Jackson, Miss.) VuU Chemical Company Crisis Communication Manual 9/95 2 Aberdeen ABD00005513 SEC 5 - TAB 3 Aber. Media Info ABD00005514 e 4e O G. tc 5S o- =3 T-e3 (/) Lil io co !o X ts ja B CD O s ^ 8. a> o cc o .ts UJ w (0 *o 5(0 O 2> O *o CM O (O CO gX u. CO o> o<0 CO co CM CM CM OO o (O m (0 m oo o in yo> CO s o CO 0"2l I CO $ CM Mco $ CM gg o CO CO < O S' *co* CD mc3 ffi S a cn CO o 0. UJ o CcOo CM C - 5 m o> ? CO ~o CO m n g cjt: o O$ CO CO 401 yr- CO CM gcoo> CM 00 oco o CO ro in T o> CO g o CO CM CO in CM CM in CM r- CM o> CO CM o> O) CO CO in g gg o o oo CO CO CO CO CO CO 2M W > o> < CO W - o CO CO cm 0CO0 D CO 3O O5 <0 o' 8>. ?8 in m _. CM 0. |2 oco r-. Oco) W r- 2 CM . x CoD 5 0- < CM 00 O) CO in co S5 mt | Q. < o h- oco> CO w C3 1| mO cro. hoc>o>- CO CO _tr = 3O 5i ZSl t(Ao CM * CM S oco ho> CM 2 X = o m P O .o CL < CM 00 _ 00 Sn M- CO g2 cd * i Q. < Ic E E .1 5._ .CL E 8Z CL 3 II o II 1 H& c 0>- 3>9. ai-s uj re CL < II JillZ CL z z o Z< 2 L. .2 8.2*Q Z OoO.<2 re i. ^Q-g Q. ~c O _l $v> QC Media directory Aberdeen area. ViaU Chemical Company ABD00005515 tor a O' cEo c <c 111 co *o 0 (A 1 c o E 03 CM CO CCMO Oco c o J2 a 2 Eco Lo. 2 - p 2: * CL Q Q. Q. 5 0 "> E - g 3 a: 1 ?I*03 1 of q.qq: M- CM m in CM o o CM I CO < 00 GO co sCM CM CM JO s o o CO CO CO ts cEo b_ 8 r MGO O CO oo CO CO oo d> I oo CM CM ss oo CO CO o co o GO CM 2 T" o CO M M e o <a co a> co c 0 0 *5 0 .<Q o hO) co Zw 2 C=M E| go Ro CO oo r- ho> o> co z <*> <0 C/3 65 5s. X $ 3 E 1 of 0. o o i| CO o h o> CO CO 65 x O E8" "E f CL o ce o CM R'T I r- CM CM s GO oo CO CO co fo o r* ro> co CO w 5 Ss S" &3 "f coEj i o. o Q CM O O CM _ _ Sag rt W i W msO So.Cf^OtSo. oE.%& ah3oii3- m CM Vista Chemical Company Cnsu Communication Manual 9/95 ABD00005516 C r0 e 0 a 0 O' CD 3 O Q (ck0. 3 CD 0 . 0 111 .X o o O E o h- I So t? di1" OO 51 8 iaiS co (O r*- r> ti CM jO co >* 0 0 eE wo X zg Om V) o rt o> T T" r- Si re *c o CD C o re U QC co o oI (O SS CO c a oco 5o re *1 <o c 0 -J 0 I (0 8 C<O? o 3 co CO CO r* <0 * 0 <6oe Si 0*(L 04 in co o- oi CO CO se co N0 01 CO CM m >m>;N* r- 0 oo CM o M J ^0 CM > O ho 0 ^ <3 _ O Sh- icn NO- o <D N o S* ,1< (x CM CM f c CO O m3 0 O o i o. X to X XCX ".S'-. " O CO o?o O Oco o 0. X co X o CO CM <0 r- rxe c- r0- 20 --3 a. X O co o X CO CD C o to o3 X < CM O 3 O co X ao *: o CM o DC O a. co ^z co O 1aC: o m < go O.Q Si 0o ZX co <030 t< LU CO Media directory Ication Manual 9/9S Tab 2 -M edia Info. A. Media directory Address Phone Fax ] News DirJEditor | Reporters ABD00005517 1 *o 2 Vuta Chemical Company Crisis Communication Manual 9/93 ABD00005518 m >o . Instructions fo r employees Houston Public Affairs Department: Mike Reynolds, 713/588-3210; Home--713/726-0936; Pager--800/999-6710, code 9970675 Mobile: 713/252-5271 Karin Knapp, 713/588-3219; Home-713/869-2205 Pager-800/999-6710, code 9970677 Mobile: 713/252-5270 ABD00005519 Tab 2--Media Info C. News media name badge format [Photocopy; cut and insert into plastic nametag covers] NEWS MEDIA Vista Chemical Name Badge # NEWS MEDIA Vista Chemical Name Badee # NEWS MEDIA Vista Chemical Name Badee # NEWS MEDIA Vista Chemical Name Badee # NEWS MEDIA Vista Chemical Name Badge # Vista Chemical Company Crisis Communication Manual 9/95 1 NEWS MEDIA Vista Chemical Name Badge # Aberdeen ABD00005520 Q Press interview log sheet Date Time Reporter's Affiliation/ Name City St. Phone Fax Live/ Air/Print Subject/content Taped? Time of interview Vista Chemical Company Cnsu Communication Manual 9/95 1 All Facilities ABD00005521 SEC 5-TAB 4 Aber. Fact Sheets ABD00005522 FACT SHEET Vista Chemical Company Vista Chemical's Aberdeen plant was built in 1963 by the Thompson-Apex Company. The plant is located on about 158 acres southwest of downtown Aberdeen in northeastern Mississippi The Aberdeen plant has been modernized and expanded several times, including a recent modernization of its vinyl compounding operations to replace three existing units with two new units. The new units will provide state-of-the art blending and compounding capabilities and advanced computer controls. The plant's major raw material, vinyl chloride monomer (VCM), is shipped to the plant by railcar from Vista's Lake Charles, La, manufacturing complex. The Aberdeen plant produces a variety of polyvinyl chloride (PVC) resms and compounds, used by customers to make vinyl window frames, home siding, wire and cable coverings, automobile instrument panel coverings, pipe and pipe fittings. The plant also produces plasticizers which add flexibility to various plastic products About 10% of the PVC resm produced is consumed internally at Aberdeen to make PVC compounds, mixtures which are ready-made for customers' specific plastic products manufacturing processes Vista Chemical's Aberdeen, Miss , plant employs about 189 people The plant contributes nearly $16 million to the area economy annually, through payroll and benefits, purchases from local suppliers, utilities, state and local taxes and contributions to community activities About $1.9 million was spent on environmental activities m 1995 Vista Chemical Company Cnsis Communication Manual 9/95 Aberdeen ABD00005523 SEC 5 - TAB 5 Aber. Integration ABD00005524 Section 5. Tab #5 Aberdeen Feedstock Integration (approved for external distribution) A. Feedstock Integration Ethane Vista Chemical Company Crisis Communication Manual 1 9/93 Rev 9/94 ABD00005525 SEC 5 - TAB 6 Aber. Maps ABD00005527 at ru at mm ------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------- ABD00005528 SEC 5 - TAB 7 Aber. Environmental ABD00005529 FACT SHEET Vista Chemical Company Corporate Environmental Policy Vista Chemical Company produces and transports chemical products that can potentially impact the environment in the communities in which we conduct business. Vista believes that compliance with all laws and regulations related to environmental quality and public health protection is a minimum standard of acceptable practice. Vista Chemical Company is committed to improving Vista's environmental protection efforts to achieve performance levels exceeding those required by law Vista recognizes the responsibility we have to our employees, the surrounding communities, customers, carriers, contractors and government agencies to conduct our busmess activities according to the following environmental principles Vista will inform and educate employees, surrounding communities, customers, carriers, contractors and government agencies of the health and environmental hazards of the chemicals we make, use and sell. These activities will mvolve recognizing and responding to community concerns regarding environmental issues Vista will continually reduce the risk to employees and neighboring communities posed by chemical substances used, produced and transported within our communities. Vista will continue to take steps to reduce emergencies involving chemical releases that would impact the environment and surrounding communities. Vista will foster and maintain an awareness of and sensitivity to environmental responsibility among our employees through an ongomg internal communication program Vista will maintain an environmental quality assurance program to ensure that operations are m full compliance with Company policies and procedures, governmental permit limitations and regulatory requirements. Vista will determine how each new or existing product can be made, used, handled and disposed ofwhile protecting employee safety, public health and the environment. Vista Chemical Company Crisis Communication Manual 9/95 ABD00005530 Vista will make safety, health, environmental control and waste minimization essential and integral parts of process and facility design, construction and operation. Vista will reduce waste generation in the air, water and soil through employee involvement and the pursuit of source-control technology. Vista will work with the government and other parties in developing responsible laws, regulations and standards to protect employees, surrounding communities and the environment Vista Chemical Company Crisis Communication Manual 9/95 ABD00005531 FACT SHEET Vista Chemical Company Corporate Safety and Health Policy Vista Chemical Company will provide a safe and healthful workplace for its employees Vista recognizes that employee involvement is essential to safety and health performance and therefore encourages employee involvement at all levels. Health and safety concerns are on a priority level with quality, productivity, environmental and profit. To this end, Vista will have an ongoing occupational safety and health program that ensures that we: Train each employee to do his/her job safely, Initiate, implement and maintain ongoing safety and health programs, security measures and other management practices that protect our employees, property, equipment and the communities in which we operate, Comply with health and safety laws and regulations; Tailor industrial hygiene monitoring and medical surveillance programs to potential workplace hazards, Maintain an Audit Program with active management participation; Provide information and assistance to on-site contractors to allow them to provide a safe and healthful workplace to their employees, and Improve our performance continuously,* applying principles of the Quality Management Process VtsU Chemical Company Crisis Communication Manual 9/95 ABD00005532 FACT SHEET Vista Chemical Company____________ Employee Safety Programs Vista Chemical Company's Aberdeen, Miss, PVC plant is committed to ensuring that all employees have the tools and knowledge needed to maintain a safe work environment The company trains its employees in the following programs and procedures 1. New Employee Safety Orientation Each new employee ofthe Aberdeen plant is required to receive a safety orientation which is documented in the Safety Department The safety orientation covers the following material A General safety rules and procedures B Hazardous gas release notifications and emergency response C Hazardous chemicals D Hazard communications program 2. Respiratory Protection Program In this program, employees are trained m procedures for selection, use and care of respiratory protective equipment and use of respiratory protection 3. Hazard Communication Program This standard ensures that employees and contractors are apprised ofthe hazards of the chemicals they work with by employee training, material safety data sheets and container labeling 4. Fire Training Program The Aberdeen plant maintains fire brigade to protect the health and well-being of plant employees, the community and the environment and to minimize damage to equipment The bngade is composed ofvarious employees throughout the facility Brigade members receive training in fire control and extinguishment and structural fire fighting techniques Bngade members will be relieved of their duties immediately upon being dispatched to an emergency The brigade has equipment to provide personnel protection and facilitate emergency mitigation 5. Safe Work Permit Procedure This procedure establishes a safety control permit system and outlines the minimum procedures for safely performing work controlled by the permitting system 6. Lock Out/Tag Out Procedure This procedure prevents personnel injury and equipment damage because of inadvertent operation of electrical or mechanical machinery while inspection or repair is m progress All machinery shall be shutdown and locked in the "off' position by the operating department prior to turn over for inspection or repair work Vista Chemical Company Crists Communication Manual 9/95 1 Aberdeen ABD00005533 7. Safety Meetings Safety meetings are held routinely to discuss and review safety and health procedures, new regulations and other safety related matters 8. Hearing Conservation Programs This procedure establishes work practices for safely working in high noise level areas 9. Personal Protective Equipment (PPE) Training Employees using PPE will be trained according to the level of protection they are required to wear After use, PPE will be inspected to ensure future integrity ofthe equipment and then stored for future use 10. Design Review and Walk-Throughs Design reviews are performed to ensure that mechanical and safety requirements are met prior to sending the drawings and specifications to the mechanical phase A comprehensive overview is completed on the design prior to a final issue or Hazard Operability study Walk-throughs are performed on completed projects to ensure that safety requirements have been met 11. HazOps Hazard Operability (HazOp) studies or process hazard analyses are performed on designs prior to the final issue of a design The HazOp identifies those areas that need further review due to safety concerns The HazOp review will normally be completed by a process engineer and/or project engineer, operations personnel, mechanical and/or mstrument/electrical personnel, and others as required 12. TSCA Program TSCA requires Vista to follow certain record keeping and reporting procedures if adverse effects arise from the manufacture, processing or distribution of our products Ifsignificant adverse reactions to human health or to the environment are suspected, Vista must keep records ofthe allegations If substantial risk of injury to human health or the environment results from our operations, Vista must report the situation to the Environmental Protection Agency (EPA) 13. Employee Safety Action Request This program provides a safety suggestion procedure by which employees can submit suggestions for correcting and improving potential safety hazards 14. Safety Committees The Aberdeen Central Safety Committee coordinates the overall site safety, health and risk management effort based on regulatory requirements, industry practice and corporate guidelines The Joint Safety Committee teams management and represented employees to review specific safety issues throughout the plant Vista Chemical Company Crisis Communication Manual 9/95 2 Aberdeen ABD00005534 15. Severe Weather Preparedness This procedure ensures that proper actions are taken before, during and after severe weather to minimize employee injury and damage to the Aberdeen facility 16. Crane Safety Program This program establishes procedures for ensuring mobile cranes are maintained and operated in a manner which will not present a hazard to people, property or equipment 17. Crane Safety and Certification All Aberdeen plant cranes are inspected once per year by a representative of the Crane and Certification Board (CICB) All other crane operating at Aberdeen must be inspected once per year as specified in OSHA regulations 18. Accident Investigation Procedures The purpose of accident investigation and injury reporting is to obtain knowledge and information which can be used to prevent similar accidents in the future Investigations can identify unsafe situations and conditions which may be a direct or contributing cause of an accident Frequently, hazards are discovered which do not directly apply to the accident being investigated but which could cause an injury ifnot corrected Scaffolding Safety Rules and Practices This procedure describes the safety requirements for construction and use of all scaffolds within the plant It applies to all scaffolding erected at the Aberdeen plant, whether tubular scaffold structures, or special scaffolds erected in unique shapes and supported by plant structures or in process vessels, tanks or other enclosed spaces 20. Special Chemical Training The purpose of chemical training is to identify the special hazards present m the Aberdeen plant, to address their particular hazards and to offer guidance m responding to emergencies they may present 21. Transportation Incident Training (CHRP) To ensure the success of the Chemical Transportation Incident Response Plan (CTIRP), all CTIRP team members are trained in handling transportation emergencies The CTIRP manager is responsible for developing a training program for all CTIRP team members Plant coordinators and managers are responsible for ensuring their CTIRP team members are trained according to the program 22. Emergency Response Procedures An Emergency Response Plan ensures advanced planning for fires, explosions, chemical releases and the forces of nature Advanced planning which provides an effective means for handling actual or potential response situations is discussed Vista Chemical Company Cnsis Communication Manual 9/95 3 Aberdeen ABD00005535 23. Emergency Response Drills Emergency response drills are conducted periodically 24. Employee/Contractor Drug and Alcohol Testing Testing of Vista employees is done for probable cause Contractors provide periodic drug testing results for their own employees 25. Community Awareness and Emergency Response (CAER) The CAER program is a joint effort to develop a program providing the general public information about chemicals manufactured or used by local industries and an integrated community emergency response plan employing all resources at our disposal Vista is a member of the Aberdeen LEPC (Local Emergency Planning Committee) 26. Confined Space Entry Procedure Entry into vessels, tanks and other confined spaces presents unique hazards This procedure provides the basis for training to ensure safe entry into confined spaces 27. Utility Hose/Fitting Standardization and Inspection Program This program is designed to minimize the probability of injury to employees due to misuse or misapplication of utility hoses and to ensure that all hoses used in the plant are fit for use 28. Process Safety This plant has comprehensive programs to comply with all of the various aspects ofthe OSHA Process Safety Regulations (1910 119) This includes detailed process documentation and process safety information, operating procedures, mechanical integrity procedures, procedures for management of change, employee training, etc It also addresses employee participation, contractors, process hazard analysis, pre-startup safety review, hot work permits, incident investigations, emergency planning, etc 29. Vista Aberdeen Safety Tours Observation-based employee involvement program to identify and correct potential safety hazards Vista Chemical Company Cnsu Communication Manual 9/95 4 Aberdeen ABD00005536 FACT SHEET Vista Chemical Company_________ Community Awareness and Emergency Response (CAER) Vista Chemical Company's Aberdeen, Mississippi, PVC plant is an active member in the Local Emergency Planning Committee (LEPC) This participation is an element ofthe plant's support ofthe Community Awareness and Emergency Response (CAER) program CAER was initiated by the Chemical Manufacturers Association in 1988 to help communities plan effective emergency response programs Through CAER, industries join with city and state offices, emergency response agencies and private businesses to ensure the safety of citizens during a crisis situation The objectives of the LEPC are: Aberdeen plant employees also work with the local police and fire departments to Communication Pre-Incident Planning Public Education implement an emergency response plan for the City of Aberdeen utilizing sirens purchased by Vista Evacuation Procedures Industrial LEPC members include: American Colloid Kerr-McGee Chemical Corp North American Plastics Vista Chemical Company Chemdal Corporation True Temper Corporation Walker Manufacturing City, state and private members include: City of Aberdeen Monroe County Mississippi Department of Public Safety City of Amory Gilmore Hospital Aberdeen Monroe County Hospital Mississippi Public Services Commission Vista Chemical Company Cnsis Communication Manual 1 ABD00005537 Section 5. Tab.#7--Environmental A. Chemical Fact Sheets Chlorine Vinyl Chloride Monomer (VCM) Vista's Aberdeen, Miss., PVC Plant uses chlorine in water treatment. Chlorine is received and used at the plant in 150-pound and one-ton cylinders. Chlorine is a heavy, greenish-yellow gas at normal temperatures and has a pungent, irritating odor which is detectable at very low levels. Be cause chlorine is intensely irritating, you would not be likely to voluntarily expose yourself to high concentrations for long periods of time. Exposure to high concentrations can damage tissues m the respiratory system resulting in breathing dif ficulties. Severe exposures could be fatal. Chlorine is also present at most of Vista's other plants in very small quantities for water treatment. Vinyl chloride monomer is produced at Vista Chemical Company's Lake Charles, La., VCM Plant, and is a key feedstock at its Aberdeen, Miss , and Oklahoma City, Okla., plants. VCM is shipped from Lake Charles and ar rives at Aberdeen and Oklahoma City by rail tank car. Vista uses VCM to make polyvinyl chloride (PVC), a re cyclable plastic with hundreds of uses from vinyl siding and food packaging to plastic pipe. VCM is a colorless gas and a liquid under pressure. Vapors can form flammable mixtures in air. Exposure to high levels of VCM may also cause dizziness, stumbling, headache, un consciousness and death Prolonged exposure at low levels over many years may damage liver, lung, bone and blood tissues. Effects on the kid neys have also been reported. Exposure to high concentrations of VCM over long periods of time can cause a rare form of liver cancer, angiosarcoma, in humans. VCM is highly volatile and disperses rapidly in the atmosphere to low concentrations. Therefore, it is un likely that hazardous concentrations would be encountered outside Vista's plant boundaries. Vista Chemical Company Crisis Communication Manual 1 9/93 Rev 9/94